Hello, davidw50- I want to begin by expressing our gratitude for taking the time to share your thoughts with us. It feels like the perfect time of year to address your concerns from a perspective that touches on our shared humanity. In the spirit of full disclosure, I want to emphasize our respect for the discerning nature of our TripAdvisor readers, which holds even greater significance when considering your recent "review." First, let's dive into the specifics. I'd like to clarify that there is nothing clandestine or underhanded happening concerning our charges. The references to "undisclosed fees" you've mentioned are, in fact, disclosed. We take pride in being transparent about what our $35 resort fee encompasses. It includes a range of services that contribute to enhancing our guests' experience: Admission to Billings Farm & Museum (An $18 value. If you consider two people per room, that's a $36 value.) Morning Coffee, Tea, and Hot Cocoa Afternoon Tea & Cookies Access to our Athletic Club, featuring Fitness Equipment, an Indoor Pool, Sauna and Steam Rooms, and Tennis Courts. (Day pass for the public is $25. Consider double occupancy per room, and we are up to $50 per day.) Participation in Athletic Club Classes (range of costs, depending on class) Round Trip Ski Shuttle to Saskadena Six Woodstock Village Shuttle On-site Parking Access to Cruiser Bikes We are perpetually exploring avenues to enhance the value of our resort fee, ensuring it genuinely enriches our guests' experiences. I want to underscore that this fee is entirely transparent and serves a legitimate purpose; it is by no means a superfluous or unjust charge. Now, I'd like to address the interaction you had with our new Front Desk agent. It's important to note that the manager of our Front Desk team was engaged in one of two all-employee meetings, where (this is timely) we delved into the essence of our industry. We discussed how it requires individuals with a genuine passion for making a positive impact on people's lives. When you contacted us and engaged with our team member who was sincerely and wholeheartedly committed to assisting you, you weren't inquiring about making a reservation to stay with us. Instead, for reasons that may forever remain a mystery, you chose to communicate in a manner that suggests there might be more going on beneath the surface. With that in mind, I believe it's an opportune time to reflect on the profound significance of human connection, which lies at the core of hospitality. As professionals in the hospitality industry, our driving force is the multitude of opportunities we have to positively impact the lives of each guest who walks through the doors of the Woodstock Inn & Resort. Every traveler brings a unique persona and story. We might encounter a family that has journeyed four hours with three young children, seeking a moment of respite. In such instances, we harness all our resources to ensure that, even if just for a weekend, those children and their family can rediscover themselves, create cherished memories, and return home with a newfound sense of family unity, gratitude, and a reminder of the importance of taking time to "Come Closer to What Matters." Our aim is to nurture existing relationships and foster an environment where new ones can flourish. Penning a negative review can seem deceptively straightforward when it's merely the keystrokes between you and the entity you're critiquing. Yet, if we pause for a moment to acknowledge that there's a fellow human being at the other end, poised to receive your earnest sentiments, it invites contemplation. Could the repercussions extend far beyond what you initially imagined? Is this, in all honesty, the outcome you wish to achieve? I encourage you to take a moment to reflect on what truly matters in your life. If you wish to engage in a further conversation or would like to consider making a reservation to experience the transformative magic we cultivate at the Woodstock Inn & Resort, I would be genuinely thrilled to ensure your stay is nothing short of exceptional. Please feel free to reach out to me directly at firstname.lastname@example.org. Thank you.