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Grand Yazici Club Turban

Traveler (2224)
Pool & Beach (233)
Dining (210)
Certificate of Excellence

About

#20 of 82 hotels in Icmeler
Location
Cleanliness
Service
Value
Certificate of Excellence
Finding an ideal quaint resort in Icmeler does not have to be difficult. Welcome to Grand Yazici Club Turban, a nice option for travelers like you. Grand Yazici Club Turban offers guests an array of room amenities including a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free internet access is available. The resort offers room service and a concierge, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking. When you’re feeling hungry, be sure to check out The Love Boat, Champagne Steak House, and Golden Moon champagne steak house, which are some steakhouses that are popular with locals and out-of-towners alike. Grand Yazici Club Turban puts the best of Icmeler at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Kids stay free
Parking
Wifi
Public wifi
Internet
Sauna
Adult pool
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Water park
Fishing
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Concierge
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Refrigerator
TV Channel One Russia
TV Other Russia
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Mountain View

Location

Full view
44Car recommended
Grade: 44 out of 100
25Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
Sirinyer Mah. Siteler Mevki Armutalan Mah. 101 Sokak Nr. 3, Icmeler 48700 Turkey
Name/address in local language
Getting there
Diagoras Airport31 mi
Dalaman Airport31 mi
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2,424Reviews
651Q+A
100Room tips
Traveler rating
  • 1,416
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  • 64
Time of year
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Popular mentions
Everything in this hotel was great. The bangalo location was so calm next to a private pool. It was cleaned every day. The main pool located between the trees with lot of activities all day long. The food was great and delicious with various dishes. My child enjoyed the kids dance parties, as well as we watched several shows every night on the theatre. The staff always smiling and very professional. We thank everyone for such a wonderful vacation, and I recommend this resort for every family willing to enjoy the summer vacation.
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We stayed at the Club Turban from the 4th -15th July 2019 Check in was swift we were given a map and very brief information on times of bars and eateries. We were shown to our room in Block B top floor with views over pool & mountains having emailed ahead we were very pleased that our request had been met. The resort & room were cleaned to a high standard. Generally all the front facing staff and animation team were very pleasant and were very hard working. The entertainment was very professional in both the amphitheatre and the beach bar. The spa was a great asset to the hotel it was spotless, my husband had an intense course of treatments, the quality and price of the treatments was first class. There amenities were many at this resort with ice cream cakes and coffee shop being a nice addition. A bank of lights that were outside our room were not working it made it difficult to find the slot for the room key, most of our coat hangers were broken on arrival and after reporting both these issues numerous times to reception and customer relations desk nothing was done throughout our stay even though we were assured that someone will deal with it right away . The pool we had been using for the first four days sharing with other couples & lovely young families in pure bliss was unfortunately invaded by attended children throwing plastic tables into the pool trying to stack them to make a slide I went to find a lifeguard he couldn't leave his post but sent a customer service lady to investigate. By the time she arrived they had gone. My husband showed the lady the photo evidence as we were concerned that the children would injure themselves or someone else as no life guard was on site at this pool, she advised if they returned to report it again and suggested we might be better off using the " adult only" pool further up. The next day we had rise to go and complain again to reception and guest services as the whole family from the day before arrived and threw my book in the pool and were using it as a float, using pool tables as slides again and the family encouraged this behaviour by telling the children to dive into the pool so they could take pictures, even though it clearly states around in pool in red no jumping. We then went to the relax adult pool but this unfortunately was being used by unruly teenagers and the parents insisted on using the pool along with their even younger children, the lifeguard at this pool was too intimidated to challenge them. It does state this on entrance at this pool that teenagers are classed as adults by the resort so we were bemused as to why the customer service lady told us it was an relax adult only pool. We then decided to use the jetty at the beach as clearly there was nowhere around the hotel pools you could sit in peace only to have the parasol we were using as shade taken away while we went for a swim removing our belongings to take it. If this was not bad enough my inflatable(s) were also taken by some child without any objection by the family these we did manage to get back but you could feel the hostility. The dining hall became a huge scrum as the holiday progressed with hotel guests removing my food to another table as they decided they would like this one for themselves !!! There was no