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About
#66 of 197 hotels in Atlanta
Location
4.4
Cleanliness
4.4
Service
4.4
Value
4.1
Travelers' Choice
Sheraton Atlanta Hotel is a downtown hotel located in the heart of Atlanta, Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Valet parking
Paid private parking on-site
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, Spanish
Location
94Great for walkers
Grade: 94 out of 100
86Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
165 Courtland Street NE, Atlanta, GA 30303
Getting there
Rental CarsSee rental cars from $55/day
4060Reviews66Q+A100Room tips
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Clean good sized room. Beautiful outdoor, covered pool area. Exceptionally helpful and friendly staff are a credit to this hotel. Would definitely recommend. Near Peachtree Downtown. Just walk out of front reception, walk slightly right, cross the road at the crossing and then walk up the hill where you will find several eateries, including Hard Rock Café and Hooters. The breakfast at the hotel was very good with lots of choice from fresh fruit salads to cooked breakfasts and omelettes.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Just be careful at night if walking out as there are several homeless people which you may feel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed at this Sheraton for the HAI Heli Expo in March 2023. I specifically asked at check in that my room not be serviced. I also hung the Privacy tag on my door handle. None the less, my room was entered by housekeeping while I was at the conference and a new pair of Ray Ban Smart glasses we taken from the desk in the room. Management gave little care or effort to resolving the issue. It seemed commonplace. I will never stay at a Sheraton property again based on distrust of an Innkeeper.
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Date of stay: March 2023Trip type: Traveled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Sheraton was beyond incredible for a large two-night event hosted for a national dance competition. Ben J., Jeff L., and Sydney J. were extremely helpful with transferring our large group reservation (~80 rooms/night) with only a few weeks before our event date. They were extremely easy to contact and ask for adjustments in our event contract. They catered to our every need and worked with our budget well. On the weekend of, Jeff, Chester, and Bologo M. were available at any time of night to help my team with any questions or help needed. There was another large event also being hosted at the Sheraton on the same weekend as ours, but the hotel did a great job of managing the flow and providing meeting spaces. It did not negatively impact our event at all which was great. I would highly recommend anyone looking for a large event space to consider the Sheraton. They have many options for ballrooms, meeting spaces, registration booths, etc. They have a beautiful pool area and modern lobby. It is super spacious, and the staff make the experience 100x better. …
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I've been amused reading some other reviews because in some ways they matched our experience. It is clear that many Atlanta folk like to have very noisy cars, and they like to race them in the streets. Our first night was like being in a F1 pit lane. We asked at reception and they apologised and moved us. The positives are, this hotel is well and conveniently located; the breakfast buffet was good; the rooms are perfectly fine; and the pool area and solarium is great. We'd be happy to stay here again, but I wouldn't do so without taking my ear plugs. From our experience of just walking around Atlanta, it seems that other hotels will also have similar traffic noise issues, so don't blame the Sheraton.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Ask for a room away from the road
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I booked a 4 star Hotel through Priceline. I got this one, I never stayed with them before. Upon arriving I was greeted and told I was in a Very nice suite no need Foran upgrade. I was Given a Room and a Toilet. The Bathroom was so small you have to cram to the side of the toilet to use the sink. you cannot close the Bathroom door while using the Toilet without folding your legs to the side of the Toilet...I immediately went and told Katrina this was un acceptable. I was able to sit on the bed and touch the entire room!!! She moved me to a more spread out room. When I arrived at this room it had a deposit in the Toilet to which I requested room service for the room. When I went to Microwave my Popcorn I was explained the rooms don't have microwaves or fridges. I asked her WHAT 4 STAR Hotel don't have Microwaves in their suites? She directed me the Community floor Microwave in the middle of the Hall.. I asked for room service I was told they have none!!!!! Tis is when I told the management I was going to file a suit. But that aint all I asked for my car from the Valet which was $45 a day. I had to wait about a half an hour, and when it did arrive it was reeking of Cannnibus smoke (NO I DON'T CONSUME) when I told the Hotel management she dismissed it and said that is not our company. Final straw that evening a Cheerleader comettition checked in It was a nice competition. Yet their was MUSIC rattling the windows of my eleventh floor room till 4am. The Hotel management Katrina again Dismissed it and claimed I was being aggressive and angry (YES I WAS Angry) She attempted to go into her KAREN act but another guest which was waiting to make the same complaint told her don't even try it. then she called hotel security to which asked the other guest and they said I was just filling a complaint the same as themselves Needless to say YES I am filling a law suit .. DONT try it and how many 4 STAR Hotels don't have a Kitchen in their restaurant ???? Only microwave foods.…
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Date of stay: February 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We booked this hotel in AUGUST 2022 for 2 nights…Feb 24-Feb 26, 2023 for our daughter’s dance competition. We checked in on Friday with no issues (so we thought). Saturday, around 1130, housekeeping knocked on the door. I told them we were good and didn’t need anything. I didn’t think twice about it. Then, around 1230, housekeeping came back and asked if we were checking out. I told her no and that the room was reserved through Sunday. Because this was the 2nd time someone came to the door, we decided to contact the front desk to make sure there were no issues. The front desk reassured us that everything was fine and the reservation was good through Sunday. Fast forward to around 730pm. We had just finished watching one of my daughter’s dance routines and were standing outside of the gift shop when a security guard approached my husband. The security guard proceeds to tell him that the front desk said we were supposed to check out of the room and escorted him to the front desk. After about 15 minutes, my husband returns and says that they stated there was “some system issue” and they “checked us in wrong”, but our reservation was, in fact, valid for 2 nights and they were “sorry” for any inconvenience. Sorry? This is unacceptable. The reservation had been booked for months and we had addressed the confusion earlier in the day. There is no reason that staff should have been tracking us down around the hotel. It felt like harassment. Not only that, we missed one of my daughter’s dances dealing with this. This is not something that I expect from this type of establishment. Do better!!! …
