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Cliff Castle Casino Hotel

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Traveler (45)
Room & Suite (57)
Dining (1)
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Overview
  • Excellent10%
  • Very good20%
  • Average30%
  • Poor18%
  • Terrible22%
Travelers talk about
“bowling alley”(12 reviews)
“kids quest”(6 reviews)
“johnny rockets”(8 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
2 Star Hotel
All hotel details
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Reviews (238)
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47
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53
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LanguageEnglish
25
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69
43
53
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41 - 45 of 237 reviews
Reviewed March 7, 2017 via mobile

No free continental breakfast. No wifi in rooms. The telephone is not hooked up. The front door does not open properly. Glad we only stayed for one night. Bed is clean and shuttle service is reliable.

Thank dulceatbeach
Response from Sean K, Guest Relations Manager at Cliff Castle Casino HotelResponded March 9, 2017

We apologize that your stay was unpleasant and we can assure you that your experience was the exception and not the rule. We look forward to exceeding all of your expectations during a future stay with us.

Reviewed February 2, 2017

I would not recommend this hotel, it was ok and the only thing we could get, it was run down and in need of a DESPERATE renovation. I won at the casino on the $15 they give you so that helped :)

Thank IrmadeneHanson
Response from Sean K, Guest Relations Manager at Cliff Castle Casino HotelResponded February 7, 2017

We would like to extend our sincere apologies regarding your unpleasant stay. We strive to deliver an outstanding experience for each of our guest's and we look forward to exceeding all of your expectations during your next stay with us.

Reviewed January 28, 2017

We have stayed here a couple of times, each time it has been just ok. The first time we had major billing issues. So much so that once we got home they actually called to find out how many nights we had stayed. Ridiculous. Basic,...More

Thank backsthepack
Response from Sean K, Guest Relations Manager at Cliff Castle Casino HotelResponded February 2, 2017

We apologize that your stay was less than satisfactory. Our goal is to deliver an exceptional experience for each of our guest's and we look forward to exceeding all of your expectations during a future stay.

Reviewed November 11, 2016 via mobile

Cliff castle had clean rooms and they had more then enough room. And they also had a huge breakfast with tons of options. But there was one draw back, there was no wifi. The wifi can be a huge draw back for people who have...More

1  Thank BathCritz
Response from Sean K, Guest Relations Manager at Cliff Castle Casino HotelResponded November 14, 2016

We apologize that your stay was less than satisfactory. The hotel staff and management strive to deliver an exceptional experience for each of our guest's and we look forward to exceeding all of your expectations during your next stay with us.

Reviewed November 1, 2016 via mobile

Shows FREE breakfast but not the case. Coupon for half price at the casino. Which is a long walk. Air was sporadic turned on and off as if on a timer. Never got cool to temp indicated. But it was clean and a nice staff....More

Thank varoom39m
Response from Sean K, Guest Relations Manager at Cliff Castle Casino HotelResponded November 7, 2016

Thank you for taking the time to send us feedback regarding your stay and we value your comments. The hotel staff and management are always looking for ways to improve our guest's overall experience and we look forward to exceeding all of your expectations during...More

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About
Amenities
Top amenities
Pool
Free Parking
Free Internet
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Restaurant
Bar/Lounge
Tennis Court
Details
Price range
$122 - $301 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$122 - $301 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveler (45)
Room & Suite (57)
Dining (1)
Pool & Beach (1)
Questions & Answers
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AngieBPeoria
August 20, 2017|
AnswerShow all 4 answers
Response from sbanzoo | Reviewed this property |
Construction is done but for details. They are currently awaiting inspection. So soon, but no firm date.
0
Votes
Christine N
May 19, 2017|
AnswerShow all 5 answers
Response from 222ajg | Reviewed this property |
It will not open until late September
0
Votes
Danlicia
November 5, 2015|
Answer
Response from Heidi H | Reviewed this property |
You might receive play poin6s, that's all.
0
Votes
Room Tips
"A high floor in the new hotel should be better."
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"Views to the north are best."
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"Any room that is not at this hotel!!!!!!"
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"The rooms on the lower level have a small patio. Their beds sit wayyy off the floor."
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