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6631 W Broad St, Richmond, VA 23230-1723
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Traveler (257)
Room & Suite (91)
Dining (24)

About

#10 of 94 hotels in Richmond
Location
4.3
Cleanliness
4.7
Service
4.6
Value
4.4
GreenLeaders GreenPartner
Welcome to The Westin Richmond, a comfortable and conveniently located hotel in Richmond, Virginia near the West End, situated on Broad Street just off of Interstate 64 at Reynolds Crossing.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Electric vehicle charging station
Valet parking
Hot tub
Indoor pool
Heated pool
Breakfast available
Breakfast in the room
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English
Hotel links
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Location

Full view
40Car recommended
Grade: 40 out of 100
35Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
977Reviews10Q+A100Room tips
Traveler rating
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Most Recent
Margaret B wrote a review Nov 1
Charlottesville, Virginia4 contributions5 helpful votes
I really didn't want to believe the reviews, but they were right. This property is struggling. After two twelve-hour work days, I ordered room service on my final morning. It was supposed to arrive at 7:45 am. At 8:45 am, nothing had arrived. The ticket on my door was gone, but no food. I called downstairs and told "they'd look into it." Another 10 minutes later (with still no coffee), I received a call from dining saying they never received my order. This was disappointing and frustrating, given that I chose this place b/c my Amex Platinum travel agent recommended it. Very disappointing.
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BigEatinInBerwyn wrote a review Apr 2022
Berwyn, Pennsylvania48 contributions32 helpful votes
Hotel's Favorite
Beautiful lobby, great location near U of R. Shower was outstanding and great pressure. Good lighting and beautiful bathroom. Room was perfectly dark when lights out. Comfy bed. What more could you ask for. Platinum breakfast included access to club lounge on 7th floor. Would be nice if it was open for water outside of scheduled hours. Great fitness room.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rodney Moubray, General Manager at The Westin Richmond
Responded Apr 22, 2022
Thank you so much for staying with us and this wonderful review! It was truly a pleasure taking care of you all and we so much appreciate the positive feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dee wrote a review Oct 2022
Warrenton, Virginia1 contribution
I am so disappointed, a couple of my colleagues came up to my room a couple of them use the restroom and the toilet wouldn’t flush, now I have to spend the rest of my evening alone in my room with an awful smell because their maintenance employee is off for the evening. I do not get it, this is a 24 hour business. I know Rainey gave me another route after having an evening on immunization and to make sure I get all of my stuff up without missing anything and moved to another room. I get it that they are shortstaffed 100% right for people like me who don’t get out much. it’s not a good look.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Papa, Other at The Westin Richmond
Responded 4 weeks ago
Dear Quest29502765119, I am deeply apologetic for the issues that you had during your stay. We are working hard to offer all amenities at our property 24 hours a day. This situation 100% should have been handled better by our team and for that I apologize. I would love to invite you back to the property as a complimentary VIP at the time of your choosing. If you would ever like to take me up on that offer, please just shoot me an email at john.papa@westinrichmond.com and I will make the accommodations personally. Best Regards, John B Papa Jr. AGM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JanDan16 wrote a review Oct 2022
Baltimore, Maryland3 contributions2 helpful votes
This was a very average Westin. It felt more like a renamed Courtyard. They didn’t even have a robe in the closet. The bathroom towels were dry. We only received two. In order to get room service you have to request 24 hours in advance, so no service was available on our second day. The third day, room service was very late and was only a fresher-upper. If COVID is over, why are we not getting a full servicing? The food on the concierge was terrible. I expect better of a Westin.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Papa, Other at The Westin Richmond
Responded Oct 20, 2022
Dear JanDan16, I apologize for the issues that you had with your recent stay. I would love to have a conversation about how I can provide a guest service recovery for these issues. If you would be so kind, could you please email me at john.papa@westinrichmond.com and I will work hard to make sure this issue is rectified properly. John B. Papa Jr.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elizabeth S wrote a review Oct 2022
We loved the warm lovely environment, and sophicated decor. Bedrooms were very clean, loved the cotton sheets and lavender oil ! Staff were so attentive. The bar and restaurant were great as well! I will definitely be back!
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Escape58983332140 wrote a review Oct 2022
This hotel was amazing! The food, the staff and a wonderful nights stay. Will definitely stay again when I’m back in Richmond. The Westin never disappoints. Small batch was great as well, definitely recommend.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eiohara wrote a review Sep 2022
Malverne, New York15 contributions2 helpful votes
This was about our sixth stay at the Richmond Westin - this time while visiting our son at the U. of Richmond for Family Weekend. We love it there and always look forward to our stay. The lobby is attractive, the bar and lounge a perfect place to regroup and relax. We are always pleasantly surprised by the food at the lobby restaurant. Definitely an “under the radar” gem for an easy and delicious meal. The service at the hotel is pleasant and attentive. The rooms are well-appointed and the Heavenly mattress is just that. Looking forward to our next visit to UR and the Westin.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Debbie D wrote a review Sep 2022
Charlotte, North Carolina59 contributions33 helpful votes
The staff and amenities at the Westin Richmond are first class and we highly recommend the Westin Richmond for your hotel needs while in Richmond. Our well behaved dog traveled with us and was welcomed at an affordable price. Very convenient, clean rooms and outstanding service by all staff members !
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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brinn o wrote a review Aug 2022
1 contribution
Staff was so helpful and always spoke on a pleasant tone The room was very nice. The key pad locks never worked and I did have a comforter that was dirty. I also never got housekeeping after I asked twice for it. Maybe it was the communication that lacked a bit. Something was missing. Think communication amongst staff could improve Overall it was a great stay with the few glitches
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tee wrote a review Aug 2022
1 contribution1 helpful vote
Always a great visit at the Westin. Suite was clean. Staff was courteous and accommodating. They upgraded us when our room was not ready. Room service breakfast was delivered quickly. We will be back.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$203 - $238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin richmond hotel richmond
LOCATION
United StatesVirginiaRichmond
NUMBER OF ROOMS
250
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THE WESTIN RICHMOND $179 ($̶4̶2̶9̶) - Updated 2022 Prices & Hotel Reviews - VA

Frequently Asked Questions about The Westin Richmond
Which popular attractions are close to The Westin Richmond?
Nearby attractions include Enigma Escape Rooms Richmond (0.7 miles).
What are some of the property amenities at The Westin Richmond?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Westin Richmond?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Richmond?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Richmond?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Richmond?
Conveniently located restaurants include MISSION BBQ, Vietnam 1, and Pho Tay Do.
Are there opportunities to exercise at The Westin Richmond?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does The Westin Richmond have an airport shuttle?
Yes, The Westin Richmond offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Richmond?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Richmond?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Richmond offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.