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Richmond Magnuson Grand Hotel

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240 Reviews from our TripAdvisor Community

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Showing 238: English reviews
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Reviewed May 16, 2016

I checked in last night. The 1st room was dirty as hell, then the switched us to different room and the sheets were dirty and blood in bath tub. I asked for refund because I didn't want say another sec in there, I was told no. I called about 4 times to try to talk to the general manager and...

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Thank Karrar H
Reviewed February 29, 2016 via mobile

I booked this place on Airbnb, which list it as a bnb with entire home and private room. This couldn't be further from the truth. It's nothing more then a seedy motel. After two day of trying to make alteration to my reservations, someone got back to me saying they could because of policy. On my contract it stated full...

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1Thank Nathan O
Richmond, Virginia
Reviewed January 27, 2016

Upon looking online for rates, this was the best deal. Come to find out, they don't offer room service to their weekly's (All I needed was towels changed and lines changed once a week). If you wanted this done, you had to pay an extra 15 dollars. If you needed toilet paper, you had to pay an additional 2 bucks...

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4Thank another d
Richmond, Virginia
Reviewed December 12, 2015 via mobile

Worst experience ever with this hotel! Owner of hotel or employee refused to refund room rate after two rooms were booked and paid for in full. The room was reserved for a birthday party for a child upon arriving we were advised that there would be an additional fee per child and also that only 4 guest were allowed per...

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5Thank jasminelmayton
Reviewed December 7, 2015

We arrive at this hotel thinking that we got the best deal ever looking at the fancy lobby. Well, let me tell you! You can not judge a book by its cover especially when it comes to the Magnuson Hotel. Here is the list of horror we went threw dealing with these penny pinching SCUMBAGS!! 1.) They refuse to give...

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5Thank David P
Richmond, Virginia
Reviewed September 12, 2015

The minute I entered the faulty elevator which included a note that one should "hold the button longer to get to the first floor", I knew I was in for a negative experience. There were mysterious stains all along the carpet in the hallway to my room. When I hit the light switch to see the room, the light started...

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6Thank Emily S
Alexandria, Virginia
Reviewed September 12, 2015

This place looks as if it went through a nuclear holocaust in the back. Don't let the nice lobby deceive you. While I stayed there there was no cable TV. Breakfast guests included huge roaches. The emplyees seem to be treated very poorly by the owner. Oh yes and the hot tub is more like a death vat. Please avoid...

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4Thank LizY121
Reviewed August 6, 2015

Don't even think about staying if you're looking to have any type of a good stay. They are not even legally under the name Magnuson Hotels since January 2015. After contacting the corporate office to dispute the $150+ unauthorized charges and the blatant disrespect I received from the half rate Manager, they unbeknownst to themselves informed me they no longer...

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12Thank tnic15
Reviewed June 15, 2015

This review is/was based on an 07/14 visit and my opinion only, not fact: FYI, the RMG may be listed as "I-64 Richmond" hotel under Hotels.com and other websites At one time, the RMG may have been grand, but its time is over. I suspect it may go out of business here at some point. Lack of maintenance has let...

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3Thank Dan B
Virginia Beach, Virginia
Reviewed May 6, 2015

This hotel overcharged my credit card by $197.43. AFter several days, they did refund the money to my bank account, but by then it was too late. I did not have the extra $200 in my account to absorb this error, so my account became overdrawn and I was charged an additional $105.00 in overdraft charges. I contacted the Assistant...

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12Thank Joanne J
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more   less 

Additional Information about Richmond Magnuson Grand Hotel

Address: 6531 W Broad St, Richmond, VA 23230-2013 (Formerly Crowne Plaza Hotel Richmond West)
Location: United States > Virginia > Richmond
Price Range: $67 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Magnuson Grand Hotel 3*
Number of rooms: 282
Reservation Options:
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Also Known As:
Crowne Plaza Richmond
Richmond Crowne Plaza
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Questions & Answers

Questions? Get answers from Richmond Magnuson Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“non smoking, nice view, higher floors”
 of 5 bubbles emilysI8934NG, Sep 12, 2015 | Read review
“Don't but if you must try to be on the first floor. They have at least been renovated and don't smell terrible.”
 of 5 bubbles LizY121, Sep 12, 2015 | Read review
“Please do not stay here”
 of 5 bubbles tnic15, Aug 6, 2015 | Read review
“IMO, stay at a better hotel!”
 of 5 bubbles danbX4744GQ, Jun 15, 2015 | Read review
“If you must go here, ask for a room away from the drug users and possible prostitutes.”
 of 5 bubbles thomaslL9505NG, Feb 17, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question