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Arrived for a two night stay with my colleague at 9pm. She checked in first. Neither of us had a very good experience. The receptionist was very unprofessional, gave no instruction on the hotel, stared at her computer screen and handed over the key. When...More
Thank Jetsetter7x
Response from WAtlantaDowntownGM, General Manager at W Atlanta DowntownResponded 1 week ago
Thank you very much for your candid review of your recent stay at our hotel. I was very disappointed to read your review. Whilst an apology will not alter the outcome of your stay, I sincerely do extend it with all sincerity. I certainly do...More
One of the Best hotels in the city. The W Brand is a fantastic concept to relax, but at the same time with professional staff. Starwood is part of MARRIOTT. The biggest hotel chain in the World. The location of the W is perfect for...More
Thank PETERMEX
Response from WAtlantaDowntownGM, General Manager at W Atlanta DowntownResponded 4 weeks ago
Thank you for staying with us! We love to hear when our guest are happy and feel like they are at home. I will share you kind remarks with our team. We look forward to having you again.
Not a bad hotel But This hotel did not feel clean
And it definitely should not charge what it does
There was no mattress cover on the bed and that grossed me out from the beginning.
The all you can eat buffet is a joke...More
2 Thank ctlace
Response from WAtlantaDowntownGM, General Manager at W Atlanta DowntownResponded 3 weeks ago
Thank you for staying with us. I appreciate you taking the time to leave us a review. I will share your comments with our Style Department to look into why there was no cover. Also, thank you for leaving a positive remark about our driver....More
Upon arrival there is valet $20 - $40 the duration of your stay. Hotel is very charming, I loved it! It has a very upscale club type of feel as soon as you enter, and is very modern, sultry and romantic. Definitely not a hotel...More
Thank breannam2015
Response from WAtlantaDowntownGM, General Manager at W Atlanta DowntownResponded 4 weeks ago
Thank you for taking the tie to leave us a review! We are pleased to hear you enjoyed your stay that makes all of us here at W Atlanta Downtown smile. Hopefully, on your next visit back, you will have an opportunity to enjoy some...More
Machoe & Aniya both helped me out in giving me a complimentary upgrade for my birthday! When I walked in to request this upgrade, everyone said hello to me which was really welcoming! These ladies were both super friendly and I’m so grateful that they...More
Thank McKenna K
Response from WAtlantaDowntownGM, General Manager at W Atlanta DowntownResponded 4 weeks ago
Happy Birthday! We hope you enjoyed your stay with us. It is our absolute pleasure to ensure you have a great time celebrating such a joyous occasion. Thank you for trusting us on your big day. I will share you kind remarks with our staff....More
Response from 102Angela | Reviewed this property |
The pool is most definitely not inside. It's on the 16th floor, and very windy due to the height. It's an amazing view but you are outside. The pool is really for adults (as is the hotel brand itself). The reason I say... More
The pool is most definitely not inside. It's on the 16th floor, and very windy due to the height. It's an amazing view but you are outside. The pool is really for adults (as is the hotel brand itself). The reason I say this is because it's 4 feet deep all the way around the pool. Absolutely NO Diving! There is a bar close by and they host a lot of parties up their in the summer.
