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Holiday Inn Express Downtown Richmond

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Holiday Inn Express Downtown Richmond
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223 Reviews from our TripAdvisor Community

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Showing 218: English reviews
Reviewed 4 days ago NEWvia mobile

Wouldn't stay here place is off the strip, rooms are dark and not so nice. Pay extra $20 and stay further down in E Cary. Front desk not helpful at all more of an imposition to ask a question. Parking is cheap as long as you can get you car under the 6 foot max height

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Helpful?
Thank Bob M
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Bob M, I'm sorry to hear that your was not as you would have liked. I will be sharing your concerns with our staff and management team to help improve all future stays. Badal P General Manager

Morris County, New Jersey
Reviewed 1 week ago

My husband and I really liked this hotel! Room was spacious! Lobby was nice and clean. The free breakfast in the morning was better than expected with a large variety of hot and cold food. They also leave coffee and tea out all day which is a nice touch. The staff was friendly and accommodating. We had our baby with...

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Helpful?
Thank Nicole A
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Nicole A, Thank you for taking the time to write our hotel a guest review, I'm glad to hear you had such a wonderful stay and we look forward to seeing you again soon!! Badal P General Manager

Galloway, New Jersey
Reviewed 2 weeks ago

We stayed at the Holiday Inn Express to attend a Garth Brooks concert at the Richmond Coliseum. The location of the hotel was perfect for attractions downtown, however the customer service was rude and not very accommodating. When we inquired about the free shuttle to the concert we were told the shuttle was not available due to the Richmond Marathon...

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Helpful?
1Thank Shutz20
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Shutz20, Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success. Unfortunately due to the heavy traffic during the Richmond Marathon, we are unable to transport guests around the downtown area, along with several lane closures. We apologize for this inconvenience. Badal P General Manager

New York City, New York
Reviewed 3 weeks ago via mobile

It has a good location within walking distance to the "main attractions" let's call it in downtown Richmond, where there isn't really much to do or see, nor is a "tourist destination" with the likes of Orlando or Miami. If you are passing by, like my case and wants to go out and explore is the "perfect inexpensive base" to...

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Helpful?
Thank VictoriaD2
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

VictoriaD2, Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success. We hope to see you again on your next visit to Richmond, VA. Badal P General Manager

Chester, United Kingdom
Reviewed November 3, 2016

This is a nice modern property with all the facilities we needed. The welcome at reception was great, and although the first room we went to had a bleeping smoke detector the room was swapped with profuse apologies and no fuss. The room was spacious and well equipped. Plenty of room for breakfast, and the offering was fine. Even the...

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Helpful?
Thank Loz97
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Loz97, Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success. We look forward to your next visit to Richmond, VA. Badal P General Manager

Philadelphia, Pennsylvania
Reviewed November 1, 2016

Great business class hotel near VCU, VUU, the financial district, Jackson Ward and Fan district.. The room was clean and well maintained. The heating/cooling unit was a bit noisy, but it was early fall and did not need to use the unit at night. The self-service breakfast buffet was very good. The front desk and maintenance staff were very friendly...

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Helpful?
Thank vernonb689
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

vernonb689, Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success. I'm happy to hear you had such a great stay with us, and we look forward to seeing you again in the future. Badal P General Manager

Reviewed October 31, 2016 via mobile

On a college visit to Virginia Commonwealth University and as IHG member found this location close to all Richmond has to offer. Staff at desk and housekeeping were pleasant, polite and knowledgeable about area. Room was good size for a downtown style hotel. The rooms could use a little updating and some bleach around showers for those who look closely....

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Helpful?
Thank Randy P
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Randy P, Thank you for taking the time to write our hotel a guest review. We look forward to seeing you again on your next visit to Richmond, VA. Badal P General Manager

High Point, North Carolina
Reviewed October 26, 2016

I've switched to Holiday Inn Express whenever possible because of their amenities. They have the Keurigs in room, higher end shampoos, a 60 second pancake maker, etc. This is on top of the normal amenities you would get at a hotel.

