Hotel Santana
Triq il-Maskli, St. Paul's Bay, Island of Malta Malta
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Full view
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Room & Suite (41)
Pool & Beach (19)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Individually wrapped toiletries
Updated 12/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Santana
Updated 12/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 24 hotels in St. Paul's Bay
Location
4.4
Cleanliness
4.6
Service
4.3
Value
3.7
Travelers' Choice
Hotel Santana - Your Qawra Hotel choice. Whether you are travelling for pleasure or business, the 4 star Hotel Santana is sure to satisfy your expectations. Our personalised service, comfortable accommodation and facilities will make your stay with us a memorable one. The Hotel Santana in Qawra offers an excellent location in the resort of St. Paul’s Bay. It is just a couple of minutes walk from the promenade, a sandy beach, public transport, shops, bars, restaurants and many other recreational facilities. This 4 star Qawra Hotel is located in the centre of this holiday destination and benefits from a free public car park located opposite the hotel. We offer free wi-fi in all guest rooms as well as public areas.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids pool
Highchairs available
Parking
Wifi
Pool / beach towels
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Snack bar
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Rooftop bar
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Bulgarian, German, Hungarian and 1 more
Location
Full view
93Great for walkers
Grade: 93 out of 100
88Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
Triq il-Maskli, St. Paul's Bay, Island of Malta Malta
Getting there
Rental CarsSee all St. Paul's Bay rental cars
183Reviews52Q+A38Room tips
Reviews
Traveler rating
- 93
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Most Recent
booked a week in this exceptional hotel double room shared with my daughter . clean and tidy serviced regularly by very efficient cleaning staff . my daughter took ill and was eventually hospitalised the reception staff(mo) in particular was very efficent in getting a doctor to house call the doctor gave her an injection and recommended hospitalisation i called an ambulance (with mo"s help) and off we went.when iarrived back at the hotel ameal had been sent to our room the manager came to see me the following morningto see how we were doing. a very efficient hotel highly recommended. after hospitalisation my daughter was given a room here until she was fit to fly once again i thank all the staff at the santana. thank you very much
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Review collected in partnership with Jet2holidays
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded yesterday
Dear 60132022 It was an absolute pleasure to read your review. Your rating as well as positive comments about Hotel Santana and staff are so much appreciated. We do hope you will return to visit and stay with us again very soon and we look forward to welcoming you back. Kind regards Jennifer Scerri Guest Relations Officer
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Spacious & clean room, breakfast fine. Usual problem with buffet food however - it wasn't hot enough. Staff were friendly. Location is good for transport and plenty of good restaurants nearby. This was an organised tour for single travellers.
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 6 days ago
Dear Ray Thank you for finding the time to write this review. It was a pleasure having you staying with us. I would also like to thank you for your positive comments. We do hope we can welcome you back soon. Kind regards Jennifer Scerri Guest Relations Officer
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steven kendrick wrote a review Jun 2022
Weston super Mare, United Kingdom5 contributions2 helpful votes
( Doing review on behalf of my mum ) This Hotel is nothing other than great on arrival at the Airport my luggage wasn’t to be seen so arrived at Santana Hotel quite distressed . A lovely lady called Jennifer Scerri ( The guest relations officer ) put me at ease , she was fabulous , even though I was upset Jennifer’s customer service expertise was 1st class . My case turned up late the following evening from the airline and everyone was so happy and pleased for me to have my personal belongings . An amazing hotel with such great genuine lovely people that work / represent the Hotel .
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Date of stay: June 2022Trip type: Traveled solo
Helpful
Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 1 week ago
Dear Kendrick We would like to thank you for the lovely comments. These are indeed appreciated. It was a pleasure having your mum as a guest of ours and are so happy that we helped her out as best we could. Please convey our regards to mum and we look forward to welcoming her again. Kind regards Jennifer Scerri Guest Relations Officer
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Had a lovely time staying at this hotel! The indoor pool was a great way to relax and the breakfasts had lots of options which varied each day! The Hotel staff were also really friendly and helpful as it was our first time in Malta. Mehuddina who worked in reception shared lots of useful information such as local amenities and activities depending on what you like, at a good price too and very well organised. I’d definitely recommend staying at this hotel and will be back ourselves!