tables set for two in the buffet hall so you couldn't enjoy eating as a couple, guests were allowed to take food from the buffet using their hands instead of utensils and nothing was said by catering staff. It seems to be the custom of some male members of families to spit back their food on the plate and then carry on eating this we encountered on more than one occasion. My husband was queuing for coffee in the coffee shop only to have other guests just push in front and take over his order and verbally abused him, after the confrontation my husband was helped by staff and a replacement coffee was served to him at his table. After that we decided to eat out which was a much better experience, The Infinity restaurant next to the hotel was excellent the bill not once coming to more than £15 pounds with drinks for the two of us The drinks package in the hotel was also a challenge as sparkling wine comes out of a bottle clearly marked as cider amazingly if you ask for cider it comes out of the same bottle whatever bar you use! and the wine and gin was very rough to say the least. So we resorted to buying our alcohol in supermarkets and just requested glasses and ice which the hotel bar staff were happy to provide. The security manning the gates never once asked to check your bands and as the bands were constantly coming undone you had to go to reception for new ones, I was never asked for my name and room number so in effect anyone could get in and out of the resort without being challenged. Which was surprising as this resort was celebrating the fact that a government coup was foiled three years previously when the president was one of their guests. When addressing our issues admin staff suggested we go to an adults only resort & pay more money. Having worked in the travel industry using many family resorts this is the only hotel where the management will take no responsibility for unruly guests. We cannot recommend this resort for couples or anyone travelling without children as the management of this resort are not interested in making sure all their guests have the vacation they have advertised.
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Response from managementTurban, Ass. to General Manager at Grand Yazici Club Turban
Responded yesterday
Dear roxypiglet, Thank you for taking your precious time to leave a review about your recent stay at our facility. We are truly overwhelmed by the amount of negativity of your opinion about our resort. We are really sorry that your recent stay was not up to your expectations and for the frustration this has caused. We would like to kindly clarify some points. First of all the hotel was or is never advertised as an adults-only hotel or offers any adults-only concepts as a package in general. As a huge family resort with 30.000 square meters and up to 1800 guests in peak season it is a busy hotel. You vacationed in July which is one of our most crowded times of the year. Having worked in the travel industry we would think that you would be aware of that. A hotel is not a correctional facility which has to control peoples behavior. The only thing the hotel can do is, put up signs for guidance and to kindly request or expect that guests follow the rules. We can not put a guard on all our guests and follow them constantly to watch if they behave or not. Again you describe guests bad behaviors at the restaurant and blame the hotel for it which is not under our control. What would you expect us to do? smack their hands or scold them? It is not our place to do so, they pay the same amount of money and have the same status as everybody else at the resort. We are sorry for your less than culinary experience with food and drinks. A person's individual taste is not negotiable and we respect that aspect. Security is well trained and we observe the facility constantly over CCTV 24 hours a day. They might do not ask you about your name because they know that you are a hotel guest. We never had any security breach at our facility and it is ridiculous to mention the military putsch in 2016 which was an incident of "force major" and the whole country was affected by it. Besides the president was not at the hotel or within the facility this is false information. Thankfully not one single soul was harmed and all our guests were well the day after, so what is exactly your point rather than exaggerate a nonexistent security issue. You mention the admin staff? we do not have admin staffs at our hotel, so we could not understand which person you mean exactly, who allegedly pointed out that you rather should prefer an adult-only facility rather than a family resort hotel. If you, by any chance mean the facebook group which was founded and run by guests, the hotel has no influence on that page. The admins who control the page have nothing to do with the hotel administration and are in no way related or our employees. The hotel only assists them if they need specific information about the facility that they can not know in detail and we do that as volunteers in our spare time. The page is not controlled via the hotel so we do not have any impact on that issue. In that case, this is irrelevant to be mentioned here on this platform, to make it seem as if the hotel was responsible about that comment. This is false and in our opinion an attempt to mislead people to believe so. With this negative attitude, we, unfortunately, do not think that we have the slightest chance to change your impression of our resort. We are disappointed to see that your recent stay was not up to expectations and wish you all the best at your future holiday destinations. Kind regards, Hotel Administration
