Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Languages Spoken
English, Turkish
Property amenities
Wifi
Pool
Plunge pool
Free breakfast
Bar / lounge
Restaurant
Beach
24-hour front desk
Room features
Air conditioning
Refrigerator
Electric kettle
Bath / shower
Location
Bülent Ecevit Blv Blok No:20, Icmeler 48720 Türkiye
Name/address in local language
Contess By Faros
38 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I’ve traveled a fair bit and know not to expect 5 star service for a “cheap” price however, the statement by the hotel mentioned daily room cleaning and fresh towels, my room and towels were changed once in 1 week. Other guests had been there 2 weeks and were changed after 8 nights. The rooms looked as if they were half finished, broken showers, broken tiles, huge gaps between the cupboards and the wall where you could see broken concrete, broken light switches, broken doors which could not be locked, hair dryer plug right next to the basin. The pool area was clean and tidy and so was the rest of the outdoor areas. I believe they have made the outside space attractive to hide the fact everything else is awful. Everyday I had asked to buy a coffee and every day I was asked to wait 30 mins as the coffee machine was switched off, I mean who wants coffee at 8am? The staff sit around with the management team laughing, joking around it was really u professional. I would sit down at the table and I would need to go and ask for someone to be served. I wanted to keep my room as I had a night flight however they asked for £35 to keep it even though that would mean I had paid for 7 nights but only had 6 which is disgusting! I have visited icmeler 6 times and never had issues. I know this hotel has just opened and yes there are going to be teething problems but it just seemed so unorganised nobody knew what they were doing. Maybe next season things will have improved, who knows? I wouldn’t stay here again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from guest relation, Owner at Contess By Faros
Responded Jul 23, 2024
Thank you so much for the revıew. We are sorry that no response had prevıously been posted. Our new management team have worked really hard to ensure that the accomodatıon and service we provıde at Contess ıs sıgnıfıcantly ımproved thıs year. We hope you wıll consıder joınıng us agaın at some poınt ın the future.
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Why have all previous 6 reviews been removed ???? Its terrible thats why these need monitoring. All previous reviews apart from these 2 were terrible stays for guests in July!! Obvs done it up and removed bad reviews !!!Check FB pics they are still on. I emailed product at Jet2holidays it was really bad !! I cancelled my own due to the previous reviews. Stayed in both hotels many a time.
Old Kontess and Efendi have merged after closing. Same developer !!!
Inside not really updated same curtains ,furniture etc... bathrooms terrible
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from guest relation, Owner at Contess By Faros
Responded Jul 23, 2024
We are sorry that no response had prevıously been posted. We apologıse that your experıence was not posıtıve. Our new management team have worked really hard to ensure that the accomodatıon and service we provıde at Contess ıs sıgnıfıcantly ımproved thıs year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The photo's used to advertise and sell the hotel rooms and pool area are not at all what we were alicated. Nor were the others we saw. And no photo can be taken of the extreme sewerage smell in the room we had to endure and then keep on top of with bleaching out every day.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from guest relation, Owner at Contess By Faros
Responded Jul 23, 2024
Thank you for takıng the tıme to post your revıew. I assure you that any ımagery used to promote the hotel ıs correct. Rooms dıffer dependıng on the choıce you make at the poınt of bookıng. I have 1 report of a smell ın a room whıch was caused by a blockage ın the toılet, ı assume thıs ıs what you are refferıng to, thıs was fıxed wıthın 1 hour and no further complaınt was made ın respect of such.
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Just got home from icmeler been going for years, this time stayed at contess by faros and it has been the worst place I have ever stayed, staff are ignorant and lazy, rooms are filthy, showers leak, the shower doors don't close properly there's mould all round the shower, electric wires hanging out of the walls, mould in the wardrobes, the towel rail was hanging off in the bathroom and air con that pushes hot air into the rooms instead of cold complained and was told to deal with it. cleaners don't change your bedding just remake your bed and change the towels, also having to deal with power cuts every other day to be blamed it's you for plugging your phone in to the socket so don't do it ... the pool is filthy and half empty, all the jets in the pool are broken, the tiles on the bottom of the pool are broken and sharp in both pools, i was round by the pool for a few hours 1 day and didn't see 1 member of staff so anything could happen and they wouldn't never know, when sitting down for food the service is dreadful takes 30 mins to be noticed that you have sat and another 20 minutes to get asked if you would like anything, even though there is about 4/5 members of staff stood round the bar chatting at any 1 time, once you are served it takes them just as long to come clean the table and bring your bill it is the most worst hotel I have ever stayed in never again. the view is lush in the sea view rooms other than that the hotel is dreadful, serval people have complained to them and was told not to complain online or to the company's that have done the package deals and have been givens late check out for free along with free meals and drinks for serval nights as they don't want the complaints. it's all OK to do this but doesn't change the way the hotel is being ran, as they are just pushing the problems aside and doing nothing about it. the hotel was rushed to be opened and alot has been missed and needs sorting very little staff spoke or understood English so is very hard to also communicate with any member of staff other than a selected few I would never recommend this hotel please go some else and don't waste your money
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:This hotel is horrid and dirty do not go here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from guest relation, Owner at Contess By Faros
Responded Jul 23, 2024
We are sorry that no response had prevıously been posted. We apologıse that your experıence was not posıtıve. Our new management team have worked really hard to ensure that the accomodatıon and service we provıde at Contess ıs sıgnıfıcantly ımproved thıs year.
