...Ritz must see this location as a dying property from the boarded Peachtree entrance to several maintenance issues uncharacteristic of a Ritz Carlton brand hotel...

...Because of crummy location, we won’t be back, and that is too bad a physical property and staff were great...

...The location was great and we enjoyed going out walking around the downtown...

...The downtown location is definitely not ideal... When we checked in, we instantly knew we didn’t want to stay the night at this hotel and wanted to book something in a safer feeling / more walkable location... We cancelled our second night and rebooked in a safer location at less than half the price of the Ritz... Overall the experience and service we received just didn’t match the experience of the Lake Tahoe resort in quality, location, or comfort...

Excellent service, excellent location, with walking distance to all the great sites downtown!...

...Good Location, Clean Rooms, Welcoming Service, Slightly outdated lobby and bathrooms, nice breakfast buffet...

...The location is within walking distance of the heart of downtown...

Very very outdated hotel with a lack of care shown in its design...

...The lobby was nice and it was nice to have comp bottle waters available for guests sitting on the counter... The wood trimming in the room was very nice!...

...I'm glad they kept the live music...

The hotel was beautiful and the staff was extremely warm and welcoming...

...The room lacks anything greater than a holiday inn express...

...The room is nice, the bed was outstanding, the couch needs to GO doesn't go with the room (big turn off), one robe in the room. Overall the hotel lobby was beautiful... A much older hotel with the groomy look which I really like...

...Rooms are modern and clean and at a level expected of a 5 star hotel...

...My room was not very large but elegantly decorated and I would happily return...

...We stay here yearly for an annual convention, this year we decided to upgrade our rooms to club level...

...We were warmly greeted upon arrival, and front desk checked us in quickly. The room was nice sized, nice bathroom but no tub...

...The only nice person I encountered was the gentleman who took our bags to our room named Duane... We had booked 5 nights but after the second day of accumulated misery we cancelled the rest of our reservation and stayed at the Whitley in buckhead...

...Poor lighting in the rooms and no central light switch...

...We booked a discount room and while our room was very nice; everything was very clean and I appreciated the comp bottle waters in the refrig and on the table... The wood trimming in the room was very nice!...

...Rooms that were once clean and fresh are now dirty and dusty...

...They have no problem charging big bucks though...

...What I didn't appericate was receiving a text to say my room was upgraded (in which I was already on the 16 fl) but to tell me that they don't upgrades on the weekends is absurd. What is the purpose of being a Titanum member and you have a better rooms available you can't give it to me... The room is nice, the bed was outstanding, the couch needs to GO doesn't go with the room (big turn off), one robe in the room...

...When we checked in, we instantly knew we didn’t want to stay the night at this hotel and wanted to book something in a safer feeling / more walkable location. We informed the front desk about 15 minutes after check in that we would like to cancel our accommodations because we were not comfortable...

...The rooms were renovated but the AC in the room didn't work very well and the hotel had outdated TVs...

...My table I’m the room was dirty. The room lacks anything greater than a holiday inn express...

...Good Location, Clean Rooms, Welcoming Service, Slightly outdated lobby and bathrooms, nice breakfast buffet...

...Rooms are modern and clean and at a level expected of a 5 star hotel...

...The housekeeping came to clean our room and instead of replacing the used toiletries, she left the used ones and did not add new ones, simply ridiculous...

...My room was not very large but elegantly decorated and I would happily return...

...We stay here yearly for an annual convention, this year we decided to upgrade our rooms to club level... Everyone including the chef deserves hugggge raises and kudos...

...Thank you ladies for your smiles and wonderful attitudes...

...The hotel is dated and dark and musty smelling... The mini fridge was Luke warm and filled with ridiculously overpriced items... We had booked 5 nights but after the second day of accumulated misery we cancelled the rest of our reservation and stayed at the Whitley in buckhead...

...I would have loved a city view, but I was mostly there just to sleep and relax after work anyway...

...I had to throw away all my luggage and the Ritz never compensated me...

...Worth the nightly rate for a great night's sleep...

Very very outdated hotel with a lack of care shown in its design. Very small fitness center with no locker room or sauna... Outdated and small bathrooms with a poorly designed shower... Absurd to pay for wifi in 2023...

