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Sheraton Atlanta Hotel

165 Courtland Street NE, Atlanta, GA 30303
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9 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
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Traveler (667)
Room & Suite (225)
Videos (1)

About

Location
Cleanliness
Service
Value
Sheraton Atlanta Hotel is a downtown hotel located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Public wifi
Internet
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Hotel links
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3,768Reviews59Q+A100Room tips
Traveler rating
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Popular mentions
I love a place with excellent customer service. I would like to thank Arnesha for making our stay at Sheraton so pleasant.. Thank you so much Arnesha. Sheraton has nice views on their suites.. I will Be back soon to stay.
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my check in (forgot the lady's name) and check out experience with Arniesha was amazing. I would definitely recommend anyone staying here. the only thing I would change is the temperature of the rooms it gets extremely cold even after you adjust the thermostat in the room. Also, the breakfast was delicious and hot. Every employee I passed always spoke and help give directions to the pool and restaurant area.
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Older hotel in a not-so-secure downtown location. Average room quality. Internet not readily available unless you are a Bonvoy member and know how to use it with your membership. I probably will not prefer to stay here again.
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Response from Roam41019299010, Manager at Sheraton Atlanta Hotel
Responded yesterday
Dear Value guest, Thank you for choosing to stay at the Sheraton Atlanta Hotel and providing your honest feedback on the Guest Satisfaction Survey. Sheraton Atlanta
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+1
Am still here checking out tomorrow but i cannot wait to get the hell out of here , it started with the check in , they gave me a room i had too walk far away from the lobby in a maze inside the hotel in the second floor, next to ice machine and service door, impossible to sleep at night and very noisy , the hotel inside looks like a cheap 2 stars hotel , the hallways are dark and smelly and the rooms look very old the only good think is that the bed is comfortable , the staff in the hotel is rude and they look at you like dirt, i had breakfast this morning and some server treat me like i was bothering him, i saw it was personal because he was all polite with the next costumer , he didnt bother to offer me coffee or orange juice and i saw that he was serving the other people , he looked at me under the shoulder like i was broke or something like that, just because i ask the price of the buffet , wich by the way was horrible aswell , i travel a lot from work and i was in LA last week stayed at cambria LAX and it was way better than this, they charge a super expensive parking , No wonder why they have the parking lot empty , this people are thieves and we as guest dont have any other option but to endure. I would not come back to this not even they pay me . I forgot to mention that the neighborhood is sketchy and unsafe. Stay away
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Response from Mobile67200451380, Front Office Manager at Sheraton Atlanta Hotel
Responded 1 week ago
Dear, Valued Guest Thank you for taking the time to share your valuable feedback. My name is Carmen Hawkins and I am the Director Of Front Office at the Sheraton Atlanta Hotel. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 404-659-6500. I look forward to speaking with you in order to restore your confidence in the Sheraton Atlanta Hotel. Sincerely, Carmen Hawkins Director Of Front Office Sheraton Atlanta chawkins@sheratonatl.com 404-659-6500
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We got a really good rate at this hotel for a one night stay ($87) and then found that parking was $35 a night. Outrageous! After complaining about it the staff calmed our feathers by upgrading us to a suite. Very nice of them. We don’t usually argue about prices but when parking is almost half of the room rate....
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Response from Roam41019299010, Manager at Sheraton Atlanta Hotel
Responded 4 days ago
Dear Valued Guest, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. David J Manager Sheraton Atlanta
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PRICE RANGE
$97 - $511 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton atlanta, atlanta sheraton
LOCATION
United StatesGeorgiaAtlanta
NUMBER OF ROOMS
763
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