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About
#18 of 95 hotels in Richmond
Location
4.6
Cleanliness
4.4
Service
4.4
Value
4.1
Embrace Southern elegance at Omni Richmond Hotel, an elegant retreat that overlooks the class 4 rapids of the scenic James River in Richmond, Virginia. Enjoy storied views, a heated indoor pool, and a beautiful atrium restaurant serving Tuscan delights. There's also an Italian market, Starbucks cafe, and breezy outdoor sundeck. The Virginia State Capitol and Virginia Museum of Fine Arts are moments away from the hotel. The hotel is conveniently located in downtown Richmond, VA making it an ideal place to hold large meetings, corporate events, and weddings. Our personalized service and luxury accommodations will not disappoint you and your guests.
Omni Richmond Hotel is a truly unique destination offering easy access to timeless architecture, historic features and vibrant local life that defines the Richmond experience.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Aerobics offsite
Canoeing offsite
Kids stay free
Valet parking
Paid private parking nearby
Free wifi in the business center
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Private pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Happy hour
Special diet menus
Wine / champagne
Vending machine
Fishing
Raquetball offsite
Squash offsite
Tennis court offsite
Kids club
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Shops
Sun deck
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish
Location
91Great for walkers
Grade: 91 out of 100
35Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
Contact
100 S 12th St, Richmond, VA 23219-4012
Getting there
Main Street Station8 min
Rental CarsSee rental cars from $40/day
2445Reviews18Q+A100Room tips
Reviews
Traveler rating
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Most Recent
This place needs a lesson in hospitality. Upon arrival, no front desk or valet in sight. They also need to inspect their rooms - broken safety latch and outlets, lamp & clock. Being high up, it’s quiet from the city but having a connecting room, you can hear everything from the neighboring guests. As we left, not a single goodbye or thank you for staying. There are many options in the city, I suggest looking elsewhere.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Hotel's Favorite
Celia and the Omni Richmond saved us from an AirB&B corporate apartment rental disaster. Tired from driving and looking for a place to stay last min at 10pm, Celia at the front desk was incredibly friendly, empathetic and super helpful in setting us up with a wonderful room for the evening and, within minutes, my family’s stress was finally relieved. Her courteous service is applauded and super appreciated. Similar to a previous review I saw posted, the staff is first rate and their hospitality is impressive. And their two double beds room is very nice, has lots of upgraded touches, and is very well kept for an older hotel. Great linens, comfortable beds and overall an excellent stay so far. The perfect hotel for older families, too. Would highly recommend to stay here. Thanks again, Celia!…
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I spent one night on a short trip to Richmond. The Omni was a very quiet and comfortable place to stay and I got a good night's rest. I also made use of the indoor pool to relax and get some exercise. The hotel is located is amongst the bank towers of downtown Richmond, and just two or three blocks from Capitol Square.
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Date of stay: January 2023Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I was greeted and checked-in by a pleasant front desk clerk. The room was large and spacious with a comfortable bed with a white fluffy comforter and luxury pillows, safe, mini-fridge, desk, large tv and sitting area. The bathroom was large and clean, and the waterfall shower head had amazing water pressure with long-lasting warm water. The 24-hour gym has a Peloton and there are several restaurants and a Starbucks on the premises. My stay was enjoyable.
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Date of stay: January 2023Trip type: Traveled on business
Value
Rooms
Service
Room Tip: Join the membership rewards program for the best price.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed here for a work trip. The trip happened to fall over my birthday. When I walked into my room, there was a note wishing me happy birthday from the front desk supervisor along with balloons and a charcuterie board. I have travelled on my birthday at least a half dozen times for work (I travel quite a bit throughout the year in general) and never had a hotel taken the initiative to do something like this before. I was highly impressed!