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We have just returned from here, it was an amazing hotel, the staff were just so friendly, have to mention Ahmet in the restaurant and Bestie from the kids club, they made our stay extra special for our daughter who is 4. Lots to do, pools good, food good, sea and beach great, bars and bar staff brilliant. Can't fault it. Never return to the same hotel but we are seriously considering going back next year.
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Response from managementTurban, Ass. to General Manager at Grand Yazici Club Turban
Responded 2 days ago
Dear Debbie K , We are very happy to read about your experience with our hotel facilities, room, food, and services. It is very pleasing to read how much you have enjoyed your time with us. We appreciate you taking the time to share your experiences and recommending us on Trip Advisor and we look forward to welcoming you back in the near future and assure you of our best attention and services at all times. Kind regards, Hotel Administration
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This was our third visit in as many years to the Grand Yazici Club Turban (Marmaris), best thing about it is that it has not changed. Beautiful setting, stunning scenery, gorgeous and well maintained gardens. Facillities are substantial, a multitude of pools and eateries. Food is varied and exceptionally well cooked. Entertainment is abundant for both adults and children. The hotels staff are welcoming and always have a smile on their faces. They cannot do enough to help, Reception staff are especially helpful and are well versed in a range of languages. The rooms are clean, tidy, functional and well maintained. Views are stunning & ages, abilities, religions are well catered for. We would not consider another hotel in Marmaris. 10/10
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Response from managementTurban, Ass. to General Manager at Grand Yazici Club Turban
Responded 2 days ago
Dear Inspire51483895300 , Thank you for your loyalty towards Grand Yazıcı Club Turban Hotel. We are very happy to read about your positive experience with our hotel and that you have enjoyed your time with us. We certainly look forward to welcoming you back soon for another wonderful experience. Kind regards, Hotel Administration
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This was a great holiday with my partner. On arrival we felt that we didn't have enough space for our clothing and approached the manager to see if he cld help. We did this in a polite manner which I emphasise as the attitude of some guests is ridiculous when they have an issue. Kusey went out of his way to not only upgrade us, not charge us and give us a late check out. He was professional and helpful. I cannot get over how well they have incorporated the landscape into their hotel surroundings without destroying trees, woodland etc. Something many countries could learn alot from. Initially it wasn't too busy but there were so many different places too eat that even when it was...we were never queuing for anything. The scenery was gorgeous...so mountainous we could have been back in Scotland. We loved the piers that sat in the water allowing you to admire the landscape and the swimming platforms you cld swim out to and dive from which my sons would have loved. It was a very relaxing place but you can walk 40 minutes into Marmaris for more excitement or 5 minutes by bus. There are lots of water sports for the kids...albeit they cost more but that's the same anywhere. We were never stuck for sun loungers which was a refreshing change. The flumes are a little bit further back but I think this has been deliberate as these areas can get very noisy and busy and the hotel tries to cater to the needs of all. I think you get out of a holiday what you put into it. We always said hello or good morning which was acknowledged and welcomed but there are many on holiday who don't but still expect that from others. We have found this time and again. Plenty enjoyable night time entertainment and a great coffee shop. We wld definitely go back. However I have to laugh when people say there's not enough to do when you see full families on their mobiles instead of talking to each other or playing cards or anything else for that matter. If you want a holiday with great surroundings..plenty of good food and lots to do if you want to then visit here and speak to Kusey if you have any issues.
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Response from managementTurban, Ass. to General Manager at Grand Yazici Club Turban
Responded 2 days ago
Dear Oliantarm654321, Thank you for taking the time to post this wonderful positive review! At Turban, we take customer service very seriously and genuinely appreciate your compliments and team member acknowledgment. Every day our Team Members strive to deliver an exceptional experience. We will definitely forward your kind words to Kuzey this will be a great motivation for him to keep up the good service. We are thrilled to see that you have enjoyed your stay with us, took advantage of our facilities and enjoyed our property overall. We are also glad that you enjoyed the comfort of your room and your food experience. We certainly look forward to welcoming you back soon for another wonderful stay. Kind regards, Hotel Administration
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PRICE RANGE
$92 - $498 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand yazici club turban hotel icmeler, grand yazici hotel turban, grand yazici resort turban, turban palace marmaris, marmaris turban palace, turban palace hotel
LOCATION
TurkeyTurkish Aegean CoastMugla ProvinceMarmaris DistrictIcmeler
NUMBER OF ROOMS
543
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