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Holiday Inn Express Hotel & Suites Keystone

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Holiday Inn Express Hotel & Suites Keystone
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468 Reviews from our TripAdvisor Community

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Showing 453: English reviews
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great hotel very clean and the rooms are a good size for 5 of us! Pool is ok nothing special but very quiet too! Definitely would stay here again! The breakfast is good everything was hot. That are was also very clean. Bathroom is huge!! Beds are comfy too

Helpful?
Thank jgost
Hadfield, United Kingdom
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night on our way to Deadwood and were very happy with this hotel, which is in a charming part of the town. The reception area is particularly attractive and the staff were pleasant and helpful. No complaints about the rooms and the complimentary breakfast was adequate.

Helpful?
Thank Tony M
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you so much for choosing our hotel and taking the time to place a review of your recent stay with us! We're glad that your enjoyed your night with us and were able to enjoy the quaint town of Keystone! We hope you had safe travels throughout and hopefully we will see you again in the future! More 

Lititz, PA
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was nice, girls at front check out friendly and helpful. Didn't have handicap room with 2 beds in so we had a regular room. Tub in bathroom was really high and hard to get into. We had to leave in the AM to go to urgent care center and saw the guy checking rooms in the morning so I... More 

Helpful?
Thank happy1234
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for choosing our hotel and taking the time to place a review of your recent stay with us. We apologize that our handicap two queen room was already booked at the time of your booking. We also apologize that our housekeeping staff failed to replace some of your items in your room. This will be addressed immediately with... More 

State College, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was ok for our one night stay to visit Mt. Rushmore but noticing the other choices in Keystone it still might be your best option. I would think in such a high tourist area there would be at least one higher end resort-type accommodation. Not the case. But Mount Rushmore is spectacular so go anyway just don't count... More 

Helpful?
Thank zacada1
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you very much for taking the time to place a review of your recent stay with us, we truly appreciate the feedback. Keystone has a lot to offer with hotels, rentals, cabins, etc. We also have a nice selection of eateries varying in price and atmosphere. Our front desk staff is more than happy to recommend a restaurant depending... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Reservations were made more than a month in advance with a specific request for two adjoining rooms, one a suite. At the time the reservation was made, we were told to be sure and make our room request known upon arrival. We did so. However, our room request was not honored. Instead we were sent to rooms 5 doors away... More 

Helpful?
Thank Sue K
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for choosing our hotel and taking the time to place a review of your recent stay with us. We are extremely sorry for the difficulties you faced during your stay. We do not offer adjoining rooms as our hotel is not equipped with them, when booking through a third-party site, they often don't provide this information. Also, we... More 

Edmond, Oklahoma
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel in a nice wooded setting. old mining town. small town charm and close to the main event.....Mount Rushmore ! the parking is a little tight. Hotel is a little pricy but the location is worth the higher price. Great amenities, very good breakfast, nice rooms...friendly and helpful staff. Don't miss the museum school house in... More 

Helpful?
Thank Bill P
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you very much for choosing our hotel and taking the time to place a review of your recent stay with us! We love to hear that you enjoyed our hotel and the little town of Keystone! There is a lot of history in our town and we love to hear that people take the time to take this in... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

We booked this hotel way in advance for an upcoming trip we were making. We had a change in plans and decided to take an RV rather than a car. We called to cancel (we when you are booking it says you CAN) 2 months before traveling and they would NOT let us cancel without paying a "deposit, which was... More 

Helpful?
Thank Russell S
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to place a review of your recent experience with our hotel. When booking through third party sites, they often have discounted rates with specific terms and conditions attached to that discount. For example, the rate at which you booked, was cheaper due to the fact that it was a one night, nonrefundable deposit due... More 

Dallas, Texas, United States
Level Contributor
151 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Small towns sometimes are sparse on luxury, however, for the clean room and the hospitality they are huge. We really appreciate Casey's personable service even though the night we started there some idiot actually tried to take the smoke detector off the wall in their room and caused the fire alarm to go off and all guest had to evacuate... More 

Helpful?
Thank DrKatSmith
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you very much for choosing our hotel and taking the time to place a review of your recent stay with us! We are really sorry about the incident with the sprinklers! We try and take care of these situations as quickly as possible. We hope you enjoyed your trip to Keystone and were able to see everything you wanted... More 

Level Contributor
10 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Clean, well maintained hotel in Deadwood. Pool, fitness center, and business center. The one odd thing is the windows go to hallways, not outside. No biggie, just keep blinds closed. Breakfast was ok, not great but ok. Pet friendly with a fee, but no grass near by. You have to cross a few streets to get to some grass. Casino... More 

Helpful?
Thank Whittyname
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

We apologize for the confusion, you have placed a review for the Holiday Inn Express Hotel & Suites in Keystone, SD... not Deadwood! We hope you receive this response in a timely fashion so you can place a review with the Holiday Inn in Deadwood if you wish! Thanks! More 

Glen Allen, Virginia
Level Contributor
132 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Spent the evening here before visiting the Mount Rushmore and Crazy Horse memorials over the next day. Good convenient location and comfortable setting. The breakfast in the morning was decent and overall had a very comfortable state. The other couple joining us was unable to make the reservation due to a delayed flight out of Denver and the hotel management... More 

Helpful?
Thank MusicMan42
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you so much for choosing our hotel and placing a review! We are truly happy that you enjoyed your stay in Keystone and that it was accommodating to your visit to Mt. Rushmore and Crazy Horse. We try and accommodate our guests when situations out of their control, like weather related delays occur in their vacation. We hope they... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Keystone is located at the base of Mt. Rushmore in the bustling historic town of Keystone, SD and central to all family-approved attractions. Just minutes from Mt. Rushmore, Crazy Horse and Custer State Park. The Holiday Inn Express Hotel & Suites Keystone is a new, deluxe hotel architecturally designed after the magnificent look of Mt. Rushmore. Come and enjoy our Great Room as you relax around our 3-sided fireplace featuring a Western/Native American flair. The hotel features include free local phone calls, high-speed internet access, business center, and a large pool and hot tub.Enjoy a unique breakfast experience at our new continental deluxe Express Start Breakfast Bar served every morning featuring biscuits & gravy, bacon & eggs, the world's best tasting cinnamon roll, and much more. Visit Keystone, SD and stay smart at the Holiday Inn Express Hotel & Suites Keystone. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Keystone

Address: 321 Swanzey St, P.O. Box 430, Keystone, SD 57751
Location: United States > South Dakota > Keystone
Price Range: $155 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Keystone 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Keystone
Holiday Inn Express Keystone
Holiday Inn Keystone
Keystone Holiday Inn
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