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The Westin Richmond

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639 Reviews from our TripAdvisor Community

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Showing 636: English reviews
Abingdon, Virginia
Reviewed yesterday NEW

I have been staying in this hotel since the week it opened. It is my favorite, for many reasons. First, the service is unsurpassed. The hotel management and staff understand that their goal is to get to yes. Second, they work diligently to address all of my needs. Being accommodating cannot be overrated enough. Third, the hotel was recently renovated...

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Helpful?
Thank starwoodtraveler2016
new york
Reviewed 3 days ago NEWvia mobile

Stayed here for a wedding and the stay was great from check in to check out. I didn't travel with my dog but the hotel is dog friendly. The have a water bowl and dog treats in the lobby as well as fruit and infused water at all times for guests. Rooms and halls were always clean. We did have...

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Thank Jaz I
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jaz I, thank you for your recent visit. I am glad to hear you enjoyed your stay and the wedding you attended. Thank you for your generous comments and 5-star review. We look forward to welcoming you back again soon. Happy holidays, Feliks Schwartz - General Manager

Reviewed 1 week ago

We were warmly greeted by the evening desk clerk / She welcomed us to Westin and after getting everthing in order she came from around the desk to give us Our key and explain how to use it to operate the elevator. The room was very nice and clean / the bed was awesome. We would stay here again with...

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Thank Richard J
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Richard J, thank you joining us for the Thanksgiving weekend. We appreciate your 5-star review and support. I am glad to hear you enjoyed your stay and our hospitality, particularly upon arrival. We hope to see you again soon. Be well, Feliks Schwartz - General Manager

jacksonville
Reviewed 1 week ago

We traveled from Florida to Richmond and our first choice was and will always be the Westin. Spotlessly clean, very hospitable, great front desk and manager. There's cold water and fruit at the front desk area. Our heavenly bed was definitely heavenly. The shower head was great too. Thoroughly enjoyed our stay, we felt very safe and there are plenty...

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Thank flanurse
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Flanurse, thank you for your recent stay and 5-star review. I am glad to hear you enjoyed our Heavenly hotel amenities and that we are your home away from home when traveling to Richmond. We look forward to seeing you again soon. Stay well, Feliks Schwartz - General Manager

Reviewed 1 week ago

We stayed at the Westin Richmond with family and friends for a wedding in mid September. Michael Eck and the rest of the staff were just great. The rooms and the facility are top notch. We had a Rehearsal dinner and a post wedding brunch that were just perfect. The helped create some life long happy memories.

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Helpful?
Thank Marco G
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Marco G, thank you for joining us for the wedding. I am thrilled to have received your great 5-star review and I am glad to hear that we exceeded your expectations. Thank you for noting the service of our associates, especially Michael Eck who I will be sure to recognize accordingly. We look forward to seeing you again should...

Charlotte, North Carolina
Reviewed 1 week ago via mobile

This a great hotel with excellent amenities and a great staff. I recommend for anyone needing a good stop off point when traveling. Near a mall and great restaurants. If you don't want to leave the hotel it also has a decent restaurant.

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Thank Weavergeo
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Weavergeo, thank you for your recent stop off at The Westin Richmond and for taking the time to share your 5-star review. I am glad you enjoyed the hotel and our location and service. We look forward to serving you again next time you pass through. Be well, Feliks Schwartz - General Manager

Heidelberg, Germany
Reviewed 2 weeks ago

Beautiful hotel and very clean. Associates have a great attitude. The rooms are very nice and the heavenly beds are very comfortable. The hotel has won a lot of awards for guest satisfaction and they are located in a glass case in the lobby. The hotel is a franchise and the hotel associates are dedicated to be the best and...

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Thank frenchchef2016
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Frenchchef2016, thank you for your recent stay and for taking the time to share a 5-star review of your experience at The Westin Richmond. I am glad to hear you enjoyed your stay and most importantly, our great service. Thank you for recognizing our achievements...we are very proud of the level of service we provide our guests. I am...

Virginia Beach, Virginia
Reviewed 2 weeks ago

2nd stay here and first after the (somewhat recent?) renovation. Hotel is very nice but is way north of downtown and located in an office park. Really only slept there so didn't use many of the amenities. They had water bottles for guests in the lobby and spg members in the rooms. Room was comfortable and clean - bathroom was...

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Thank jsh5d
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jsh5d, thank you for staying with us and for taking the time to share your positive comments. We appreciate your business and look forward to serving you again soon. Be well, Feliks Schwartz - General Manager

Reviewed 3 weeks ago via mobile

We had a fantastic time! The staff was exceptional, very friendly and helpful! The room was clean and comfortable and the amenities were top notch. We will definitely be staying there again when we travel to Richmond.

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Thank virginiadoug
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Virginiadoug, thank you for your recent stay and 5-star review. I am pleased to hear that you enjoyed the hotel services and amenities and more importantly the friendliness and service of our associates as they are what makes the difference. We look forward to seeing you again soon. Stay well, Feliks Schwartz - General Manager

New York City, New York
Reviewed 3 weeks ago

Stayed here dozens of time. The same staff is still here: front desk, managers, restaurant and I am sure beyond what I can see. This all equals an excellent stay. Comfortable rooms and great restaurant! This is the place to stay in Richmond!

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1Thank dogfish16
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Dogfish16, thank you for staying with us and for taking the time to share a 5-star review of your experience. I am grateful for your loyalty and for pointing out the staff and comfortable rooms. We look forward to serving you again soon. Be well, Feliks Schwartz - General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 

Additional Information about The Westin Richmond

Address: 6631 W Broad St, Richmond, VA 23230-1723
Location: United States > Virginia > Richmond
Price Range: $152 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
The Westin Richmond Hotel Richmond
Hotel Style:
#3 Romantic Hotel in Richmond
#3 Luxury Hotel in Richmond
#3 Family Hotel in Richmond
#6 Business Hotel in Richmond
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Richmond staff and other travelers.
2 questions
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See all questions (2)

Questions? Get answers from The Westin Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask if a suite, club room, or larger room is available.”
 of 5 bubbles starwoodtraveler2016, yesterday | Read review
“SPG floors are the way to go”
 of 5 bubbles marcogC8083WK, 1 week ago | Read review
“Rooms looking on parking lot are quieter.”
 of 5 bubbles frenchchef2016, 2 weeks ago | Read review
“Recently remodeled. I prefer the shower stalls vs the tubs”
 of 5 bubbles dogfish16, 3 weeks ago | Read review
“I had a corner room on the 5th floor.”
 of 5 bubbles tyree722, Oct 24, 2016 | Read review
5 of 5
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