...Definitely will go to a lesser but cleaner and safer Marriott property next time...

...This was uncomfortable and we should have stayed in bustling Buckeye area...

...We booked a discount room and while our room was very nice; everything was very clean and I appreciated the comp bottle waters in the refrig and on the table... We also rode the streetcar which was only $1 I think and we just put the small fee in the locked money box right on the streetcar... Overall, we loved our stay but I would not stay here without the discount that we had because I would have expected more from the Ritz!...

The Ritz Atlanta is top notch...

This hotel is the poorest excuse for a Ritz Carlton... Asked to have my eggs cooked in butter and they outright refused... Ordered a shrimp cocktail and the shrimp was so old and the smell was disgusting... They have no problem charging big bucks though... Two days in a row the front desk couldn’t break a twenty dollar bill so I could tip the car valet...

Not exactly a Ritz level quality unfortunately... When we checked in, we instantly knew we didn’t want to stay the night at this hotel and wanted to book something in a safer feeling / more walkable location... We informed the front desk about 15 minutes after check in that we would like to cancel our accommodations because we were not comfortable... We were told that the area had declined since midtown had become more popular and that we could not avoid the 1 night minimum charge as we had already checked in 15 minutes ago... We cancelled our second night and rebooked in a safer location at less than half the price of the Ritz... But, it is certainly not worth the price and is absolutely not meeting the high bar of the Ritz Carlton brand...

...You get what you pay for, don’t spend $250 dollars on a hotel excepting New York Ritz Carlton...

...What is the purpose of being a Titanum member and you have a better rooms available you can't give it to me... Room 1601 is NOT a upgraded I'm looking at the hwy... Marriott has to come up with something better way with elite status no matter which level you are...

...The room lacks anything greater than a holiday inn express. Money was put in the lobby and not the rooms...

...Probably wouldn't stay here again unless we had a car to go around town in...

...For starters The towels were cheesy, cheap and smelled like vinegar, not sure what it was...

...The room was nice sized, nice bathroom but no tub...

...All of the staff that I talked to were so helpful, including the sweet woman in the workout center who made sure there were fresh towels...

...The gym and work out space are spotless!...

...Definitely will go to a lesser but cleaner and safer Marriott property next time...

...The lobby was nice and it was nice to have comp bottle waters available for guests sitting on the counter... We booked a discount room and while our room was very nice; everything was very clean and I appreciated the comp bottle waters in the refrig and on the table... The bed linens were crisp, fresh and white, however, there was no fitted sheet, only a top sheet used in place of a fitted sheet... For a highend hotel, I would not have expected to see a speck of mildew!...

...Overall the hotel lobby was beautiful. A much older hotel with the groomy look which I really like...

...Good Location, Clean Rooms, Welcoming Service, Slightly outdated lobby and bathrooms, nice breakfast buffet...

...Rooms are modern and clean and at a level expected of a 5 star hotel...

...The toiletries were smaller than any Ritz that I have stayed in worldwide. The housekeeping came to clean our room and instead of replacing the used toiletries, she left the used ones and did not add new ones, simply ridiculous...

...We stay here yearly for an annual convention, this year we decided to upgrade our rooms to club level. The staff in the club lounge (Veronica, David, Rebekah, and Briana) all exceeded previous Ritz-Carlton stays... Everyone including the chef deserves hugggge raises and kudos... Before our stay, I received an email and informed them of my wife's food allergies... To my surprise Chef Ignatius emailed asking what all the allergies were, so special items could be arranged...

...We spent 2 nights here and had a wonderful stay. We were warmly greeted upon arrival, and front desk checked us in quickly... The car valet people were excellent and our car was ready quickly after calling each day... We ate at the bar and our servers were excellent...

...We stayed on the Club level and there's food and drinks available throughout the day which we totally enjoyed. I must mention Angie and Rochelle, the concierges in the Club lounge as their customer service was outstanding!... They took such excellent care of us during our stay and truly made our girls night away one we won't forget... You both represent the best of what a 5 star experience should be like!...

...I was so impressed with the level of service I received and the promptness and kindness of all staff members. The valets were especially nice and really went out of their way to open doors and help find our cars each morning... All of the staff that I talked to were so helpful, including the sweet woman in the workout center who made sure there were fresh towels... I also enjoyed Jittery Joe’s (do yourself a favor and try the Nutella Cappuccino!)... Thanks for a wonderful experience during my work conference!...

...They claimed that they would but after a few days I never heard from them after repeated calls...

...The front desk staff is rude and snobby. The only nice person I encountered was the gentleman who took our bags to our room named Duane...

...Nothing is impossible for staff to cater to you! I felt very pampered and will definitely come back...

...We called valet before leaving at 5:30, and they had our car waiting on us. Worth the nightly rate for a great night's sleep...

...Absurd to pay for wifi in 2023...

The Ritz Atlanta is top notch. Our experience was phenomenal from start to finish!... Mr. Curt with Guest Services was 10 steps ahead of everything we needed, he went above and beyond to get our bags to us within seconds, share events going on in the area and make sure to give my 13 year olds son the same respect... He is truly an asset to the Ritz Carlton company... The staff members were superb and attentive to all of our needs... My sons allergies were acting up and at 2am I called downstairs to see if they had any medicine and within 4 minutes they were kind enough to bring up some so I didn’t have to even leave the room... I will have to say the valet department was the most well oiled machine I have ever seen... They were all on the same page and in sync how to excel customer expectations... Randy,Meshia,Carlos, Tom the same, even when we didn’t have our valet slip they smiled and made it happen...

...I remember an Italian manager who was very professional and charming who used to serve wine in the lobby; also, the other workers were friendly, while now they are stiff and not very welcoming. Drinks in the lobby bar are very low quality, and service is slow...

...The cherry on top was the valet staff, especially Carlos...

...Asked to have my eggs cooked in butter and they outright refused... Two days in a row the front desk couldn’t break a twenty dollar bill so I could tip the car valet...

...Prior to check in i received an email to ask if I needed any help with dinner reservations... Overall the experience and service we received just didn’t match the experience of the Lake Tahoe resort in quality, location, or comfort... The hotel is beautiful inside and the service is just average...

...Valet and Bellhop you guys are the outstanding! The front desk especially Christopher (thumbs up)... Marriott has to come up with something better way with elite status no matter which level you are...

...Money was put in the lobby and not the rooms... On the plus side, valet was very kind ...

Excellent service, excellent location, with walking distance to all the great sites downtown!... upfront was very helpful; Cealise in the lobby lounge was incredible with her service... Rooms are modern and clean and at a level expected of a 5 star hotel...

...Mediocre amenities, fair service, multiple items in need of repair or replacement, fair service and average food...

...The toiletries were smaller than any Ritz that I have stayed in worldwide. The housekeeping came to clean our room and instead of replacing the used toiletries, she left the used ones and did not add new ones, simply ridiculous... The valet parking is a mess, you arrive nobody to greet you, instead they are talking to each other and you have to interrupt them to hand your car keys...

...The location is within walking distance of the heart of downtown... The staff at the AG restaurant on site was also great, specifically Jahid (sp?...

...We stay here yearly for an annual convention, this year we decided to upgrade our rooms to club level. The staff in the club lounge (Veronica, David, Rebekah, and Briana) all exceeded previous Ritz-Carlton stays...

...We spent 2 nights here and had a wonderful stay. We were warmly greeted upon arrival, and front desk checked us in quickly... The room was nice sized, nice bathroom but no tub... The car valet people were excellent and our car was ready quickly after calling each day... There is an excellent breakfast buffet each day... We ate at the bar and our servers were excellent...

This is the second year that my friends and I have stayed at the Ritz for our annual girls night out and again, we were not disappointed! We stayed on the Club level and there's food and drinks available throughout the day which we totally enjoyed... I must mention Angie and Rochelle, the concierges in the Club lounge as their customer service was outstanding!... They took such excellent care of us during our stay and truly made our girls night away one we won't forget... You both represent the best of what a 5 star experience should be like!...

