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Embassy Suites by Hilton Atlanta - Airport

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4700 Southport Road, Atlanta, GA 30337
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Embassy Suites by Hilton Atlanta - Airport
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813 Reviews from our TripAdvisor Community

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Henderson, Nebraska USA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wonderful all inclusive Hotel. Airport Shuttle Driver was excellent and gave us lots of area options. Restaurant was open late which was great for us. We got in late and had to make connections in the morning. The breakfast was wonderful and very efficient. We had a group of 8 and the shuttles to the airport were very accommodating in... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rebecca B
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Knowing your group enjoyed their stay here with us at the Embassy Suites by Hilton Atlanta - Airport is nice and we would like to thank you for letting others know. We hope you all can return again soon. More 

St. Croix
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for three days while waiting for a flight out. I found the hotel very clean, enjoyable and very friendly. My room was clean and the bed was very comfortable. The free breakfast and happy hour were also very nice. Not sure where some people were when they review this hotel but I personally enjoyed my stay and... More 

Helpful?
1 Thank Robert G
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We are glad you enjoyed your three day stay here and that you found our staff friendly and the hotel clean. From all of us here at the Embassy Suites by Hilton Atlanta - Airport, Thank You! More 

Henderson, United States
1 review
5 of 5 stars Reviewed 1 week ago

A very good experience. The shuttle driver (from airport) was especially helpful and informative. He answered every question we had before we had a chance to ask. Our evening meal was excellent although service a bit slow. (It was pretty late). Breakfast was excellent and options were extensive.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kurt G
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for taking the time to give our hotel the Embassy Suites by Hilton Atlanta - Airport such a nice review. Hopefully we will see you again the next time you are in our area. More 

Detroit, Michigan
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I love Embassy Suites, but would never go back to this one. Lobby is beautiful but service sucks. Checked in without any problems. Friday, waited 20 minutes, went to the front desk twice and finally was seated at the restaurant. Which I was the only person there. Friday night had to ask to have our room cleaned at 6:30 pm.... More 

Helpful?
Thank Dab101238
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical... More 

Everywhere
Level Contributor
226 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed 1 week ago

From check-in to check-out, we found the staff to be outstanding. The two young ladies on Sunday Morning at the reception desk were so very kind and despite we had to wait several hours before our room was ready, they offered us a place to sit, baggage hold and breakfast. The hotel is absolutely lovely. Our room was large and... More 

Helpful?
Thank we_out
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for speaking so highly of our staff here at the Embassy Suites by Hilton Atlanta - Airport. We are glad you enjoyed your stay and hope to see you the next time you are in our area. More 

Leesburg, Georgia
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

We waited in line and were checked in without any greeting. The front desk person just took our name and gave us a key while each of the staff members huddled around and had conversations amongst themselves. We walked into our room and were confused to see all of the drawers open in the bedroom and the drawers, refrigerator, and... More 

Helpful?
Thank Tan072014
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of... More 

Colorado Springs, Colorado
Level Contributor
304 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed 2 weeks ago

7 January – On check-in I was not greeted as a Diamond member and didn’t receive the welcome bag of water and snack. I waited several minutes waiting for the receptionist to complete her personal phone call before being attended to. Upon getting to my room I checked the room for cleanliness and noted many long black hairs on the... More 

Helpful?
Thank Robert R
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping... More 

Clumbus, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Breakfast service need improvement. Cold eggs, French toast cold and hard, grits ran out, juice ran out, line for cook to order was slow and it was not because of the times, but because who was running the grill. Talking to all the young ladies held up the line. The new look is outstanding but that not an excuse for... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Larry C
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of... More 

Bay City, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel is clean and quite, you do have airplane noise which I find relaxing but you are staying at an airport hotel, hearing planes should not come as a real surprise. The evening snacks/drinks and morning breakfast are always appreciated at Embassy Suites and never disappoint. If you are looking for a clean quiet hotel with friendly staff look no... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael M
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We enjoy hearing from our guests here at the Embassy Suites by Hilton Atlanta - Airport and would like to thank you for your good review. We hope you return again soon. More 

Greensboro, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel has an excellent atmosphere. If you want to stay near the airport, look no further! The staff is gracious, engaging and caring. The renovations performed at this location were done well. The bar is a crescent moon shape and easy to get your drinks for evening reception hour. TV's and artwork excellent. They have cabana type seating as... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank randy r
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for your good review of our hotel the Embassy Suites by Hilton Atlanta - Airport. We are glad you enjoyed your stay and like our location. Please return again soon. More 

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