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    Hilton Richmond Hotel & Spa / Short Pump

    1,287 reviews
    #3 of 84 Hotels in Richmond
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    12042 W Broad St, Richmond, VA 23233-7689
    +1 855-605-0316
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    Lowest prices for your stay
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    Guests 1 room, 2 adults, 0 childrenGuests 12
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    Traveler (120)
    Room & Suite (52)
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    Certificate of Excellence

    About

    4.5
    Excellent
    1,286 reviews
    #3 of 84 hotels in Richmond
    Location
    Cleanliness
    Service
    Value
    Certificate of Excellence
    GreenLeaders Silver level
    The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home.
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    Full view
    Property amenities
    Pool
    Free parking
    Free High Speed Internet (WiFi)
    Fitness Center with Gym / Workout Room
    Room service
    Restaurant
    Spa
    Banquet Room
    Business Center with Internet Access
    Concierge
    Conference Facilities
    Dry Cleaning
    Heated pool
    Hot Tub
    Indoor pool
    Laundry Service
    Meeting rooms
    Multilingual Staff
    Non-smoking hotel
    Paid Internet
    Shuttle Bus Service
    Wheelchair access
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    Room features
    Refrigerator in room
    Family Rooms
    Non-smoking rooms
    Suites
    Good to know
    HOTEL CLASS
    HOTEL STYLE
    Value
    Green
    Hotel links
    Visit hotel website
    Special Offer:Price Match Guarantee
    Hotel deals
    1,286Reviews
    16Q+A
    100Room tips

    Reviews

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    Popular mentions
    Great location
    The hotel is located in a prime area, close to shopping and restaurants. The executive floor lounge was very convenient for us, especially with small kids. Service was good. We will have to make sure we check out the spa next time.
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    Date of stay: May 2019
    Hotel's Favorite
    Enjoyable weekend visit with friends
    Visited Richmond, VA to celebrate our friend's birthday at a jazz venue. We all stayed at this hotel and we enjoyed it tremendously. Spacious rooms, comfortable bed, free parking , inside the building and out, and really enjoyed using the digital key for access…
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    Date of stay: March 2019
    Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump
    Responded Apr 8, 2019
    Thank you very much for your feedback regarding your stay with us. We are pleased to hear how you feel about our hotel. We strive to provide not just a hotel stay but an experience for our guests. If we can be of assistance to you in the future please let us know. We are very close to rolling out a new restaurant concept, we hope you come back and give it a try.
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    Perfect location for a perfect occasion wedding.
    We went to Richmond for our sons wedding and had two other sets of relatives. We were welcomed with a nice southern hospitality to the hotel. The free shuttle was awesome. Close to many restaurants. ❤️
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    Review collected in partnership with Hilton Hotels & Resorts
    Date of stay: May 2019
    Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump
    Responded 4 days ago
    I am very happy to hear that you liked our hotel and location. It is a very up and coming area and we are proud to be in the middle of it, with a great hotel and team!
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    Not Good
    It Wasn't Worth The Money I Spent... Especially Since It Was Birthday The Room Smelt Bad The Carpet Was Old And It Buckled I Kept Tripping On It The Rooms On The Lower Floors Should Be Just A Nice As The Executive Rooms on The 8th Floor.
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    Review collected in partnership with Hilton Hotels & Resorts
    Date of stay: May 2019
    Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump
    Responded 4 days ago
    Thank you for taking a few moments to share a review of your recent stay with us. I am concerned to hear that our hotel was unable to impress someone with such high standards and expectations. We are very fortunate to have a beautiful facility,and we certainly do our best to maintain it. I have shared your concerns with our team and truly appreciate your feedback. We are currently in the design stage for an renovation, this will take care of any physical concerns. I hope will give us another chance.
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    Excellent choice
    The room was very clean; quiet and comfortable. The pillows were a little too stiff for me but found one softer one. Slept well and rested for the business meeting to follow the next day. Breakfast buffet was amazing.
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    Review collected in partnership with Hilton Hotels & Resorts
    Date of stay: May 2019
    Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump
    Responded 4 days ago
    Thank you for taking the opportunity to share a review of your recent stay at our property on Tripadvisor. I am pleased to hear that you have enjoyed your stays with us. We are fortunate to have a beautiful hotel, but the real stars of our hotel are our team of hospitality professionals who make it their number one priority to take excellent care of our guests.We look forward to seeing you again, soon.
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    PRICE RANGE
    $174 - $324 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    hilton richmond hotel and spa / short pump
    LOCATION
    United StatesVirginiaRichmond
    NUMBER OF ROOMS
    254
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