We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hilton Richmond Hotel & Spa / Short Pump

Priceline$184*
View Deal
Certificate of Excellence
GreenLeadersSilver level
04/09/2017 04/10/2017
1 room 2 adults 0 children
$189*
$184*
Great Deal
$189*
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Hilton Richmond Hotel & Spa \/ Short Pump
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

998 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Hilton Richmond Hotel & Spa / Short Pump
See the most recent reviews
Showing 994: English reviews
Reviewed January 15, 2016 via mobile

The staff here is wonderful. Very friendly and attentive. Doreen at the concierge desk was especially helpful to me and my colleagues during our stay for a professional retreat. The breakfasts were nice and I was happy to take advantage of the fitness center, pool and whirlpool in my downtime. I would stay again if coming to Richmond.

 Report
Helpful?
1Thank Jan E
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Jan E, Thank you for your kind review! We truly appreciate your kind words about our staff. We will be sure to let Doreen know that you were pleased with her services. We hope to welcome you back soon.

lanex
Reviewed January 13, 2016

Okay but not wowed. Service pleasant but not spectacular. Room just average. Executive lounge never seemed to be staffed. Breakfast food only so-so although service was attentive. Probably would not return since it is close to home and was not a value for the money.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank 894robertj
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear 894robertj, We appreciate you taking the time to share your experience about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our Management Team. We do hope you give us another chance as we will definitely improve our services.

Spring Lake, United States
Reviewed January 10, 2016

For the selective business traveler or the savvy leisure traveler, the Richmond Hilton Hotel and Spa is, hands down, the best place to stay. The staff here will treat you like family. Very professional with a personal flair. The accommodations are modern, up to date and upscale. Rooms are comfortable with easy access and amenities. I don't know that I've...

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank William F
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear William F, Wow!!!! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service continue to exceed your needs and expectations. Our staff is always ready to welcome you. Again, thank you for your continued loyalty and trust.

Savannah, Georgia
Reviewed January 6, 2016

This hotel is great. Very well trained staff. Nice rooms. Great food. The location is excellent. I would go time and time again. Brent at the Front desk is great. The staff engages you, without making you feel overwhelmed.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank tblovinlife08
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Tblovinlife08, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Richmond, United States
Reviewed January 4, 2016

Beware suites are single rooms. You must upgrade to "junior" suite in order to receive a two-room suite. The descriptions provided online are accurate portrayals of what the hotel offers. Suites are simply rooms with access to a common area, shared by all guests on the 8th floor.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank Joseph S
Steve K, Front Office Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

We are so sorry to hear that your overall experience during your recent stay with us fell below your expectations. Please be assured I will be discussing your ratings with our Leadership Team to work on immediate improvements. We take great pride in providing the best in lodging and services so our lapses during your stay are being taken very...

Reviewed January 4, 2016

My wife and I have enjoyed staying at this hotel since it's opening in 2010. We have been greeted by the same young lady in the restaurant for the last 5 years, which speaks to the way management treats their employees. This hotel will always be our first choice when staying in the Richmond, Virginia area.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
1Thank RxDr C
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear RxDr C, It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can help you with for your next trip. Thank you!

Richmond, Virginia
Reviewed January 3, 2016 via mobile

I lived in Richmond for the last 8 years up until 5 months ago. Now when I come back as a visitor, I'll always stay here (which is ironic, because as a resident, I avoided Short Pump as much as possible). Reasonable prices. One of the only dog-friendly hotels in the area (and they only charge a $50 per fee...compared...

 Report
Helpful?
Thank Justin3208
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

You have truly experienced the essence of Hilton Richmond Hotel and Spa - Short Pump. Providing great service to our guest is very important to our team. We are delighted to be your home away from home.

Portland, United States
Reviewed January 1, 2016

Great hotel staff was very helpful, room service was fast and the food was good. The mall is a fun place and lots of good restaurants located with in walking distance. Great place to shop if you enjoy shopping.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
1Thank Marion J
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Thank you for the wonderful review. We hope to see you again in the near future.

California
Reviewed December 25, 2015 via mobile

Had to come to Richmond for a family emergency and funeral. People at the hotel were very nice and the place is quite lovely. Spent Christmas Day there and it was very calming. Breakfast was great, service good and executive lounge is a nice place. I'd come here again.

 Report
Helpful?
1Thank Triciammh
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

On behalf of the Hilton Richmond Hotel and Spa- Short Pump we send our condolences to you and your family. We understand the importance of a peace of mind during the holiday madness. Thank you for sharing.

boston
Reviewed December 24, 2015 via mobile

We stayed at the Hilton Short Pump for one night on our way further south. It was clean and comfortable. We booked an executive floor room and found it to be spacious and quiet. The executive lounge was nice and the continental breakfast perfectly fine. We notified the front desk of a very minor maitenance issue in the bathroom and...

 Report
Helpful?
1Thank opalgirl79
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

I am truly delighted the Hilton Short Pump met your expectations during your recent visit. We look forward to seeing you again in the near future.

Questions? Get answers from hotel staff and past guests. Ask a question

169 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (121)
Viewed
Room/Suite (20)
Viewed
Bathroom (18)
Viewed
Pool/Beach Area (10)
Viewed
Dining (10)
Viewed
Hotel & Grounds (38)
Viewed
View from Room (2)
Viewed
Business Center/Function Rooms (4)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (48)
Viewed
Hotel & Grounds (11)
Viewed
Dining (8)
Viewed
Room/Suite (9)
Viewed
Business Center/Function Rooms (6)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (3)
Viewed
Other (10)
04/09/2017 04/10/2017
Hotels you might also like...
Travelers also viewed these Richmond hotels
12.8 mi away
The Jefferson Hotel
The Jefferson Hotel
#1 of 81 in Richmond
1,176 reviews
0.5 mi away
HYATT House Richmond-West
HYATT House Richmond-West
#5 of 81 in Richmond
713 reviews
7.2 mi away
The Westin Richmond
The Westin Richmond
#4 of 81 in Richmond
668 reviews
Show Prices
Show Prices
Show Prices
13.2 mi away
Hilton Richmond Downtown
13.6 mi away
Omni Richmond Hotel
Omni Richmond Hotel
#10 of 81 in Richmond
1,751 reviews
7.0 mi away
Hampton Inn & Suites Richmond/Glenside
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Location: United States > Virginia > Richmond
Price Range: $177 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline, Hotels.com and Jetsetter so you can book your Hilton Richmond Hotel & Spa / Short Pump reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Spa Hotel in Richmond
#1 Business Hotel in Richmond
#2 Luxury Hotel in Richmond
#2 Green Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Hilton Richmond Hotel & Spa / Short Pump staff and other travelers.
11 questions
Ask a question

See all questions (11)

Questions? Get answers from Hilton Richmond Hotel & Spa / Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors have pleasant views”
 of 5 bubbles 18554travel, Feb 18, 2017 | Read review
“Ask for Executive Level”
 of 5 bubbles kingfriday_xiii, Feb 6, 2017 | Read review
“I didn't find it noisy anywhere.”
 of 5 bubbles PoppyC64, Jan 3, 2017 | Read review
“Rooms 818 - 822 are directly across from the Concierge Lounge.”
 of 5 bubbles Wolfpack81, Jan 2, 2017 | Read review
“We like the rooms on the back (facing away from Broad Street) - nicer views, in our opinion.”
 of 5 bubbles nycresident2010, Dec 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Priceline
$184* /night
View Deal
Booking.com$189
Hilton.com
TripAdvisor$189
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates