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About
#105 of 195 hotels in Atlanta
Location
4.7
Cleanliness
4.3
Service
4.2
Value
3.8
Relax at Omni Atlanta Hotel at CNN Center, an upscale retreat in the heart of downtown Atlanta, Georgia connected to State Farm Arena and the Georgia World Congress Center. Our downtown Atlanta hotel is also conveniently located near the Mercedes-Benz Stadium, home of the Atlanta Falcons and the Atlanta United FC Professional Soccer Club, the Georgia Aquarium and the World of Coca-Cola. Discover a spa, trendy bistro/lounge and various dining options, and outdoor pool at this sophisticated hotel in Atlanta. Retreat to chic hotel rooms and suites within the bustling Centennial Park District, with breathtaking views of the Atlanta skyline or Centennial Olympic Park and thoughtful amenities.
Whether you're looking to discover the romance, culture, entertainment and southern charm of Atlanta, GA during your stay, Omni Atlanta Hotel at CNN Center is your perfect getaway.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Coffee shop
Bicycle rental
Bicycles available
Kids club
Highchairs available
Paid private parking on-site
Restaurant
Breakfast available
Breakfast in the room
Kid-friendly buffet
Kids' meals
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Air purifier
Dining area
Room service
Safe
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, French, Spanish
Location
95Great for walkers
Grade: 95 out of 100
86Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
Contact
100 CNN Center, Atlanta, GA 30303
Getting there
Rental CarsSee rental cars from $55/day
7593Reviews85Q+A100Room tips
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I was here on a business trip in February 2023. The room was clean and the TV and internet connection worked well. However, the in-room safe was on the top shelf of the closet (not easy to reach, luckily I was tall enough), and the thermostat was also high on the wall (and did not respond well). The shower worked well in terms of water pressure. There are 2 towers for the hotel, and I was in the tower closest to the Convention Center (other people had longer walks).
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Date of stay: February 2023Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hotel's Favorite
Recently stayed at the Omni attending a conference in the GWCC. My room was on the 26th floor which was perfectly fine but the elevators could be slow at times. My room was fine with two double beds and chair and ottoman and desk area. I'm thinking updates to the rooms are in order but nothing that would stop me from staying here again. I liked having the Keurig to make coffee and a small refrigerator. The maid service was great and the staff I encountered were all good.
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Date of stay: June 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
The last time I stayed at the Omni CNN Center for a conference was in 2020. It wasn’t great then but has seriously declined since. The first thing I noticed is that Downtown Atlanta is like a ghost town. CNN has relocated so the tower and food court is empty. My initial complaint is about the elevator banks which are difficult to navigate since there are separate elevators for meeting rooms vs guest rooms. The bigger issue is that several elevators were out of service during my stay so there were lines of guests and staff waiting. Eventually I started taking the stairs. As for the rooms in the North Tower, they are extremely dated and actually kind of gross (see pics). The staff at this property from front desk to cleaning staff are sub-par. Nobody greets you and everyone looks miserable. Next time I will stay in Midtown and Uber to the convention center.…
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jackie Duncan, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded 2 weeks ago
Thank you so kindly for posting a review regarding your most recent stay with us. We truly appreciate your business and look forward to welcoming you back for future reservations with us. I am very sorry to hear that you had a displeasing experience during your stay with us and that you were not pleased with our North Tower. Should you decide to return in the immediate future, we would love to welcome you back. Omni Atlanta at CNN Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff was friendly but when it came to knowing about promotions direct from Omni website was a little clueless. I had to end up reaching out to the property loyalty ambassador Brannie Turner to get my promotion and she was great, responsive and handled business professionally. She made the stay A+. The room was beautiful Governor Suite nice well appointed. The property had great restaurants and has beautiful views of Downtown Atlanta. I would recommend the hotel chain and definitely stay again.
