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The Ritz-Carlton, Atlanta

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#17 of 178 Hotels in Atlanta
Certificate of Excellence
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The Ritz-Carlton, Atlanta
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1,276 Reviews from our TripAdvisor Community

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Showing 1,237: English reviews
Atlanta, Georgia
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I just finished a quick one night stay here and would definitely not return. The hotel is 4 stars at best and my room was filthy and worn. The knobs behind the sink looked like they had not been cleaned in months, caked with green and black soap scum and toothpaste residue – there was even an old toothpaste cap... More 

Helpful?
1 Thank mcadrenaline
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review

Thank you for posting your review and your feedback. I sincerely apologize for the housekeeping issues and please trust that they will be addressed. As regards to carpet and décor I would politely disagree with your description. On the other hand the hotel will undergo a major guest room renovation in 2017. Regards, More 

Atlanta, Georgia
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The valet and bellman service was top notch. The rooms are spacious and lovely. Unfortunately, two guests in our party became sick, and we believe our drinks from the bar may have been tampered with. We asked to see security footage and was told they do not have security cameras. The hotel manager and security manager were friendly and efficient... More 

Helpful?
1 Thank DeniseWC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

Working in the room late one evening, the power pops in half of the room. I called the desk, no answer. I called the desk again, no answer. Third times a charm, someone finally answered. Told them about the power popping, engineering visited and after less than 5 minutes of troubleshooting...I was moved to a different room. Thinking I would... More 

Helpful?
1 Thank Matt L
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review

Dear Matt, thank you very much for sharing your feedback. First and foremost I sincerely apologize for the power outage and the less than satisfactory resolution. I agree this could and should have been handled better. I will send you a private message with my contact information and look forward to connecting with you. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Stayed with family for a special occasion. The staff was wonderful as always at a Ritz Carlton, the lobby area is beautiful and the complementary jelly beans are a nice touch. Stayed in a room with the Club Level access. Club was great..staff friendly, atmosphere inviting, and food delicious. The hotel room itself however lacked the attention to detail that... More 

Helpful?
Thank Paul S
Danielson
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Wanted to love our one night stay but when we found a pair of soiled ladies undies in the pocket of their iconic symbol of luxury, the ritz carlton robe, our hopes were crushed. Even worse the robe had been staged by the maid service as if freshly placed for our stay. (How could we be sure the sheets were... More 

Helpful?
3 Thank LisaDanielson
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review

Dear Ms. Danielson, first and foremost please accept my sincere apologies for the opportunities you encountered while staying with us. Please rest assured that we do have rigorous cleaning standards in place and while this was a huge oversight, it is certainly a rare exception. As regards the elevators, they were fully functional and only taken out of service for... More 

Cincinnati, Ohio
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Excellent for downtown business visits. Rooms are reasonably sized - updated and convenient amenities including Nespresso Machines and well stocked in room snacks and minibar. Wi-Fi worked well and rooms had ample outlets; comfortable desk/workstation. Beds extremely comfortable, and regular twice daily service of rooms. Fitness center was solid with Precor treadmills, ellipticals and bikes. Excellent and very attentive staff;... More 

Helpful?
Thank jperen
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I enjoyed out stay at the ritz. Our bed was very comfy .The front desk staff was very friendly and helpful. The gentleman that helped us with the valet parking was very courteous. It is in a great location. We would stay there again.

Helpful?
Thank Candace B
San Francisco
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed at the Ritz downtown while catching a show at a local theater. We came in on a red eye arriving at 7am, check in was 3pm. We got a great brunch and wandered for a while but by 11:30 we were just exhausted. I called the Ritz and while they wouldn't have any of the King rooms... More 

Helpful?
Thank Seemoni
Collinsville, Illinois
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

It's hard to say anything unique about a Ritz stay since it's always excellent. Everything is top-of-the-line, but the people make the experience. From valet to bell to front desk to housekeeping to club level, everyone was great. It's tempting to take "Southern hospitality" for granted in a place like Atlanta, but the Ritz's diverse staff makes it all real.... More 

Helpful?
Thank RouxTheDay
Tampa, Florida
Level Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this Ritz for a Tampa Bay Buccaneers game against the Atlanta Falcons. The Ritz was as expected- great location, service and room. Staff was friendly and professional. Great hotel. Lots of restaurants within walking distance.

Helpful?
Thank Mark R
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events at the Georgia Dome, Philips Arena and Turner Field, The Ritz-Carlton, Atlanta is ideally situated. ... more   less 

Additional Information about The Ritz-Carlton, Atlanta

Address: 181 Peachtree St NE, Atlanta, GA 30303-1705
Location: United States > Georgia > Atlanta
Price Range: $231 - $749 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Atlanta 5*
Number of rooms: 444
Reservation Options:
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Also Known As:
The Ritz-Carlton Atlanta Hotel Atlanta
Ritz Carlton Atlanta
Atlanta Ritz Carlton
Ritz Atlanta
Hotel Style:
#10 Luxury Hotel in Atlanta
#13 Romantic Hotel in Atlanta
#19 Business Hotel in Atlanta
#26 Family Hotel in Atlanta
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