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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Richmond Hotel & Spa / Short Pump
More questions?
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 91 in Richmond
Location
4.7
Cleanliness
4.7
Service
4.5
Value
4.3
GreenLeaders Silver level
The Hilton Richmond Hotel & Spa/Short Pump in Virginia is nestled in the prominent Short Pump area. Featuring 254 rooms & suites, 22,000 square feet of flexible meeting space, day spa and Shula's American Steak House, guests will be treated to the best options in Richmond. The hotel is located just off Broad Street & Interstate 64 approximately 20 minutes from Richmond International Airport. Next door, the exclusive Short Pump Town Center features an upscale selection of options for shopping, movie theaters and dining. Businesses in the Short Pump & Downtown Richmond areas will enjoy the hotel's location with easy access from the hotels front door. Each of our 254 guestrooms and suites at the Hilton hotel in Richmond, VA are tastefully appointed to accommodate travelers looking for comfort and functionality.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Business Center with Internet Access
Conference facilities
Spa
Valet parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
65Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
12042 W Broad St, Richmond, VA 23233-7689
Getting there
Rental CarsSee rental cars from $40/day
1452Reviews18Q+A100Room tips
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Our family enjoyed a weekend getaway at the Hilton Shirt Pump, which is not far from Richmond. The hotel was nice and in good shape overall and our room was very clean. Pandemic safety was still being followed (thankfully!) and we felt comfortable and safe during our stay.
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Date of stay: April 2022Trip type: Traveled
Helpful
Hotel's Favorite
We needed an overnight place to sleep during our long car journey from the south (I-95) and wanted a high-quality hotel for that. As Hilton Honors members, we chose this hotel. It is excellent with very comfortable rooms. Spotless. One of the very nice things is that this hotel is located next to the huge, upscale Short Pump shopping center with numerous quality dining choices and many stores, should you wish to shop. Most of the restaurants are within walking distance or a 5 minute car ride. This hotel could not have been better for our needs. We would stay there again.
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Date of stay: May 2021
Rooms
Location
Service
2 Helpful votes
Helpful
Response from Steve Kendall, General Manager at Hilton Richmond Hotel & Spa / Short Pump
Responded May 25, 2021
Thank you for taking the time to give us your feedback, we look forward to serving you again.
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I've stayed at this Hilton several times since 2015 as an overnight stop on our way to Florida. We always stay on the Executive Floor. The perks of Executive are worth it for an overnight. The hotel is generally lovely and the staff are accommodating. The main reason I'm giving it 3 stars is the dang showers. Ever since 2015 the floor in the showers are a disaster. I think it's hard water staining, but honestly, it looks attrocious. You can never tell if the room has been properly cleaned or not. I would've have thought this is something they would have fixed over the years, but I stayed there in 2020 and nope, still a disaster! The room was also looking a little ragged the last time we stayed last year. It's time for a soft upgrade for sure, but generally it's still a good spot to stopover. …
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Date of stay: April 2022Trip type: Traveled
Room Tip: Good for an overnight.
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Helpful
Our stay did not start well. Pulling into the driveway there is an event entrance and what appears to be a spa entrance. After circling the property it became apparent that the spa entrance was also the main hotel entrance, although there were no signs indicating that. Approaching the front desk, we were informed there was no luggage assistance, no room service, no restaurant service except in the morning, and the embedded Starbucks was not open on Sunday through Tuesday. (We were checking in Sunday afternoon.) The hotel is badly worn, suffering from obviously deferred maintenance. Carpets, elevators, furniture, and some walls and ceilings are badly in need of refurbishment. The dreadful red patterned carpet that was merely garish when the hotel opened and is in the hallways, is currently soiled and faded. The furniture in our executive suite, never nice to begin with, was shabby and forlorn looking. The executive floor lounge was closed with all signs removed. In a very bad sign, the awful packet coffe in the room was no worse than the complimentary morning coffee in the lobby. The only creamer available for either was one of those chemical glop products. I could barely give this facility two stars. Five stars would be absurd. A Super 8 affiliation would be more appropriate, and the prices should match. What we paid for the suite was a very bad value. Having been at the hotel opening, it was sad to see the state it was in, and how far the property had declined.…
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: There are none
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Helpful
After months of letting this simmer, it feels like a personal obligation to complete this Hilton review. This is one of the three worst properties I personally have stayed in out of thousands. I kicked myself for months for not checking out of this hotel after the terrible experience in the first room, and certainly for not leaving by the first morning of a two night stay. We had reserved a room on the executive level although the Executive Lounge was closed in September of 2021 because of Covid concerns. The first room we checked into had ants crawling on the heavily stained carpet near the upholstered sitting chair. We called to change rooms and were shortly accommodated by transfer to another executive floor room. This second room had water damage in the ceiling, stuffing coming out of the headboard, mismatched lampshades, a ripped lampshade, and filthy carpeting. But no ants. We were informed that there were no other executive level rooms available, and because we were hurried to make our dinner reservation, we accepted this deplorable room. We should have exited the next day but had a full itinerary. Check-out after two nights was remarkable for the desk clerk asleep in a side room, snarling that we did not need anything from him to leave. This property was researched extensively. What a lasting, horrifying experience that marred our vacation to Richmond (an oxymoron?) Any favorable review of this hotel does not realize the deplorable conditions lurking within the walls, ceiling, and some of the rooms.…
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Room Tip: Avoid this hotel
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Helpful
Excellent stay, from the friendly front desk and restaurant staff to the clean and quiet room, perfect room temperature, and comfortable bed. The breakfast was delicious as well! Highly recommend this hotel as a stop over when traveling from NY/NJ area to Florida. You will get a great night sleep!