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel has been a complete failure from the start. Very disappointing for $219/night. When we pulled in, we learned that the hotel only has one charger for electric vehicles, and in order to have access to it, we had to pay for valet service. In addition, we were told that with six cars ahead of us, they can’t guarantee that our car will get charged. I’m sorry, but for what is touted as a modern, luxury hotel, they should have more than one measly charger. There are a pretty sizeable number of people increasingly moving to EVs, so come on. The hotel’s website says “there are electric charging stations onsite at Omni Richmond Richmond.” Management needs to make the word “single” singular, and not give off the impression that charging stations are plentiful. So, we give the valet our car and enter. Very underwhelming. Spacious but extremely aged, and there were multiple pieces of large black debris on the floor. Check-in was ok. We get to our room, and my husband, who is definitely not one for details and is generally not too observant, noticed hair all over the bathroom. It started with seeing one on the floor, then he noticed more and more strands of hair on the towels, etc. we told the front we needed another room. Their demeanor about it was ok and they did apologize and said they were going to consult with housekeeping and/or send them up. The room also smelled weird, kind of similar to a sour scent you get when you enter a space with aged carpet. Our second room just a few doors down was only minimally better. We didn’t catch it until showering, but multiple strands of medium length brown hair in this bathroom too. Besides the hair, one of the USB ports on the alarm clock doesn’t seem to work, the pillowcases are wrinkled, the carpet is not as clean as it could be, and overall it’s just a sucky feeling. When we came back from dinner and asked the front desk for our complimentary water, the woman who got it for us had the biggest attitude ever. How about you find another job if you don’t like people and are going to act like that. Sorry we would like a bottle of your cheap Nestle water. Sorry for even daring to bother you, dear employee. Our friends staying on another floor had an empty shampoo bottle. So housekeeping is not even on top of that? And we’re being charged $150 for our dog when they can’t keep their own facilities sanitary? I can’t wait to check out and would never recommend this hotel under any circumstances to anyone. Might as well have saved some money and stayed somewhere cheaper. The hotel was well aware that they’d have a surge of guests for the Richmond marathon, but I guess they really just didn’t care.…
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: If you’re into modernity, cleanliness, and luxury, look elsewhere. This place is a ripoff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This is the worst hotel in which I have ever stayed. The rooms are not well kept and the front desk employees are rude and very unhelpful. Melanie is particularly unprofessional. I suggest you stay anywhere but the Omni in Richmond.
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Date of stay: August 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Early August, I stayed at the Omni for a convention. This was one of the worst lodging experiences I have ever had. From check in to customer service, to check out and lack of follow up by hotel management, the Omni Richmond made my visit to Richmond very difficult to enjoy. Front desk staff was rude as I tried to check in. She attempted to tell me there's a $50 per day fee for the hotel. She presented this information as if it was separate and different than the standing 'hold' amount most hotels use. When I tried to inquire about the hold, instead of her simply explaining that this is the standard hotel hold you will find, she became disrespectful and said that the information is on their site and I should have read it when I reserved the room. I was there for a convention so the room was not booked through their website. She offered on apologies for being so rude. Then they couldn't get the key card to work to use the elevator, and tried to insinuate that I didn't now how to use the elevator. She put me in a filthy room that had mold in the ceiling (which I know is not unique to that one room), hair in the beds, bathroom sink and shower, sticky fluid on the table, dirty/stained towels, sticky bathroom floor, etc. So of course I go back downstairs for a room change and was insulted by the front desk person telling me I lucked up in even getting a room on that floor. At this point I will no longer be disrespected by her so I ask for her manager's business card. She tells me she doesn't have any cards so I ask her to write it down. She tells me that I CANNOT call her manager at 4am (mind you it is 11/12pm at night- but that's not the point). I reminded her of her rudeness this entire time and that I can call the manager any time I wanted to. Finally get placed in another room. Requested towels/washcloths that morning because the ones in this room were dirty as well. I am here for a convention and had to be in place at a specific time. The linens did not come. I waited over an hour. When I got back to the room, I spoke face to face to the manager who decided to offer a food credit to the room. With 2 days left, I agreed. That afternoon, after another thorough walkthrough of the room, I found unsanitary spots on the desk and furniture, but at this point, I am busy with the convention. This facility is NOT CLEAN nor staffed with customer service specialists! I requested towels/cloths AGAIN and was had to be go through 5 sets in order to find a clean pair. That evening, I decided to take in the scenes of Richmond. When coming back to self park my car, the Omni valet (there was only 1 person parking cars), had blocked the entire driveway, into the street, with cars she needed to park. So after several rounds around the block, I had to go down the wrong way in order to park my car. I shared this information with the hotel and they immediately deflected that the valet is a third party company. Omni, they have a contract with YOU to park cars for guests staying at YOUR hotel. So it is yet again time to request towels/cloths and when I tell you that was it for me with what they gave me. They were more prompt this time around however they gave me cloths that had been cut and were stained so badly there was no way they should EVER be given to anybody. Using their linens at all during my stay was a HAZARD, especially in the middle of a pandemic. I shared this information with management again and told them there is no way I should be paying to stay here because of how horrible the service was. She said her management agreed to a small $70 credit and I was informed her that was not satisfactory. She said she would hold my receipt open and her manager would reach out to me. I never received ANY call or email from her manager and 11 days later, my credit card has been charged for the full balance. Guests...BEWARE. Do not stay at this facility. They are not clean, do not provide any type of customer service and do not honor their promises. Corporate has been notified.…
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Date of stay: August 2022Trip type: Traveled on business
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Unless you want TravelLodge or Motel 6, at 5 star hotel prices, STAY AWAY!! Been staying here for many years, on special occasions, when we could splurge a little. This last stay, I asked for the Club Level, as we always stayed. OK. We arrived, no longer a Club Level...( which always had nice breakfast/nice cocktail time for those willing to pay a little more). OK- already feeling like, "wow" and we pay the same? Next, no longer ANY room service, at all, in a supposedly high level hotel??? What's up with that?? They say, order at restaurant on site and carry back to room. Well, good in theory, but on Race weekend in Richmond, they had 1 bartender and 1 cocktail waitress serving a mass crowd. We waited for 20 minutes at the least with bartender ignoring us and cocktail witress saying it had to be ordered through bartender. Ok, after no success getting any food order placed, we tried to find somewhere to eat. Guess what, too late to walk anywhere and get food. For spending over $1000.00 for a 2 night stay?? "Luxury Hotels" you pay for the amenities, and you enjoy what you pay for. We paid for a luxury hotel and got the TravelLodge. And at least motels have vending machines so you can get a soda or snacks. At the Omni, you can get a $4 coke from the front desk. ***and don't try to resolve anything with the front desk, because all they are going to tell you is "HOW BAD THIS IS ON THEM!!!!!" WHAT??? Do you get a paycheck to work there? Yes. Did we just flush $1000. down the toilet for a two day stay in hell? YES!! NEVER AGAIN and I will be a voice. This Hotel should be stripped from the Omni name/franchise. I have never felt so sad. A weekend away for my husband and I turned into us packing everything up Saturday night (since we had no dinner, thanks Omni) so we can leave at the crack of dawn to get away and go somewhere we might be able to have a meal and then go home. I would have rated 0 if that had been an option.…
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Date of stay: August 2022
Value
Rooms
Service
Room Tip: Don't do it!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
From the Valet to the room, I was very pleased with the atmosphere of the hotel. I never rest well on the first night but the beds were extremely comfortable. The room provided a small fridge and a mini coffee bar. I stayed for a conference and I will say this was the best location. The conference room was tastefully decorated and provided an area for the cocktail hour. The hotel catered the meals as well. A wonderful place for a wedding/reception and conferences. Favorite hotel in Richmond!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$198 - $280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni richmond hotel richmond, omni hotel richmond, richmond omni hotel
LOCATION
United StatesVirginiaRichmondShockoe Slip
NUMBER OF ROOMS
361
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Frequently Asked Questions about Omni Richmond Hotel
Which popular attractions are close to Omni Richmond Hotel?
Nearby attractions include St. Paul's Episcopal Church (0.3 miles), The Tobacco Company Club (0.04 miles), and City Hall Observation Deck (0.2 miles).
What are some of the property amenities at Omni Richmond Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Omni Richmond Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Omni Richmond Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Omni Richmond Hotel?
Yes, a parking garage, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Omni Richmond Hotel?
Conveniently located restaurants include The Tobacco Company Restaurant, The Hard Shell, and Capital Ale House.
Are there opportunities to exercise at Omni Richmond Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Omni Richmond Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Richmond.
Are pets allowed at Omni Richmond Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Richmond Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni Richmond Hotel?
The staff speaks multiple languages, including English and Spanish.