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I had a confirmed reservation for a non-smoking king room. The receptionist was very pleasant, but explained that what I reserved was unavailable but the only room available was a queen non-smoking. But she acknowledged that it smelled of smoke and they couldn't get the...More
Response from 00esa, General Manager at Extended Stay America - Frederick - Westview Dr.Responded April 30, 2017
Thank you for your feedback and for letting us know that you liked our courteous service. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are...More
Hotel is okay. I stay here when I work for a week in the area. Coffee area is not filled in at times. Have to ask for dishes, glasses, etc. Cannot get the wifi to work. That is annoying when you stay for a week....More
The first two months of my stay weren't bad, quiet comfortable stay. It is a good basic place to stay, especially for the price...but you get what you pay for. The place needs updated, cable TV package could be better. Internet is ok for sending...More
Management always available to help with any questions ... staff is very courteous....and overall great place to stay. I was very confused on where I wanted to go but so happy I made a great decision...keep up the good work!More
Response from Manager_11525, Manager at Extended Stay America - Frederick - Westview Dr.Responded April 3, 2017
The team and I appreciate your remarks. It is great to see you were provided with excellent customer service from our management team and staff. They will be informed on the excellent job they are doing. Thank you again for sharing your experience with us....More
As motels go, this particular one gets a 4.0 out of a possible 5.0. It is central located to everything. It is a clean safe motel. The staff are very friendly and helpful. The rates are very good for what you receive. Easy access to...More
Thank Mdouglas S
Response from Manager_11525, Manager at Extended Stay America - Frederick - Westview Dr.Responded February 13, 2017
The staff and I read your review, and would like to thank you for sharing. Your positive comments regarding our convenient location, helpful staff, and easy access are satisfying. Thank you again for sharing your experience with us. We would love to see you again,...More
$83 - $103 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Brookeandbrad1228 | Reviewed this property |
Third floor is all smoking, and there is an ash tray at the exists. we brought our dog, form what I understood it was $25 per day. If you are staying 30day it's 150 for the first month, after 30 days, it's $25 a month.
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"Clean room,good neighborhood well equipped. Breakfast was just a snack. Staff polite & helpful."