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W Atlanta - Downtown

Traveler (570)
360
Panoramas (26)
Room & Suite (316)

About

#76 of 177 hotels in Atlanta
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The W Atlanta–Downtown offers a chic, high-end experience and one of the most finest accommodations that will make your visit to Georgia, a memorable one. Ideally located in downtown Atlanta, our hotel offers an authentic urban experience and allows guests to immerse in the historic center city, specialty shopping, upscale living and relaxing in a luxurious style. Right from when you enter our modern hotel, bright and colorful lights with glass facades welcome you to our elegant entrance to the hotel’s lobby. Enjoy a good night’s sleep and relax in our guest rooms with stunning panoramic views of downtown Atlanta. Spacious suites for leisure travelers or ergonomic work stations for corporate travelers, we offer all the ingredients you need for a perfect stay. Host a banquet or a corporate function at our 8 modern event spaces & our event planning staff will help you bring your vision to life. Experience a whole new meaning of Southern hospitality at its best at The W Atlanta–Downtown.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Trendy
Modern
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Location

Full view
91Great for walkers
Grade: 91 out of 100
31Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
1,254Reviews
22Q+A
100Room tips
Traveler rating
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Popular mentions
The worst experience I’ve ever encountered! Starting at check-in with the extremely rude “Front Desk Manager”. Food order was wrong, broken toilet, bloody shower curtain, no housekeeping service, glass in the pool, broken kitchen grill and poor customer service. Staff kept hanging up in our face, and calling the room back to confront us about speaking with a manager regarding our complaints. Management was no better, threaten to put us out and over charged our cards in the amount of $700. When we went downstairs to speak with management (because the agent kept hanging up) both managers were unprofessional, as they raised their voice and over talked us.Extremely humiliating! There was another guest that approached us stating “ The front desk was so wrong for speaking to you all that way, all I heard was them over talking and yelling at you guys” Maybe we were supposed to be satisfied with using a porter potty, and showering with someone else’s blood? The standard of the hotel is the lowest of low! Please spare yourself the frustration and humiliation!
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Response from TeamMarriott, General Manager at W Atlanta - Downtown
Responded 4 days ago
Hello tylerbJ4229VH, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Christopher Cannon General Manager
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We picked it for the location to what we wanted to be near Downtown but that’s about all the positive comments I can say about it. Room was mediocre, lightbulbs out, scratches and dents on Ikea looking furniture and just very basic. It seemed like it may have been modern and great when it opened but ignored since. Housekeeping woke us up at 8:30am like clockwork each morning - even going as far as calling out through the latched door that it was check out day... at 8:30am!!!! Check out was simple, handed the room key over and told I’d receive an email receipt. Received nothing but was charged for room service which I didn’t have! I mean bar charges, restaurant charges etc I accept could accidentally be put on the wrong room, but room service? Surely they delivered it to the right room! Still waiting for a refund for the room service. Have little expectations of them actually following up so have lodged a chargeback instead. Worst hotel in Atlanta? I probably wouldn’t go that far as to claim that but how they get away claiming they are a premium hotel I have no idea. Just abysmal from beginning to end - my suggestion is to save yourself the annoyance and just stay somewhere else.
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Response from TeamMarriott, General Manager at W Atlanta - Downtown
Responded 1 week ago
Dear BenB635, Thank you for staying with us and taking time to share your thoughts regarding your stay. We apologize for the issues you encountered with our Style Department and your billing. It is never our intent to inconvenience or frustrate our guests and we sincerely apologize. Our aim is to provide exceptional service enhanced by revitalizing, vibrant accommodations. While our facility is well maintained, we agree that some refreshing is needed, thus we are finalizing details for an upcoming face lift. Lastly, the matter of your credit card charges is still concerning to us; hence the issue has been noted. It is unfortunate that your stay fell below your expectations but know that we are working hard to provide the quality service the Marriott brand is known for. Thank you for staying with us and the best of luck in your future travels. Christopher Cannon General Manager
