This property deserves a negative star review. I was hung up on 7 different times, both times by managers. I was scared enough when it said it was a RedRood Inn. But,m they are not even a red roof inn. Avoid. I would not stay if it was free.
Lets begin with the rude and un-welcoming front desk agent that worked that Saturday night around 3:00 am, She had the worst attitude ever, she didn't what the answer any questions about directions and information on my stay. Upon checking us in I specifically ask for my payment to be split between 2 cards. She expressed that wouldn't be possible, Yet i received a notice that she not only split the bill but charged both cards in its entirety.I spoke with Renee Gurr ( general manager) before leaving and was promised this issue would be fixed. 5 days later and I am still waiting for my funds to be released. Working in a hospitality\customer service field I am aware that it usually takes 24-48hrs to process such things.
Let's begin saying that the only thing good about this place is the location because is near the aquarium, the coca cola world and more. Our room had a rotten floor, a funky smell, broken air conditioner, a sink in the middle of the room, a claustrophobic bathroom which on our second night the shower was unusable almost soaked in water and rust. I felt constantly uneasy and unsafe. I think one of the worst parts though was when we got locked out of our rooms and the reception guy said that for some reason they checked us out. I honestly felt I was going to be murdered on that hallway. The walls were so thin that we could hear the people in the other rooms amd above us.
We arrived late at night, the manager was cold as a prison in the middle of winter. As soon we pass the hall we realized the hotel was dirty and old. I pass the corridors, the noises and the bad smell. Then in the room, the white turned to yellow, the spring mattress was smelly and the single pillow was so thin I still wonder why they bother to keep them! We ran away!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing