W Atlanta - Downtown
45 Ivan Allen Jr. Blvd, Atlanta, GA 30308
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About
#70 of 199 hotels in Atlanta
Location
4.4
Cleanliness
4.4
Service
4.2
Value
3.9
GreenLeaders Bronze level
W Atlanta - Downtown offers a chic, high-end experience and one of the finest accommodations that will make your visit to Georgia memorable. Ideally located in downtown Atlanta, our hotel provides an authentic urban experience and allows guests to immerse in the historic center city, specialty shopping, upscale living, and relaxing in a luxurious style. When you enter our modern hotel, bright and colorful lights with glass facades welcome you to our elegant entrance to the hotel’s lobby. Enjoy a good night’s sleep and relax in our guest rooms with stunning panoramic views of downtown Atlanta. Spacious suites for leisure travelers or ergonomic workstations for corporate travelers, we offer all the ingredients you need for a perfect stay. Host a banquet or a corporate function at our eight modern event spaces & our event planning staff will help you bring your vision to life. Experience a new meaning of Southern hospitality at its best at W Atlanta - Downtown.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Wifi
Paid wifi
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English
Location
82Good for walkers
Grade: 82 out of 100
23Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
45 Ivan Allen Jr. Blvd, Atlanta, GA 30308
Getting there
Rental CarsSee rental cars from $55/day
Nearby restaurants
Polaris Restaurant
317 reviews6 minAmerican
Corner Bakery Cafe
261 reviews5 minAmerican
Mellow Mushroom Downtown Atlanta
275 reviews1 minItalian
Max Lager's Wood-Fired Grill & Brewery
1,312 reviews4 minAmerican
See all nearby restaurantsNearby attractions
World of Coca-Cola
14,495 reviews6 minSpeciality Museums
National Center for Civil and Human Rights
2,165 reviews5 minArt Museums
Children's Museum of Atlanta
347 reviews5 minChildren's Museums
The Basilica of the Sacred Heart of Jesus
25 reviews3 minReligious Sites
See all nearby attractions1328Reviews26Q+A100Room tips
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I'm a government employee. I booked a room for friday night. After my flight had a 2 hours delay, I finally arrived at the hotel around midnight. Nobody was at the front desk. I called the guy, he was in the back office. When he arrives at the front desk, he's very polite, I think everything is going to be ok but someone calls, he answers right away and stays on the phone instead of putting the customer on hold to serve the person that was already in front of him. After a few minutes, he hangs up, asks for my IDs etc. Phone rings again... he answers! Finishes the call, now he asks for my government ID. I can't find it, but I have a business card. Nope, doesn't fly with him. Now he is over polite, like really annoyingly polite and obnoxious. I'm a platinum member, I've never been asked for my government ID. I try to reason with the guy, to check on the government website to see that my name is actually on it or to call customer service. "I'm so sorry sir, but this is our policy and there is nothing i can do". So I ask what my options are : "Well, sir, I'm very sorry but you'll have to pay the full price which is 400$ a night". If I didn't book the night, I'd be charged the night I didn't take. I asked to speak to a manager, he said he was the manager. This guy has no place in a front desk, he shouldn't talk to customers. This is ridiculous. So at past midnight I had to find another hotel, and obviously the guy wouldn't help me with that. And because it was past midnight, we had no way to find if there was room in a nearby hotel, because the Marriott website doesn't let you book for the day before... So I had to walk to every hotel around. We found one around 1:30am! This is outrageous! To this day, I wasn't charged for the room I didn't get, we will see if they do it or not. But if you plan on going to this hotel, pick another one, you won't have any service!…
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Date of stay: May 2023Trip type: Traveled on business
Service
Room Tip: Avoid this hotel if possible
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at W Atlanta - Downtown
Responded 3 weeks ago
Hello Sherpa38149651905, Thank you for your loyalty to our brand and for your review. We are sorry for the negative experience you had at the time of check-in and for the frustration it caused after a long travel. We focus on giving each guest the absolute best service possible; therefore, we have shared your concerns with our Talent, and we will make sure this is not repeated. We would like to discuss this with you personally, but as we are unable to find reservations with the given name in the review, we request you to reach out directly to our hotel, so that we can assist you further. Best Regards, Alexey Muravskiy Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well, as a Marriott Lifetime Titanium Elite member, I've stayed in a LOT of Marriotts of different levels over the years. This is easily the worst, and with a massive price tag attached (it was a high-volume weekend) I would expect SO much more. I've had better service, rooms, and amenities at a Hampton Inn in rural America. We called the W to ask if we could check in a little early and we were told "Sure, no problem" so we arrived an hour and a half early. We were told our room wasn't ready, and we'd be placed in a