This was my first opportunity to stay at an Autograph Collection Hotel. I generally stay at a more traditional Marriott. The staff was extremely nice and accommodating. The restaurant menu was limited but whatever we ordered was delicious. I am so happy I gave this hotel a try... a little note on the in-room dining options... you were welcome to order take-out from the restaurant.
I travel a lot for work and this was easily one of the best hotels I’ve stayed at. In a great area with a ton of restaurants, shops, and activities within walking distance. Room was spacious and had all the amenities I wanted. Comfy bed, good coffee, clean shower and bath, my room even had an oven and stove which I’m not sure I’ve seen in a hotel before. Staff were nice and accommodating. If there is a point of criticism, the desk/workstation were kind of shoved away in a dark corner rather than near a window with natural light. Could be just a personal preference but as someone who usually uses my hotel desk, i decided to just get my work done at the bar in my room instead.
I stay at hotels quite but between Marriott and Hilton and between the 2 of them Marriott def. Embodies what it means to take care of those who takes care of them. This hotel and it's staff is top notch. The room they upgraded me to was jaw dropping, massive only downside was they need more pots and pans and skillet and utensil to cook with But Gabrielle,was on top of it when I need to cook using a skillet. The housekeeper who changed out my feather pillows, so I could be feather free was just the sweetest. So if you're looking for a hotel that's absolutely amazing, be it the location, target and Publix are waking distances, it's in a Great area. The food is amazing. So you get it the idea, this hotel is Amazing.
I had made a mistake when I reserved my room and couldn’t really explain what I did wrong but Abby asked me a few questions, figured out exactly what I was trying to do and got me in the room I needed! Thanks again Abby for making this such a pleasurable experience!
Shay and Jazlyn are amazing with everything and making sure guests are taken care of. The hotel however has a lot they need to fine tune and fix. However, their front desk staff makes up for everything and gave me and my team great customer service.
Stay here a lot. Shay at the front desk always goes above and beyond whenever I stay here. Really friendly and accommodating. Also, Jay in the Bar is also outstanding. Makes a great cocktail and the pizzas are great. Thanks so much guys.
I simply want to give a shout out to Charnice at the front desk, and to engineers Mike and West (aka Wesley?). I had a water heater problem in my room and they fixed it with efficiency and kindness. Immediately. They wanted to make sure I was happy and truthfully, I could not have been happier - such an amazing team here. Thank you all.
I grew up going to twelve atlantic station since i was a kid and those were the best memories i’ve had ! But, as of lately, the twelve is the WORST hotel/residential experience i’ve ever had. The hotel staff are INDESCRIBABLY rude. Their attitudes toward the guest are poor and they have no reason to be working in the service industry. If you’re looking to buy or rent the apartments at this establishment, save your big coin and skip out on it. They don’t ALLOW you to even SPEAK to them on the other side of the hotel and MAIN ENTRANCE. Its ridiculous !!!!! WORST HOTEL IN ATLANTA.
My daughter visited for Mother’s Day and this hotel is in the same building as our one bedroom condo. Several friends and family members stay here when they visit, bc it is so convenient. However, There has been on-going staff turn-over and the rooms have not been updated or refreshed. There were stains on floors and walls; furniture was worn, but the bed was comfy. That was not a big issue — disappointing, but not intolerable. Our problems occurred when we were being overcharged by $100.00 and attempted to rectify the mistake. They charged us $28 for valet parking that we did not use because our condo unit has designated parking that my daughter utilized. They also placed a charge of over $80 for “incidentals“ but there were no incidentals. When we went downstairs to officially check out, the “ambassador“ (what a joke) appeared to be irritated and Stood up from her chair and Announced in a very aggressive voice that she was going to make sure there were no “Misunderstandings” while pointing her finger—She began to scold my daughter and I. We were in shock. I’ve traveled many places in my lifetime, to include South America, and have never been treated so rudely —- and unprofessionally. After she completed her rant, she dismissed us— sat down in her chair— never looking up and pointed to a bowl and instructed us to leave our room cards in the bowl. I guess we were being “dismissed.” Not wanting to ruin our Mother’s Day trip, by making the scene worse than it was—- I did not insist on speaking to the Marriott manager. Plus, I did not trust my own behavior or reaction… So my daughter and I chose to walk away. In fact, that is exactly what we’re going to do for the Marriott. We are going to walk away. We are done ✅ Thanks for the memories…
Mask policy not enforced. Staff doesn't even wear them properly. Make sure you check the crime stats before staying here. There was a shooting 2 blocks away, 20 min before my checkin. As for the room, the floors were coming up, and there was a layer of gunk on the tub. The doo not disturb button did not work, and there was not doortag. Also, the walls were damaged, as if someone hit them with a bottle over and over. I would never stay here again. At least I used an expiring free night certificate.