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Sheraton Atlanta Airport Hotel

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#55 of 177 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Airport Hotel
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1,158 Reviews from our TripAdvisor Community

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Showing 1,122: English reviews
Wichita, KS
Reviewed yesterday NEW

Wow this hotel is the worst one I have stayed in the last 5+ years, I am surprised it still has a sherton flag. We wore our shoes in the room as the carpet looked dirty and our shoes stuck to it. Everything needed a good dusting. Went to plug in a charger behind the night stand and decided against...

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Helpful?
Thank vicnks
Chichester, United Kingdom
Reviewed 4 days ago NEW

Typical airport hotel. Pretty tired looking and a bathroom that was so small that figuring out how to dry yourself without opening the bathroom door was a challenge. All the staff I dealt with however were very professional and helpful, so as this was a short one nights stay I can say the Sheraton Airport ticked all my boxes.

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Helpful?
Thank Andy H
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Andy H: We thank you for your posting and valuable feedback. Please note we are renovating our entire hotel in 2017. We also appreciate your very nice feedback regarding our wonderful staff who you came in contact with. We hope you will return and visit us again soon.

Atlanta, Georgia
Reviewed 5 days ago NEW

I had a wonderful experience at this property. Will return. Customer Service was amazing. The entire staff was wonderful. I will definitely be back and would recommend this hotel to everyone. Thanks Michael!

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Helpful?
Thank gmellis1690
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear gmellis1690: Thank you very much for your posting. We were very pleased to hear that your overall experience at the Sheraton Atlanta Airport was wonderful! We also appreciate your compliments regarding Michael who provided you with amazing customer service. We have already passed on your feedback to Michael and he was truly appreciative! We look forward to welcoming you...

Reviewed 1 week ago

Good choice to stay overnight while connecting in Atlanta. Location is convenient, shuttle service is perfect; rooms and beds are superb - clean, quite and comfortable. Reception desk staff is friendly and helpful. Hotel has restaurant which offers verity of food for breakfast or dinner. Recommended.

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Helpful?
Thank Nike S
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Nike S: Thank you very much for your posting and outstanding overall comments regarding your visit us. Please come back and stay with us again!

Brandon
Reviewed 1 week ago

My first great impression of this hotel was when I phoned them to inquire about room availability. The reservation operator couldn't have been nicer. My teen daughter and I were attending an event at the hotel and I missed the reservation deadline. When I explained that on this trip I would be traveling alone with my daughter and really needed...

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Helpful?
Thank Sheryl H
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Sheryl H: Thank you for your posting. We appreciate your wonderful comments regarding your overall visit with us, especially your compliments regarding Renita and all the Associates you came in contact with. We hope you can come and visit us again very soon; we do look forward to welcoming you back! Happy and Safe Holidays to you and yours!

No where, Midwest
Reviewed 3 weeks ago

So we got bumped on our flight, no big deal we were on vacation. The airline placed us at the Sheraton just minutes for the airport via a shuttle. We arrived and had a terrific room that we really would have loved to stay longer at. The staff was super friendly everywhere. The chef there is outstanding and they have...

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Helpful?
Thank Midwest
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Midwest: thank you for your posting. We were thrilled to hear that your short overall visit with us was outstanding and you thoroughly enjoyed our delicious pasta station. We also appreciated the wonderful compliments regarding your interaction with our Chef and staff who always go above and beyond to welcome all our guests. We hope your flight to your...

Reviewed 3 weeks ago via mobile

Check in was quick and friendly. Got up to the room and it was miserably hot since the AC was turned off, after 3 hours of it running on high it was still hot in the room so I gave up and went to bed. Pillows were worn out, bath towels were very old, thin and scratchy. Worst part is...

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Helpful?
Thank AllStarMP
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear AllStarMP: Thank you for your posting. We sincerely apologize for the numerous guestroom deficiencies you encountered which are totally unacceptable! Please contact Emmanuel Omigie, Director of Housekeeping, to discuss these issues in detail. Again, we are truly sorry and hope you can give us another opportunity to welcome you back in the future.

Minnesota
Reviewed 4 weeks ago

I stay at this hotel when ever I'm in Atlanta. The staff always gives a warm welcome. Rooms are very clean and comfortable. With in walking distance of Ruby Tuesday. Shuttles drivers are always very courteous no matter what time of the night or day.

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Helpful?
Thank meema59
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear meema59: Thank you for you wonderful posting. We appreciate your time to let us know that your overall visit at the Sheraton Atlanta Airport was wonderful! So glad to hear that our staff provided you with our usual warm hospitality! Please come back soon!

Pittsburgh, Pennsylvania
Reviewed 4 weeks ago

The room was up to Sheraton's usual standards. The check in staff were great. I found the internet unusable. Called the front desk and the person who responded did not seem to care and was not very helpful or supportive. To customers, it works or it doesn't.

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Helpful?
1Thank FamilyPittMan
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear FamilyPittMan: Thank you for your posting. We are very sorry to hear that you had issues with your internet; we are diligently working to correct this as soon as possible. We sincerely apologize for this inconvenience and hope we have another opportunity to welcome you back.

Reviewed 4 weeks ago via mobile

Great and clean place. Very helpful staff. Only complaint is that staff lost our tax exempt form somehow! However, staff was very patient and helpful in getting everything fixed. Would recommend hotel.

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Helpful?
Thank Andrew H
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Andre H: Thank you very much for your posting and positive feedback. So glad to read that our staff were able to correct your issue with the tax form. We also appreciate your recommendation of our hotel and hope to welcome you back very soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Rd, Atlanta, GA 30337-5706
Location: United States > Georgia > Atlanta
Price Range: $109 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travelers.
10 questions
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Eugene, Oregon
Eugene, Oregon
3 months ago
Wilmington, Delaware
9 months ago

See all questions (10)

Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go to another hotel”
 of 5 bubbles vicnks, yesterday | Read review
“There is a list of area restaurants and a hotel shuttle is available to take you and return you to the hotel when done.”
 of 5 bubbles SherylH679, 1 week ago | Read review
“SPG member”
 of 5 bubbles diannl2016, Oct 22, 2016 | Read review
“parking garage view, nothing exciting”
 of 5 bubbles shar0nl6, Oct 20, 2016 | Read review
“Simply ask for a quiet room.”
 of 5 bubbles Femmedefleur, Sep 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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