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Date of stay: June 2022Trip type: Traveled with family
Helpful
Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 1 week ago
Dear Rebecca Many thanks for reviewing Hotel Santana on TripAdvisor, and for your most favourable comments about our hotel and our staff. The maximum rating and recommendation are also appreciated. We look forward to having you again as our guests in the future. Kind regards Jennifer Scerri Guest Relations Officer
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Arrived on 16th June for 3 nights, we rarely get a chance to getaway so after a trying trip and our phones ringing since we got off the plane we were happy to park our rental (free parking right across the road from hotel) an entered a well air conditioned lobby and greeted by the most friendliest receptionist with a big smile ( we knew we were in good hands). We were celebrating our engagement and were looking for wedding venues in Malta and they had kindly upgraded us to a lovely suite with a local bottle of red with some homemade pastries awaited us on arrival, to our very well air conditioned spacious room with balcony and big bathroom. We had everything we needed in the room on 7th floor. Breakfast had a great selection and everything was available for each taste. Service was good and never had to wait for a table. Pool area was clean, not overcrowded and had a bar and food available, which we didn't have but good it was there. I missed breakfast one morning and ate in Cafe it was lovely and good portions, fast service and reasonably priced. We had a night cap most nights there also and a very tall cocktail maker was always on hand to help and even went out of his way to make a special cocktail even when he was super busy. We encountered many staff all more friendly and helpful that the last . This hotel had a big volume of guests most I suspect are budget travellers but don't let that put you off it has great location good clean facilities ( we will most certainly be back) If you are looking for a very special meal go around the corner to a place called Surf and Turf- its absolutely outstanding and a real treat.…
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Date of stay: June 2022
Value
Location
Service
Room Tip: Spend an extra few bob for an upgrade its totally worth it
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Helpful
Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 1 week ago
Dear Deidrek We would like to thank you for the lovely review you gave us on TripAdvisor. It has been a pleasure having you at the hotel. We thank you for your kind comments. We will surely share them with the rest of the team. We hope you will return again. Kind regards Jennifer Scerri Guest Relations Officer
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This is a nice central location to stop in with a nice restaurant and the staff is OK but I paid for a comfort room and what I got is a small basic room with two single beds put together with a inch gap in the middle and a bloody awful view on the ground floor. It was not worth the money I paid for it I expected something bigger and not on the ground floor even if it was over looking the car park. But I must say the food was very good 👍
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Date of stay: June 2022Trip type: Traveled solo
Room Tip: Watch what you pay for when you book your room
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Helpful
Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 1 week ago
Dear Richard Thank you for reviewing our hotel on TripAdvisor. We would like to apologise for any inconvenience you might have encountered. May I point out that we have a Duty Manager present practically 24/7 and we advise our guests to contact us should they require anything. In this case, we would have tried our best to change your room, perhaps on a higher floor. Having said that, I do hope we will have the opportunity of welcoming you again in the future. Kind regards Jennifer Scerri Guest Relations Officer
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Nice clean hotel with friendly staff in a quiet area. I was pleasantly surprised at the quality of the food (breakfast & evening meal). The only criticism I have was the fact that 50 % of the tables, in the restaurant were reserved for people that never appeared, whilst I was in there, which made it hard to find somewhere to eat once you collected your food! Pool is on the roof and places to sun yourself are plentiful. Friends of mine have returned year after year and I think I probably will too.
