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The Westin Richmond

760 reviews
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Traveler (131)
Room & Suite (33)
Dining (20)
Overview
  • Excellent67%
  • Very good26%
  • Average5%
  • Poor1%
  • Terrible1%
Travelers talk about
“heavenly bed”(32 reviews)
“the club lounge”(21 reviews)
“infused water”(8 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from The Westin Richmond
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (760)Write a Review
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All reviewsheavenly bedthe club loungeinfused wateroffice parkroom serviceoff the highwayvery nice hotelworkout roombusiness centerbusiness travelerfront desk staffpool and hot tubbroad streetcomfortable roomsshower headroom was largeshort pump
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11 - 15 of 756 reviews
Reviewed October 24, 2017

I was unaware that Westin franchised their brand and was totally caught off guard when we checked into the Westin Richmond expecting the usual stellar service and found it to be seriously lacking in both good service and cleanliness. The first thing that caught my...More

Thank miahaycox
Response from Andrew K, Manager at The Westin RichmondResponded October 25, 2017

Good evening, I just wanted to thank you for your feedback and also ask for you to please accept our sincere apology for your bedding. I know you already spoke with our Executive Housekeeper during your stay, but i wanted to reach out as well....More

Reviewed October 13, 2017

After staying a night at the Courtyard just down the street, I stayed at the Westin for a night and it was a 180 difference. I'm a Marriott loyalist but the Westin was such a nice stay. The rooms are very nice and the workout...More

Thank Owen B
Response from WestinRichmond, General Manager at The Westin RichmondResponded October 16, 2017

Dear Owen B, thank you for your recent stay and 5-star review of your experience. I am glad to hear you found a new home away from home at The Westin and we look forward to serving you again soon. Be well, Feliks Schwartz -...More

Reviewed October 10, 2017

The room was very clean and comfortable - my 88 year old mother was looking for the golf channel and somehow ordered a XXX movie! Hotel services was very helpful in that they credited me the $32 charge…now we have something to tease Mom about....More

Thank desiabbott
Response from WestinRichmond, General Manager at The Westin RichmondResponded October 11, 2017

Dear Desiabbott, thank you for your recent stay and 5-star review. I am glad to hear that we took care of the movie mishap and that my team was very accommodating to you and your family. We look forward to seeing you again next time....More

Reviewed October 9, 2017

Excellent stay!! We took our dogs, and they had a dog bed in the room, gave us a little plastic dog bone that held doggy litter bags, there were stainless steel bowls in the room too for the dogs!! They also gave us a tag...More

Thank 149sherried
Response from WestinRichmond, General Manager at The Westin RichmondResponded October 11, 2017

Dear 149sherried, thank you for your recent stay and for the 5-star review of your experience. I am pleased to hear that you and your canine companions had a great experience. We look forward to welcoming you back again soon. Be well, Feliks Schwartz -...More

Reviewed October 7, 2017 via mobile

Not the best westin in the world, but good for the US. Reasonably new, clean and fresh. Comfortable bed, good shower. Room service and food in general is not a very high standard, but fairly typical for a US chain hotel. Small pool, very small...More

Thank hiltoncharlie
Response from WestinRichmond, General Manager at The Westin RichmondResponded October 9, 2017

Dear Hiltoncharlie, thank you for your recent stay with us. Thank you for your review and support. We hope that we will see you again soon should your travels return you to Richmond. Stay well, Feliks Schwartz - General Manager

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Traveler (131)
Room & Suite (33)
Dining (20)
Pool & Beach (3)
Hotel & Grounds (89)
Bathroom (17)
Business Center & Event Rooms (15)
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Shuttle Bus Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
$172 - $320 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Richmond
#3 Romantic Hotel in Richmond
#3 Family Hotel in Richmond
#6 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$172 - $320 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Richmond
#3 Romantic Hotel in Richmond
#3 Family Hotel in Richmond
#6 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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