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Helpful?
Thank rosshelley
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

rosshelley, Thank you for taking the time to write our hotel a guest review. We look forward to seeing you again on your next visit to Richmond, VA. Badal P General Manager

Henderson, Nevada
Reviewed October 13, 2016

Holiday Inn Express implied on their website that this hotel was close to the James River. It was not. It was at least 4 blocks away. The walk down to the river was downhill, but all uphill coming back. Not an easy walk for older folks or those with a handicap. The room was clean, the bedding fresh. The breakfast...

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Helpful?
Thank Julie505_13
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Julie505_13, Thank you for taking the time to write our hotel a guest review. Your feedback is vital to our success, and it will be shared with our hotel staff and management team. I'm happy to heard you had a great experience with our staff and hotel, we will see if we can add on additional shuttle help to accommodate...

Reviewed October 2, 2016

Stayed for VCU family weekend. Good rate, but I had requested 2 beds since it wasn't just me staying. Got there and was told that they had upgraded me to an executive king suite which had a pull out couch (they had sold out of the 2 bed rooms). Bathroom smelled like smoke but the room itself was ok with...

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Helpful?
Thank Michelle G
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Michelle G, Thank you for taking the time to write our hotel a guest review. Your feedback is vital to our success, and we will share your thoughts with our staff and management team. I'm sorry to hear you did not have a pleasant time during your stay at our hotel. I would like to apologize for not any inconvenience...

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
New hotel in downtown Richmond offers quality and convenience. Welcome to the Holiday Inn Express in downtown Richmond, VA. Located in the heart of historic Richmond's River District, we offer corporate and leisure guests the best of the past and the future. Business travelers can appreciate our convenient Richmond, VA accommodations. Our hotel, situated in the heart of downtown Richmond, is close to businesses such as Wachovia Securities, the Virginia Biotechnology Research Park, Altria, Philip Morris, SunTrust Bank and Mead Westvaco, as well as other Fortune 500 companies. Virginia Commonwealth University is six blocks away. The Greater Richmond Convention Center is .4 miles. Your family will love staying at our hotel in Richmond, VA, located on Cary Street, because we are close to the Virginia Capitol Building, the Children's Museum and the Museum & White House of the Confederacy. Other nearby sights include the Virginia Holocaust Museum, the Landmark Theatre and VCU's Siegel Center. The Lewis Ginter Botanical Gardens offers visitors natural Virginia beauty at its finest. When you stay with us, you'll enjoy deluxe amenities including a 24-hour fitness center and a free Express Start breakfast. The free high-speed, wireless Internet access will keep you connected. The 24-hour business center has print, copy and fax services. Stay Smart in the heart of Richmond and check out our great Richmond hotel deals and rates. ... more   less 

Additional Information about Holiday Inn Express Downtown Richmond

Address: 201 E Cary St, Richmond, VA 23219-3736
Location: United States > Virginia > Richmond
Price Range: $127 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Downtown Richmond 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express Downtown Richmond Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond
Richmond Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Downtown Richmond staff and other travelers.
3 questions
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10 months ago

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Questions? Get answers from Holiday Inn Express Downtown Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“5th and 6th level rooms provide additional respite from traffic noise”
 of 5 bubbles vernonb689, Nov 1, 2016 | Read review
“We would have preferred a room on a lower floor but our room was not ready so we were assigned a room on the top floor”
 of 5 bubbles Julie505_13, Oct 13, 2016 | Read review
“Call for parking directions; parking on side of hotel.”
 of 5 bubbles X2329EDjamesm, Sep 13, 2016 | Read review
“Check your bill carefully, then check your credit card statement the following day.”
 of 5 bubbles 473harryd, Aug 15, 2016 | Read review
“AC very noisey and musty smelling.”
 of 5 bubbles maxxie13, Aug 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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