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400 W Peachtree St NW, Atlanta, GA 30308-3536
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Autograph
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Traveler (252)
Room & Suite (294)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Twelve Downtown, Autograph Collection
Updated 11/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#77 of 193 in Atlanta
Location
4.4
Cleanliness
4.5
Service
4.1
Value
4.1
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Safe
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
Languages Spoken
English, Spanish, German
Hotel links
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472Reviews8Q+A89Room tips
Traveler rating
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Most Recent
8338y wrote a review Apr 2022
Chicago, Illinois152 contributions65 helpful votes
+1
I had a king suite, big room with full bath, separate shower, lots of space and a full kitchen including full stove, washer/drier and fridge/freezer. The room was bigger than some peoples apartments. Noise from the road outside was a little higher than I’d have liked but apart from that a good few nights stay
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Date of stay: April 2022Trip type: Traveled
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Jeanna T wrote a review Nov 2021
Auburn, Alabama35 contributions6 helpful votes
Booked two queen beds for $350 per night. Checked in and was told we only had one king bed and that they could not honor the two beds. Showed Desk attendant our reservation on Expedia that said two queen beds. She said they were full and could not honor the two queens. She actually even said they had to save the preferred rooms for their higher level customers. When I explained how frustrating it is to pay $350 a night for a room and not get the two beds we booked she explained that she knows it’s frustrating and that “you’d have to understand the hospitality industry” to understand how it works.
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Date of stay: November 2021Trip type: Traveled
Room Tip: Don’t
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Response from Rachel Williams, Guest Services / Front Office at Twelve Downtown, Autograph Collection
Responded Nov 9, 2021
On behalf of the leadership team we want to apologize for your experience at check-in. Management will have to look back into our reservation system to follow up on what went wrong in our system in regards to the bed type you had. We will also address the associate who checked you in that day to go over this situation as well. All of our guest are very important to us and we always want to make sure we are providing the best service possible. We hope this experience did not detour you from staying with us in the future. We thank you for your feedback, take care.
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Jasmine U wrote a review Oct 2021
2 contributions2 helpful votes
Avoid at all costs! Valet will not protect your belongings and your car will be rummaged through! Want to complain? Don’t waste your time because they won’t do anything about it! I recently stayed at the Twelve Downtown location on Saturday Oct 2nd, checking out Oct 3rd. My boyfriend and I were celebrating our anniversary and were super excited to stay at your autograph collection hotel. The room was nice, however, we booked and paid for a King Corner Suite with a city view and were put in a regular room with not much of a view. Also, we were provided with dirty towels after waiting an hour for them to arrive (requested thru the Bonvoy Marriott App). The mattress/bed was severely worn out. The middle of the mattress was sunken in and we did not get a good night’s rest. The next day at breakfast, we waited almost an hour for our food to be prepared, and the waiter overcharged us and then tried to say our vouchers were not valid for the type of meal that we ordered. Upon checkout, we did speak with the manager who offered to take a charge off the room, which was fine. However, things changed when we picked up our car from Valet, my boyfriend’s glove compartment was open in his vehicle. We questioned valet about it who claimed that the car was like that when he went to bring it to us. The staff acted clueless, even the manager. No one could give us any answers as to what happened or who was in my boyfriend’s vehicle. The manager basically said there was nothing she could do and shrugged her shoulders nonchalantly. This is unacceptable. You’d think that staying at a hotel of this caliber, paying $400 a night, you’d get better service than what was received. We’re paying valet to take care of our things and they can’t even lock the car doors or roll the windows up? Honestly, I’ve had better experiences at Embassy Suites than what I experienced at the Twelve. After speaking with management in a few different departments and only getting a “resolution” of 1/4 off what we paid for the room, we’re told there’s nothing else they can do. It’s beyond about more than just compensation at this point when our personal property was violated! We will NEVER be returning to any establishment associated with the Twelve brand. I’d encourage you to look elsewhere if you’re looking for a relaxing, worry free getaway.
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Date of stay: October 2021
Location
Service
Sleep Quality
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leepE554WN wrote a review Sep 2021
Fort Lauderdale, Florida2 contributions
Not even to Marriott standards let alone an Autograph Collection. Rude Front Desk Manager with no compassion or empathy for the disappointing issues that came about during or stay. 2 rm suite had nice decor and view. But crumbs all over the toaster and stove top, dirty sheets at the feet from previous guest greeting in to bed with dirty sheets, only 4 bath towels totals in a 2 bdrm 2 bath suite, no robes, dust on everything thicker in some places then others which shows the sanitation and covid protocols were not in place
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Date of stay: September 2021Trip type: Traveled
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Joshua W wrote a review Aug 2021
2 contributions1 helpful vote
We took a quick family weekend trip to Atlanta for fun. We are a family of five, and we were looking for a nice place to get away with the kids in walking distance to activities. Pros: --The service was very nice. All hotel staff was very personable and eager to help. --The suites are big. We got a one-bedroom suite, and there was plenty of room for the family of five. We also did not hear other guests at all. --The pool area is pretty sweet. The pool itself is big enough for plenty of people to enjoy, and the pool deck has very nice seating with shady spots for parents. Very relaxing. --The location is great. We were able to walk to food and activities. Centennial Olympic Park (World of Coca Cola, Aquarium...etc.) is just a few blocks away. Cons: --The nights are noisy, just like other reviews note. After bedtime loud motorcycles and cars seem to get really cranked up. (Some of it is probably due to the location right next to the interstate.) --The quality of the furniture in the room is alright. The sleeper sofa had tears in the cushion, and the frame was bent. The beds are comfortable enough, but certainly not luxurious as you will find in other high-priced hotels.