queue. Due to our status, we were supposed to be given priority. Nevertheless, it was an extremely busy weekend, so we understood and settled in to wait. About an hour into the wait, my 11 yo daughter - who has a diagnosed anxiety disorder (SAD) which is protected under ADA. When I explained the situation and asked if there was ANY way a room could be ready, the front desk staff were incredibly rude and didn't even look me in the eye. No care whatsoever for her situation. Waited until 4 pm which was the check-in time, and the room was STILL not ready. I saw people come in after me and get rooms before us. I'm a pretty laid-back person and understand hotel staff are under a lot of stress and have to deal with rude people, so I was really polite in all of my interactions with staff. I wish I could say the same for them. That said, the staff in the coffee shop AND the restaurant were lovely. When we finally got to our room, the refrigerator didn't work (would've been a problem if my husband needed to keep his insulin cold as he typically does). The carpet was threadbare in places (not a big deal). The room looked like it hadn't been redecorated in quite some time, but wasn't terrible and was pretty clean. We placed the Do Not Disturb sign out and went about our business. The next morning, we were woken 2.5 hours before checkout by Housekeeping banging on the door asking if we were checking out. Nope, not until 11, but thanks for waking us up. The Do Not Disturb was still in place (I checked). Not thrilled since it was a late night the night before. Breakfast in the restaurant was good, but it was supposed to be included and I was charged for it. Parking was $55 a night, in addition to the $500 per night price tag. Internet is not free unless you're a Bonvoy member. Essentially, my biggest issue was the front desk staff. I've asked for the manager to call to provide feedback and we haven't heard from them. Again, the front desk staff couldn't have cared less. And they were the same with every other person that came in - I was privy to it since I was hanging out in the lobby for such a long period of time. I have literally NEVER written a review like this before but given the multitude of issues. especially as they relate to my daughter's anxiety and the associated indifference and the poor communication by staff I felt it was necessary. I would have given this feedback directly to the manager, but they never called me back when I asked them to.…
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at W Atlanta - Downtown
Responded 4 weeks ago
Dear 936gemt, Thank you for your loyalty to our brand and for sharing your detailed review. We are genuinely sorry for the negative experience you had at the time of check-in and for not meeting your expectations with your room. We are continually striving to raise the bar for our services & accommodations and we will share your feedback with our Talent to ensure this is not repeated. We also apologize for the service concerns you outlined on the day of your check-out and the overall impression left on you about the hospitality you received. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Best Regards, Alexey Muravskiy Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for the Taylor Swift concert. Check-in was supposed to be at 4:00pm. When we arrived, several of our booked rooms were not ready. We were told they would call when available. It was 8:22pm when we received our calls. We were expecting a 30-40 minute delay...not a 4 hour and 22 minute delay!! Of course, we were already at the concert, so we didn't check in until almost midnight. Thank goodness someone in our group had a room, so 4 of us could go to his room to change and get ready for the concert. Apparently, there were numerous others who could not occupy their rooms because we couldn't even use the lobby restroom due to the number of people in there changing and getting ready for the concert. I will add that the staff was very friendly, but could not really assist us because they were not even able to give us an approximate time our rooms would be ready. I have been a loyal Marriott customer for years and this was certainly not up to their standards. I'm not sure if staff didn't show up for work or if they just couldn't handle the volume, but this is unacceptable. Marriott, you can do better than this!! …
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Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at W Atlanta - Downtown
Responded 5 weeks ago
Hello riggsbee1776, Thank you for being loyal to our brand and taking the time to leave a review. We are very sorry for the stress caused to you while visiting for the concert. First impressions are essential; therefore, we regret that the start of your visit was not a positive one. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward and we appreciate your constructive feedback. With that being said, we are glad you were still able to enjoy the concert. We would welcome the opportunity to provide you with the exceptional stay you deserve any time you are back in the area. Best Regards, Alexey Muravskiy Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was excellent. I was greeted by the most friendliest staff, my room was spacious and well maintained, the mini bar was reasonably prices, and my bed was made up each day. The front desk was stellar as they made me feel so welcomed and even gave me a great check out experience. Thank you, The W ATL. I will be back!
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at W Atlanta - Downtown
Responded Apr 13, 2023
Hello rrdavisjr, Thank you for the fantastic review! We love knowing we could make you feel so welcome, and our exceptional Talent and fresh accommodations along with W beds, and Comfort Zone amenities helped to make your visit even more memorable. We are also glad to know that your interactions with our welcome desk associates have been so exceptional. We will certainly share your words of appreciation with them. Thank you once again for sharing that you will be returning in the future. It will be our pleasure to host you again at W Atlanta Downtown. Best Regards, Alexey Muravskiy Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the location is terrific for going to the Aquarium, Civil Right museum, Coca Cola, and the College Football Hall of Fame the W was the most disappointing hotel!! This is not a hotel that caters to families. This hotel is very outdated and the rooms are cheaply decorated. The drawer next to the beds were jammed and unusable . The clock/Alarm very difficult to use and needed staff to help. Weirdly laid out bathrooms with a glass wall to the bedroom which woke everybody up when anyone turned on the light at night. The beds however were very comfortable. We came with our grandsons and hoped to use the pool….not heated! The restaurant was only open at 8am on weekends so we had to walk ½ mile to eat breakfast! The next day we tried the hotel restaurant. No kids menu , breakfast for 2 kids and 2 adults $100! Our room only had beds made and towels replaced, not cleaned properly. When packing to leave we found a socks evidently from a previous guest! We expected nicer than a standard Marriott but felt like we stayed in a motel. Will never stay in a W again. Avoid this hotel! We are Marriott Rewards Bonvoy members and were so disappointed!…
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, General Manager at W Atlanta - Downtown
Responded Mar 16, 2023
Hello Kansas4, Thank you for being a valued Marriott Bonvoy member and for taking the time to leave a review. We deeply apologize for not meeting your expectations with our accommodations and for the difficulties endured. We have addressed these issues with the respective teams to take corrective measures. We have also taken note of the concerns you have raised with regard to our amenities as we are always looking for ways to improve. We understand your frustration and appreciate your patience. As we are known for our outstanding service and attention to detail, once again we genuinely regret your experience. That said, we are grateful for your comments about our location. We hope you and your family will give us another opportunity to regain your trust. Best Regards, Alexey Muravskiy Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hansani was an excellent manager. The team of “Tee and Nichole were rear. Views were great from the room and mattress wants to make me want to comeback. Valet was nice. The DJ at night was great. Location is right in midtown
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Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Arrive early as it is a downtown destination. Ask for Hasani! (Great manager)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It was my first time staying at W and I was looking forward to a luxurious weekend. Instead we got an average hotel that was underwhelming considering the price. Yes the location was convenient, there was a nice bar in the hotel and a restaurant but these things didn’t make up for the small room that lacked some privacy (see-through shower doors opening to the living area) and basic amenities. There was no wow factor for me and everything seemed a bit shabby and basic. We ordered room service and the meal was incorrect and so bad we sent it back. It was truly disappointing. Over all if I had to stay in downtown Atlanta again I would choose someplace else. The only bright spot was the staff who were pleasant and attentive during the stay. But at almost $500/night which didn’t include extra for valet parking, that’s not enough to make me book again.…
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Easy to get to the Highway. Traffic is always an issue and valet parking was $55/night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at W Atlanta - Downtown
Responded Feb 7, 2023
Hello Zeta0289, We would first like to thank you for your honest evaluation and for mentioning how much you enjoyed our energetic location and spirited Talent. However, we regret that we did not meet all of your expectations, and we are sorry for the issues you experienced with our room service. We have an obsessive commitment to amplified service and energetic accommodations, and we will use your feedback to improve. We also appreciate your feedback regarding the things you would change. We would love a redo and wish you all the best with your travels! Best Regards, Alexey Muravskiy Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for a bachelor party trip. Great location with nice bar & restaurant on site. Walking distance to several attractions. The suite and corner rooms are amazing. Staff was very friend and helpful, they even offer an upgrade due to my titanium status.
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at W Atlanta - Downtown
Responded Dec 19, 2022
Hello Jasonlangley1977, Thank you for the great review. It is a pleasure to read that your bachelor party visit was successful and that you enjoyed everything about your stay. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon. Best Regards, Alexey Muravskiy Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of my first stays at a W hotel, and first stay at the W - Atlanta and I will be sure to return while in the area. The W feels like an upscale boutique type hotel with welcoming vibes. Recognized as a plat elite at check in and had a nicely sized 'wonderful room - suite'. Well appointed rooms with stylish decor and floor to ceiling windows with my room overlooking downtown ATL. Very nice bathroom, fixtures and shower with rainfall shower head. Separate room with the toilet in the bathroom as well. I thoroughly enjoyed the room and space. The W bar was right in the lobby and featured some specialty cocktails and decor as well. The gym was located on the upper floor of the hotel and was large, clean and plenty of free weights and machines for use as well as cardio equipment. Breakfast was located in the restaurant on-site or at the grab and go breakfast spot. Service was somewhat slow but the food was good. A $20 voucher was included for plat elite guests and that barely covered a drink and a entree item. Location could be better as other than a brewery and a pizza spot there is not a lot within the direct area but a short walk to Peachtree and a more busy downtown is within reach when the weather is nice. Overall a pleasant stay and would return while traveling in the area .…
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Date of stay: October 2022Trip type: Traveled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at W Atlanta - Downtown
Responded Nov 15, 2022
Hello 704mattv, We love knowing we could make you feel at home with our Southern charm and modern living. Our signature W bed, lovely amenities, and fabulous entertainment are all designed to make your wishes come true. We are always eager to go the distance for our guests, and we appreciate you mentioning our efforts. However, we do regret that our location did not meet your expectations. Thank you for choosing W Atlanta Downtown, and we look forward to your next visit! Best Regards, Alexey Muravskiy Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What this hotel gets right: the public areas are pretty, the food and drinks are good, and it is clean. What it doesn't: the service is very rough for a luxury hotel. The line for check in snakes into the bar, with no one organizing it. The clerks simply say "next" and whoever notices, is "next." My check-in clerk didn't welcome me, she simply said "license and credit card." Calls to "Whatever / Whenever" ring forever. Messages on the Marriott app. are answered very slowly. Housekeeping staff who need to talk to another housekeeping staffer simply yell. As they enter and exit rooms, they just let the doors slam shut creating a terrible noice all afternoon. My room was fine. But it. was the little things: robe hung on a broken hanger, closet lighting that flickered on, then stayed off for the rest of the stay. If you're looking for a place to rest, this is it. If you're looking for a "W" luxury experience, it is not.…
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Date of stay: November 2022Trip type: Traveled on business
Value
Location
Service
Room Tip: Ask for a room that is away from the highway.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at W Atlanta - Downtown
Responded Nov 14, 2022
Hello DavidDC, Thank you for posting a review of your recent stay. Please accept our apology for the check-in issues that influenced your experience at our hotel. First impressions are essential; therefore, we regret that the start of your visit was not a positive one. Please be assured we will address this issue and take the appropriate action to prevent it from recurring. We are also sorry if our Style team adversely impacted your experience. Thank you for sharing your observations so we may improve going forward. In addition, we have noted your concerns regarding the issues you had with your room. We appreciate your patience and love that you mentioned how much you enjoyed our delicious food and drinks. We hope you will consider staying with us again. Thank you once more for being our guest; travel well! Best Regards, Alexey Muravskiy Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$252 - $355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w atlanta downtown hotel atlanta, w hotels atlanta, w hotel atlanta
LOCATION
United StatesGeorgiaAtlanta
NUMBER OF ROOMS
237
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Claim Your ListingW ATLANTA - DOWNTOWN - Updated 2023 Prices & Hotel Reviews (GA)
Frequently Asked Questions about W Atlanta - Downtown
Which popular attractions are close to W Atlanta - Downtown?
Nearby attractions include World of Coca-Cola (0.3 miles), National Center for Civil and Human Rights (0.2 miles), and Children's Museum of Atlanta (0.2 miles).
What are some of the property amenities at W Atlanta - Downtown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at W Atlanta - Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Atlanta - Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Atlanta - Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to W Atlanta - Downtown?
Conveniently located restaurants include Polaris Restaurant, Corner Bakery Cafe, and Mellow Mushroom Downtown Atlanta.
Are there opportunities to exercise at W Atlanta - Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is W Atlanta - Downtown located near the city center?
Yes, it is 0.5 miles away from the center of Atlanta.
Are pets allowed at W Atlanta - Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Atlanta - Downtown offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to W Atlanta - Downtown?
Many travelers enjoy visiting Martin Luther King Jr. National Historic Site (1.1 miles), Oakland Cemetery (1.5 miles), and Centennial Olympic Park (0.4 miles).