A 2 star hotel in a shell of a soulless 5 star building. I don’t know where to start. I’m a keen traveller from London and stayed in many hotels from basic to high end. The Granada Palace is absolutely soulless. You are led into a grand reception area and greeted by reception staff who look tired, fed up and just waiting for their shift to end. Our family room was huge and had four double comfy beds and a big bathroom. However we had to move room on our 2nd night as the toilet was leaking and making a noise, we complained about this in the morning and they said it would be fixed but we arrived back at 11pm, to find it still leaking and noisy so we went down to the reception asking if we could move rooms. They allowed us to move but at nearly midnight they expected us to remove all our belongings too. I asked if we could do that in the morning as we are all tired but no -the hotel was empty so they really could have let us keep both rooms for one night as it was their fault we were having to move. The bar - the worse place I have ever eaten and they act like they are given you Michelin food. Firstly you have to reach the hotel bar through a dark unlit corridor not inviting at all. The bar like the rest of the hotel lacks any atmosphere, oh and it doesn’t open until 8pm, so if you want a tea/coffee or alcoholic beverage from 11am -8pm in this 4 star hotel then you are directed by reception to the supermarket cafe round the corner in the town . The bar man was friendly though, as we had just arrived we were hungry so chose to eat there. My son and I ordered cous cous and chicken wings, it was literally 2 tablespoons of cous cous no seasoning or veg and 3 chicken wings 14 euros . My daughter had spare ribs ( microwaved) and 6 chips in a line for 18 euros. Dreadful Breakfast was a good variety but all the pastries were stale and the hot water for tea/coffee Luke warm To top off our Christmas experience the cleaner threw away my daughter teeth aligners costing us £200 upon our return to get new ones. The hotel took accepted no responsibility of this. Overall our Christmas experience at the Granada Palace was really disappointing. Do not go here with any expectations of a high service or any warmth and you may enjoy it. …
We interacted with Pablo at reception and Mari Carmen for breakfast! They were extremely helpful and kind! The spa and the hot whirlpool in the room were simply breathtaking, on top of this we had a wonderful panoramic view in our terrace in a beautiful junior suite very spacious and extremely clean. At 50m from the hotel we had a super casino Admiral and we felt lucky enough to win some extra cash, it was a very high vibe detail. So our overall experience was delightfully pleasant! Great location, great room, perfect view, a stay to remember! I totally recommend it with all my heart!
They make you pay to park for 12€. The ceilings in the room are too short. I am 180cm tall and I’ve hit my head already 6-8 times at the point of writing this review. My 160cm tall partner is having a hysterical laugh. The TV is also super old. Where are the bathrobes? I thought this was a 4 star hotel? And finally, the lights in the hallways of some of the floors don’t turn on for a while and it’s creepy. One more thing, I don’t care much for the toilet paper.
The hotel is very old with stains everywhere. Most important if you don’t speak Spanish then don’t come. Zero explanations in English. Bare in mind that the restaurants inside the hotel are not part of the infrastructure. You need to bring your credit card with you!! Rooms are not clean as well… service of 1 star. Stay away!
This is a Hotel we have been to before and enjyed out stay so came again on this occasion we were caught up in the Spanish lock down during our stay at Granada Palace Hotel the reception staff were very unhelpful and rude - they showed no interest in trying to help us make the best of a bad situation and suggested we just go home the cleaning and wait staff were lovely and friendly
This is now called the Hotel Granada Palace. The deals available for this four star (????) hotel are incredible - which frankly says it all ....... don’t be seduced, you’ll avoid disappointment! We paid for 3 nights, almost left after 1 and had to go after 2. This could be a very nice hotel. The reception and foyer is beautiful and most of the staff are delightful - especially the silver service trained bar and restaurant manager, though the night concierge was the most obnoxious individual imaginable with no place in a service industry. The failing has to be in the management as most things could be rectified with attention to detail and care. Breakfast is mediocre and so poorly laid out that you will constantly find yourself walking from one end of the room to the other ...... the juices aren’t fresh, the pastries dry, eggs absolutely disgusting etc etc - cereal was nice though. The restaurant and bar menu is presented on cheap 80/90gs paper ..... with it displayed on a broken metal music stand outside the bar ...... the sort of music stands your children use at school (ie the cheapest). The food however was decent enough and as previously noted the manager/head waiter a star. The rooms are spacious enough but soulless with poor amenities - no tea and coffee facilities, hardly anything in the minibar, the tv is so old it has scart sockets and no hdmi, toiletries ...... hardly any point in having them. The bed itself was comfortable as were the pillows. It’s all tired and uncared for and I cannot for the life of me understand how it has a four star rating - three star at the best. It’s a cheap night’s rest but not a holiday hotel. …
Lovely Hotel not far from Sierra Nevada Ski resort,and Granada city.Rooms are nice and roomy,with terrace,good bathroom,several restaurants to choose from,Casino and Spa.We have stayed in Sierra Nevada many times before and for a change we tried this,no regrets,only 25 minutes and your skiing,or 10 minutes and your in Granada city Centre..
This hotel was included in our packaged trip, and luckily we had only one night here. It has apparently been re-branded as "Granada Palace Hotel", a pathetic misnomer, as it is neither in Granada, nor a palace. Any refitting done on the property was minimal. The furniture in the room was old and stained. There was hair on the bathroom floor that did not belong to us. The products in the room were so minimal that the sliver of soap they provided was not enough to wash one's hands. The same woman at the front desk checked us in and out. Both times, she was so rude and condescending I couldn't believe it. Almost everyone else I encountered during two weeks in Spain was gracious, helpful and friendly. She didn't even give us accurate information about the restaurants located ON THE PROPERTY. The food in the lobby bar was horrible, and so was the breakfast. If you need a large, inexpensive room in this area, this may be for you. One positive I can report is that we didn't get bedbugs.…
Stayed at this hotel as part of our Spain & Portugal tour. Great rooms big and clean. Love the breakfast spread as well, one of the best among the hotels we stayed in Spain. We used it as a base to explore Granada so the location is great!
Granada can be a busy place, this hotel is located just outside of the city which was perfect for parking our large rental car. The Junior suite was worth the upgrade, and breakfast was great! The only critique I have is the hours breakfast is open. 8am was too late for us to wait-our flight left early on a weekend morning.
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