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Date of stay: February 2022Trip type: Traveled
Helpful
GentlemanlyScholar wrote a review Feb 2022
Philadelphia, Pennsylvania36 contributions53 helpful votes
This is a typical suburban Hilton in a good location near a lot of shopping and places to eat. It is a good place to stay for a business trip, especially as the onsite restaurant (shulas) is pretty good which is a nice luxury to have after a long day if you don't feel like going far to eat. Try the pork belly appetizer - it is amazing!. There is also a decent gym and pool. Rooms are big, and have everything you need for a comfortable stay.
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Date of stay: July 2021Trip type: Traveled
Rooms
Service
Sleep Quality
Helpful
I stay at this hotel at least once a year for business. Staff is always very friendly and accommodating. Breakfast at Shula's Steakhouse is great and reasonably priced. Conference rooms are always climate controlled. Catering staff are very helpful and the food is great.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: February 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
I have stayed at this property numerous times in the last few years and it is my "go to" in the Richmond area. Many of the reasons that I like the property remain. It's in a great location, has nice facilities, rooms are comfortable, and meeting services are very good. I struggled with this review because this should be a 4 or 5 star property; however, they need to get their service levels back up. The Executive Lounge still isn't open....it's passed time. There are no social distancing rules anywhere else in the hotel so this shouldn't be a problem. There is a breakfast in the restaurant and Hhonors guests are provided a credit but it's not as nice. The service was slow. On the second morning, they brought my breakfast in a bag even though I had sat down and ordered. My biggest issue is housekeeping. Most Hilton properties have used a service on request model since the start of the pandemic. While I think it's time to end this, I made the request when I checked in. I was informed that they do not provide housekeeping service unless the stay is at least 4 nights. They agreed to replace towels and empty trash and I requested that be done daily. After the first night, it wasn't done and I had to request again. It wasn't done after the second night either. Daily service is part of being a full service hotel....this needs to be corrected. I hope that I can provide a higher rating in the future.…
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Date of stay: February 2022Trip type: Traveled
Rooms
Service
Sleep Quality
Helpful
We have stayed here numerous times and travel with our two dogs. Perfect for our needs of a higher end stay yet pet friendly. Great restaurant in the hotel but numerous great restaurants within a mile. Next to fantastic shopping at Short Pump also!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$195 - $238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton richmond hotel and spa / short pump
LOCATION
United StatesVirginiaRichmond
NUMBER OF ROOMS
254
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Claim Your Listing Frequently Asked Questions about Hilton Richmond Hotel & Spa / Short Pump
Which popular attractions are close to Hilton Richmond Hotel & Spa / Short Pump?
Nearby attractions include Short Pump Mall (0.5 miles), Funny Bone Comedy Club & Restaurant (0.6 miles), and Tweed (0.7 miles).
What are some of the property amenities at Hilton Richmond Hotel & Spa / Short Pump?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hilton Richmond Hotel & Spa / Short Pump?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hilton Richmond Hotel & Spa / Short Pump?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hilton Richmond Hotel & Spa / Short Pump?
Conveniently located restaurants include Texas de Brazil, Maggiano's - Richmond, and Cooper's Hawk Winery & Restaurants.
Are there opportunities to exercise at Hilton Richmond Hotel & Spa / Short Pump?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Richmond Hotel & Spa / Short Pump?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Richmond Hotel & Spa / Short Pump offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Richmond Hotel & Spa / Short Pump?
Many travelers enjoy visiting Tuckahoe Plantation (5.9 miles), Meadow Farm Museum (6.2 miles), and J. E. B Stuart Yellow Tavern Memorial (9.6 miles).
Is Hilton Richmond Hotel & Spa / Short Pump accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.