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Room & Suite (64)
Dining (19)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Richmond Hotel & Spa / Short Pump
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 88 hotels in Richmond
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. Now featuring The Hilton CleanStay Experience This industry-leading program impacts every aspect of the hotel experience and reinforces our commitment to the wellbeing of our guests and Team Members. Hilton CleanStay is bringing elevated cleaning practices across every step of the guest experience. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Shula's Restaurant, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious work spaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Valet parking
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Sauna
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Spa
Salon
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English
Location
Full view
57Somewhat walkable
Grade: 57 out of 100
61Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
12042 W Broad St, Richmond, VA 23233-7689
Getting there
Rental CarsSee rental cars from $38/day
1,390Reviews18Q+A100Room tips
Reviews
Traveler rating
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- 20
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Popular mentions
Hotel's Favorite
Stayed one night while on business in January, and left with a favorable experience. The guest room was standard for a Hilton, very clean, nicer finishes, sizeable bathroom, and expected amenities. The sleep quality was outstanding, and made me wish I had another night or two at that hotel. This is a full service Hilton, so there is nice fitness center, pool, on-site restaurant, spa, etc. The location is perfect for shopping and dining, and access to 288 and I-64 are within a short drive. There is plenty of parking and even an underground parking garage for those chilly or rainy nights. The staff were all very kind and professional as well. I would highly recommend this hotel, and look forward to staying again in the future.
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Date of stay: January 2021Trip type: Traveled on business
Rooms
Location
Service
Helpful
The staff was very friendly. The hotel is near everything in short pump. Takes only about 20 minutes to get to downtown Richmond. The room was clean well. The bathroom was larger than i thought. Ample parking near the lobby. Felt very safe.
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Date of stay: November 2020
Value
Service
Sleep Quality
Helpful
Traveler wrote a review Nov 2020
Rocky Mountain National Park, Colorado8 contributions2 helpful votes
Very Clean and Awesome Place to Stay! Close to a lot of restaurants . Shopping plazas close by. Hotel staff friendly . Parking excellent on main level and close to lobby. Safety elevators, need key to go up. In house restaurant. Refrigerator in room. Large spacious bathrooms. 2 safety locks in addition to regular lock. Family or couple friendly
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Helpful
Response from Steve Kendall, General Manager at Hilton Richmond Hotel & Spa / Short Pump
Responded 3 weeks ago
Thank you for taking the time to share your appreciation of all that the hotel has to offer. Our Staff and Location are certainly two key features of the hotel that most of our guests appreciate. We hope that you will continue to make Hilton your home in Richmond and wherever your travels should take you.
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The hotel and room were very nice and the people were awesome. The second day we were there we left at 12:00 noon to attend a funeral. We asked the front desk to have our room cleaned while we were gone. We got back at 10:45 PM and the room was just as we left it.....no service. There were many brand new hotels in the immediate area for a lot less money, but I have always had good experiences with Hilton, so I paid more. Future trips to Richmond will not include a stay here.
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Date of stay: October 2020
Rooms
Location
Service
Helpful
Response from Steve Kendall, General Manager at Hilton Richmond Hotel & Spa / Short Pump
Responded 3 weeks ago
Thank you for taking a few moments to share a review of your recent stay with us. I am concerned to hear that our hotel was unable to impress someone with such high standards and expectations. We are very fortunate to have a beautiful facility, and we certainly do our best to maintain it. What you experienced is not the norm, I hope will give us another chance.
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First of all a huge than you to the employees and management of this hotel!! You have done a great job at keeping this hotel spotless and a place to feel comfortable when traveling during COVID. I have stayed her twice in the last 6 weeks with my daughter for soccer and both times management gave me rooms that were vacant for 3-4 days before my stay. The restaurant is great and a place I felt safe sitting and eating in during the pandemic. I would recommend this hotel to anyone. Thank you Hilton for going above and beyond for your customers and loyal rewards members.
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Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Steve Kendall, General Manager at Hilton Richmond Hotel & Spa / Short Pump
Responded 3 weeks ago
Thank you very much for your feedback regarding your stay with us. We are pleased to hear how you feel about our hotel. We strive to provide not just a hotel stay but an experience for our guests. If we can be of assistance to you in the future please let us know.
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PRICE RANGE
$135 - $325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton richmond hotel and spa / short pump
LOCATION
United StatesVirginiaRichmond
NUMBER OF ROOMS
254
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Claim Your Listing Frequently Asked Questions about Hilton Richmond Hotel & Spa / Short Pump
Which popular attractions are close to Hilton Richmond Hotel & Spa / Short Pump?
Nearby attractions include Short Pump Mall (0.5 miles), Funny Bone Comedy Club & Restaurant (0.6 miles), and Tweed (0.7 miles).
What are some of the property amenities at Hilton Richmond Hotel & Spa / Short Pump?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hilton Richmond Hotel & Spa / Short Pump?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hilton Richmond Hotel & Spa / Short Pump?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hilton Richmond Hotel & Spa / Short Pump?
Conveniently located restaurants include Texas de Brazil, Maggiano's - Richmond, and The Boathouse at Short Pump Town Center.
Are there opportunities to exercise at Hilton Richmond Hotel & Spa / Short Pump?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Hilton Richmond Hotel & Spa / Short Pump?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Richmond Hotel & Spa / Short Pump offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Richmond Hotel & Spa / Short Pump?
Many travelers enjoy visiting Tuckahoe Plantation (5.9 miles), Meadow Farm Museum (6.2 miles), and J. E. B Stuart Yellow Tavern Memorial (9.6 miles).
Is Hilton Richmond Hotel & Spa / Short Pump accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.