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Extended Stay America - North Chesterfield - Arboretum

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Extended Stay America - North Chesterfield - Arboretum
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85 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Oakland, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Great location. Nice employees. Safe place. No ice machine. Dirty rooms. Bathroom had mold. Refrigerator had mold. The rug was worn and stained. The hallway smelled. I refused to use the shower as it had a soapy/stain film. The pillows were terrible. One was chopped up hunks of foam inside a pillow case. One of the beds was missing a... More 

Helpful?
Thank DougOxford
Old Saybrook, Connecticut
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had the pleasure of staying here for a week in August. The hotel is clean and met my needs for my stay. The one area that they were addressing while I was there,. training was in progress by a corporate person,Mary was trying to improve the situation. They had a few new employees at the desk. I am sure... More 

Helpful?
Thank patricia u
Saint Augustine Beach, Florida
1 review
3 of 5 stars Reviewed July 16, 2016 via mobile

My daughter gave birth 4 weeks early. On the same night their water pipes broke . Due to the water damage their insurance company put them up at this location , 2 weeks later I came to lend what help I could, I arrived in town super late and got a room for the night to be close I paid... More 

Helpful?
Thank server63
Norwalk, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 7, 2016

I recently visited the Richmond, VA area and stayed at this hotel. The exterior of the hotel was apparently under "cosmetic construction" and the interior was in need as well. I am certain the rooms were what one would expect for a place that people sometimes reside at for months at a time. What I didn't expect was the confederate... More 

Helpful?
1 Thank DRWatcher
Tampa, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 21, 2016

Clean and relatively safe. Parking is easy. Did not clear snow after snowstorms. Maid went in room even when I'd told desk I didn't want room cleaned. Unit is well lit and modern. Carpet nice. Bed firm but not rock hard. Stayed for 3 months and only issue was clueless manager being unwilling to give a decent deal...had to keep... More 

Helpful?
Thank Dottie G
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the inconveniences you experienced. I will be sure to use your comments as a training tool to coach our housekeeping and front desk staff to ensure your experience is not repeated. We are sorry for these issues,... More 

Powhatan, Virginia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 3, 2016 via mobile

We booked this hotel through Expedia non-refundable, otherwise we would have gone somewhere else. First there was absolutely no information in the room about TV stations, local information, wifi, etc. The room was supposed to be a studio and it did have cabinets, a fridge, and a two burner stovetop. But nothing else. The cabinets were empty and the wood... More 

Helpful?
2 Thank twoprecise
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen... More 

Waldorf, Maryland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed April 3, 2016

Okay, where do I even begin? Well lets just start from the beginning. Upon arriving to the hotel, we were unloading and noticed a bunch people just hanging outside smoking, drinking, etc. Now that wasn't a big deal. However, the cigarette butts and empty beer bottles stay outside on the grounds the entire weekend that we were there. No one... More 

Helpful?
5 Thank Shawn O
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 3, 2016 via mobile

So in traveling to the south to visit family, my mother in law booked a room with this hotel. I happened to have don loaded the trip advisor app and read the reviews on the way to the hotel and I have to say, once there, the reviews were all spot on! Th desk manager, Mary, appeared very helpful however... More 

Helpful?
1 Thank Christine P
New York City, New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed March 20, 2016

Overall review: AVOID this almost dump of a hotel – Like you would a $2 ‘hustler or lady of the evening’ unless you are desperate. Cutting costs and corners will not make guests return. As a guest at Extend Stay America, in Midlothian “Arboretum”, VA( March 11 to 12, 2016), given a choice I would choose another hotel. This was... More 

Helpful?
2 Thank rugbyplaer
Goodview, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 16, 2016

Upon arriving to the hotel I immediately noticed that there was a window screen that was ripped from one side of the window to the other side. Some people might think this is no big deal but coming from a Property Manager background it was a red flag. This is our thoughts and experience: 1. There was no automatic doors... More 

Helpful?
2 Thank mknabear
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - North Chesterfield - Arboretum

Address: 241 Arboretum Pl, Richmond, VA 23236-3485 (Formerly Homestead Studio Suites - Richmond - Midlothian)
Location: United States > Virginia > Richmond
Price Range: $69 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - North Chesterfield - Arboretum 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Richmond / Midlothian Hotel Richmond
Extended Stay America Richmond
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