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Hilton Richmond Hotel & Spa / Short Pump

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1 room 2 adults 0 children
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Hilton Richmond Hotel & Spa \/ Short Pump
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1,020 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Hotel & Spa / Short Pump
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Showing 1,016: English reviews
Richmond, Virginia
Reviewed August 7, 2016

Check in and out process was smooth and very quick. The onsite steakhouse (Shula's) was delicious, and the bar made fantastic drinks. 24-hour room service was great. The rooms were spacious and the staff were extremely helpful. The store was closed but they brought some items up to our room that we'd forgotten to bring, at no charge. Would recommend...

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Helpful?
Thank sfotovat
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Sfotovat, Thank you for taking time out of your schedule to share your experience during your recent stay with us. I am delighted to hear that your experience at our property was such an amazing experience. Our front desk team does an amazing job of getting our guests checked in and out within a timely fashion, while maintaining the...

chicago, United States
Reviewed August 4, 2016

******* Overall it is the best Hotel you can find. I give it 7 stars. Location and cleanliness is excellent. You can not find any better place. I recommend Hilton to anyone want to have piece of mind. I like the service and the hospitality of the Hilton

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Saadi R
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Saadi R, Thank you for taking the opportunity to share your experience during you recent stay at our property. We appreciate your kind words regarding your stay at our property. Our convenient location in downtown Short Pump affords our guests many shopping, dining, and entertainment options. Having a nice hotel is certainly the first step in the right direction...

Washington DC, District of Columbia
Reviewed August 2, 2016

Everything was fabulous. We stayed in room 530. The only issue we had was that while taking a shower the water would back up into the tub. So several times while showering we would turn off the water to let it drain so as not to be standing in water up to our ankles.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank dstone023
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Dstone023, Thank you for taking the opportunity to review your recent stay at our hotel on Tripadvisor. We are pleased to hear that you enjoyed the time that you spent here with us. I appreciate you bring the issue with the tub draining in room 530. Our engineering team has resolved the issue with the tub draining. We don't...

strasburg va
Reviewed August 2, 2016

This may be the best Hilton property I have experienced. From the minute we entered we were greeted by staff and at check-in I was given a personalized gift card and bag which included gourmet cheese and crackers. The room was very clear and large. I was traveling with a 3yr old and the concierge went out of her way...

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Helpful?
Thank CoffeeT
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings CoffeeT, Thank you for taking a few moments to share your review of your recent stay with us. My staff and I are humbled by your five star review of our hotel. Our front desk staff does a phenomenal job and is currently ranked #1 out of 282 Hilton properties for their pre-arrival and arrival experience. I am glad...

McLean, Virginia
Reviewed August 1, 2016

Service was fantastic (room, cleaning, breakfast, and bar), free water bottles, found an old container of humus... I'm usually picky about the shampoo and conditioner cuz I colour my hair, but the complementary soaps and conditioners were the absolute best I have ever had at any hotel!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Glhf11235
Lynchburg, Virginia
Reviewed July 31, 2016

Great hotel - highly recommend! I've stayed here twice recently and always had excellent customer service with any of the staff that I interacted with. The hotel is super stylish, convenient and very clean!

Review collected in partnership with Hilton Hotels & Resorts
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Thank lmmartin2016
Charlotte, North Carolina
Reviewed July 31, 2016

I found this hotel to be fine, the people were nice, it was well maintained, adequate gym and restaurants. However, I was pretty shocked that the executive lounge charged for alcohol. In every other hotel I have ever been to, if you have status and are on the executive floor, drinks are included during the happy hour / dinner time.

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2Thank Marc M
short pump, United States
Reviewed July 31, 2016

I was very impressed with the cleanliness of the room, the desk staff and the bartender. I would defenitly stay at the short pump hotel whenever I come back to short pump virginia. The service was exceptional.

Review collected in partnership with Hilton Hotels & Resorts
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Thank David W
Reviewed July 29, 2016

All good. The staff was professional and helpful, the room was clean and comfortable and the hotel had plenty of perks (free self parking, internet in the room, a spa, a coffee shop for the mornings - so my husband could get his Starbucks fix.) The breakfast was good and the restaurant, Shula's, was a good choice. We were in...

Review collected in partnership with Hilton Hotels & Resorts
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Thank suzannesQ8097YG
Richmond, Virginia
Reviewed July 29, 2016

I thoroughly enjoyed my 7 day stay at the Hilton. The employees became my friends, met/exceeded all of my needs and those of the other members of the National Baptist Deacons Convention of America, Inc. and Its Auxiliaries. I will definitely return and recommend this Hotel to others.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lindsay B
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Location: United States > Virginia > Richmond
Price Range: $174 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Spa Hotel in Richmond
#1 Business Hotel in Richmond
#2 Green Hotel in Richmond
#3 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Richmond Hotel & Spa / Short Pump staff and other travelers.
12 questions
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Questions? Get answers from Hilton Richmond Hotel & Spa / Short Pump staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room midway between the elevator lobby and the end of the hall.”
jiml3222, 2 weeks ago | Read review
“Try for 8th floor club level.”
tombob7, 3 weeks ago | Read review
“Higher floors have pleasant views”
18554travel, Feb 18, 2017 | Read review
“Ask for Executive Level”
kingfriday_xiii, Feb 6, 2017 | Read review
“I didn't find it noisy anywhere.”
PoppyC64, Jan 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question