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Hilton Atlanta

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3,538 Reviews from our TripAdvisor Community

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Showing 3,334: English reviews
Charlotte, North Carolina
Reviewed 1 week ago

The beds are too small. Fullsized beds instead of queen. The check inn agent was not informative and spent the minimal amount of time with me and gave me no information about parking and rates, breakfast or other amenities. He didn't even give me the wi-fi pass word. I believe that he wasn't helpful because I don't look like him....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank terryhQ4692TD
hiltonatl, Front Office Manager at Hilton Atlanta, responded to this review

Thank you for sharing your valuable feedback. The experiences you described are not characteristic of the level of service our team strives to provide and we apologize that your stay was unsatisfactory. Your feedback has been shared with our team and we hope to have the opportunity to exceed your expectations in the future.

Reviewed 1 week ago

We stayed here a week and it was amazing. The staff was helpful to be a very busy hotel. If you can afford it get an executive level room. Absolutely beautiful views from our room. The "hors d'oeuvre hour" is a GREAT touch. We got to chat with business men/women, entertainers, and laymen travelers in the lounge. I love this...

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Helpful?
Thank P V
hiltonatl, Front Office Manager at Hilton Atlanta, responded to this review

Thank you for writing this review! We are so glad that you enjoyed your stay with us and that we are your first choice for a hotel in Atlanta. We are pleased to hear that you enjoyed the accommodations offered on the Executive Level and that our team was able to contribute to a pleasant stay. We hope to welcome...

Acworth, Georgia
Reviewed 1 week ago

This hotel has recently been upgraded and is beautiful. Rooms are clean and modern. Parking is really expensive, poorly marked, and scarcely available. Be prepared to wait a really long time for the elevators. Overall positive for a busy downtown hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joe B
hiltonatl, Front Office Manager at Hilton Atlanta, responded to this review

Dear Joe, Thank you for your review and for noticing our efforts to upgrade and refresh the property. Because our parking facilities are managed by a third-party company, we have limited control over parking, but we will share your comments with their team. We hope to see you again the next time your travels bring you to Atlanta.

northborough, United States
Reviewed 1 week ago

The hotel staff was not accommodating and the front desk was unfriendly. The hotel was crazy busy and never could get an elevator. I found it that when you took a walk outside the people were friendlier than the hotel staff. I did find the bell captains pleasant and the Starbucks at the hotel the staff there were great

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Dianne G
hiltonatl, Front Office Manager at Hilton Atlanta, responded to this review

Dear Dianne, Thank you for your review. We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to ensure each guest has a pleasant experience with us and your satisfaction is important to us. Thank you again for your...

Kyustendil, Bulgaria
Reviewed 1 week ago

I thought the customer service was ok...had better, but not rude. The hotel was under construction, so I did not have access to the room I booked. They gave me a discounted rate, but I was disappointed not to have the main reason of staying in the hotel to begin with. They gave me a newly renovated room, which was...

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Helpful?
Thank Dee Dee G
hiltonatl, Front Office Manager at Hilton Atlanta, responded to this review

Dear Dee Dee, We are pleased to hear that you found our location convenient to everything you needed to access in the area and that you enjoyed the view from your room. Please accept our apologies for your room being unavailable-- we do hope you found the amenities in the newly refreshed room up to your standards. We appreciate your...

Houston, Texas
Reviewed 1 week ago

Easy to get to from the airport. I took Uber to the airport, but took the train (MARTA) back. The Peachtree Center MARTA stop is close by. The hotel is connected via skyways to the Peachtree Center so getting to the train station is not a problem even if the weather is bad. There are also lots of restaurants and...

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Helpful?
Thank texaspete99
hiltonatl, Front Office Manager at Hilton Atlanta, responded to this review

Thank you for your review. We are pleased to hear your found our location convenient to the Peachtree Center MARTA station for easy access to the airport. Our pedestrian sky-bridge definitely proves to be convenient when the weather is less than desirable! Please accept our apologies for the issue you encountered with the temperature in your shower. We appreciate that...

Lutz, Florida
Reviewed 1 week ago via mobile

We got a great weekend rate and decided to explore Atlanta. The hotel was nice, big ,but expected. Help friendly, the room was nice and well taken care of by the cleaning staff. The shower had amazing pressure compared to other hotels this size. They did have some construction going on, but did not hurt visit. Good location, if you...

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Helpful?
Thank havingfuntraveling
hiltonatl, Front Office Manager at Hilton Atlanta, responded to this review

Thank you for your review. We are pleased to hear you found our accommodations up to your standards and that renovation construction did not affect your visit. We maintain a relationship with the local police department and will share the concerns you expressed regarding the area surrounding our hotel. We hope to see you again the next time your travels...

NJ
Reviewed 1 week ago

My son and I stayed here for one night over the weekend to catch the Hawks game and it was a perfectly pleasant experience. We arrived late (around Midnight) and got settled in quickly enough. The room was good sized, clean, and recently renovated from what I can tell. It's a big hotel but the elevators seemed to be efficient...

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Helpful?
Thank kmstraveller
hiltonatl, Front Office Manager at Hilton Atlanta, responded to this review

Thank you for your review and for your loyalty as a Hilton Honors member. We are pleased to hear you found our accommodations up to your standards and that you found our location convenient to everything you wanted to do while in the area. We apologize for your disappointment in the removal of our pool. In order to increase our...

Huntsville, Alabama
Reviewed 2 weeks ago

Nice hotel, was under construction while we were there, so the menu and dining options in the 'hotel lobby' were limited. but what was available was good. We were there during the Peach Bowl, and New years Eve, AND a Saints Game, so lots and lots of people. But over all the experience was good. unsure how the HIlton remodeled...

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Helpful?
Thank redlocs_99
hiltonatl, Front Office Manager at Hilton Atlanta, responded to this review

Thank you for your review. We're pleased to hear you enjoyed your visit overall. We are in the middle of a significant renovation to our entire property and appreciate your feedback. We hope to see you again the next time your travels bring you to Atlanta!

Atlanta, United States
Reviewed 2 weeks ago

The front desk personnel said about 10 words to use total. She was not friendly at all. I could have paid less money and received better service. $200 is a lot to pay for a room with poor customer service.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank letangeliam
hiltonatl, Front Office Manager at Hilton Atlanta, responded to this review

We’re sorry we didn’t provide the high quality of front desk services you deserve during your recent visit. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. Thank you for your feedback and we hope to have an opportunity soon to make your stay the best it can be.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Nikolai's Roof
Nikolai's Roof
Cuisines: Contemporary
Southern Elements
Southern Elements
Cuisines: American
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,249 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In summer, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more   less 

Additional Information about Hilton Atlanta

Address: 255 Courtland Street NE, Atlanta, GA 30303-1265
Location: United States > Georgia > Atlanta > Downtown
Price Range: $140 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1249
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hilton Hotels Direct and HotelsforEveryone so you can book your Hilton Atlanta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta
Hotel Style:
#27 Luxury Hotel in Atlanta
#76 Business Hotel in Atlanta
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Atlanta staff and other travelers.
29 questions
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Questions? Get answers from Hilton Atlanta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Executive level rooms are the best.”
 of 5 bubbles pv915, 1 week ago | Read review
“Might be nicer to have a room facing West to see the main tourist areas.”
 of 5 bubbles kmstraveller, 1 week ago | Read review
“A lot of traffic noise even on the 24th floor so get as high as possible.”
 of 5 bubbles pmonty13, 2 weeks ago | Read review
“During renovations ask for rooms in the West wing.”
 of 5 bubbles benniem2017, 4 weeks ago | Read review
“The Executive Level is only a few dollars more than a regular room. Well worth it.”
 of 5 bubbles joe85148, Feb 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question