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: It great place to stay if going’s to an event at State Farm Arena a 5 min walk in heels.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Overall amazing experience! Vincent was excellent at check in and helped us arrange for dinner. Great stay with great people! Highly recommend the hotel and the Top Deck Sports Bar. Great customer service all the way around and Convenient to everything downtown.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We had terrible customer service at the Omni Hotel Atlanta. I mean it was just terrible. We paid $800/night to be treated worse than had we stayed at a motor coach lodge. I take this very seriously being franchisee of Hilton, IHG and Marriott. I would personally reprimand any GM that had such a sloppy, disorganized, and non-customer friendly hotel. I called the GM myself, to share the poor experiences with him and he did not even have the courtesy or professionalism to call me back. The night before the bowl game and the bar only three staff members working, the POS system was either broken or not working and it took 25 minutes to a get a beverage. In the age of post Covid, the restrooms had no soap or broken soap dispensers and no towels. The New South Restaurant had a limited lunch menu of just three items. We ordered a Bloody Mary that got scratched because they were out of Bloody Mary mix, then ordered a vodka cranberry but scratched that because they were out of cranberry juice and couldn’t even get refills on my diet soda. To make it worse, after we sat there for an hour and ten minutes, Donita, the server, informed us the restaurant was out of hamburgers so we would have to order a different item. How can you only have three items on a menu, run out and then make the customers sit there for an hour before letting them know? Instead of buying lunch, we got comped two beers and left mad. We were paying $800 per night to be treated worse than at a fast food restaurant. After that debacle, we went down the hall to Draft Sports Lounge to watch football. It busy, loud and crowded as you would imagine. I asked the GM if he would turn the sound up so the game could be heard. He said he gladly would turn the sound up but was unable because the system was broken. He encouraged us to listen to the game on our phone with the ESPN app. $800 per night and we have to bring our own entertainment to the sports bar. Who pays $800/night to be treated like that? …
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jackie Duncan, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded Feb 13, 2023
Thank you so kindly for posting a review regarding your most recent stay with us. Your concerns are being addressed. We truly appreciate your business and look forward to welcoming you back for future reservations. Your feedback is valuable to us and thank you for taking the time to leave a review. Kind regards, Executive Office Omni Atlanta Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I came here on business. Before arriving, staff initially mishandled my inquiries about a private place to pump my breastmilk after checking out from my room and while my meetings were still in session. They suggested the bathroom and the lobby. Unless the Omni’s standard practice is to prepare food in the same places where people urinate and defecate, I’m not certain why the bathroom is being suggested as a place to pump food for infants. This is unacceptable for a large hotel. I stood my ground and the staff offered to extend my room checkout “as a one time courtesy” (making clear what an immense favor they were bestowing upon me) so I could pump there. This worked as an individual-level solution, even if it made poor business sense, as instead that room could have been given to a new guest who was actually paying for that night, but I digress. It was certainly not an institutional-level solution to this issue. Women who need to pump at the hotel should be directed to a private and comfortable space, with a seat/chair, a functional outlet, and a sink/sanitizing area. Eventually, it worked out in my individual situation and I was able to take home all of my pumped milk cold, but for newer or first time moms who might not be as steadfast about demanding an appropriate solution, it’s up to the Omni to figure out whether or not they want to be known as a traveling mother-friendly hotel moving forward. I encourage the Omni to use this as a learning experience, develop a long term solution, whether that be contracting with Mamava to bring in a portable pumping pod, or something else. I won’t be staying here if I don’t have to in the future. Additionally, one of the elevators was also consistently broken over the course of multiple days, with no “out of order sign.” Seeing other reviews, it seems this is an ongoing issue that maybe isn’t seen as an issue anymore by the hotel because of how persistent it is.…
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jackie Duncan, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded Feb 8, 2023
