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Hilton Richmond Hotel & Spa / Short Pump

Hilton.com$218*
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Certificate of Excellence
GreenLeadersSilver level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hilton Richmond Hotel & Spa \/ Short Pump
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1,032 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Hotel & Spa / Short Pump
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Showing 1,027: English reviews
Chesapeake, United States
Reviewed May 29, 2016

The hotel was very nice and convenient to all kinds of shopping and restaurants. Lots of ballrooms to use if needed. Bathroom lighting was weak and they ran out of "complimentary" breakfast pastries by 9 a.m. on Sunday, probably their biggest breakfast day. But the staff was very nice and accomodating.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Joy B
Essex, Maryland
Reviewed May 29, 2016 via mobile

We went to a graduation party and just stayed one night. The room was spacious and comfortable. The staff was very helpful and courteous. It was very clean and tidy. They have a Shulas steakhouse next to the lobby also. They have a pool and spa too.

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Thank Markoshannon
Reviewed May 24, 2016 via mobile

My favorite hotel to stay at Richmond, VA!! Hotel staff are courteous and expedient. The rooms and bathrooms are clean!!! Love the ambiance, vibe, and look and feel of this hotel. Great location and free parking. So far, I am very satisfied. 🙃😃

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1Thank Adina C
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Adina C, Thank you for taking a few moments to share your comments regarding your recent stay at our property. Our staff takes pride in providing our guests with unparalleled customer service and first class service that Hilton Hotels are known for. The housekeeping team puts great effort in to making sure all of our guests rooms are impeccably cleaned...

Reviewed May 21, 2016 via mobile

We recently stayed a couple of nights at the Hilton in short pump, the room was very nice with a very comfortable bed, the spa was great and shulas wow!! Great place to stay if you are gonna be in the Richmond area!! The bar in the lobby is a nice touch and the pool was perfect!!

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Thank unclejedva
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Unclejedva, Thank you for taking the time to share your experience during your recent stay with us. I am very pleased to hear that your accommodations were to your liking. Our Aura Spa provides our guests with the ultimate in pampering and total relaxation. After a day of pampering yourself at the spa, an elegant dinner in Shula's American Steakhouse...

Roanoke, Virginia
Reviewed May 21, 2016 via mobile

This Hilton does not offer the usual amenities on weekends. This morning's breakfast offering is potato chips and juice! One of the main reasons I book the executive floor is the convenience of being able to have "breakfast" & work in quite atmosphere with quick accessibility to my room. Very disappointing.

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1Thank VA-Panache
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

VA-Panache, Thank you for taking the time to share your experience during your recent stay with us. I am sorry to hear that your experience in the executive lounge did not meet your expectations. Our Executive Lounge serves a complimentary deluxe continental breakfast to our executive floor guests and Hilton Honors Gold and Diamond members Monday thru Friday from 6:30...

Silver Spring, Maryland
Reviewed May 19, 2016

We were here for a wedding. It was a great experience. The staff was attentive and whatever your need, they fulfilled it. The wedding was at the hotel and the event was over the moon. I highly recommend this hotel because it is super comfortable!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Sarah R
lexington, ma
Reviewed May 19, 2016

Billing errors, rooms not ready, inadequate staff in the breakfast room, front desk couldn't find reservations (this happened 4 people in a row -all were eventually located, the staff just couldn't figure out how to find them)so check in took forever . The facilities are quite nice, but the staff is a wreck. We were overbilled at check out (restaurant...

Review collected in partnership with Hilton Hotels & Resorts
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2Thank jih2lex
Haymarket, Virginia
Reviewed May 17, 2016 via mobile

We attended a weekend convention at this hotel. Staff were welcoming and helpful. The room was clean, my only negative comment would be that the worn chair in the room needed new upholstery. We ate at Shula's Restaurant and the meal was outstanding. Servers were friendly and professional. Enjoyed a relaxing massage in the spa as well. We would definitely...

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Thank Lisa F
Newport News, Virginia
Reviewed May 16, 2016

I attended a conference in the hotel conference center while my wife visited the spa. We stayed overnight one night and had room service for breakfast. Everything was great, and due to the conference we got a group rate. We did not eat in the hotel's restaurant because it looked too expensive.

Review collected in partnership with Hilton Hotels & Resorts
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Thank engineer-type
Columbia, Maryland
Reviewed May 15, 2016 via mobile

Great facility, clean room and good breakfast. However, this review is not 5 stars because we found the bed to be pretty firm and uncomfortable as compared to the recent Hiltons we have stayed at. In fact, the mattress tag said it was from 2009 and was not labeled as the typical Hilton Serta mattress. The friendly staff did indicate...

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1Thank Carmen419
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Carmen 419, Thank you for taking your time to share your comments about your recent stay with us. I appreciate your kind words regarding our hotel, the cleanliness of your room, and the quality of the breakfast that you enjoyed in our hotel restaurant. Our staff works hard to make sure all of our guests experience the world class hospitality...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Location: United States > Virginia > Richmond
Price Range: $177 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Green Hotel in Richmond
#3 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Richmond Hotel & Spa / Short Pump staff and other travelers.
13 questions
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Questions? Get answers from Hilton Richmond Hotel & Spa / Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room midway between the elevator lobby and the end of the hall.”
jiml3222, Apr 8, 2017 | Read review
“Try for 8th floor club level.”
tombob7, Apr 3, 2017 | Read review
“Higher floors have pleasant views”
18554travel, Feb 18, 2017 | Read review
“Ask for Executive Level”
kingfriday_xiii, Feb 6, 2017 | Read review
“I didn't find it noisy anywhere.”
PoppyC64, Jan 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Hilton.com
$218* /night
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Prices are for 1 room, 2 adults
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