Excellent location to the Atlanta Mart Morning coffee available free for charge in lobby Cafe for fast take out breakfast Courteous staff! Front desk gentleman Walter service is an outstanding staff! Rooms are large & neat & clean Nespresso coffee machines in room as well I would definitely stay at the W again!
Well. I wanted to take my son away for a birthday night so I figured the W hotel would be a nice stop. The room was great and the check in process was wonderful. Full disclosure - I am a Gold-Elite Marriott rewards member so I used some points. They made an amazing...Old Fashion at the bar. Room service was decent too. Nice view! The negatives - the valet. I checked my car in (returning) and I had left the engine on. Not long - less the 30 seconds. I said was returning and he says "you HAVE to turn off the engine next time". No sign or anything - but here is someone getting in my face telling me a guess what I HAVE to do. Any other friendlier approach is recommended. Did he miss a training class. I would have been happy to turn off the engine...don't tell me what I HAVE to do. It bad manners. Also - this is minor - I was offered late check out due to status and the front desk gave me a bit of a run-around. I got it but I had to dance a little (a bit unnecessary but was done with courtesy). I might stay here again - but not running here...you know what I mean :).…
The staff was fantastic! They were very accommodating and personable. I felt safe on the property inside and outside. The meals we were served for our meetings (breakfast and lunch) were very satisfying. I’m disappointed about the 200 minimum characters to leave a review on this site, 🤷♂️
Large multi-storey hotel in central Atlanta. Arrived after long flight and difficult drive at rush hour from airport. The signage for the hotel is very poor and difficult to see so we sailed passed more than once before we found the obscure entrance. The hotel is quite dated and generally in need of a good refurbishment. The lobby is well staffed and the staff were very helpful. Our room was large and well appointed, but (? Due to covid ) there was very little in the way of shower gel etc.. The bed was very comfortable and the hotel generally very quiet. Only one of the three bars is open for business and even for a hotel in the USA prices are quite steep. Food is basic but reasonable.The pool isn’t really a pool more of plunge pool since it’s only 1 m deep. No pool refreshments. Great gym ! Finally the hotel is quite expensive for what you get.…
Great staff; it's a short walk to the Georgia Aquarium, Civil Rights Museum, and Centennial Park. The pool is a good size with great view. Corner suites are amazing; the bath products are reminiscent of the yummy Borghese scents and textures.
We arrived after a long flight from Europe and were greeted like old friends. I have been in many US cities but Atlanta really does embrace everything you expect of Southern hospitality. I needed to give a special word of thanks to Walter - this guy went over and above in getting us checked in and sorting out our breakfast etc due to an error on the booking. Everyone in the hotel is friendly and you can't walk past reception without at least 2 or 3 people greeting you. The hotel is superbly located for centennial park, the aquarium and Coca-Cola World - all within a 10 minute walk. The only downside is the remnants of Covid meaning curtailed service.
It was my first time staying here & will unfortunately be my last. I stayed with my partner for a week for her birthday. Pros: -Friendly staff. -Nice views of the city. -LGBTQ+ Friendly. Cons: -Food is so overpriced. We didn’t have any meals at the hotel. Many guests use DoorDash & meet their Dashers in the front car park. I am certainly not paying $18 for Avocado Toast. -No Free Wifi. You have to pay $14.99 for ONE DAY of Wifi for Streaming. -$45 per night for overnight parking with valet. Had to wait 15min for the car. -There is no fridge in the rooms. You get that at the Holiday Inn, not sure why you wouldn’t get that here. -The Spa has one woman masseuse & the rest are men. We didn’t know that until we got to the room where we were about to have a massage. We decided not to go ahead with the massage & we were charged anyway because of their 24 Hour Cancellation Policy. They will not ask you if you are comfortable with having men massage you prior to your booking & they let us know that they never do. -None of the rooms have soundproofing so expect to hear ambulances, noise & any “activity” from neighbouring guests. I would ask for a corner room. I was on the 8th floor & can hear every vehicle on the roads. Also heard a couple arguing above us & it was coming right through the air vents in the bathroom. We heard the conversation so clearly that, it’s safe to say, they probably left single. -I booked my room through AMEX Travel & as a AMEX Platinum Cardholder, & my partner too, I will definitely be contacting AMEX to not recommend their customers to this hotel. -We couldn’t use the pool. Our hotel card wouldn’t work up there. Wanna bet you probably have to pay for that too? I didn’t even want to ask. -I’ve had better experiences at Holiday Inn for half the price which is shocking saying it out loud. You’re literally paying for somewhere to sleep. That’s it. I will also say that, as someone who is not from the US, I wouldn’t recommend walking around downtown or midtown by yourself. There’s clearly a local epidemic involving drugs. I saw a lot of homeless people but many of them were on something or talking to themselves. We even witnessed someone shooting themselves up in broad daylight while we were passing through downtown in an Uber. It was sad & shocking to see. Me and my partner barely walked around regardless of the time of day. Get a Lyft/Uber everywhere.…
The staff was great. There were several small issues with the room. The fridge broke, the ice machine was not working on my floor, and the phone was also not working in my room, but none of it was a problem because the staff got me what I needed asap. Jon at the front desk, and William in maintenance, fixed/resolved all the issues immediately and were extremely polite. Also, the hotel was clean and stylish, and had everything i needed, and the location was excellent.
I stayed there for 2 nights. The rooms were dirty and some of the things my room weren’t functioning at all, such as the blinds, so the morning light would blast in my eyes and wake me up early. Requested a late checkout over the phone and the security person answered and told me no, rudely, so I had to go downstairs to the front desk to explain that I was a Marriott Bonvoy member and that my flight got delayed, so the lady at the desk was nice and apologized for the security person’s response. The only nice thing at that hotel was the front desk lady and the pool. Other than that everting was really subpar and kind of dirty. Would never stay there again.
We just arrived to the W for a nice night for our honeymoon. When we got up to our room. Our view was a literal concrete wall. We paid almost $500 for this room and the customer service was terrible, they were not willing to move us to a different room. We literally just had to cancel and they left us in a city we are not familiar with to try to find a different hotel. 0 out of 5 stars. I’m extremely disappointed and will be calling Marriott. This isn’t how you treat people especially ones on their honeymoon. Don’t waste your time or money here.