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All reviewsthe concierge loungephipps plazamarta stationself parkingwithin walking distancetwo blocksdirectly across the streetparking decklocation is greatfront desk staffbusiness tripupon checkbuckheadmallconferencevaletgarage
Until this week, I was an extremely loyal Marriott customer.
Contracted 20 rooms for 2 nights for this week at the Atlanta Buckhead Marriott. Signed a contract, committed to the rooms and even paid to secure them.
The hotel notified me by email that they...More
The hotel staff is great. They were always helpful from the moment we checked in until department. Everyone was friendly which made the trip nice. Be aware that on arrival if you are driving - the entrance/driveway is narrow and it is difficult to maneuver...More
Response from MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference CenterResponded 6 days ago
Frank, I want to thank you for taking the time to share your thoughts about your recent stay. While it is wonderful to hear that our exceptional service and comfortable accommodations pleased you, I am dismayed to hear that other aspects of your stay fell...More
When departing, I should've checked my receipt. I noticed I was charged for self-parking ($28) for two days, although I didn't drive there! I called to dispute and Guest Service Manager Jeffrey Whitten responded via email stating, he checked my key entry and showed I...More
Response from MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference CenterResponded 1 week ago
Mike, we strive to make sure our guests are satisfied with their stay, and I apologize that we haven’t had the opportunity to speak with you yet. Please feel free to reach out to us again so we can speak to you further about your...More
Great Marriott for travel and business. I was impressed with the customer service. I am a runner and loved the “runners guides” that they provide for different courses throughout Buckhead. The M Lounge is new and refurbished. It is overall convenient. I would recommend.
Thank Patrick L
Response from MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference CenterResponded 2 weeks ago
Thank you, Patrick, for your wonderful review and rating. We delight in providing a pleasurable stay for our guests, including the special little touches like the runners’ guides. We hope to welcome you back soon to the Atlanta Marriott Buckhead Hotel & Conference Center.
The check in and check out process were terrible. I had 3 rooms reserved and the problems getting names and rooms coordinated took 30 minutes at check in and 20 minutes at check out. Wrong credit cards charged for different rooms. What a mess.
Response from MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference CenterResponded 3 weeks ago
While we are glad that you enjoyed your comfortable rooms and our friendly staff throughout our facility, we are surprised to hear of your experience regarding your check-in and check-out. Our goal is to ensure these are done quickly and efficiently, and we apologize for...More
Atlanta Marriott Buckhead Hotel & Conference Center is located in the heart of Buckhead, the shopping, dining and entertainment district of Atlanta, Georgia, Our hotel in Atlanta is also within walking distance of ...MoreLenox Square Mall, Phipps Plaza and MARTA- Lenox Station. Atlanta Marriott Buckhead Hotel & Conference Center just completed a multimillion dollar renovation, offering upscale amenities. Enjoy fine dining in our signature restaurant, Shula's 347 Grill and the latest sporting events in Shula's 347 Lounge. The hotel has covered self parking and valet parking available. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from MariaMcLendon | Reviewed this property |
The concierge level is a HUGE disappointment. You get access to the "lounge" that serves stale bread and dry powdered eggs from 6:00am-8:59am. The staff actually told some guests in the concierge lounge that they would... More
The concierge level is a HUGE disappointment. You get access to the "lounge" that serves stale bread and dry powdered eggs from 6:00am-8:59am. The staff actually told some guests in the concierge lounge that they would probably prefer "fresh breakfast from the restaurant". Parking is not free. Wifi is complimentary if you are a Marriott rewards member. I would recommend staying at the Marriott Marquis in downtown Atlanta, they have much better service and customer care.