Our COVID protocol hasn't changed since it was adopted in 2020: Our housekeeping team strips every bed down to the mattress after each check-out and replaces it with freshly laundered items, along with disinfecting every surface that can be touched. When guests check in they are greeted by myself or my staff and advised that no one will enter their private rooms during their stay, unless requested. The guest dining tables are used for guests only (there are three guest tables -- two on the deck, one inside -- which equals one for each room) and are sanitized after each use. Any face-to-face conversation with the hostess is from four or more feet away. Our state and local jurisdictions have not adopted a mask mandate, so we do not enforce one. Please understand, we are a family-owned and family-operated bed and breakfast. We have operated this establishment for 23 years, and members of our family have been in the Black Hills hospitality industry for more than a century. Our son was raised in this lodge and now he, his wife and two smaller children live here, too, which is pointed out on our website. We love what we do, and all of us greatly enjoy visiting with our guests. As to the specifics of the complaint -- We set out breakfast and evening dessert at a buffet, guests help themselves each time and can pick and choose exactly what and how much of our offerings they wish to take. There is also a separate family table, across the room from the guest table, which is normally reserved for feeding the family after our guests have finished their breakfast. The last morning of their stay, the guest in question asked to be moved away from the other guests at the guest table to the family table, where I was sitting. We of course accommodated her. I assumed she wanted to visit with me personally, which is not uncommon, as I routinely give detailed driving directions to guests after breakfast. After about half an hour, members of my family walked out, including my young grandson. I was aware that he had a runny nose, but I did not want to be rude and leave the conversation immediately to attend to it. While this guest was residing at our lodge, each breakfast was prepared by my wonderful staff, one of whom has an extensive past history in foodservice management. Because a couple of our family members showed symptoms of having colds, those family members for the most part tried to stay in their own quarters, but had to move through the common areas on their way in or out of the lodge. It is important to note that none of the meals were prepared by anyone who is unvaccinated or symptomatic, and all COVID protocols listed above were followed. We hope this explanation helps, and that anyone who reads it will also consider the more than two decades of five-star service we have provided to thousands of guests, many of whom consider our family to be an extension of their own. All the best, Marilyn and the Buffalo Rock Lodge Family