We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
All reviewsrooftop poolcomfort roomthe busair consun deckbuilding workplenty of choicecafe barbars and restaurantshalf boardvisiting maltahotel is in a great locationbed and breakfastwalk in showerbreakfast and dinnerbuffet stylecold meats
Lovely hotel. Staff all very friendly, rooms cleaned and clean towels every day. Suite smart and tidy, had everything we needed including iron and ironing board. Maintenance when needed very prompt and efficient. Would recommend. Close to bus station, bars and restaurants.
There was nothing BAD about the hotel.. the staff were lovely, friendly and helpful; the hotel was clean and well cared for. The food was forgettable, the gym, was frankly a joke; the swimming pool was cool, for an indoor pool and the jacuzzi part...More
My wife and I ,accompanied by two very good friends spent a week at Hotel Santana.Wehad a week at the hotel and we all agreed that it was a great week. We arrived as the dining was finishing but the staff were excellent and we...More
1 Thank Popsy1950
Response from Sunroute Hotels M, Guest Relations Manager at Hotel SantanaResponded yesterday
Dear Popsy1950,
Thank you for reviewing our hotel on TripAdvisor.
We are grateful for reading your pleasant comments about our restaurant menu and about our staff.
We hope that we will have the opportunity to welcome you at Hotel Santana again in the near future....More
Stayed here for 4 nights
When we arrived our room wasnt ready so we went back at 2 still not ready. We asked how long it would she could help us the reception girl (who wasnt over friendly) called housekeeping and said said sorry i...More
Thank justyazz
Response from Sunroute Hotels M, Guest Relations Manager at Hotel SantanaResponded yesterday
Dear Justyazz,
We would like to thank you for taking time to review our hotel on TripAdvisor.
We apologise for not meeting your expectations during your stay and we apologise for any inconvenience you encountered whilst at the hotel.
We always advise to our guests...More
We have just returned from Santana stayed for 10 days and have stayed before. Hotel was very nice had a lovely room and it was cleaned everyday with fresh towels. Staff all helpful and friendly there was some building work going on next door but...More
2 Thank conny40187069
Response from Sunroute Hotels M, Guest Relations Manager at Hotel SantanaResponded 2 days ago
Dear Conny40187069,
Thank you for reviewing our hotel on TripAdvisor.
Your comments are very much valued and appreciated. Our main goal is to please our guests and to provide that quality customer service that our guests expect. We will share your feedback with the rest...More
Response from Sunroute Hotels M | Property representative |
Dear Marion B,
Thank you for your question.
Yes, I can confirm that board upgrade is possible when you arrive at the hotel. From half board basis to all-inclusive the upgrade costs €17.50 per person per night, which... More
Dear Marion B,
Thank you for your question.
Yes, I can confirm that board upgrade is possible when you arrive at the hotel. From half board basis to all-inclusive the upgrade costs €17.50 per person per night, which includes 3 meals in the restaurant and unlimited all-inclusive drinks and snacks in our three bars.
May you have any further question do not hesitate to contact us directly.
Kind regards,
Vera Zelles
Guest Relations Officer
Response from Sunroute Hotels M | Property representative |
Dear Marion B,
Thank you for your question.
Yes, I can confirm that board upgrade is possible when you arrive at the hotel. From half board basis to all-inclusive the upgrade costs €17.50 per person per night, which... More
Dear Marion B,
Thank you for your question.
Yes, I can confirm that board upgrade is possible when you arrive at the hotel. From half board basis to all-inclusive the upgrade costs €17.50 per person per night, which includes 3 meals in the restaurant and unlimited all-inclusive drinks and snacks in our three bars.
May you have any further question do not hesitate to contact us directly.
Kind regards,
Vera Zelles
Guest Relations Officer
Response from Sunroute Hotels M | Property representative |
Dear Adam6452014,
Thank you for your question.
We apologise for the fact that you did not receive a reply to your email. I have checked in our system and unfortunately we did not receive your email. I have already... More
Dear Adam6452014,
Thank you for your question.
We apologise for the fact that you did not receive a reply to your email. I have checked in our system and unfortunately we did not receive your email. I have already contacted our technicians to correct this matter so it will not repeat itself in the future.
I can confirm that family rooms are located in the front of the hotel. Upgrades are highly depend on the availability of the hotel, however it only costs €5.00 per person per night.
We are looking forward to welcome you at Hotel Santana.
Kind regards,
Vera Zelles
Guest Relations Officer
