I stayed at the W hotel . The staff was nice and professional but for the amount of money spent, the fixtures needed to be a little more maintained. In the room, paint was chipped , the vent was dusty, and it took a while for the hot water in the shower to warm up . The hotel still charged gratuity and service fee for in room dinning but it was not an option , since the dinning room was closed due to COVID . If it was closed and this was the guests only option service fee should have been left off. The Spa was great and the staff there were great . Since travel is so limited now, hotels should be making to their venues are top notch. Again kudos to the staff on their service . I was not able to speak with the staff upon checkout since no one was at the desk.
The room was spacious and clean. The staff was helpful and friendly. The location is convenient and you walk or take a quick Uber ride to any of the many restaurants, in the area. I would definitely stay here again.
I worked in a hotel industry for almost a decade and I know what good customer service is. Some of the staff at this hotel is just horrible and shouldn’t work in this industry if they find it hard to be nice and helpful. I am an elite Bonvoy Marriott member and I was overcharged for this room through their app. One thing that was surprising to me is that they don’t have a 10$ coffee maker in their room. If you want coffee or tea you have to walk few miles to the nearest coffee shop. The blinds and curtains in their room don’t function properly so I would get woken up by the sun rays every morning around 6am. The room looked old and some of the things in it didn’t function as it should have. The thing that irritated me the most was when I had called the front desk to ask for a late check out, a security guy answered the phone and I asked him if I could get a late check out because of my flight delay, he immediately and without even letting me finish the sentence lied and said they were booked and they couldn’t do it. I had consequently gone downstairs to speak with an actual front desk person and the lady that worked this morning said that they could definitely give me a late checkout and apologized about the lies their security guy gave me. I work as a liaison for pharmaceutical companies and I’ve brought a lot of business to this brand of hotels. After this experience I’m going to take my business to other Marriott or even Hilton brands because I am also a Hilton honors member. Horrible service at this hotel. Will never stay at the W again. …
My husband and I stayed here for a quick weekend getaway. As usually, the W Hotel’s lobby gives me a sense of modern plus chic design. This was definitely an A+ in my book. In addition, I was quite impressed with the pool area and rooms. They were both clean with an relaxing atmosphere. However, although the W Hotel walls are very thin to where my husband and I overheard another couple arguing all night... I would definitely return because of their great customer service, location, and overall hotel style.
This was a nice hotel with nice views. The trip was enjoyable and the service from the staff was ok but could've been better. I rated my stay as a 3 stars because on our final night in the wee hours of the morning there was a couple arguing in what we assumed was the hallway on the 15th floor and we thought we heard a gun shot. I had to call the front desk from my mobile phone because every time I tried to call from the room phone no one would answer. Authorities supposedly came up about the incident and 20 minutes later the same couple was arguing again. I called the front desk clerk again and she was extremely rude saying there wasn't an argument and that I would have to call from the same room phone that no one would answer.