I came as daily guest. A receptionist at spa offered me ticket with lunch. I saw daily offer of hotel restaurant, she say my face and she told me I can use coupon in another restaurant for barbecue, what I accepted. Wrong. Poor offer, and for coupons is possible to get just few dishes. No quality, only meat, no vegeterian or vegan options, and the waitress was very arrogant. Nice spa, but it's better not to eat there.
The place was nice and the food was good but the cleanliness was very poor. The plates and cutlery were dirty and when we inform the waitress she clearly did’t care. Also the village house was not so clean. The staff at the restaurant is not very frendly and if you need somebody of the staff u can’t find them so easy becouse many times is nobody in the restaurant.
We have visited this SPA resort for the 3rd time. Im sorry to say that quality of service is deteriorating. This visit resulted on windy 1st level relax area with open upper doors whole day (outside was 7 degrees celsius), pool restaurant area was on the other hand like sitting in the kitchen with no air whatsoever - kitchen ventilation is not working and everything was smelling with fish odour (very disturbing) for all sitting guests. Roof is leaking on laying guests and all that was done, was a sign with wet floor. After finishing with baths you have available two (2) hair drayers for a couple hundred guests ??? Other two are broken with a sign out of order. At the end personal knows all mentioned problems but doesnt seem to care.
Booked HB wellness package for 4 days Easter package. The location is excellent for a pure relax between the nature, hotel modern, clean with a lot of content. The wellness area is also very rich from pools and type of saunas. Very recommended for the relax. Found a few minor defects as a hole in the bed linen, another on the table cloth and one day waited a long for new towels; but this defects were ignorable comparing with the other positive services and experience. For my opinion, the relax room should be improved with some curtains, currently there is too much light, but this is only my opinion. In the end for summarise, the hotel and the service met our expectation and this is the most important for us. I would recommend it for the wellness lovers. Vote 8.5/10
We stayed there for 3 days. The room was very spacious and modern (suita). The staff was really nice, they were all very helpful. Breakfast was good, there was a lot of different things (fruit, cereal, eggs, bread, jam, chesse,..) and everything was tasteful. Dinner was ok, some dishes weren't so good but there was enough choice for everyone. The pool is great, water is really warm and also the air temperature is high so you're not cold when you come out of the water.