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Embassy Suites by Hilton Atlanta - Galleria

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2815 Akers Mill Rd SE, Atlanta, GA 30339-3104
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About

#68 of 189 hotels in Atlanta
Location
Cleanliness
Service
Value
At the Embassy Suites Atlanta Galleria, you'll wake up every morning to a delicious and complimentary cooked-to-order breakfast featuring our signature omelets. At night, be sure to stop by our Evening Reception to mingle with other guests and enjoy complimentary cocktails and snacks. We are conveniently located across from the Cobb Galleria Centre, perfect for business travelers and leisure travelers looking to attend shows at the Cobb Energy Performing Arts Center. With easy access to many highways, getting to local area attractions is a breeze! Our hotel features spacious suites with separate living and sleeping areas, 2 televisions, refrigerator, microwave oven, coffee maker, ironing board and iron, and work desk with two telephones and data port. Stay in touch during your stay with complimentary Internet access. Make the Embassy Suites Atlanta-Galleria hotel your home away from home while visiting the Atlanta, GA area!
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Room & Suite (195)195
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children's television networks
Free shuttle or taxi services
Business Center with Internet Access
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
1,657Reviews21Q+A100Room tips
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Mimkay wrote a review Dec 2020
61 contributions27 helpful votes
I traveled w my teen girls for an overnight shopping adventure. I thought Embassy Suites would be a good choice to give the girls more room. In my avg of 30 nights a year at Hilton brands I have never been so appalled. There was a noise outside hall and in the atrium until 3 am. My girls were so scared because it sounded as if people were running by room trying to get in, screaming , and partying. I did call front desk at midnight, because I too understand letting loose, but then again at 3am. I waited security never showed, and gathering slowly wore down and retreated. I was so upset from lack of sleep and experience I addressed it w a woman and man at desk following am. I was told she would get w security and night crew, but also replenish my 22000 points I wasted on night. I was credited 13000 points after emailing hotel, still waiting on remainder and as of now still waiting no apology, no calls , emails, or points. I would not stay here again.
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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RebeccaM186 wrote a review Jan 2020
Atlanta, Georgia, Usa13 contributions7 helpful votes
Hotel's Favorite
The Hotel is located near everything (numerous restaurants, a walk to the shopping mall, close to I-75 and 285 expressways, and directly across from the new concert venue). The rooms are perfectly insulated so you hear no noise.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2020
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Brittany C wrote a review Oct 2020
7 contributions1 helpful vote
The ABSOLUTE WORST hotel I’ve ever been to. Customer service is non-existent! I have never been treated so poorly at a hotel. Upon my arrival, the front office manager was dry and short. I was checking in for the night before my birthday so that I could wake up, the day of my birthday, in what I thought was a luxury hotel. Right before checking in I went to party city and got 2 dozen balloons and two jumbo numbers to decorate the living area to take photos. As I checked in, there was a paper stating some hotel rules, I’ve never seen anything like this. Well after reading it, it states “No Balloons” I was devastated. Having just purchased all the ballon a just to create the experience.. now shattered that. I then had to drive an hour back home to drop them off. When expressing my frustration and sadness to the “Front office manager” I said I may need to cancel.. he replies” okay! Grabs the keys and begins to cancel, without hesitation. I’m like wait a second, it was already 8:30 pm.. and I had my son with me.. there’s really no convenience finding another hotel. He didn’t care not one bit. No apology, no compensation for me having just spent all this money on these balloons and having to drive an hour back home then another hour back. He was just rude. Not knowing he was a manager, I called up the hotel on my drive back home, and asked to speak with a manager. He was the one to answer the phone and he brought me to tears. I’ve never been to a hotel that didn’t want to satisfy their guest. Let alone to make me cry with such insensitivity, just short in words and dry. He stated ‘ it’s not a hotel thing, it’s the fire marshal’ as if that helped. Also the pool is supposed to open at 6 am so the time is now 7 am, thinking we can try and make the best of our stay, u til we check out at 12... and would you believe they changed pool hours and now the pool is not opening until 12.. AT THE TIME OF CHECK OUT! What sense does that make, how is that of any accommodation to your guest. Lord knows I wish I would’ve canceled and to get my money back.. I could’ve picked any hotel and I chose this dump. I WOULD NEVER RECOMMEND A STAY HERE.. There are hotels that provide exceptional service and would bend over backwards to make their guests happy. This is not it!!
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Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
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william Y wrote a review Sep 2020
Seneca, South Carolina1,211 contributions205 helpful votes
This hotel is in the location that we were visiting so it worked out fine for out stay. Things are slow now so they had plenty of rooms available. The hotel has plenty of parking and is in good shape even though it’s not new. The air conditioning worked good and the rooms were clean. Because of the pandemic they have a box breakfast available at the front desk. It had an Apple, some yogurt and some kind of roll. I was not impressed with that so I went to a restaurant a couple of miles up the road. The folks at the front desk were friendly and helpful. It was a good stay.
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Date of stay: September 2020Trip type: Traveled as a couple
3 Helpful votes
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Latoya D wrote a review Sep 2020
2 contributions1 helpful vote
The experience was one to remember. Lets just say this, the environment has drastically changed and it's not for the best. From guests, arguing and cursing, threatening others and smoking weed at the guest entrance to the unfriendly and not so helpful hotel staff. The staff weren't helpful with handling simple issues and very condescending. The male today was "nice nasty"-- a very sarcastic attitude and could care less with my issues. It was difficult getting anyone to respond to phone calls and when they did, they weren't helpful at solving issues. I was informed a manager was not on duty which seemed strange cause most hotels almost always have a manager on duty or someone who can assist with issues. I asked for an email, and emailed the managers and low and behold, no one responded to my issues. Needless to say this is not the property for me and my family. So much for celebrating my anniversary away from home during COVID-19. My room air stopped working as well as the internet had bad connectivity issues. I will never return to this location.
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Date of stay: September 2020
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Room Tip: I will not suggest anyone stay at this property unless you like chaos and an unfriendly staff.
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PRICE RANGE
$144 - $253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites hotel atlanta, embassy suite atlanta galleria hotel, embassy suites atlanta, atlanta embassy suites
LOCATION
United StatesGeorgiaAtlanta
NUMBER OF ROOMS
263
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Frequently Asked Questions about Embassy Suites by Hilton Atlanta - Galleria
Which popular attractions are close to Embassy Suites by Hilton Atlanta - Galleria?
Nearby attractions include The Escape Game Atlanta (0.7 miles), Ultimate Escape Game Atlanta (0.3 miles), and iFLY Indoor Skydiving - Atlanta (0.7 miles).
What are some of the property amenities at Embassy Suites by Hilton Atlanta - Galleria?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites by Hilton Atlanta - Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Atlanta - Galleria?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Atlanta - Galleria?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Embassy Suites by Hilton Atlanta - Galleria?
Conveniently located restaurants include Copeland's of New Orleans Atlanta, Maggiano's Little Italy, and Stoney River Steakhouse and Grill.
Are there opportunities to exercise at Embassy Suites by Hilton Atlanta - Galleria?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Embassy Suites by Hilton Atlanta - Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Atlanta - Galleria offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Embassy Suites by Hilton Atlanta - Galleria?
Many travelers enjoy visiting Plum Orchard Mansion (2.2 miles).
Is Embassy Suites by Hilton Atlanta - Galleria accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.