I wanted a nice, safe hotel for our recent overnight trip to Atlanta so I chose the Renaissance. I wish I had chosen differently. Cons - There was no parking available. It was Valentine’s weekend and their seem to be some dance groups or something around town too so it was busy. After driving around twice and seeing no signage about parking, I called and was told that parking was sold out, and she had no idea of where to recommend to park. I could see being full but it was disappointing that a worker at the hotel couldn’t give any recommendations on where to park to someone from out of town. We also requested towels (there were only 3 for a party of 5) and foam pillows because of allergies. I did this on the app first then tried to follow up. The app said it was in progress the entire time of our stay and I received no answer when I called. Once again, the excuse is that they had been busy and many requests had been missed. We also had a loud party going on next door that lasted until 11:30. They couldn’t do much except request them to quiet down but it wasn’t what I expected from a hotel like this one. I was also a little concerned in this new COVID world about some safety measures. I’m not an overly paranoid person but the hotel really did seem to be overbooked for our COVID area. Every room on our floor seemed occupied. It made me wonder if the rooms are being cleaned and sanitized extensively given the amount of people there. We also had no plastic bag in our ice bucket which didn’t seem sanitary. Pros - It is a beautiful hotel with beautiful views. It’s in a good location with many things nearby. It did feel safe with room keys needed to access areas. I was overall disappointed because I had high expectations for a Marriott experience and this did not meet them. My mom worked for Marriott many years ago and we stayed at various hotels over the years. It seems the quality is not what it once was in some ways. …
I just spent 3 nights at the Renaissance. It's a great hotel, nicely designed and decorated, very clean. The lobby and the bar area were both very welcoming. The room was clean and comfortable. While there was no room service for just a 3 day stay, I was informed that should I need anything it would be brought up to the room. The room had plenty of conveniences you'd expect, such as toiletries, a hairdryer, USB charging outlets. A few little details were lacking, however - no laundry bag, the toilet paper (sure, maybe I'm spoilt but whenever I check into a hotel, the toilet paper is folded over to show the bathroom was recently cleaned...some places even seal it with a little sticker) was just kind of crookedly randomly torn, there were no slippers or a bathrobe (possibly due to covid?). Service was great, from the reception to the bar/restaurant staff, everyone was wonderful, helpful and friendly. Two things that lacked - no free wifi and no umbrellas available to the guests when it rains. Also, the food and drinks were pricier compared to options just outside of the hotel, but the convenience explains that. Overall though, it was a great stay and I would definitely come back.…
We read tons of reviews about Alex the bartender, and how great he is. But when we got here, we were told Alex was no longer here. However we had a great bartender in Lytia. She was great and made a mean dirty martini.
I just checked out today. This hotel is definitely not up to four-star standards. First of all, be aware that the staff does not enforce Marriott’s mask policy. Most people I came across were not wearing masks and on two occasions I had to let the elevator go as it was filled with maskless people. There was no limit on the number of people inside the elevators either. We were on a road trip and the previous Marriott property we stayed at in NOLA had a strict mask policy with sanitizers by the elevators on each floor. None of that here! A sanitizer was placed in the lobby and that’s it! As for the cleanliness of my room I can’t begin to express how grossed out I was. Please see photos attached. In times like these I cannot stress how crucial it is to perform a thorough cleaning of the rooms. I am extremely disappointed. …
Hotel lobby was beautiful. Everything has been removed from the rooms. Understandable during this time. However a cheap individual plastic cup for water to take my medication with in the morning, like I'm sure many others need, should be provided. The small fridge was barely cold. 1/4 roll of toilet paper on the holder, no refill. Thank goodness for the napkins. Management may want to think about guest needs a little more. The no extra toilet paper in the room was the most discouraging. The shortage was over and at $200 plus a night who cares if I take it with me. I paid good money for it.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing