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Red Roof Inn - Richmond South

4350 Commerce Road, Richmond, VA 23234
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Red Roof Inn - Richmond South
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302 Reviews from our TripAdvisor Community

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Worcester, Massachusetts
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I read previous reviews and was a little worried about some of the negative comments but decided to give it a try anyway. I did not come across any of the complaints that others have listed. My room was spacious, clean, and comfortable. Check-in was smooth and quick and counter staff was friendly and helpful. I booked my reservation on... More 

Helpful?
1 Thank David S
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to share your experiences. I very much appreciate your comments on our service, rooms, and property. The staff and I are thankful you gave us a chance and that maybe we have a customer for life. Unfortunately with the number of satisfied customers we have not enough of... More 

Atlanta
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

VERY inefficient check-in system and a negative employee spoiled this visit. No TV remote in room. Room floor was wood-grained contact paper. When I mentioned the lazy check-in clerk, the morning staff thought it was very funny. I posted my views on the Red Roof survey, and quickly got a nice apology letter from the manager.

Helpful?
Thank Pete L
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns on your survey and again apologize for the stay not being 100%. I will continue to work with my staff as they are empowered to handle most situations to minimize any inconvenience and hopefully correct the issue to... More 

Asheville, North Carolina
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was basic but clean and comfortable. I asked for a ground level room because I have a bad knee and would've had difficulty with stairs, especially taking my dogs out. The lady in the office had to do some reshuffling in order to accommodate me, which she did cheerfully even though it was more work for her, and... More 

Helpful?
Thank Robin Y
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to share your experiences. I very much appreciate your comments on our clean and comfortable rooms. We try to provide the best accommodations you can get in economy lodging. I am glad the employee that checked you in took the time to honor your requests, they have a... More 

NC
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here, and in pulling back the sheets, I found hair, and could notice the sheets had not been changed since the previous person slept in them. What was worse, is their old socks are still in the bed, and housekeeping had simply pulled the covers backup over everything. I know places cut corners, and most of the time... More 

Helpful?
Thank aquariumgravel
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

I appreciate you sharing your concerns about your recent stay. I am very sorry that this happened if this during your stay and understand your disappointment. We can do better and I would be very interested finding out which room you occupied and date you were here so I can determine which housekeeper cleaned that room and I can take... More 

New York City, New York
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Really happy from reception to room. RIght next to highway, so super easy to find. Rates are great. Pet friendly. Clean. Room had micro and fridge and simple coffee maker. Decor updated. (Hair dryers, ironing board/iron, ADA rooms, etc...)

Helpful?
Thank tumsey
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to share your experience. We very much appreciate your comments on our clean rooms and service. Our easy access off of I-95 helps take some of the stress off of traveling. It is hard to beat our pet friendly prices “Free” when you travel with your pets. Sounds... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

We rested here for the night on New Years Eve. It was a easy find and had affordable rates. Can't complain about the room for the price. The bathroom was a bit small and the double queen beds wasn't the biggest, but it was a comfortable place to spend NYE with the family.

Helpful?
Thank Robbie L
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to post your review after your stay with us. We are happy that your stay was comfortable and you got to spend NYE with family. When you are looking for a good value in lodging we fit the bill very well, especially with our newer style rooms. Our location is a favorite of many... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

We arrived pretty late (about 11pm) and were exhausted from a 14 hr drive so didn't really get to see much of the room. We arrived, checked in, grabbed our necessities and went straight to sleep as we had another long drive the next day. Room was small but clean and the beds were small but comfortable.

Helpful?
Thank MIKE N
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking a moment to share your experience. I very much appreciate your comments on our rooms. We are happy that you decided to stay and gave us 4 stars for the experience. I hope you & your family enjoyed the holidays. We hope to see you again next time you travel... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 28, 2015

If like myself you are looking for a clean, convenient, r,easonably priced place to stay while traveling Then this is it. We found the staff friendly and polite and the room was clean and had good amenities with a fridge and microwave. Also the added bonus was the dog stayed free! 🙂 Felt like very good value for money.

Helpful?
Thank Geela1
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for choosing to stay with us and taking the time to share your experience. It was a pleasure reading our most recent post “Pleasantly surprised by this Inn”. We very much appreciate your comments on our property, staff, and cleanliness coming from a seasoned traveler. Add in our pet policy that they stay free and you... More 

Hazel Green
1 review
1 of 5 stars Reviewed December 21, 2015 via mobile

Every room we stayed in was horrible. The staff went through our luggage stole jewelry and other items. We found towels in our luggage. When we talk to the management about the stolen items and act as if they didn't care. They didn't even say sorry. I was appalled at how they treated us.

Helpful?
Thank Hfv H
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

I appreciate you sharing your concerns about your recent stay. I am very sorry that this happened if this was at my hotel. I would be very interested hearing more about your stay and the rooms you occupied so I can look at it personally to make sure if there are any issues I can take care of them immediately.... More 

Toronto, Canada
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 21, 2015

Had to change rooms, second was much better but first was atrocious. Could only get better. Thank goodness it wasn't busy and many rooms were available but don't know why they started us on what must have been the crappiest room. Tons of air freshener to disguise the smoke that must be decades old ingrained in it.

Helpful?
Thank Geadventurer
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to share your experience from your stay with us. I am glad we were able to move you to another room to take care of your quality issue. With the updates to our rooms our goal is to not only meet the guest’s expectations but exceed them. Providing smoke free rooms is our goal... More 

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