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HYATT House Richmond-West

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HYATT House Richmond-West
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559 Reviews from our TripAdvisor Community

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Showing 554: English reviews
Washington DC, District of Columbia
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed yesterday NEW

We loved staying here. Lots of cool modern design touches. Great buffet breakfast. Gorgeous pool, spa and fire pit area. Small but excellent fitness center. LOVED the tub suite, although they need to update the hanging doors in the suite (hands can get caught when closing) and they need to add some doors in the bathroom (open shower and toilet... More 

Helpful?
Thank choosevegan
Level Contributor
99 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Arrived st 1:30am for my reserved room but was told by the night clerk they had no room for me. However, she was quick to show me the GM and manager had already taken care of the problem by reserving and paying for a room at a sister brand fairly close by. This was a customer care win in the... More 

Helpful?
Thank Dennis F
Greenville, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Hyatt House was extremely convenient to my business trip destination. The staff was great, the rooms were clean, beds were ok. I would recommend this hotel for a quick Richmond, VA trip, especially if you will want to shop!

Review collected in partnership with Hyatt Hotels

Helpful?
Thank rachelnjoe
Fredericksburg, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Enjoyed my stay at the Hyatt House what a wonderful place to stay very clean wonderful service excellent location and comfortable rooms. I highly recommend the hyatt house if you are in the Richmond area.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Shawn S
Upper Saddle River, New Jersey
1 review
5 of 5 stars Reviewed 3 days ago NEW

I've stayed at this hotel several times and is by far my favorite. From the cleanliness, ambiance, to the professional & nice staff, food, everything about this hotel is nothing short of amazing. Centrally located & very convenient to shopping. There are absolutely no complaints about this hotel, everything in my opinion is superb and I mean EVERYTHING! Highly recommend... More 

Helpful?
Thank msj9gena
Emporia, Virginia
Level Contributor
14 reviews
5 of 5 stars Reviewed 1 week ago

Great location...lots to do nearby...and wonderful shopping and dining right at your door! Clean rooms and amazing private outdoor pool with hot tub, sitting area and fire pit! Will always stay here when in the area.

Helpful?
Thank famileemn
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear famileemn, Thank you for the excellent review! Our convenient location sits in the heart of downtown Short Pump, attached to the Short Pump Towne Center. There is never a dull moment with so much to do only a short distance away. Our outdoor infinity pool and hot tub is located on the second floor if going out is not... More 

Capitol Heights, Maryland
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Such a wonderful hotel with great location. Wonderful staff, was able to check in 3 hours before check in . Our room had a kitchenette, bed was so comfortable I didn't wanna leave. The breakfast was also good , they had omelets potatoes and many more. Not one problem the entire stay . Please checkout . Oh and did I... More 

Helpful?
Thank teeab
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear teeab, I am delighted to hear about your wonderful experience at our hotel. We always try to accommodate our guests by honoring an early check-in based on availability. I am grateful we were able to provide you with an early check-in as I am sure it made your day more enjoyable. Our one of a kind breakfast is not... More 

Pittsburgh, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

everything was perfect. the hotel is very clean. the staff is super friendly. the pool was awesome for the kids and the adults. the continental breakfast had everything you could imagine. it is perfectly located. the mall is right next door, along with a ton of really nice restaurants.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank beelinequeen
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear beelinequeen, I am pleased your family chose our hotel for your trip to Richmond. We have beautiful room accommodations that will fulfill the needs of a family plus we have amenities for all ages; including the pool and games from our Borrows menu. We understand the needs of a family so we offer a full buffet breakfast which is... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Location: United States > Virginia > Richmond
Price Range: $107 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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