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Hotel Der Waldhof

Traveler (142)
Room & Suite (60)
Dining (30)
Certificate of Excellence

About

#5 of 11 hotels in Lana
Location
Cleanliness
Service
Value
Certificate of Excellence
The family-run 4-star superior hotel is located in the quiet locality of Völlan, near Merano, is a small hideaway in a fabulous natural setting. The hotel's own forest park with a natural pond, large sun meadow with outdoor pool, tennis court and fitness mile guarantee a serene wellness holiday and is the perfect starting point for hiking holidays in South Tyrol.
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Property amenities
Pool
Room service
Free parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Dry Cleaning
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Tennis Court
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Room features
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View

Location

Full view
37Car recommended
Grade: 37 out of 100
188Restaurantswithin 5 miles
33Attractionswithin 5 miles
244Reviews
5Q+A
1Room tip
Traveler rating
  • 160
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  • 9
  • 1
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  • English
I enjoy may stay in this nice place in winter 2009/10. Hotel is a new and a renewd structure, well mantenace, clean and every detail is just well designed. The private sauna, the little gym house and the bar were just fantastic. Place to return as soon as possible.
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Response from DerWaldhofLana, Inhaber at Hotel Der Waldhof
Responded Apr 26, 2019
Hey Gianluca, thanks for your recommendation on Tripadvisor. We're happy that you enjoyed your stay. We recently added some new areas to our hotel. A new infinitypool in direction to the mayenburg castle aswell as a new panoramic sauna and a new relax-room are already our guests favorites. We would be happy to welcome you again at our Waldhof. All the best, Fam. Mahlknecht
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This hotel has a old and a modern part to it. We stayed in the old part which is in the main building where the restaurant is. Our room, Matrimoniale Waldstimmung, was spacious and comfortable except for the cushions. I would advise you to bring your own. Dinners were very tasty however every evening the vegetable buffet was barren with nothing apart from boiled vegetables which was disappointing. As for breakfast and lunches, I would not consider them at a four superior standard. It was almost like there was a whole lot of nothing. What I feel needs to be said is the terrible experience we had each day with the waitress 'Elisabeth'. She was irritated at the simplest request and it was obvious that she preferred German speaking guests to Italian speaking guests. The best word to describe her would be 'antipatica'. Unfortunately if something is not done about her behaviour it will impact on many people's vacations. The highlight of our trip was definitely the Romantic You and Me Couples Treatment. Luc and Katharina are very capable and they gifted us with a wonderful massage treatment. If you have the possibility, I would definitely recommend a treatment by them.
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Response from Stefan M, Inhaber at Hotel Der Waldhof
Responded Jan 11, 2018
Dear Sky T, first of all, thanks a lot for Your review on Tripadvisor. Great to hear that You both enjoyed the couple's massage. Such feedback is among the biggest motivations for our staff and as always we'll pass the feedback on to them. We also would like to thank you for the critique points, on which I will go into more detail now. We know that not everyone has the same sleeping habits. For that, we have some different types of cushions available. We also offer cushions without feathers for guests with allergies. So if You just asked for an other cushion, we would've been glad to offer You an other one. Regarding Your critique about our breakfast and lunch buffet, we need to say that our gastronomy is one of the highest-valuated points through all the reviews we receive. The breakfast-buffet is changing every day and many different egg- aswell as crêpe and waffle-variations are cooked fresh by our breakfast-cook. On our dinner-buffet, we offer a variation of boiled vegetables, lots of different salads and never received any concerns yet that there are few selections on our buffet. As a 4*s hotel, we try to keep our organic waste as low as possible. With our past-experience we can say that by offering a vegetable-buffet too, lots of vegetables would stay over. Our staff gladly would've offered You some other vegetables freshly prepared if You just asked one of our service employees. One thing we really want to react to is Your critique about Elisabeth. As an employee which works in our hotel for more than 25 years now, she is the one that knows the needs of our guests the best. Our guests really appreciate that she keeps in mind coffee-preferences of almost every guest, so that in the morning they receive their specific coffee already and without asking. She is also well trained in wine- and food related topics. So to be honest, we do not really understand what kind of simple request she couldn't handle. And if she really would prefer german-speaking guests to italian-speaking once, we wouldn't have heard this critique the first time and "Lisi" wouldn't be the reason many guests (german and italian-speaking) come back year after year to us. Anway we are really sorry that You've had this impression and we'll talk to her to figure out what maybe went wrong. Thanks again for your review, famiglia Mahlknecht
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This is a hotel with excellent service! From booking to check out staff was friendly and helpful at all times. Food is very tasty with many local options. Rooms are spacious and nicely decorated. We can only recommend to book this place.
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Response from Stefan M, Inhaber at Hotel Der Waldhof
Responded Jan 11, 2018
Good evening RunTigerRun, first we want to apologize for our late answer. Great to hear that You enjoyed Your stay at our hotel. We always try to offer our guests the best possible experience. If we get a review like this afterwards, it is an even bigger honour for us. Thanks again and maybe we'll have the chance to welcome You again at our hotel. Best wishes from Foiana, Family Mahlknecht
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We enjoyed the hospitality of "Der Waldhof" and his nice staff. The hotel is quiet with a new and an older part - both are great. The evenig dinner is huge and we relaxed in the SPA daily. Specially the huge collection of minerals.
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Response from DerWaldhofLana, Inhaber at Hotel Der Waldhof
Responded Nov 4, 2016
Hey 253adis, we would like to thank you for your nice review on Tripadvisor! Feedback which we recieve from our guests is always a great motivation for our staff. It would be a pleasure for us if we could welcome you again in our hotel! Sunny greetings from Foiana, Mr. & Mrs. Mahlknecht
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We actually stayed here during July 2009 for an extended weekend and wanted to give a quick review before it got too late. The pictures from the hotel's web site looked exactly like what we look for in a vacation in South Tirol: Modern architecture, great setting with 'green' for the dog, trekking possibilities nearby, promises of great food and wine etc. But it was not so for us. Although the hotel belongs to the Belvita hotel group and touts 4+ stars, we were not given a room in the new, modern tract due to our companion dog. So strike new bathroom, clean lines and interesting architecture. We had an older room in the not-yet-renovated main house (albeit spacious and with a great view) whose furniture was dog-eared and whose bathroom had seen several decades of travelers. It also had no air conditioning which we desperately needed due to the afternoon Summer sun from the balcony. Although there was enough space for a quick necessity-driven walk for the dog, there were not so many interesting trails directly near to the hotel for our hikes. We, instead, drove to the destinations and sought out suitable trails with the help of the staff. (Plus points here: they were nice and helpful.) And regarding the food: although the set up was what one could expect with half-board for the area, the meals lacked the fine touches to be truly good--although the descriptions always sounded luscious. Plus, the terrace where we often had pre-dinner drinks needed to be refurbished, too. The old (70's early '80's?) main building, terrace and decor of the dining room didn't fit with the modern glass room tract and the avantgarde touches in the hotel reception's lounge area. Probably the renovation couldn't be done all at once due to costs, but we felt the hotel needed a bit more 'pepping up' in general. A new area of South Tirol discovered, but we needn't return here as there are plenty of other options out there. Ones that don't assign the run-down rooms to people with dogs.
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PRICE RANGE
$281 - $307 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTrentino-Alto AdigeProvince of South TyrolLana
NUMBER OF ROOMS
43
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