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Hotel Santana

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Hotel Santana
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1,184 Reviews from our TripAdvisor Community

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Showing 979: English reviews
Ħal Qormi, null, Malta
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 19, 2014

We are currently at Hotel Santana for a Weekend Break and we are enjoying ourselves so much I decided to write a review. I would like to thank all the staff - one of the best staff I have encountered - they are all friendly and welcoming. We are really feeling at home. (I would like to mention Rosa -... More 

Helpful?
2 Thank Graziella B
SunrouteSantana, Sales Executive at Hotel Santana, responded to this review

Dear Grazziella B., Many thanks for reviewing our hotel on TripAdvisor, for your most favourable comments about our hotel (particularly the staff, the food and the rooms) and for sharing your experience of Hotel Santana with other reviewers. I hope that you will soon find the opportunity to return to our hotel and promise you our availability to assist you... More 

Loughborough, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 16, 2014

Just returned from a week at the Santana . And after reading some of the reviews can't understand what all the gripes are about ... We have to say everything was spot on our room was large and clean. Food was excellent and the choice was outstanding. Served by friendly staff who are very attentive to your requirements . We... More 

Helpful?
2 Thank Caroline M
SunrouteSantana, Sales Executive at Hotel Santana, responded to this review

Dear Caroline M., Many thanks for reviewing our hotel on TripAdvisor and for recommending our hotel. Your most favourable comments about the room, the cleanliness, the food at the hotel and our staff are greatly appreciated. I am most pleased to note that you will be returning to the hotel and promise you our availability to help you with your... More 

Dingli, null, Malta
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 9, 2014

Pros: I don't even know where to begin! First of all we stayed during the weekend of 29th to 31st August. We had a suite which was very spacious and clean with two joined beds which were very comfortable and we slept well at night. (I am a very fussy sleeper so it was a really great bed!) We had... More 

Helpful?
1 Thank Jessica A
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Jessica A., Many thanks for reviewing Hotel Santana on TripAdvisor, for sharing your experience at our hotel with other reviewers and for you most favourable comments about our hotel. I have noted your comments about the bed and the difficulty you had with the door lock and whilst I apologize for any inconvenience you have experience I also assure... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 7, 2014 via mobile

Not at all a four star hotel more like a one star hotel, rooms were very small, bed was uncomfortable, no duvet, no hot water on one of the days, one if the staff member was rude and usually the safe in the room is free I had to pay. Overall I would not stay there again.

Helpful?
4 Thank Sal K
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you reviewing our hotel on TripAdvisor. I regret to note that you were disappointed with your stay at our hotel. I would kindly ask you to e-mail me on carmen.zammit@sunroutehotels.com with your arrival details and your room number so that I would be able to investigate this matter and give you a full reply. In the meantime... More 

Travelers are raving about these St. Paul's Bay hotels

Grays Thurrock, null, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 5, 2014

Hi we have just returned home after a week staying in the Hotel Santana. This was our first stay in this hotel and have to say it was a pleasure. After seeing a review earlier regarding a room where an iron mark was left on the floor I was surprised to find we had that very room. It did not... More 

Helpful?
1 Thank Alyson F
SunrouteSantana, Sales Executive at Hotel Santana, responded to this review

Dear Alyson F., Many thanks for reviewing our Hotel on TripAdvisor, for sharing your experience at Hotel Santana with other reviewers and for your favourable comments about the room, the breakfast, our staff, the pool area and the air-condition. Concerning the request for a non-smoking room, I regret that there was an ashtray in the room you were offered and... More 

Scarborough, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 4, 2014

Just returned from our Malta holiday, staying at the Santana Hotel. Not the first time we have stayed there, but after seeing some poor revues I thought it may have gone down, however I am pleased to say it is still a good hotel the rooms are clean and comfortable the food is better than many other so called 4... More 

Helpful?
4 Thank sportster56
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for your repeat custom at Hotel Santana, for your review on TripAdvisor and for sharing your experience at our hotel. I will share this review with our management team in view of encouraging our staff who always do their utmost so that our guests are completely satisfied. Concerning the air-condition, please do bear in mind that... More 

Manchester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 4, 2014

We found the hotel very pleasant, The room was clean and we got upgraded to a suite for a small fee just because there was one vacant, which was quite roomy,The room was cleaned and fresh towels daily if required. Short walk to restaurants and bars.The A/C does need updating though.Staff very friendly and helpful. Would stay there again.

Helpful?
1 Thank CarolAndyRyan
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing our hotel on TripAdvisor and for your most favourable comments about our staff, location and the cleanliness of the hotel. I am also happy to note that you will return to Malta and to Hotel Santana in the near future and promise you our assitance with any future booking. Concerning the air-condition, please do... More 

Haifa, Israel
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 3, 2014

I stayed in the hotel from Aug. 29 - Sep 2nd and hosted my family in 3 rooms, 2 regular and 1 suite. The hotel could be most reasonable considering its price and location. Breakfast was ok, hotel staff were very helpful and polite (one name to mention is James). The hotels rooms were clean. Wi-Fi was disconnecting and worked... More 

Helpful?
Thank Kami l
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor and for your favourable comments concerning the location of the hotel, the breakfast, the staff, cleanliness and the price. Concerning the Wi-Fi and safe charges, these are standard charges in most 4-Star hotels in Malta. With regards to the air-condition, our public areas are fully air-conditioned at all times while... More 

Lincolnshire, United Kingdom
1 review
2 of 5 stars Reviewed September 2, 2014

The bedrooms are very run down. My room had mouldy blackout curtains, dirty stained carpets and pretty rank balcony. The AC was like having an asthmatic dog breathing out a bit of cold air into a 30 degree bedroom. It had no impact and wasn't anywhere near enough to cool the room down. The ac temp is controlled by the... More 

Helpful?
Thank Golfman83
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor. I regret to note that you were disappointed about certain aspects of your stay with us and take this opportunity to apologize for any inconvenience experienced. At the same time, for the benefit of other reviewers, may I remark that rooms are cleaned every day and that if a client... More 

UK
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 28, 2014

As said before parts of the hotel are a little tired, but overall it's a good hotel for the price. Front desk staff I found to be efficient, didn't take long to sort out a room for me. Nice enough room but a shockingly tiny balcony. I asked for a different room, and was told they could do it the... More 

Helpful?
6 Thank Andy491
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Andy 491, Thank you for taking the time to review our hotel on TripAdvisor and for your favourable comments concerning our staff. I regret to note that the first room allocated to you did not meet your expectations and apologize for any inconvenience you experienced. I also note that you will return to the Santana and promise you my... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Price Range: $39 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay
Hotel Style:
#3 Luxury Hotel in St. Paul's Bay
#3 Spa Hotel in St. Paul's Bay
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