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is by far the absolute worst hotel experience I have ever had and the reason is because of the insanely loud noise that comes in from the streets and hallway. I am typically a heavy sleeper however I was lucky to get 4 hours of sleep the entire 2 nights we stayed at this hotel. Apparently street racing is a big past time for people in the area of this hotel. After the first night of no sleep I went to the front desk to see about changing rooms because the noise from the cars racing up and down the road was so loud it made it impossible to get any rest. However the only room available was a room with 2 single beds and my wife did not want to sleep in a smaller bed looking back we should have took it because night 2 was more of the same. I have expressed my dissatisfaction with the hotel directly and of course they issue the usual we are sorry you had a bad experience email reply and then that is it they do not care how bad your stay was and they will do nothing to remedy the situation I have come to learn that usually with these corporations our complaints fall on deaf ears. I would advise all to stay far away from this Hotel I know as a result of how they failed to make things right I will not stay in any Marriott owned hotels again.…
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Date of stay: January 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katrina Earle, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded Feb 6, 2023
Dear guest, Thank you for taking the time to let us know of your stay experience. Your overall stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failure to meet your expectations. I have shared your feedback with our executive leadership team so as to ensure guidelines are put in place nd reviewed to prevent such issues from occurring in the future. I hope you choose to stay with us again should your travels bring you back to the area. Sincerely, Sheraton Atlanta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the hotel while my husband was there for a conference. We were overall happy with the room. It was clean, the bed was comfortable and there was a comfortable chair to sit in. The view however was of a rooftop from our window which was disappointing. The lobby had a small area with comfortable seating around a large screened TV. The pool area was lovely, but sadly it didn’t seem really conducive to swimming so I never tried it out. It was more for kids to play around in or sitting around on the pool deck. It was in a large interior courtyard with a retractable roof surrounded by trees and greenery. Quite lovely! Breakfast was about $20 per person and was a standard buffet. When my husband went early in the morning before his meetings, he said it was hot and quite good. By the time I went later in the morning, it was room temp to cold. They also had a small snack bar area for grab and go food and drinks. Location was central to downtown and equal distance to the Aquarium/Centennial Park area as well as the Martin Luther King, Jr historic site. While we did walk to the Aquarium, we were advised to take the trolley rather than walk to the MLK area which we did. The trolley was cheap and convenient. Walking around the area around the hotel there were many restaurants and it was only a couple blocks to the Peachtree center, however, there were many homeless around and unless walking with others, we really felt it safest not to linger too long in the area.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Rose J wrote a review Feb 2023
+1
I expected better. This hotel is super old. It looks nothing like the pictures. The 1st room I was in had a broken closet door, the living room furniture was stained and dirty. The desk had smudges of what looked like it was male specimen. The second room wasn't much better. As an elite member they did nothing to make my stay better. I settled for the second room which wasn't much better b/c I knew I wouldn't be there often. They overcharged b/c it was a holiday w/e. I will not stay in another Sheraton Ever.
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Date of stay: December 2022
Value
Location
Service
Room Tip: Save your money. The brand name Sheraton no longer means anything
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
In a great location within walking g distance of food and entertainment. Good staff nice rooms typically a busy place. With a bar and restaurant on premises however I would avoid them. Parking is typical Atlanta you will spend money and walk. It’s quite a walk from the garage. They do not have free breakfast be prepared to feed yourself. I would definitely come back for another visit
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$144 - $263 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton atlanta, atlanta sheraton
LOCATION
United StatesGeorgiaAtlanta
NUMBER OF ROOMS
763
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Frequently Asked Questions about Sheraton Atlanta Hotel
Which popular attractions are close to Sheraton Atlanta Hotel?
Nearby attractions include Time to Escape: the Escape Room Experience (Downtown Atlanta) (0.2 miles), Escape The Room Atlanta (0.2 miles), and APEX Museum (0.3 miles).
What are some of the property amenities at Sheraton Atlanta Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Atlanta Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Atlanta Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Atlanta Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Atlanta Hotel?
Conveniently located restaurants include By George restaurant and bar, Aviva by Kameel, and Nikolai's Roof.
Are there opportunities to exercise at Sheraton Atlanta Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Atlanta Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Atlanta.
Are any cleaning services offered at Sheraton Atlanta Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Atlanta Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Atlanta Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.