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Twelve Atlantic Station

361 17th St, Atlanta, GA 30363
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Twelve Atlantic Station
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288 Reviews from our TripAdvisor Community

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ATL, GA
Level Contributor
251 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family and I attended a birthday party which was held inside The Twelve's Lobby Restaurant. At night it's hard to see signage on the building. As we were parking in general underground parking, signage was not clear either as to which exit would take us to the hotel. Upon entering the hotel, we were taken to the reserved party... More 

Helpful?
Thank GAFamilyTraveler
Level Contributor
6 reviews
2 of 5 stars Reviewed 1 week ago

Our first stay was great; it's just what you'd expect while staying in Atlantic Station and paying for a hotel of it's ranking once you get past the front desk staff who is short and seem to have a bad attitude. There seems to be only one with this problem and the other staff members are pleasant. We stayed here... More 

Helpful?
Thank KeishaAmissah
Frank K, General Manager at Twelve Atlantic Station, responded to this review

Dear KeishaAmissah, Thank you for your review of our property. Your concerns are of great importance to me. Your experience with the front desk staff is not our standard and I am addressing your comments with them. Be assured that Twelve is under new ownership, and with that, there will be many positive improvements in 2016. In the meantime, I... More 

East Hartford, Connecticut
Level Contributor
185 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First time staying here after hearing so much about it. The place is awesome, staff is wonderful. Everything is nice and clean and the beds are very comfortable. It's in a wonderful section of Atlanta and there is plenty to do. I'll be staying here the next time I'm in Atlanta.

Helpful?
Thank Jaguar002
Frank K, General Manager at Twelve Atlantic Station, responded to this review

Thank you for your wonderful review of our hotel. We appreciate hearing from our guests. We are delighted to hear that you found our rooms so comfortable and that they met your expectations. Atlantic Station is indeed a great location and we're thrilled you had the time to explore and partake of the many offerings. We look forward to having... More 

Richmond, Virginia
Level Contributor
109 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 25, 2015

In the middle off outdoor shopping mall like district. The hotel staff is very friendly. The rooms are very large with 2 rooms, and ours had full kitchen. Not sure if Marta stop is close by. We self parked which was easy.

Helpful?
Thank virginiahome64
Frank K, General Manager at Twelve Atlantic Station, responded to this review

Dear Virginia, We are most pleased to hear of your positive experience at Twelve and truly value your feedback. I look forward to having you with us again in the future. More 

1 review
2 of 5 stars Reviewed December 16, 2015

i dont normally write reviews in fact this is my first....but i think it's warrented I was hopeful about this hotel which was recommended becaues we have a meeting next door... The good: the rooms are huge and come with a kitchen The bad: The rooms are dingy, somewhat dirty looking, really really dated There are cracks in the walls... More 

Helpful?
Thank Eva I
Frank K, General Manager at Twelve Atlantic Station, responded to this review

Dear Eva, Thank you for taking the time to share your concerns with us. We sincerely wish your stay was more enjoyable. Your comments have been duly noted. I will further investigate your particular situation, as we do offer a late night menu every night. Regarding the wifi, we have found all the equipment to be in good repair, but... More 

Staffordshire, United Kingdom
Level Contributor
169 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed December 4, 2015 via mobile

A boutique hotel with huge rooms. Very comfortable with everything you could need. The restaurant is excellent and so are the staff. The only negative would be its a little tired in places with worn out carpets. However for central Atlanta it's great value.

Helpful?
Thank Jo M
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear IRFTNYT, Thank you for posting a review after your recent stay at the hotel. I am delighted to read that you enjoyed the space and found your suite to be comfortable and good value. I appreciate your excellent comment about the restaurant and our team members. I note your comments about the hotel being tired in some areas and... More 

Shelbyville, Tennessee
Level Contributor
4 reviews
5 of 5 stars Reviewed November 24, 2015

We were coming to see The Bodies Exhibit and wanted to be close; aside from this being the closest place it was so incredibly wonderful that future tips to Atlanta for any other purpose will be stayed here!!! The room was amazing and the view was spectacular!! We had a view of the city AND a view of Mid-Town. We... More 

Helpful?
Thank kristiannal l
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear kristiannal l, Thank you for posting a great review about your recent stay at TWELVE Atlantic Station. I hope you enjoyed your visit to the bodies exhibit. Atlantic Station always has great exhibits and attractions going on throughout the year. We are pet freindly and are always happy to welcome any dogs accompanying their families on trips. I am... More 

United States
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed November 15, 2015

I always wanted to stay at the Twelve on a future stay on Atlanta because it seemed like a swanky hotel and it was in a great shopping area at Atlantic Station. When I arrived it was 7:30 pm on a Friday night and there was plenty of activity in the lobby. there were plenty of folks dressed up in... More 

Helpful?
Thank Mister_Concierge
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear Mister Concierge, Thank you for your review. I am sorry that we were unable to make a better impression on you during your short stay with us. We appreciate your feedback about the condition of the carpets and furniture and are making plans to refurbish the hotel in 2016. sincerely, John Reilly More 

Statesboro, Georgia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 13, 2015

They did not have my reservation at check-in and tried to convince me I had reserved a room at another location. I pulled out my confirmation and ended that nonsense. There was a weird vibe as if we weren't welcome there. I felt it was racial. Rooms are great. Wi-Fi is spotty. TV is atrocious for the price they're charging.... More 

Helpful?
2 Thank OgeecheeMac
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear OgeecheeMac, Thank you for thre review. I am sorry to hear that there was an issue with locating your reservation but glad to read that it was resolved. I appreciate your constructive comments and will share them with the team. sincerely, John Reilly More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 5, 2015

I stayed at Twelve in 2012 and again in 2015 and these were two entirely different experiences. I was totally impressed in 2012 with the great rooms and service. But in 2015 the condition of the room was deteriorating - furniture looked battered and run down, plumbing was exposed, floors and walls marred. Our sheets were stained and the staff... More 

Helpful?
2 Thank CarsonWeekly
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear CarsonWeekly, Thank you for your review. I am dissapointed that we were unable to give you the same experience on this stay as we had done on your previous visit. We appreciate your feedback and will share it with the team. sincerely, John Reilly More 

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