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BEST WESTERN Manassas

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#10 of 19 Hotels in Manassas
Certificate of Excellence
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93 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Richmond, Virginia
1 review
5 of 5 stars Reviewed September 17, 2015

I really enjoyed my stay at Best Western Manassas. The beds were really comfortable, the rooms were clean, nice smell in room. The staff was really helpful and professional. I enjoy having a hot breakfast with many options to choose from. I would stay here again,and would refer this hotel to my family and friends. Nice comfortable room for a... More 

Helpful?
Thank Brenda M
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Thank you for completing the survey regarding your recent stay at our property. We glad to hear that you enjoyed your stay with us. Your business is very important to us and we value your feedback. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Daxa Patel General Manager More 

Seabrook, Texas
Level Contributor
211 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed September 3, 2015

Only stayed one night. Room was clean and comfortable. hotel is a bit dated with a nice lobby and friendly front desk. Did some laundry there and that was fine. Neighborhood looks a bit worn down. Breakfast was fine and plentiful good cup of coffee.. not a bad stay

Helpful?
Thank Deborah T
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Thank you so much for taking th time to review our hotel. Your business is very important to us and we value your feedback. We hope to see you again if you have an opportunity to return to Manassas Va. Thank you. More 

Salisbury, Maryland
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 19, 2015

After a night of working at the local fire works show, we got to the hotel at 4am. The front desk lady was humorous and made us feel welcome, even at that time. We laughed and joked, which was nice. She promised us a late check out with no disturbances, and she lived up to her words. I didn't wake... More 

Helpful?
Thank Scott E
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Thank you so much for taking the time to review our hotel. It will be pleasure to share your kind words with frontdesk. we looking forward to seeing you on your next trip in this area. Thank you again for taking the time to complete the survey. We appriciate your loyalty to our brand. General Manager. Daxa Patel More 

Saylorsburg, United States
1 review
4 of 5 stars Reviewed July 27, 2015

The exterior of the hotel was not as glamourous as it could have been but it was an older building. The lobby was very nice and the rooms were extremely clean and comfortable. The onsite gym was very lacking and tiny and there were no staff around to assist me with figuring out how to operate the steam room. The... More 

Review collected in partnership with Best Western

Helpful?
Thank Luke M
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Thank you for completing the survey regarding your stay at our property. your business is very important to us and we value your feedback Thank you again for taking the time to complete the survey. We aprreciate your loyalty to our brand. General Manager. More 

United States
2 reviews
4 of 5 stars Reviewed July 21, 2015

The hotel was located off the beaten path which made it a quiet place to stay. The room was clean and the beds were extremely comfortable. The breakfast was satisfying. The staff was friendly and helpful. If given the opportunity, would stay there again.

Review collected in partnership with Best Western

Helpful?
Thank Keenan W
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Thank you for completing the survey regarding your stay at our property. Your feedback is invaluable to our sucess. We hope to see you again, if you have an opportunity to return to Manassas. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Daxa Patel BEST WESTERN MANASSAS More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 80 helpful votes
1 of 5 stars Reviewed July 19, 2015

Poor property maintenance. Insects inside rooms, like spiders, roaches and other weird insects. Poor customer service. Inadequate staff training. The staff questioned the needs for toiletries. Employees should not eat guests' breakfast during guests breakfast hours. Poor quality of food items. Old bread, spoiled fruits, warm yogurts and milk. Overall, lack of food hygiene. Gradual and cumulative dissatisfaction with this... More 

Helpful?
67 Thank Suzette Z
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Best Westen Manassas has a certified Health Inspector perform an inpection of our hotel for bugs, roaches, spiders and any other insect. We have passed their inspection every time. Your stay was for fourteen nights and you never complained about any issues with bugs during your stay. My staff is certified to Best Western Standards and they act very professional.... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 10, 2015

The rooms smelled like mildew and even after I complained and had my room changed I was put it a room that only smelled SLIGHTLY better!! The rooms looked VERY outdated and dingy. I will never stay here again

Review collected in partnership with Best Western

Helpful?
6 Thank casanthial
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Thank you for sharing your trip with us. We appreciate all feedback we receive as it allows us to see where we are doing well and where improvements are needed. we apologize for the incovenieance with room smell and looking into this further and will make the necessary adjustments or repairs. We are sorry to see we did not meet... More 

Greenville, South Carolina
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 30, 2015

My wife and I stayed here for 6 nights and found the hotel to be very clean and quiet. The staff was very helpful and friendly. Our room was clean and comfortable with what we thought was above expectation maid service. The free breakfast was good with a nice variety and coffee excellent. When we checked out my wife accidentally... More 

Helpful?
2 Thank RIGsr
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 26, 2015 via mobile

We flew into Dulles from the UK and stayed the night before picking up our RV the next day. As I said to the owner, it was the best night's sleep I have ever had in a hotel. Room 101 believe it or not. :) Only criticism would be some fresh fruit with the generous breakfast would make it perfect.

Helpful?
1 Thank Julie D
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Walnut Cove, North Carolina, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 26, 2015

There wasn't anything really wrong with our hotel. The room smelled bad - kind of stale and the AC wasn't the best during the hot day. The maid cleaned our room & left no clean towels. We called the front desk & they told us to come get them. I then had to ask for more towels as they only... More 

Review collected in partnership with Best Western

Helpful?
2 Thank Mary G
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Spa
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about BEST WESTERN Manassas

Address: 8640 Mathis Ave, Manassas, VA 20110-5269
Location: United States > Virginia > Prince William County > Manassas
Price Range: $93 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Manassas 2.5*
Number of rooms: 60
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Also Known As:
Manassas Best Western
Hotel Style:
#1 Best Value Hotel in Manassas
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