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Sheraton Atlanta Airport Hotel

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#57 of 172 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Airport Hotel
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1,186 Reviews from our TripAdvisor Community

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Showing 1,150: English reviews
Los Angeles, California
Reviewed September 28, 2015

Zachary is a lifesaver. I was supposed to be staying at another hotel and due to overbooking was unable to. Came here without a reservation and Zachary was able to book me a great room without hesitation. So friendly and helpful!!! A+++++++ Thank you again!!!

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Helpful?
Thank regan_hooper
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear regan-hooper: We thank you for your posting. Zachary also appreciates your excellent A+++++++ rating! He and our staff alway ensure that our guests are given the best Southern Hospitality we are known for and proud of. Zachary was also thrilled to have provided you with a great room at the Sheraton Atlanta Airport. We look forward to welcoming you...

Reviewed September 28, 2015 via mobile

A group of friends and I stayed here during our trip to Atlanta for TomorrowWorld. We were extremely blessed to be assisted by Mike Thompson up at the front desk. He was exceptionally helpful. Highly recommended this hotel for the great staff!

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Helpful?
Thank Quynh N
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Quynh N: Thanks for your posting and for staying with us. Michael appreciates your exceptional feedback. We also thank you for your recommendation of the Sheraton Atlanta Airport. We hope you and your friends enjoyed TomorrowWorld and look forward to your return visit.

Miami
Reviewed September 28, 2015

I always have a great experience staying at this hotel. I’ve been staying here for 10 years now and I will continue to do so. The rooms are always clean and the service is always excellent. Special thanks to Dedo who helps me with reservations whenever I need help. Thanks to all the staff and I look forward to seeing...

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Helpful?
1Thank Panoch1s
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Panoch1s: Thank you so much for your posting and wonderful feedback regarding your great overall stay at the Sheraton Atlanta Airport! Dedo is always ready to assist you whenever you need it and appreciates your compliments. We greatly value your ongoing patronage and look forward to your return visit.

Raleigh, North Carolina
Reviewed September 27, 2015

We had an awesome experience with Zach at the front desk. We missed our connection flight therefore having to stay over night. Zach understood our situation and was very helpful in accommodating us, making us feel at home.

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Helpful?
1Thank Aubrie S
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Aubrie S: We thank you for your posting! Zachary was honored and very appreciative to receive your compliments for ensuring that your overall stay was very nice and comfortable. We hope your flight to your destination was stress-free and hope you will think of us when your travels bring you back to Atlanta.

Las Vegas, Nevada
Reviewed September 27, 2015 via mobile

There is nothing bad to say about the staff, especially during the crazy Tomorrowworld festival weekend. They took care of us and put up with all of us crazy partiers all weekend but the maintenence on this property is being neglected. The shower pressure and temperature was awful, the decor was dated, the bathrooms are very small, the air conditioner...

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Helpful?
1Thank Hillary l
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Hillary: Thank you so much for your posting and your compliments regarding our staff who took care of your during this very busy weekend. However, we are truly sorry for all the defects you encountered in your guestroom. We are going to be renovating our entire hotel very soon, starting with our guestrooms, and these issues will soon be...

Reviewed September 26, 2015 via mobile

Mike T and the front desk representatives (LaShonda &Vicki) were the best. I was there doing a setup for a wedding and they provided outstanding customer service. They answered all my questions and notified the right staff to assist me.

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Helpful?
1Thank Keisha G
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Keisha G: Thanks so much for your posting and your compliments regarding the great customer service you received from Michael, LaSonja and Vicky! They were truly ecstactic to receive your nice words. We look forward to your return visit.

Las Vegas, Nevada, United States
Reviewed September 26, 2015 via mobile

I come from an SPG platinum family and we stay almost exclusively at spg hotels. This one is disappointing for a Sheraton. Should be more like a 4 points. On club level. Shower has bad pressure and doesn't get too hot. Also something is up with the thermostat, it's like reversed because it turns on the air when crank it...

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Helpful?
Thank Christopher P
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Christopher P: We thank you for your posting and your very valuable SPG patronage. We are truly sorry to hear that you had issues with the temperature in your guestroom. Our Engineering team is presently working on ensuring that all our the HVAC in all our guestrooms is in great working order. We are also renovating our entire hotel,...

San Antonio, Texas
Reviewed September 25, 2015

I had an awesome experience with Mariama at the front desk as well as Vicki they were both kind and professional. In fact it's because of most Not all of your staff that I return every month. This trip however my room was never cleaned until the front desk manager had someone come up and clean it my last night...

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Helpful?
Thank Janet M
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Janet M: We thank you for your posting and your kind words regarding Mariama, Vicky and our Front Desk Manager who were able to resolve your issue. I have forwarded your feedback to our Director of Housekeeping to ensure that his team ensures that all rooms are cleaned and ready to meet our guests expectations in a timely manner....

Dubai, United Arab Emirates
Reviewed September 25, 2015 via mobile

This was the cover use to cover my room service when they brought it up. After seeing the state of it, I refused to eat the food it was covering. Ordered a burger and fries and the tray did not even include some basic cutlery let a alone a napkin to wipe my hand. A disgrace.

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Helpful?
Thank damienB777
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear damienB777: We thank you for your posting and alerting us to a problem you experienced. Please accept our profuse apologies that we missed the basics and be assured that this is not the normal service and operating standard of our hotel. Our Banquet Manager, Annette McCheyne, informed us that she did apologize to you for this inexcusable issue and...

Philadelphia, Pennsylvania
Reviewed September 24, 2015 via mobile

Nora Nora Nora!!!! She was the person that greeted us at check in and she is absolutely wonderful. We came to ATL to see if it somewhere we would like to relocate to in the future and she gave us a wealth of information on the area and answered all of questions concerning the hotel etc. she made our stay...

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Helpful?
Thank QHE19
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear QHE19: We thank you for your posting! Nora was truly appreciative to receive your wonderful comments. It was indeed her pleasure to provide you with great service during your visit with us. We are renovating our entire hotel very soon and we will have a brand new product. Please come back and visit us again in the future.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Road, Atlanta, GA 30337
Location: United States > Georgia > Atlanta
Price Range: $127 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travelers.
11 questions
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See all questions (11)

Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The club floor was just remodeled.”
 of 5 bubbles webstergroves, 2 weeks ago | Read review
“The SPG levels are preferable.”
 of 5 bubbles ForrestB3, Dec 30, 2016 | Read review
“avoid saturday nights”
  • Dirty and sticky armrests
 of 5 bubbles indib0b, Dec 20, 2016 | Read review
“You may want to wait until it is renovated.”
 of 5 bubbles SavannahKaren, Dec 19, 2016 | Read review
“Go to another hotel”
 of 5 bubbles vicnks, Dec 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question