Hello Sana! Thank you so kindly for leaving a review regarding your most recent stay with us. At this time, I believe our Loyalty Ambassadors have reached out to you with a person phone call. You review is being reviewed by our management team for training opportunities. This is not a comment we have seen here at Omni Atlanta. Most groups that we have on site will either have a personal space located within their room blocks or nursing Mother's will use their private guest rooms while staying with us. We also have a space in our North Tower on N6 where Mother's can go to nurse in private. I am so sorry that we did not meet your expectations while you were here and we are looking into who checked you in that may have instructed you to go directly to the "bathroom" to pump. This was highly unacceptable and I am looking into this now. This has been a topic of discussion being that we received your review and someone else in your group made the same comment. As mentioned, we are reviewing and addressing these concerns. While it's never been an issue for us before, we will not take it lightly. We have 2 refrigerator's that we use for our Mother's to store their milk as well. If we need to purchase more, this is something we're willing to do. As for the portable pumping pods, we don't have those but I have shown your review to our Hotel Manager for consideration. I am sorry that you won't be returning to Omni Atlanta, but if you should change your mind, please reach out to me and/or our Loyalty Ambassador's. We will move mountains to accommodate you and make sure that you have a safe, clean, and private place to nurse for your child. I am always willing to go the extra mile for our valued Omni guests. Thanks again for leaving such a candid review. I'd love to welcome you back Sana. Thank you so kindly, Omni Executive Office Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is a nice location. Connected to state farm arena, so it was easy commute for a concert that I attended. The good: Good location Valet was easy in and easy out Lots of elevators The not as enjoyable: I felt nickled and dimed the whole trip. From the emails at reservation letting me know I could get a later check out for $100 (among other overpriced add ons) to the room internet telling me I could choose the free internet or the $4.95 internet. I was in a luxury suite, I would think they could toss in some premium internet. The basic worked just fine though. The valet parking is $55 or $60 for oversized. I have never had to pay oversized for a pick up truck with a 5 foot bed before. It was just a tacoma so I was surprised it was oversized. It felt like everything was constantly an add on, all the time. The new sports bar- great. The staff was excellent and it was a lot of fun. Vue gets pretty crowded sometimes, so it was nice to see the addition of a second outlet.…
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jackie Duncan, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded Feb 8, 2023
Thank you so kindly for leaving a review for your most recent stay with us joels453. We are truly appreciative for your business and we look forward to welcoming you back. I am sorry to hear that you felt "nickled and dimed" throughout your stay with us. I'd like to address a few of your concerns. Firstly, thank you for pointing out our location - you are correct, our hotel is located in the heart of Downtown Atlanta and we are in such a prime location. It's pretty awesome working here as well - it's an added bonus. I am sharing your survey with the Valet Team and thank you so kindly for recognizing them. We have an amazing team here at Omni Atlanta and we are so proud of our full-services we provide for our guests that entrust us with their vehicles. Lastly, we had some major concerns with our elevators last year and we recently underwent 4 new banks of elevators. This was a huge project and we are so proud of the outcome. Omni brand hotels offer complimentary WiFi services to guests who are enrolled in our "free" Select Guest Program. Otherwise, there is a charge for WiFi at our hotels. While it seems unusual for 2023, our convention hotel has basic WiFi for $9.95, and high-speed is $14.95. We have no control over the prices being that it is a corporate decision that our brands charge for WiFi. I highly recommend signing up for the Select Guest program for the many benefits that it offers to our guests. As for the parking, our prices at Omni Atlanta are comparable to the Big 6 hotels in the Centennial Park District. Our prices for compact cars is $55 and for full-sized vehicles (SUV's, trucks, Pick-up trucks, vans) $60. We have unlimited ins and outs. While this seems excessive, if you park in the private lots, the prices range from $10 to $160 and the prices can change based on what events are taking place in the city. Some of the garages are not monitored and you have to pay again should you decide to exit the garage. We offer a safe place to park your vehicle and it's monitored and patrolled by our Loss Prevention team and our Valet Team. Again, I am truly sorry if the prices were a bit excessive for you. In closing, thank you for the kind comments about our Sports Bar. We are very proud of this new addition to the hotel. It is a very frequented restaurant with awesome food, spirits, location, views, and lots of TV's. Fairly soon, we will be offering food at Vue's. Being that attendees visit for drinks and conversations, it gets kind of crowded from time to time. I love reading your review and should you return back to Omni Atlanta, please contact me directly. I'd like to leave something for you on your guest profile. Thanks again for such valuable feedback and we'll see you the next time. Kind regards, Omni Executive Office Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the