This downtown hotel was in a great location. The front desk staff was wonderful, fun, upbeat, and welcoming! The valet was nice, but run by a contractor not by the hotel. Our room was modern, with cool artwork, and pretty spacious. Our only complaint is that there was no room service and the hotel restaurant offered a very limited menu and it was packed and roaring. It was so loud we had to shout to be heard and the waitstaff said there was no place to sit other than the bar. We had hoped for room service at a hotel at this price point. But they are getting the front desk staffing right - they were GREAT!
We have stayed here for years for an annual conference at Georgia Tech and this year was terrible. The biggest issue was that we parked 1 day, @ $45/per day because we got in late and moved the car to the G-Tech garage for $25/day. When we left there was a line at the check in/out kiosk so I checked out on the mobile app. When we got home and looked at the bill they charged us for 2 more nights. $90! We immediately called and was told that they would contact accounting, give them 7 – 10 days to adjust. Did Not Happen. Called again after 11 days and got the same line. No one ever contacted us. So we are out $90 and paid another $50 for the other parking. I am Lifetime Titanium, so good luck to others who have no status. VERY disappointing. Pros: • Location • Some staff members • Room layout/upgrade Cons: • We understand the new cleaning rules and are okay with it BUT when you don’t get the towels you requested, they NEVER emptied the garbage, as requested, and basically didn’t listen to the few requests we had, like wanting more toilet paper. • Complimentary breakfast one day because the restaurant was closed was terrible. • Restaurant breakfast, that reopened, which used to be really good, was not and we only went one time, even though I get it for free. We will be staying at the Georgia Tech hotel as we attend the conference in the future.…
From the time I arrived to check in it was a delight. Autumn went above and beyond to make sure I had a great room. She was nice, courteous and very welcoming. That's how every guest should be greeted. I had an issue with my room key, and she quickly sent someone up to help me and the gentleman who helped even offered to take my bags inside for me. I hope management does everything to keep Autumn happy, in this day it's hard to find great employees. She honored my Marriott gold elite member status by giving me a late checkout. The restaurant staff are also amazing as well, the location is convenient, and my room was clean and bed comfortable. I will definitely be back soon.
Staff, rooms, hotel were all very good. Only complaint is that the restaurant menu was Extremely limited for both breakfast and dinner. Food was good, but so few options on the menus was a big turn-off.
The airport shuttle never came (after midnight) and they never answered their phone (called over and over, no message). No real apology, no offer to make things right, not even free breakfast or parking. Parking is like $20 self pay or $25 valet, yeesh. Marriot never even responded to my complaints to them on social media.
Outstanding stay at this property. Very convenient location with plenty of places nearby, we really enjoyed our time at the rowdy tiger specially the staff. Zubir recommended an amazing wine and Allisha is a great server.
We arrived late after flight delays and the woman at the front desk was purely delightful. The blackout bond in the room allowed us to sleep in. The lighting and electrical outlets are excellent, including the mini shelves and USB ports for your phone. Breakfast the next morning was filled with great food and even better service from Cynthia and Daniel. We will be back. The only minor suggestion is larger bottom sheets on the bed. They barely cover the comfortable mattress.
The bed in one room was horrible. The beds in the other room were great and appeared to feel new. The bathrooms floors were not clean in either bathroom. The staff on days one and two were great. Third day… eh. Person at door stood there while I struggled with my belongs and waited until I had my hand on the door to offer help. Rooms seemed beat up. Mold in bathrooms. I would not recommend.
We booked a room for one night 3weeks in advance to show up and be told first that we booked it on price match but we actually booked it thru them. Then they said sooty we over book the room and we had no room.while asking for a explanation and having to speak over them! I was told they would not tolerate beeping disrespect!🤷♀️I believe we were being disrespected . So they booked us in a hotel behind them with a 200 dollar a night room and we paid 400 for the one we couldn’t have! Not to mention we were there for the Ga bulldogs game and the hotel we had to check in to was a Ga tech hotel! After getting home we called back to ask for the really reason we didn’t have a room and that person said the room and two others were flooded. Corporate will be receiving a call .
Excellent location, quick and courteous check-in, comfortable bed and room. On arrival, valet parking was a bit hectic, but we arrived at a peak time. Later in our stay valet parking ($45/day) worked efficiently. Early dinner at hotel restaurant was good (not amazing) and appropriately prompt. By default, housekeeping services room every 3 days. Additional service requests can be directed to the front desk. Overall, no problems. Perhaps a bit pricey, but we would stay there again.