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Sheraton Atlanta Airport Hotel

Booking.com$139*
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#69 of 174 Hotels in Atlanta
Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Sheraton Atlanta Airport Hotel
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1,236 Reviews from our TripAdvisor Community

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Showing 1,199: English reviews
Atlanta, Georgia
Reviewed October 31, 2015 via mobile

This was my first time staying at a Sheraton. This was the best stay ever. Michael did a wonderful job checking me in. He really looked out for me he treated me like I was a platinum guest. He is such a great front desk agent also Albert and Nora. Chauncey in the club lounge was such a sweetie pie....

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Helpful?
Thank Sassy_Kassie
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Sassy_Kassie: Thank you very much for your posting and very nice comments regarding Michael, Albert, Nora and Chauncey who provided you with memorable service. They were all ecstatic to receive your compliments. All of our staff look forward to welcoming you back to the Sheraton Atlanta Airport very soon.

Atlanta, Georgia
Reviewed October 31, 2015

I had a great experience thanks to Mike T. and the rest of the staff at the Sheraton Gateway near the airport. Mike checked me in quickly, and he made sure I had everything I needed to have a great stay.

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Helpful?
Thank John M
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear John M: Thanks very much for your posting! We appreciate your very nice words regarding Michael and the great experience he provided for you; he was extremely thankful for your feedback. Michael and the rest of our staff look forward to welcoming you back to the Sheraton Atlanta Airport very soon!

Charleston, South Carolina
Reviewed October 30, 2015 via mobile

Michael at the front desk was a total pleasure and very helpful. We checked in very late and he made sure we were all taken care of. Thank you Michael for all your great service!!! Will def stay here again next time passing thorough ATL. Thanks for making us feel so welcome.

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Thank ReelEZ
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear ReelEZ: Thank you so much for your posting and very nice comments regarding Michael who ensured that you were taken care of during your short visit with us. We all look forward to welcoming you back to the Sheraton Atlanta Airport the next time you are passing through Atlanta.

Los Angeles, California
Reviewed October 30, 2015

The Staff at the sheraton gateway by the airport has excellent customer service exspecially two of the staff member Mariama , Big Mike ... Mariama provide excellent customer service she provided me when good resturant to eat from a long flight very hard to think when you are hungry ,,, Big Mike is Amazing Guy he was also very helpful...

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Helpful?
Thank Tiffany T
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Tiffany T: We greatly appreciate your posting. Michael and Mariama were honored to receive your kind words and are always eager to provide great customer service to all our guests. We all look forward to your return very soon!

Reviewed October 29, 2015 via mobile

I traveled through Atlanta on a trip a few weeks ago with my dogs. Michael was so professional at the front desk, he quickly checked me in and ensured that I had everything I needed for my stay. It was customer service beyond my expectations. This is a great hotel that allows dogs, which is sometimes hard to find! Only...

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Helpful?
Thank WorldTravelerKAS
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear WorldTravelerKAS: Thank you for your posting and wonderful comments regarding Michael. We are so glad to hear that Michael contributed in making your stay (and your dogs) with us a wonderful one. I have passed on your feedback to Michael and he was very appreciative. We will start a total hotel renovation very soon and can’t wait to have...

Reviewed October 29, 2015

I really enjoy my stay at the Sheraton. Vicki,Mariama,Albert,Big Mike has been so good to me. They was a big help. The staff was very nice and the room was great. I enjoy the food and the van service. My family and I will always come back.

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Thank Monty W
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Monty W: Thanks very much for your posting. Vicki, Mariama, Albert and Mike were very thankful and honored to receive your complimentary feedback. We were also happy to read that you enjoyed your guestroom, food and our van service. We look forward to welcoming you and your family back to the Sheraton Atlanta Airport very soon.

Fort Myers Beach, Florida
Reviewed October 29, 2015

Upon entering the hotel we received excellent customer service from Michael Thompson. He helped us with our luggage and made sure that everything was up to par before leaving. He also told informed us about places to eat and pointed out the amenities. My friends and I were very satisfied with his hospitality and look forward to staying there again...

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Helpful?
Thank EstelitaJoyParker
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear EstelitaJoyParker: Thanks so much for your posting! Michael was ecstatic to receive your very kind words and was thrilled to provide excellent customer service. We thank you for choosing the Sheraton Atlanta Airport and hope that you and your friends will come back very soon!

Canada
Reviewed October 28, 2015

Stayed 6 nights for a dog show, staff was great, always friendly. Guest laundry on second floor was helpful. Great running/walking trail adjacent to hotel was very nice. Hotel was clean, rooms comfortable, good value. Pool very small.

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Thank Cindy R
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Cindy R: Thanks so much for your posting and your very nice comments. We are so glad to hear that our helpful and friendly staff took care of you during your visit and you enjoyed your overall 6 night stay with us. We were delighted to host the “dog show” very much (beautiful dogs!) and appreciate your and your...

Reviewed October 25, 2015 via mobile

As an SPG platinum member I've stayed in a lot of hotel. I think the service here is one of the best. We booked the room last minute but thankfully Michael T was able to help me out. I ended up only able to book a two queen room but Mike found a way to get us a king sized...

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Helpful?
Thank Jeff L
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear JeffL: Thank you so much for your posting! We were pleased to read that Michael assisted and provided you with great service during your visit. We have passed on your compliments to Michael who was truly elated. We also appreciate your very valued SPG Platinum membership and hope to welcome you back very soon!

Reviewed October 24, 2015 via mobile

I dealt Michael T at the front desk the app messed somehow booked my reservation on another date. Mr. Michael T was excellent he got me checked and personally brought my bags up to my room and made sure all was well. His customer service was exceptional. I would recommend this hotel and would definitely stay again.

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Helpful?
Thank Brandon A
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear BrandonA: Thanks very much for your posting! I have passed on your compliments to Michael who was thrilled and honored to have provided you with exceptional customer service. We appreciate your recommendation and look forward to your return visit.

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Concierge
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Rd, Atlanta, GA 30337-5706
Location: United States > Georgia > Atlanta
Price Range: $118 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travelers.
16 questions
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Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The soundproofing in the hotel is great. I could see planes landing but could not hear them.”
strongforu, 3 weeks ago | Read review
“Club may be closed even if you book club level room”
mattmoon9, Apr 15, 2017 | Read review
“Just go somewhere else...oh, and read customer reviews first. If I had just done that, I would have found reports going back to 2010”
adenikef2016, Apr 3, 2017 | Read review
“Avoid the east side if you like to sleep late”
davidlE9391DC, Mar 30, 2017 | Read review
“Ask for room with the newly installed TVs. Others might mot be working.”
F9454IBcindys, Mar 27, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$139* /night
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Prices are for 1 room, 2 adults
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