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Just got back from our 12 holiday in this hotel. Very poor standard of cleanliness, dilapidated building. I was led to believe that this hotel had recently been renovated . Any works carried out or just to pass health and safety regulations, new fire doors on all rooms, smoke alarms, new beds, mattresses, headboards and curtains . With regard to the rest of the rooms, they’re filthy old and unclean . The walls have been painted, and has anything else that was in the way. The bathroom older than me with loose toilet fittings and sink fittings. The perspex shower screen was broken into places and repaired with mastic. Also the rubber on the shower door broken, making the floor soaking wet. Electrical faults, light switches that can’t be reached because they’re behind the headboard of the bed, loose, light fittings and faulty electrics. Hairdryer in the bathroom, add expose wiring. Some temporary repairs were carried out during our stay at the room, should never been rented out in that condition . Smell of chip fat in the room constantly because the room is above the kitchen, which does not have an extractor and also the smell of sewage. We stayed in this room for 12 days. The room was only cleaned once in this time the toilet bin was left for over seven days, clean towels you had to request at reception, and when these were requested, you were told that the towels were reserved for the new guest , and we were told that we could only have clean towels every three days. We paid extra for a Seaview room. My advice would be go elsewhere, saves your money . I have been going to Turkey for some years now, and I have never stays in a place like this .
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip:Don’t book it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from guest relation, Owner at Contess By Faros
Responded Jul 23, 2024
We are sorry that no response had prevıously been posted. We apologıse that your experıence was not posıtıve. Our new management team have worked really hard to ensure that the accomodatıon and service we provıde at Contess ıs sıgnıfıcantly ımproved thıs year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After seeing other bad reviews, thought I’d share our experience. Typical Turkish B&B breakfast was traditional - lots fruit, veg, olives, cheeses, bread etc. Restaurant food excellent - we ate couple lunch times, restaurant manager was brilliant, lovely bloke, most staff are friendly & speak more English than we do Turkish friendly enough. Rooms are basic & small & outdated but manageable. aircon & fridge & kettle included, as was towels for beach or pool. Pool area small but fine & was quiet. Rooms could be cleaned more often, but if you ask reception they get cleaners to do it. We went out 5 days of trips cheap days out. Good base for lovely Turkish holiday, we would go again definitely.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Buy beach shoes! Always a good buy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from guest relation, Owner at Contess By Faros
Responded Jul 23, 2024
Thank you so much for the revıew. We are sorry that no response had prevıously been posted. Our new management team have worked really hard to ensure that the accomodatıon and service we provıde at Contess ıs sıgnıfıcantly ımproved thıs year. We hope you wıll consıder joınıng us agaın at some poınt ın the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is dirty, old, dilapidated and dangerous. We stayed for 12 nights in a Seaview room which we paid extra for the room was very small. The bathroom fittings are very dated and loose shower screen was broken and had been repaired with mastic and flooded the floor. When used the mastic around the seal is dirty, and also the floor towels were dirty With the shower floods. Hairdryer and loose wires . We were led to believe that the hotel had been recently renovated . The only renovations that I see were for health and safety reasons new fire doors, smoke, detectors, new beds, headboards curtains . I understand that building was derelict for sometime, and this decay is evident broken downpipes, which pour water onto the balcony, damp in rooms, faulty electrics, and very poor standard of cleaning. Non-existing cleaning . I did make my views clear to the manager and temporary repairs were made in the time we stay there. My point being, these repairs were historical, and not something that broken overnight . The beach bar area and restaurant has had money spent on it because the. mine interest is the beach bar and there is no regard for the guest staying in these dilapidated, dirty disgusting rooms. Please see a picture of my arm that got caught in the lift because the lift does not have safety sensors. I know that this hotel is only a three star, but I have been travelling to Turkey for over 20 years, mainly in three star accommodation and I have never stayed in a place so bad . When I did mention about the dirty room not being cleaned I was told by reception that they had problems getting staff. This was not my problem and also when I mentioned about the renovation I was told this was due next year. This hotel has grossly been missed, sold purely based on its location.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip:Don’t book this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from guest relation, Owner at Contess By Faros
Responded Jul 23, 2024
We are sorry that no response had prevıously been posted. We apologıse that your experıence was not posıtıve. Our new management team have worked really hard to ensure that the accomodatıon and service we provıde at Contess ıs sıgnıfıcantly ımproved thıs year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