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As an elite spg member for many years, i feel the service of starwood properties has gone south since the merge with marriott. I had an incident with my room at night, called down the front desk several times, told that they couldn’t hear me because the music from the lobby was blasting through the roof. Demanded to speak to a manager and got “mr mccoy” on the phone, i felt that he was passive aggressive and didnt handle the situation professionally. In my opinion, the entire staff need to go through another hospitality training and learn to treat their guest right, especially the elite tier guests whom spends numerous nights to make marriott an top tier program. TA readers, believe the one star ratings here, they are all true.
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Response from TeamMarriott, General Manager at W Atlanta - Downtown
Responded 1 week ago
Dear 878tonyl, Thank you for taking the time to post a review. Your brand loyalty is important to us as your keen eye for superb service provided by a well-trained staff helps us to immediately identify where we may fall short. We apologize for not meeting your expectations on this visit but assure you that your feedback is being used to take immediate action. It is distressing to know that you feel we were unresponsive to your needs as we are committed to resolving any guest issues completely with diligence and efficiency. Regretfully we fell short of that goal with you and we apologize. Your comments are important to use as they show us what is needed to improve the guest experience thus your concerns have been shared with our staff to ensure there are no recurrences of incidents such as you described. We are disappointed that there were missed opportunities during your stay, but we remain committed to providing you with the excellence that Marriott is known for. Thank you for staying with us and if your travels should bring you back to our area, we would welcome the opportunity to make your stay brilliant. Christopher Cannon General Manager
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Booked in last week and was bumped to W mid town at the last minute (which was not so convenient as had dinner that night and meetings the next morning downtown) ... room comp'd for the night billed, but now trying to resolve a bill for a charge I did not make. Both W's had nice rooms, though the W downtown common areas were not great.
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Response from TeamMarriott, General Manager at W Atlanta - Downtown
Responded 4 weeks ago
Hello napa_reviewer, Thank you for bringing this to our attention. We take matters such as this seriously and would like to discuss your experience with you in more detail. Please reach out to our Talent at Angela.Mccoy@whotels.com at your convenience. We look forward to speaking with you soon. Christopher Cannon General Manager
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Booked a hotel stay because I had some credit with Hotels.com and figured an in town vacation would be nice this weekend. Worst stay I have had in a hotel in a long time. $200 a night & $40 overnight parking. I don't expect to be treated like a King but I do expect to be respected. Took the kids to the pool. Ordered 2 drinks (capt & diet) was billed a price of $26 and some change. A little expensive but hey you only live once right? Decided to order 2 more of the same drink and the second time around I was bill $31 and some change. I asked why and the bartender shrugged. I decided to ask the front desk why there was a discrepancy. I know its only a few dollars but I needed an explanation. So the Food and Beverage Manager Stephanie Calkins contacts me and informs me its because the second time around I ordered it "on the rocks". I informed her I do not even use that terminology. She disagreed and said sorry but it is what it is. I was not exactly happy I was indirectly called a liar so decided to checkout. Jessica at the front desk was very polite and helpful and empathetic to the situation. She even told me that she was going to waive the valet charges and the room charges but since I booked through a 3rd party I would need to contact them. So... I contact hotels.com and they put me on hold while they call the hotel and verify with the manager Aiechia House. Who informs Hotels.com that she will not be waiving the room charges and sticking with their cancelled reservation policy. So I was indirectly called a liar then given information that led to me feeling like an idiot asking for a handout based on information given by the very polite and sweet front desk agent. All in all I did not appreciate the level of customer service at this location. I would not recommend staying there. There are many nicer hotels with much more professional staff in the Atlanta area.
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Response from TeamMarriott, Manager at W Atlanta - Downtown
Responded 4 weeks ago
Dear yousurearelucky, We sincerely apologize for the issues you experienced while staying with us. Our goal is to provide a rejuvenating and relaxing experience for every guest, and we are disappointed that this was not your experience. Thank you for bringing this to our attention. As a result, please allow us some time to look into this matter further. Christopher Cannon General Manager
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PRICE RANGE
$186 - $620 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w atlanta downtown hotel atlantaw hotels atlantaw hotel atlanta
LOCATION
United StatesGeorgiaAtlanta
NUMBER OF ROOMS
365
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