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We planned out trip to Frederick, MD for our great-grandson's first birthday. After the party, around 7:00pm we drove to our hotel to check in. Having a reservation and being members of their Choice Rewards program, we were very surprised when they told us they...More
Thank Kathleen M
Response from Shaileshp385, General Manager at Comfort Inn Red HorseResponded 5 days ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we...More
First time staying at this Hotel, but was very pleased for the value and staff. All questions were answered quickly and accurately. The Breakfast was hot and plentiful. The rooms were clean and well supplied with towels and other things. :)
Response from Shaileshp385, Front Desk Assistant at Comfort Inn Red HorseResponded 1 week ago
Thank you for taking the time to provide such positive feedback about your recent stay at our hotel! We hope to see you again very soon!
Front Desk Assistant
Comfort Inn Red Horse
998 West Patrick Street
Frederick, MD 21703
There was a lot of work going on for refurbishment so glad to see that. The bath didn't work well and we called to ask if someone could fix it - waited but no ne came....ugh. Glad we were here for only one night.
Response from Shailesh p, Owner at Comfort Inn Red HorseResponded August 15, 2018
We appreciate your feedback. We strive to exceed our guests expectations and address any concerns,We hope to have you as a guest in the future.
I had to stay here last minute for work and was very appreciative that they were able to get me in last minute. In fact, the entire staff was very pleasant and helpful and were great about my late check in. But the actual hotel...More
Response from Shaileshp385, General Manager at Comfort Inn Red HorseResponded September 12, 2018
We appreciate your feedback. We strive to exceed our guest's expectations and address our guest's concerns. We apologize that you were not satisfied with your stay.
? Cleaning product odors all through this hotel from the first step in... not a huge reception area. Elevator a very tight squeeze for the luggage cart. Clean rooms. Very quiet room. Took it due to the price. ..? If we would stay here again.