place it was a few years ago. With CNN moving, they aren't putting any money into maintenence. They wanted to charge $800 to add a second night (paid $300 for the Friday night). Our bathroom toilet didn't work. Called maintenence. They came and said it was fixed in 5 minutes. I walked in 5 minutes after he left and found a fflood. I was in for a show at State Farm arena and they couldn't get us moved in time and said they'd have a new room all ready when we returned. I got several text messages while at the show asking me about my satisfaction with the repair. I had to keep texting I needed to move rooms and again reassures a quick stop at the desk and I'd be all set. 20 minutes after I arrived at the desk, they figured out a room (said it would be a much better room - it was smaller and lower floor so no). I had to remind them not to cancel my old key until I got all our things. Another 10 minutes fixing that. I've stayed here numerous times over the last 15 years, I won't be returning. …
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Stay elsewhere. The food court and Starbucks are permanently closed. The hotel is run down now...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jackie Duncan, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded Feb 6, 2023
Thank you so kindly for leaving a review for your most recent stay with us. We are always making improvements with the Omni hotel. I can't speak on the CNN Center because we are not affiliated but you are correct, the CNN Center has closed and they offices will be moving. Our rates at Omni changes daily and therefore when booking your reservation, please inquire about the rate. I will check the guest room you were assigned to and make sure that the toilet has been prepared. If you called this in and we failed to fix it immediately; then we dropped the ball. It's not our practice or protocol to not respond to maintenance requests. Thus, I will check to see when this was called in. Again, I apologize for the inconvenience. I will share your review with our Front Office Manager to see what happened so that we can fix this with you moving forward. Thanks again for taking the time to leave a review and we will be in touch with you. Kind regards, Omni Executive Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a different kind of review, as I was not an overnight guest at The Omni. I was in town (staying at a different hotel) to attend The College Football Playoff game on New Year’s Eve. We were looking for a place to gather and watch the Michigan game on tv before we headed to the stadium. We knew that a lot of Ohio St fans were at the Omni, so we headed there. Once inside, we found hundreds of friends 😁 already there. Remote bars were set up, in addition to the permanent ones. There was a huge lobby space with TVs all along the wall, with comfortable furniture available for seating. The crowd was huge, with I’m certain, many others there who were not hotel guests. The staff was AMAZING! Restroom attendants kept everything clean, and it certainly did not resemble most pre-game situations, if you know what I mean. The young men who were picking up empty cans and bottles in the lobby, were incredibly polite and worked so hard. The staff at both the permanent bar, and the temporary bars were working so hard, I’m certain they could not take a second for a deep breath, but served with a smile. I’ve stayed at Omni properties before, and have always been pleased. But my experience here, as a non-guest was above and beyond. Management, I did call to express my thanks to your staff, and I hope that they were conveyed to your exemplary employees! Now if only they could have done something about the outcome of the game…😉…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$236 - $471 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel at cnn atlanta, omni hotel cnn center, omni atlanta, omni hotel atlanta
LOCATION
United StatesGeorgiaAtlantaDowntown
NUMBER OF ROOMS
1067
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Frequently Asked Questions about Omni Atlanta Hotel at CNN Center
Which popular attractions are close to Omni Atlanta Hotel at CNN Center?
Nearby attractions include Atlanta Magic Theater (0.2 miles), College Football Hall of Fame (0.1 miles), and The Tabernacle (0.2 miles).
What are some of the property amenities at Omni Atlanta Hotel at CNN Center?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and room service.
Which room amenities are available at Omni Atlanta Hotel at CNN Center?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Omni Atlanta Hotel at CNN Center?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Omni Atlanta Hotel at CNN Center?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Omni Atlanta Hotel at CNN Center?
Conveniently located restaurants include Max's Coal Oven Pizzeria, Der Biergarten, and Park Bar.
Are there opportunities to exercise at Omni Atlanta Hotel at CNN Center?
Yes, guests have access to a fitness center during their stay.
Is Omni Atlanta Hotel at CNN Center located near the city center?
Yes, it is 0.2 miles away from the center of Atlanta.
Are pets allowed at Omni Atlanta Hotel at CNN Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Atlanta Hotel at CNN Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni Atlanta Hotel at CNN Center?
The staff speaks multiple languages, including English, Spanish, and French.