4 of us stayed at the Contess for 14 nights. Read the reviews some good some terrible, wish we would have believed the terrible reviews. Only real positive was the fantastic views of the beach and sea, which thank God we paid extra for and a decent air con. Got our rooms and was very disappointed with them both. Ours very small with 2 single beds, a tiny fridge a small unit and 1 bedside unit. The bathroom was something else, very small and dark a dingy with 1 poor light, the very small shower cubicle had a loose door, and definitely not built for the larger person, the shower itself passable but if you showered after a certain time around 6pm our room 402 ran out of water. Very little clothes space and no coat Hangers and definitely no place for suitcases except balcony. Our room not cleaned until my wife complained after 6 days and no clean towels again until again we complained. There seemed to be no cleaning regime or rota Breakfast was between 7.30am and 10am. Typical Turkish, but not very good, boiled eggs,scrambled eggs, olives, cold meats, cheeses, melon, dried fruit and bread ,I think they catered for Turkish holidaymakers rather than British, but the food was warm at best ie scrambled eggs cooked to within a inch of their lifes. Also we went some days and hardly any food to be had, and we and others were kept waiting while the staff replenished the food area. Infact some days we went to other hotels for a proper English breakfast. Another lack of basic cleanliness is that some of the area where food was there was a mass of ants but none of staff seem bothered about this. We as a foursome always went for a drink or 2 around lunchtime to get out of sun for a hour or so. The day before we were leaving we ordered chips and chicken strips while we drank and played cards. They arrived and my wife bit into the chicken and it was partially cooked, same with my mates wife, I cut into a larger piece and it was completely raw. We called over a manager who apologised and had it recooked for us but we refused to eat it. Another manager came over and gave us the excuse that the chef had gone to hospital and they had had to put someone else in kitchen to cook and he got very defensive when we questioned this, that's where the mistake was made, rather than possibly make customers ill close down the kitchen until you get a proper chef in or at least someone who can cook. Although the hotel is in a prime location it definitely needs upgrading in most areas especially bedrooms and bathrooms and a proper cleaning regime put in place
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Date of stay: July 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Having returned home yesterday from this hotel .I’m not a person to complain but I don’t want people to waste there money going to this filthy hotel the place need to be addressed as a matter of urgency . We only got our room cleaned twice after we asked for it to be done resulting in me going out to buy bleach as it was so filthy and very small only should advertised for an over night stay never mind 2 weeks . The place was never cleaned the two weeks we spent there the staff only want to spend time smoking or on their phones. The restaurant is full of cats when going for breakfast jumping up on the chairs where we sat .the so called pool area has only 11 sun beds to the entire hotel & was never cleaned at all honestly could wait to get home having stay in that horrendous place. It’s the worst hotel I have ever stayed in so please AVOID at all cost.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Avoid until things improve.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from guest relation, Owner at Contess By Faros
Responded Jul 23, 2024
We are sorry that no response had prevıously been posted. We apologıse that your experıence was not posıtıve. Our new management team have worked really hard to ensure that the accomodatıon and service we provıde at Contess ıs sıgnıfıcantly ımproved thıs year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One word, AWFUL! There is nothing nice about this hotel except the location AVOID! The photos on the internet look nothing like the rooms, we were totally mislead. The hotel is filthy dirty, unsafe exposed electric cables, tiny little rooms, two people cannot walk around the room at the same time. Bathrooms tired, dirty, shower not draining, door not closing on shower. Hardly any cleaning done, my feet were permanently dirty or had to keep my shoes on in room. Rarely changed bed clothes, left a sheet which had a huge brown stain on it. Often had to ask for clean towels. Aircon noisey, pillows like sleeping on marbles, requested new pillows but didn’t get them. Air con leaking on balcony, big mouldy dirty stain under air con unit. Dirty cups and glasses on landing outside our door on arrival, these were there for 4 days until they were moved. Some fresh paintwork but paint all over floors and handrails. Breakfast awful, constantly asking for cups, plates, glasses, bread, water etc. sauce bottles filthy, coffee machine ran out of milk for 40 mins, when it finally got refilled they turned it off because it was 10 o’clock so no coffee that day! Staff inattentive and clearly lacked training and motivation. We were told they couldn’t retain staff. A Staff member punched another staff member in a disagreement in front of guests. Staff sitting around on phones smoking, had to wait ages to get served in the restaurant bar, we gave up and left after half an hour. Most of the staff are lazy especially the managers. The hotel manger is sat in the breakfast room smoking all day, she is completely bone idle and setting very poor examples to her team. At no time did we receive any apologies nor any kind of compensation for the inconvenience we received. Everyday new people were coming complaining about lots of things. Wi-Fi is hit and miss. This hotel is like faulty towers only worse and very dirty! The ONLY good thing is its location as some rooms have a lovely view. They need to get their act together or they won’t have a business. Don’t waste your money here!!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from guest relation, Owner at Contess By Faros
Responded Jul 23, 2024
We are sorry that no response had prevıously been posted. We apologıse that your experıence was not posıtıve. Our new management team have worked really hard to ensure that the accomodatıon and service we provıde at Contess ıs sıgnıfıcantly ımproved thıs year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Launceston, United Kingdom55 contributions38 helpful votes
"Exchange rate is better in Turkey than UK, also when buying items to take home Stirling is better. Cheaper drink prices or bars and restaurants in the back streets "
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