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Sheraton Atlanta Hotel

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#24 of 177 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Hotel
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2,654 Reviews from our TripAdvisor Community

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Showing 2,552: English reviews
Columbia, South Carolina
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 27, 2015

I stayed for 2 nights this weekend and had a great time. My hubby was here for business but me and the kids tagged along for fun. The 3rd floor was great. You could see the indoor pool (very pretty area) and there were several eating options at many price points. The internet cafe was good as well. It had... More 

Helpful?
Thank Tasha M
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. It seems you truly got a chance to experience what Downtown Atlanta has to offer with the free Street car and the convenience of our location to shopping and attractions. We appreciate the feedback regarding housekeeping and the in-room wi-fi charges. We will take those comments and use them to improve future experiences. We hope... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 27, 2015 via mobile

Very friendly and supportive staff. I needed sim card and when I a staff member about the nearest phone store she informed me of the closest Walmart. Before I could thank her she volunteered to give me a ride after she finished her shift. I would definitely stay Sheraton Atlanta again.

Helpful?
1 Thank LanceIndigo
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for sharing your connection with one of our team members who provided you with exceptional service. We strive to go above and beyond for our guests and that seemed to have happened here. We hope to have another opportunity to provide you with the same experience during your next visit. More 

2 reviews
4 of 5 stars Reviewed April 26, 2015 via mobile

Stayed here for a dance competition, and received great customer service - Jerome was friendly an helpful throughout our entire stay! Loved the third floor coffee, deli and restaurant options. Very convenient for our dancer's busy weekend schedule!

Helpful?
Thank MelMommy3
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the recognition of Jerome for his service. We are glad you enjoyed our efficient deli and convenience of the options. We hope the dance competition went well. We look forward to welcoming you all back next time. More 

Decatur, Georgia
2 reviews
5 of 5 stars Reviewed April 26, 2015

I recently had the pleasure of staying here in one of the suites overlooking the pool area. It was beautiful. To start off when we were parking, Mohamed, gave us A+ service from arrival to departure. At check-in, Alexis, was delightful. She took the time to show us to our room and do a walk thru to make sure everything... More 

Helpful?
Thank Jo M
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are pleased your stay started off on the right foot during your arrival process and only continued to get better as your stay progressed. We greatly appreciate the recognition of our staff members who positively impacted your stay. We will make sure they know how they played such a vital role in this 5... More 

Nashville, Tennessee
2 reviews
3 of 5 stars Reviewed April 25, 2015

We checked in later than planned (11pm) using previously made reservations for a volleyball tourney at the GWCCA. The hotel was packed and it took much longer than expected to check in due to the long line of tournament guests. They were unprepared for the onslaught of volleyball players and their families. We were assigned a room on the second... More 

Helpful?
Thank Lance B
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review of our hotel. Please accept our most sincere apologies for your arrival experience. Plumbing and mechanical issues can occasionally surprise in such a large building, but we are always disappointed when they do. When that happens, our immediate concern is to ensure that our guest is taken care of. While we weren't able to get... More 

South Carolina
Level Contributor
50 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 25, 2015 via mobile

Sheraton Atlanta offers great weekend experience. We were in town for dance competition and were fortunate enough to stay on the club floor. Mr Jeffery made our experience the best. He was such a charming gentleman and so pleasant during each evening visit. If you have a chance to visit, ask for Mr. Jeffery. He will treat you like a... More 

Helpful?
Thank lbbydesign
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and the recognition of Mr. Jeffery in the Sheraton Club Lounge. We are glad you were able to enjoy the exclusivity of our lounge and connect with Mr. Jeffery. We look forward to welcoming you back soon. More 

Greenville, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 25, 2015 via mobile

I am really enjoying my stay here this weekend - our stay is on Club level and just have to say the service here is GREAT! Jeffrey in the Club reception area sincerely makes us feel welcome and like family every time we come in. I stay in a LOT of hotels and service is a big distinguishing factor in... More 

Helpful?
Thank aikimommee
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and sharing your connection with Mr. Jeffery, arguably the best Club Lounge attendant in the city. We appreciate you recognizing the service that was provided to you during your stay especially in the Sheraton Club. We are glad you were able to experience the exclusivity of the club lounge. We hope that becomes a regular... More 

rotherham
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed April 25, 2015

Stayed 1 night as a stop over before a flight the next day. In a good location for shops,restaurants and nightlife-all walkable. Very efficient hotel staff ,very clean and business-like,good facilities,mega sized beds with excellent pillows. Decent breakfast for an average hotel price. Nice coffee bar for sandwiches,pizza,cookies,drinks etc

Helpful?
Thank wheelies09
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. Even though your stay was brief, we are pleased to know we provided you with a comfortable, enjoyable one. It seems you enjoyed many aspects of your stay, ones that will bring you back we hope. Safe travels! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 25, 2015 via mobile

Stayed a week at the Sheraton for a professional conference and Board meeting. When I first arrived at the hotel I was immediately struck by the genuine friendliness of the whole staff. Jerome (the Belman) was the first to greet me and continued to reach out to me for the duration of the stay. His joy and the rest of... More 

Helpful?
1 Thank Belinnew
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. It was a pleasure to provide you with a clean and comfortable stay during a long week. Thank you for highlighting Jerome's service and how your initial interaction made your experience start off right. We hope to have you back with us soon. More 

Sevierville, Tennessee
1 review
5 of 5 stars Reviewed April 24, 2015 via mobile

Beautiful establishment with a very kind and helpful staff. One member of our party dropped her debit card and they sought her out to return it. The concierge was so helpful in locating food. The atrium was open and they closed it so we could swim. Our a/c unit was not functioning properly and they were very accommodating about it.

Helpful?
Thank sngin4Jesus
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. It seems you and your party enjoyed your overall experience due in part to our helpful and accommodating service. We couldn't be more pleased. We appreciate you sharing! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Location: United States > Georgia > Atlanta
Price Range: $121 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Luxury Hotel in Atlanta
#12 Business Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
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