Lousy. Not Grand at all! Dated, loud air conditioner, no stopper on the sink, carpet was old, bathroom door was peeling… and to top it the door did not lock at all. Breakfast was okay, served sloppily. Only good thing was the location as it’s right on the Mississippi River.
Booked a “king non smoking”(cheapest). Don’t pay extra for “river view”; not worth it. It was very spacious & clean. very large bathroom too. Comes with a Keurig coffee maker (with poor coffee) & a frig. It is better to run down to the breakfast room (7-10) & get a go cup from the self serve coffee maker(community coffee!👍) they have a very nice lobby & also nice bar area with a tv. There are also benches to sit just outside the front doors. Bring your own bath soap as the 2 bars they provide are TINY(for sink). Breakfast is STILL served behind plexiglass by a server who gives you 1 sausage pattie, 1 small scoop of eggs & grits & 1 biscuit with gravy. She can also give you a cup of juice…that’s it. & you turn in your “breakfast voucher” to get this. Only the coffee is self serve (pic attached). Then they have a “tip jar”😳. We have stayed here before.. they are a great location & usually have the best $ but used to have a “buffet breakfast”. If we can still stay here for the same $ post covid, the breakfast is not a deal breaker.…
Everything about it is just average. Nothing outstanding about it! The “free” breakfast for a mandatory $11.95 service fee was horrible. Even the cat outside wouldn’t eat the sausage! However, the biscuits were better than at the Biscuits and Blues Restaurant. The room was nice enough, but nothing great. One of the elevators was broken and a bottle of water was $3.50. This isn’t their fault, but the grounds keeper from the casino down below started blowing at 7:00a.m. Right below our window.
We stayed at the Natchez Grand Hotel and Suites for two nights. We booked a suite. I would recommend that the management take a critical look at the room we stayed in. We were greeted by a toilet that was running (my husband fixed it), a burned-out light bulb, and the main TV that would not function (it was not connected). The grout around the toilet was nasty as was the packed dirt on the bathroom floor. The couch was so dirty and stained you didn't even want to sit on it. The dinette table had a cloudy smear across the top. There was even an open -- USED -- soap in our bathroom soap dish. The worst part of our stay was the second night when we had a herd of elephants above us stomping around for at least FOUR HOURS. We called the front desk person and she said she would take care of it. After about a half hour of no change, we called back and she said she "wasn't able to reach anyone." Good grief. The third time we called I asked to speak to the Manager on Duty... there wasn't one. I said, "You need to SEND SOMEONE up there and find out what's going on." It was the most frustrating night we have had in a hotel in many years! The best thing about this hotel was the location... that's it. The breakfast was very limited. I usually like to stick with name brand properties but my husband sometimes like to try "local" properties. This hotel was the perfect example of why I like to stick with Marriott. When we checked out, there was no offer of compensation for our terrible experience. Of course, there's no manager on duty when you check out. I plan to write her an email and let her know of our experience. We'll see how that goes... I know what some of you reading this review are thinking... "Some people are never happy... they just need to stay home." Not the case with us. We have been in all fifty states, 40-some countries, and five continents. We know a well-run property when we see it... and when we don't.…
Hotel was clean and staff very friendly. The biggest problem was the uncomfortable bed. The mattress was old, there was absolutely no support and the springs squeaked loudly with every movement. It felt like I was lying in a sinking hole. It was a struggle to find a comfortable spot, and a bigger struggle to get out of the bed. I ended up sleeping sideways across the bottom of the bed where it wasn't as worn out.
I am so glad I booked at the Grand Hotel. It was a wonderful getaway. The Christmas decorations were across from our window looking out towards the Mississippi River. The weekend was unusually quiet overall. Not many visitors which I find perfect. The room was a King suite. It was perfect. Very clean. No complaints at all.
They had egg crate on the bed. Only time on our whole trip when I didn't wake up to a sore back. It's right by the river, so we had a view. A lot of restaurants nearby. It's only 12 years old, but the rooms were kinda rough. The a/c unit in my sister's room was falling off the wall. It was an ok room for the price. We only paid $90 for the night.
Very Nice, great location, beautiful view. Not the Hotels fault but people up and down the halls being loud all day and night. there was a room being worked on by Serv-pro all day Saturday that made it hard to enjoy the stay.
The hotel is undoubtedly showing its age. However, having said that, it is still a memorable place to stay. The position on the bluffs overlooking the Mississippi and the bridge will live long in the memory. There is something intangible about the hotel and Natchez itself. We had a suite, which was a good size, but, like most of the hotel, was looking past its best. An easy criticism for me to make, and I am aware that when, and if, it is upgraded, I will no longer be able to stay there. Downsides? There are 2 The hotel gives a drinks voucher per person, which is commendable. However, the barman for our first 3 nights was not a good advert for the hotel. He was loud, boastful, and said he managed 5 bars in town, and could mix thousands of cocktails......he didn’t know how to make a simple margarita ... By contrast, on our last two days, each had a different woman bar person. Both knew exactly how to make a cocktail, and were delight people and assets to the hotel. (Management take note) The second issue was the breakfast arrangement. It is still rooted as though we are still in the early stages of Covid. Hot food is served, but it’s not possible to see what, if any, cereal, juice, fruit etc is available. There is no toast, bagels and the only thing you can help yourself to is coffee and water. If you eat cereal, you then have to line up again for some eggs. Very poor . It feels as though the management hasn’t seen what’s happening in other hotels now. They need to get out more. The impression I have is, “we’ve done it this way for a number of years, so why change it?” A memorable stay, nevertheless…
The Grand Hotel was a great find to stay at. We had a room overlooking the river and Bluff Park. The best views of the river however were obtained by going to the park. The breakfast here was ok but very limited. It was served cafeteria style. Meat eggs and biscuits and gravy were it not much else. Beautiful property in a beautiful setting