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Date of stay: July 2021Trip type: Traveled
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DArdofSC wrote a review Jul 2021
West Columbia, South Carolina183 contributions120 helpful votes
Stayed here for daughter in laws weekend birthday. Called hotel directly to make sure everything was open..talked to Ms Shanita personally,she was an absolute Joy !Had a wonderful check in,no wait,and was surprised with a Fantastic room upgrade! Hotel is set up like condos, lots of space in the rooms, full kitchen , large TV s in ever room, nice showers, large sleeper sofa,very comfortable beds.Great bar, Marquis did a Great job,nice restaurant on site, large Olympic size rooftop pool...loved it! Super nice and quick valet parking, pretty much everything you can say for in a Great stay.Everyone was super friendly and greeted us every time we came in,Ms Rachael, Jeffrey..who looks a whole lot like a famous NFL quarterback...and Devon made us feel like family. Excellent job!! All are an absolute valuable asset to the Marriott family!!Will definitely stay here Again !!!
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Date of stay: July 2021Trip type: Traveled
2 Helpful votes
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N L wrote a review Jul 2021
Welsh, Louisiana8 contributions9 helpful votes
Dirty shower, globs of hair on the bathroom floor, light bulbs out on make up mirror and safe that does not work upon arrival. Reported problems to front desk. The light bulb fixed and safe now works but black mold still all around the splash guards and trim along shower door and wall!!! No night manager so they want us to relocate after a 12 hour day at a trade show. Checked out the new room and it is no better.
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Date of stay: July 2021Trip type: Traveled
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Response from Shanita Fikki, Guest Services / Front Office at Twelve Downtown, Autograph Collection
Responded Oct 13, 2021
Thank you for providing your honest feedback. We apologize that we fell short to meet your expectations and will make sure to provide this information that you experienced to the proper department so that we can make sure that we take care of such instances going forward.
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Tobie S wrote a review Jun 2021
Douglasville, Georgia3 contributions3 helpful votes
The hotel itself was very nice HOWEVER, our food at Catch 12 was cold, I called in advance and was told my room was ready at 11am but when I arrived at the hotel to check in at 215 I had to wait 45 mins in the lobby to check in at 3pm, there were not enough valet people on staff so I had to wait 35 mins to get my car when we went out for room snacks, and the guests in the room next to us decided to have sex on their porch. I expected to have a much better experience in a hotel that costs almost $500 per night. I was very disappointed
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Date of stay: June 2021Trip type: Traveled
1 Helpful vote
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Sandra T wrote a review Jun 2021
23 contributions29 helpful votes
The manager, Kay, is a crook. We arrived to the hotel and booked a 2br suite at over $1000 for two nights. The room was filthy, the AC didn’t work, and the hotel employees didn’t respond on the chat until 3am. I detailed my issues to Kay, the horrible manager, as we decided to check out the next day and skip our second night. Kay promised a refund of the night we stayed, the night we didn’t stay, as well as 35000 points. Kay was apologetic at the time, and we were pleased. I realize now that Kay was just lying to us the whole time. While we Got the 35k points, Kay did not process the refund to us for either night- neither the one we stayed or the night we didn’t stay. We have Kay in writing, over email, telling us to “allow 48-72 hours for the refund to process.” In addition, several calls to the Twelve resulted in the same assurances. Yet Kay has closed our complaint with Marriott and marked it as resolved three times. Once again, Kay promised us, in writing, on May 25th, 2021, that our refund would take 48-72 hours. We are now in mid-June and have yet to see a cent. Kay is a liar and a crook, and stole our hard-earned money. The hotel should be ashamed of itself and ownership should seriously reconsider her employment. DO NOT STAY- AVOID AT ALL COSTS. The hotel is filthy, the hotel is mismanaged, and the manager Kay is a crook.
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Date of stay: May 2021Trip type: Traveled
4 Helpful votes
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Cassandra C wrote a review Apr 2021
Tifton, Georgia3 contributions2 helpful votes
My stay here was amazing. We had a King Suite. We had a kitchen with pots and pans. We had a walk in shower and a full balcony. There was two TVs in the room and a living room area! It is well worth the money!! I give them 5 stars! Book in advance, i don’t have any photos
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Date of stay: April 2021Trip type: Traveled
1 Helpful vote
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PRICE RANGE
$303 - $448 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
12 centennial park, twelve centennial park atlanta, twelve centennial park hotel atlanta
FORMERLY KNOWN AS
12 Downtown, Autograph Collection
LOCATION
United StatesGeorgiaAtlantaDowntown
NUMBER OF ROOMS
102
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Frequently Asked Questions about Twelve Downtown, Autograph Collection
Which popular attractions are close to Twelve Downtown, Autograph Collection?
Nearby attractions include Shakespeare Tavern Playhouse (0.2 miles), The Basilica of the Sacred Heart of Jesus (0.1 miles), and Atlanta First United Methodist Church (0.1 miles).
What are some of the property amenities at Twelve Downtown, Autograph Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Twelve Downtown, Autograph Collection?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Twelve Downtown, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Twelve Downtown, Autograph Collection?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Twelve Downtown, Autograph Collection?
Conveniently located restaurants include Polaris Restaurant, Corner Bakery Cafe, and Mellow Mushroom Downtown Atlanta.
Are there opportunities to exercise at Twelve Downtown, Autograph Collection?
Yes, guests have access to a pool and a fitness center during their stay.
Does Twelve Downtown, Autograph Collection have airport transportation?
Yes, Twelve Downtown, Autograph Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Twelve Downtown, Autograph Collection located near the city center?
Yes, it is 0.6 miles away from the center of Atlanta.
Are any cleaning services offered at Twelve Downtown, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Twelve Downtown, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.