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Holiday Inn Express Richmond Northwest I-64

#33 of 89 Hotels in Richmond
Certificate of Excellence
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9933 Mayland Drive, Richmond, VA 23233
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Holiday Inn Express Richmond Northwest I-64
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127 Reviews from our TripAdvisor Community

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Manassas, Virginia
Level Contributor
203 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This chain hotel was in tip top condition. The rooms were comfortable, marble bathrooms attractive, furnishings clean and not showing any wear. Business center and 24-hour gym. Free breakfast is served from 6-10am, with a variety of hot and cold foods attended to by a staff member. Reasonably priced, reliable comfort. Easy access to I-64, just 1/4 mile away. Services... More 

Helpful?
Thank Karen L
E C, Manager at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear Karen L, Thank you for your fantastic review of our hotel. You provided the best summary of our hotel! We are happy that you had an excellent stay, and we hope to see you again soon! Regards, Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc. More 

Bayside, New York
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 28, 2015

I stayed at the Holiday Inn Express overnight for a business trip. It was really clean and comfortable. The bed sheets were clean. The room was great. It was right near the highway so it was good to get in and get out easy. I would recommend this place to anyone.

Helpful?
Thank Joeylan
E C, Manager at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear Joeylan, Thank you for taking the time to review our hotel, and for recommending us to fellow travelers. We are happy we gave you a clean and comfortable stay on your recent trip to Richmond. Safe Travels! Rebecca Ramey eCommerce Marketing Manager Daly Seven, Inc. More 

Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 19, 2015 via mobile

We stayed one night in adjoining rooms. Both rooms and bathrooms were clean and spacious and the beds were comfortable. There was plenty of room to spread out which was very helpful when travelling with kids. Wifi connection was great. The breakfast had plenty of choices in a large dining hall. We enjoyed some takeaway Thai from down the street... More 

Helpful?
Thank tashk82
E C, Manager at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear tashk82, We love that your entire family had a great stay at our hotel, and that you could take advantage of some of our connecting rooms. We are happy that you were satisfied with our WiFi speed, and breakfast options. Thank you for the review! Happy Holidays! Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven,... More 

Raleigh, North Carolina
Level Contributor
320 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed December 3, 2015

Stayed during the week on business. The bed quality is good and the hotel is quiet. The fitness center is modern and up to date. The breakfast is very good with lots of selections and is served on time. The business center's PC's are modern and up to date as well. Plenty of restaurants close by with an O'Charley's in... More 

Helpful?
Thank ECU1987
E C, Ecommerce at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear ECU1987, Thank you for taking the time to review our hotel. We are happy that you found all our amenities to be up to date, and that we could provide you with a great stay in Richmond. Safe Travels! Rebecca Ramey Ecommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc. More 

Auburn, Indiana
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed November 27, 2015 via mobile

This is an older hotel that has been remodeled at some point but needs some work. The bathroom sink area basically had no room to sit anything down, and that's coming from a man with little hair. The hotel staff seemed indifferent. The carpet in the room was older and although the pattern made it hard to tell if it... More 

Helpful?
Thank cygnusx112
E C, Ecommerce at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear cygnusx112, We regret that your hotel stay fell short of your expectations. It sounds based on your description that you were in an ADA compliant room. Unfortunately, those vanities do have a smaller surface area due the bathroom layout. We typically book our ADA rooms last, to keep them open for those with special needs. If your stay was... More 

richmond, va
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed November 8, 2015

As mentioned by a reviewer 3 weeks ago, the refrigerator in Room 413 does not work. I let the front desk know as well. Also, the stopper in the tub does not work at all. The roar from above the bathroom is incredibly loud. Like the previous reviewer, we too tried keeping the bathroom door so we could at least... More 

Helpful?
Thank susandws
E C, Ecommerce at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear susandws, We sincerely apologize that your recent stay with us did not meet your expectations. Our General Manager has taken all of your comments into review. We are not sure why the refrigerator was not working during your stay. We ensure that all our amenities are always in good working order for the benefit of our guests. To be... More 

Conway, South Carolina
Level Contributor
8 reviews
5 hotel reviews
5 of 5 stars Reviewed October 20, 2015 via mobile

Our family had 4 rooms here for one night. Staff was helpful and friendly. All our rooms were very clean, with comfortable beds and nice pillows. Very quiet sleeping. Nice breakfast area with good breakfast food selection. Very convenient to I-64

Helpful?
Thank ConwayRebecca
E C, Ecommerce at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear ConwayRebecca, We are so glad that your large family had such a great stay with us! Traveling as a group can often be stressful, so we try to make your stay as smooth as possible. We are glad you liked our beds and our great breakfast! Safe travels! Rebecca Ramey Ecommerce Marketing Manager Daly Seven Inc. More 

Level Contributor
130 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed October 16, 2015 via mobile

We stayed here cause it was late and we couldn't find a hotel. Too bad for us. I stay in Holiday Inn Xpress a lot, but on this trip I'm pretty much done with them. This is the 3rd one not up to par for me! The room wasn't that clean, the tub didn't drain, two towels, two wash cloths... More 

Helpful?
Thank WSargent
E C, Ecommerce at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear WSargent, We appreciate your feedback on our hotel. I am sorry that this hotel did not meet your expectations after your recent positive review of one of our Durham hotels. I recognized you because I remember looking at the picture that pops up with the review last week, and thinking it must be you with your mom, and what... More 

Chesapeake, Virginia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 15, 2015

So I went to the Richmond Music Festival and needed somewhere to stay. My normal hotels were all booked up, so I decided to stay here. I heard a loud hum in the hallway and in the bathroom. I had to shut the door to the bathroom, because the noise was so loud. Nice clean room and the bathroom was... More 

Helpful?
Thank VaBest1
E C, Ecommerce Marketing Manager at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear VABest 1, Thank you for reviewing our Holiday Inn Express Richmond Northwest. We hope that you enjoyed the Richmond Music Festival while you were here! We do regret however, that our staff and room amenities were not able to meet your expectations. Your comments will be reviewed so that hotel management can provide you with the level of service... More 

PHILADELPHIA, PA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 8, 2015

I booked this hotel for one night as it was the only hotel with availability in the area, all the others hotels were full. I arrived early and was allowed to check in. I arrived in my room to find a piece of fried chicken wing on the floor! YUK!! I went down to the desk and told the hotel... More 

Helpful?
Thank NAE418
E C, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear NAE418, Thank you for taking the time to share detailed feedback. Providing a pristine environment is one of our biggest priorities and we apologize for falling short of our goal during your stay. We will follow up with our housekeeping team to ensure the clean rooms our guests have come to expect. We also apologize for the inconvenience regarding... More 

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