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    HYATT House Richmond-West

    11800 W Broad St Ste 1098, Richmond, VA 23233-7927
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    $117
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    Traveler (124)
    Room & Suite (66)
    Dining (13)
    Similar nearby hotels
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    Overview

    • Excellent66%
    • Very good24%
    • Average5%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “fire pit” (67 reviews)
    “corner suite” (33 reviews)
    “short pump” (76 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness center
    3 Star Hotel
    All hotel details
    Offers from HYATT House Richmond-West
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    Hilton Richmond Downtown
     
    Linden Row Inn
     
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    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveler rating
    Traveler type
    Time of year
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    Reviewed 6 days ago

    There was urine on our mattress when we went to get in the bed. Everything was soaked- the mattress, the mattress pad, the sheets, and the blanket. It reeked of stale urine in the bed. Absolutely awful! How could that have been missed by the...More

    Review collected in partnership with Hyatt Hotels
    Helpful?
    Hotel's Favorite
    Reviewed 4 weeks ago

    We have been staying at the Hyatt House Richmond West for a few years now -We started coming because we love the Short Pump Mall which is connected to the property. (That mall has its own charm--but that is for another review). Then we started...More

    Helpful?
    Response from HhRichmondGM, General Manager at HYATT House Richmond-West

    Dear jodo, Wow! This is a really nice review on our hotel. Thank you for taking the time out of your schedule to review us. Good reviews are always nice to read but this one goes over the top. First, let me take the time...More

    Reviewed 1 week ago

    The room was super clean, the staff was extremely gracious and helpful. Loved the location and proximity to town center restaurants and shops! We spent much of our time walking through the town center and enjoyed leaving our car parked.More

    Review collected in partnership with Hyatt Hotels
    Helpful?
    Response from HhRichmondGM, General Manager at HYATT House Richmond-West

    Dear V3372GJadams, Thank you for choosing our hotel during your travels. The Hyatt house Richmond-West is the only place to stay if you are shopping at the Short Pump Town Center. Everything is within walking distance and our newly renovated rooms are perfect to come...More

    Reviewed 1 week ago via mobile

    Amazing location... right next to the short pump mall. The hotel grounds were kept clean and neat. The staff were very helpful and friendly. Melissa at the front desk went above and beyond in customer service. The rooms were spectacular!!!! Very clean and spacious. I...More

    Helpful?
    Response from HhRichmondGM, General Manager at HYATT House Richmond-West

    Dear Tanishia, Thank you for the amazing review! You will always find helpful and friendly team members at the Hyatt house Richmond-West. I appreciate you taking the time to recognize Melissa. She is truly a hard worker and genuinely enjoys interacting with our guests. Her...More

    Reviewed 1 week ago

    Couldn't have asked for a better hotel! Price, value, location, and staff were all amazing very satisfied with the customer service! Restaraunts near by, shopping, all within walking distance. Highly recommend the suite with the kitchen!More

    Review collected in partnership with Hyatt Hotels
    Helpful?
    Response from HhRichmondGM, General Manager at HYATT House Richmond-West

    Dear 206jenac, It is always a joyful time for us when family and friends come together to celebrate weddings. The relationships we build with our guests are unimaginable. Thank you for the wonderful comments on our team at the Hyatt house Richmond-West. They work extremely...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Breakfast included
    • Room Service
    • Restaurant
    • Hotel Amenities
    • Business Center with Internet Access
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Banquet Room
    • Conference Facilities
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Restaurant
    Details
    • Price range
    • $133 - $252 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Richmond
    • #5 Family Hotel in Richmond
    • #7 Business Hotel in Richmond
    Photos
    Traveler (124)
    Room & Suite (66)
    Dining (13)
    Pool & Beach (6)
    Nearby
    Nearby Hotels
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    Candlewood Suites Richmond West End Short Pump
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    Nearby Restaurants
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    Texas de Brazil
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    Nearby Attractions
    Short Pump Mall
    95 reviews
    .09 miles away
    The Halligan Bar & Grill - Short Pump
    13 reviews
    .97 miles away
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    .09 miles away
    Questions & AnswersAsk a question
    jodyk989
    I was wondering what kind of pillow options you have? I am also wondering what kind of mattress pad is on the bed, it was very comfortable.
    November 18, 2016|
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    Kristine K
    the comfort of the pull of the couches?
    November 16, 2016|
    Answer Show all 5 answers
    Response from tncutt | Reviewed this property |
    Sorry - I didn't use them either.
    0
    Votes
    cktrio
    Will the pool be open in March?
    October 24, 2016|
    Answer Show all 3 answers
    Response from HhRichmondGM | Property representative |
    Hi cktrio! Our pool is seasonal and unfortunately we don't typically open it until the weather gets warmer and is consistently warm. In the past we've opened it mid-April, but always open by Memorial Day weekend. Thanks... More
    1
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    Room Tips
    "Cincierge or Executive floor"
    Read review
    "We stayed on the second floor near the pool and gym. great location"
    Read review
    "End of hall on any floor."
    Read review
    "great for traveling with families: ask for double queen room connected to king suite"
    Read review