I just got home from my stay at the Ritz in downtown Atlanta... The valets were especially nice and really went out of their way to open doors and help find our cars each morning... All of the staff that I talked to were so helpful, including the sweet woman in the workout center who made sure there were fresh towels... I loved the espresso machine for a quick caffeine jolt in the morning or after a long day of work... I also enjoyed Jittery Joe’s (do yourself a favor and try the Nutella Cappuccino!)... I can’t wait to come back and stay here again- hopefully with a beautiful view of Atlanta next time!... Thanks for a wonderful experience during my work conference!...

...The mini fridge was Luke warm and filled with ridiculously overpriced items... We will definitely be staying there on our next visit...

...Nothing is impossible for staff to cater to you! I felt very pampered and will definitely come back... The gym and work out space are spotless!...

...We called valet before leaving at 5:30, and they had our car waiting on us. Worth the nightly rate for a great night's sleep...

...Very small fitness center with no locker room or sauna... Absurd to pay for wifi in 2023...

As a Platinum Elite Marriott member, I thought the Atlanta Ritz Carlton would be a great experience...

We always love a Ritz Carlton property... Being on the club floor was great, nice food presentation and friendly staff...

...We enjoyed our one night stay! The lobby was nice and it was nice to have comp bottle waters available for guests sitting on the counter... We booked a discount room and while our room was very nice; everything was very clean and I appreciated the comp bottle waters in the refrig and on the table... The shower was a good flow; the amenities were good; however, the towels could have been more plush... The wood trimming in the room was very nice!... For a highend hotel, I would not have expected to see a speck of mildew!... The location was great and we enjoyed going out walking around the downtown... We also rode the streetcar which was only $1 I think and we just put the small fee in the locked money box right on the streetcar...

The Ritz Atlanta is top notch. Our experience was phenomenal from start to finish!... Mr. Curt with Guest Services was 10 steps ahead of everything we needed, he went above and beyond to get our bags to us within seconds, share events going on in the area and make sure to give my 13 year olds son the same respect... The staff members were superb and attentive to all of our needs... My sons allergies were acting up and at 2am I called downstairs to see if they had any medicine and within 4 minutes they were kind enough to bring up some so I didn’t have to even leave the room... Randy,Meshia,Carlos, Tom the same, even when we didn’t have our valet slip they smiled and made it happen... We can’t wait to stay there next time we are in town...

Beautiful hotel and lunch at AG was amazing. The cherry on top was the valet staff, especially Carlos...

...Two days in a row the front desk couldn’t break a twenty dollar bill so I could tip the car valet...

The hotel was beautiful and the staff was extremely warm and welcoming. Carlos took care of us from check in to check out... He made the Ritz experience that much better... The next time I'm in Atlanta, I will definitely stay at the Ritz...

...The rooms were renovated but the AC in the room didn't work very well and the hotel had outdated TVs. The staff was nice and the hotel had very quick service...

...The room lacks anything greater than a holiday inn express. Money was put in the lobby and not the rooms... On the plus side, valet was very kind ...

Excellent service, excellent location, with walking distance to all the great sites downtown!... upfront was very helpful; Cealise in the lobby lounge was incredible with her service... Rooms are modern and clean and at a level expected of a 5 star hotel...

...Valet and Bellhop you guys are the outstanding! The front desk especially Christopher (thumbs up)... Especially if I have suite options open when I shouldn't have to use it if was already told I was being given upgraded... The room is nice, the bed was outstanding, the couch needs to GO doesn't go with the room (big turn off), one robe in the room... Overall the hotel lobby was beautiful...

Wonderful hotel as long as you except a JW Marriott like product with elevated service. Good Location, Clean Rooms, Welcoming Service, Slightly outdated lobby and bathrooms, nice breakfast buffet...

...Mediocre amenities, fair service, multiple items in need of repair or replacement, fair service and average food...

...For starters The towels were cheesy, cheap and smelled like vinegar, not sure what it was... The toiletries were smaller than any Ritz that I have stayed in worldwide... The housekeeping came to clean our room and instead of replacing the used toiletries, she left the used ones and did not add new ones, simply ridiculous...

...The location is within walking distance of the heart of downtown... The staff at the AG restaurant on site was also great, specifically Jahid (sp?...

I stayed here for a week on business and was pleased. It’s centrally located downtown, has a nice bar, and friendly service... The house car was a very welcome amenity, as was the gym... My room was not very large but elegantly decorated and I would happily return...