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Date of stay: June 2022Trip type: Traveled with friends
Helpful
Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 2 weeks ago
Dear Chris Thank you for taking the time to review your stay with us. Your positive comments regarding the hotel and friendly staff are appreciated. We do hope that you will visit us again. Kind regards Jennifer Scerri Guest Relations Officer
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Stayed for 4 nights bed and breakfast, the hotel was spotless clean, the room large and comfortable, the breakfast varied and plentiful with ample sun loungers around the pool and terraces. Reasonable prices for drinks in the hotel. The hotel is central with restaurants and bars on the doorstep. Fabulous service and advice from Graham who sells tours from his office/car opposite the hotel reception, he’ll find the tours to suit your needs on the days you require them at good rates too
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Date of stay: June 2022Trip type: Traveled with friends
Helpful
Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 3 weeks ago
Dear bobby095 Thank you for taking the time to write this review and for the maximum rating. It was such a pleasure having you staying with us. I would also like to thank you for your kind comments. We do hope we can welcome you back soon again. Kind regards Jennifer Scerri Guest Relations Officer
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Having been restricted by Covid it was great to be back at the Santana for our 7th visit. Since we were there last, Christmas week 2019, the restaurant had been refurbished and we were excited to see the new improvements, we were not disappointed. The food was excellent great selection at breakfast, lunch and dinner, unfortunately there are always guests who moan about the food. But as I observed, if the chefs are informed of different dietary requirements they will provide suitable alternative meals. Our bedroom was a exceptional, with everything required and a great view of the car park and field beyond. All areas are clean. The one outstanding asset of the hotel is its staff. Nothing is ever too much for them from the maintenance man to the receptionist to all the bar staff. Special mention go to Karin and Anton in the restaurant, the Santana would not be the same without these two. These two help make our holiday and we were so please to see them after the past two years. The Santana is in a great position, in easy walking distance to the bus station. But if like us hire a hire a car we would highly recommend Mirage Car Rental in Tourist Street. Favourite bar, just across the road from the hotel, Alixs Bar. The only down side to the holiday experience was the attitude and behaviour of certain continental guest towards the staff and other guests. Thank you to everyone at The Santana and we will be back.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: Room on the front of the hotel gets more sun.
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Helpful
Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 3 weeks ago
Dear ERF Hilditch It was an absolute pleasure to read your review, we are thrilled to learn that you had a marvelous stay at Hotel Santana, and even more so to learn that everything lived up to your expectations. Your lovely comments about the hotel and staff are so much appreciated. Whilst thanking you once again, we look forward to your next visit. Kind regards Jennifer Scerri Guest Relations Officer
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This hotel is a couple of blocks back from the seafront so has no sea views. It is a smart and well kept hotel. The rooms and bathrooms are modern and nice but they do an odd thing with the aircon, notswitching it on until 3pm. You can have an all inclusive package which includes all food and a good selection of drinks. The food is quite good but a bit variable and the spirit drinks are very weak. The local beer (Cisk) is good though. The main problem we had was noise from other guests into the early hours. The hotel has its own open atrium with balconies from the rooms. Some guests sit out late and talk loudly and it echoes all around and canbe heard inside all the other rooms. The bedroom doors also make a big noise when they shut and echo alldown the corridors. Overall it’s a pretty good hotel but has an unfortunate mixture of guests. Probably not suited to older people.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: Probably better at the front.
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Helpful
Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 3 weeks ago
Dear Fidebono Thank you for reviewing Hotel Santana on TripAdvisor. We have taken note of your comments and these will be passed on to management for discussion, as we are committed to take clients' feedback seriously. We hope we will have the opportunity to welcome you again one day. Kind regards Jennifer Scerri Guest Relations Officer
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PRICE RANGE
$69 - $131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
santana hotel malta, santana hotel st pauls bay, santana malta, hotel santana malta, santana st pauls bay
LOCATION
MaltaIsland of MaltaSt. Paul's Bay
NUMBER OF ROOMS
253
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Claim Your Listing Frequently Asked Questions about Hotel Santana
Which popular attractions are close to Hotel Santana?
Nearby attractions include Malta Classic Car Collection Museum (0.10 miles), The Elvis Tribute Lounge (0.1 miles), and Alex Bar (0.04 miles).
What are some of the property amenities at Hotel Santana?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Santana?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Santana?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Santana?
Conveniently located restaurants include Surf N Turf, Kebab Factory Qawra, and Carvv Steakhouse.
Are there opportunities to exercise at Hotel Santana?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel Santana have airport transportation?
Yes, Hotel Santana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Santana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Santana offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Santana?
The staff speaks multiple languages, including English, German, Italian, Hungarian, and Bulgarian.