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The Westin Richmond

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581 Reviews from our TripAdvisor Community

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Showing 579: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is truly a great hotel. Outstanding staff, well maintained, clean, efficient, all the things you expect a Westin to be are here. Front desk staff was incredible - remembered my name about 1 hr after checkin - amazing. Room was great, clean, well maintained, quiet. Can not say enough good things about this hotel. Attended a large lacrosse tournament,... More 

Helpful?
Thank scottmL6324AY
Virginia Beach, VA
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I can't say enough good things about our experience at the Westin Richmond. We used this hotel as a jumping off point for our trip to NYC. ( We chose the hotel due its proximity to the train station and their free shuttle there). Little did we know that this would be one of the highlights of our journey with... More 

Helpful?
Thank jodo
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jodo, thank you so very much for staying with us and for sharing such a carefully crafted review of your experience. I am very pleased to hear that my team exceeded your expectations and wowed your grandson...he is our guest of the future and I am glad we did our part to make it a great experience for him.... More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My (3) night stay was absolutely delightful. The staff were so professional, accommodating & pleasant. I've recommended & told ALL my friends (and will continue to speak) about my wonderful experience. I will defitnitey rebook for next year when I again attend the Regional Convention hosted by the Watchtower Bible & Tract Society.

Helpful?
Thank Bonita M
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Bonita M, thank you for your recent visit and for the great 5-star review. We certainly appreciate your support and look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager More 

Vienna, Virginia
1 review
4 of 5 stars Reviewed 3 days ago NEW

This hotel has a very nicely decorated lobby and well-appointed rooms. Bathroom was roomy, with a very nice shower. The staff was helpful and check in was seamless. The only negative aspect of the stay was that the elevator would not run without a room key card. This was very hard to get used to. I am extremely claustrophobic and... More 

Helpful?
Thank 32beachlover
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear 32beachlover, thank you for your recent stay and overall positive review. I am glad that you enjoyed the hotel overall. I apologize that you did not appreciate the elevator security feature but our guest safety is and will always continue to be our number one priority. While we do not foresee any safety concerns, this elevator feature ensures that... More 

Bowie, United States
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Traveling on the weekend in a heat advisory index of 90+ degrees is not my idea of fun. It was a last minute decision to attend a retirement party for a friend, and hotels were booked all within the radius of the location. However, I would have to say that this hotel was beyond the expectation that I had for... More 

Helpful?
Thank Tiena E
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Tiena E, thank you for your recent stay and for taking the time to share a positive review of your experience. I am happy to hear that Devoy and Laquana took such good care of you and your family. We certainly look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager More 

Brooklyn, New York
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My family and I have used The Westin Richmond as our go to stop on our trips North. For the first time ever we were extremely disappointed with our room. We always travel with our dog and TWR has been a clean and welcome oasis. I always request a room away from any elevators, gyms, stairways or ice machine rooms.... More 

Helpful?
Thank C W
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear C W, thank you for your recent stay. I am so very sorry to hear of your experience and assure you this is not typical of our abilities. I am sorry to hear about your room assignment and then to be moved so late and have another issue is understandably upsetting. Having stayed with us in the past, I... More 

Houston, TX
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our company chose the Westin Richmond to stay for our annual meeting for the 2nd year in a row. The hotel is conveniently located and has a Wal-Mart in walking distance and also a nice bar/restaurant a few feet away. If you are driving, it is located directly off of the freeway and only about 20 minutes from the airport.... More 

Helpful?
Thank Bobby R
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Bobby R, thank you for your recent visit and 5-star review. I am glad you found convenience in our location and that you loved the Westin Heavenly bed...it certainly is a game changer. We look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager More 

Puerto Vallarta, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great place to stay in Richmond - we loved it Lovely room, great, healthy breakfast, plenty of problems, no problems whatsoever. The day we left it was pouring and the hotel offered us umbrellas They were so accommodating. It was great.

Helpful?
Thank Joyrapp13
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Joyrapp13, thank you for your recent stay and for taking the time to share a 5-star review of your experience. I am glad to hear you enjoyed the hotel and our service. We look forward to welcoming you back again soon. Be well, Feliks Schwartz - General Manager More 

Maple Hill, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Although this is a dog friendly hotel, and mine were with me, the room was very nice and there were no signs that dogs had stayed there previously. The room service was prompt and delicious and not over priced. The staff was so nice to us! I appreciated the doggie bags as a reminder to pick up, bc some dog... More 

Helpful?
Thank redflyer77
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Redflyer77, thank you for your recent visit and 5-star review of your experience at The Westin Richmond. Thank you for taking note of our pet friendliness as well as our associate friendliness. I am glad you enjoyed the hotel facilities and service and we look forward to welcoming you back again. Be well, Feliks Schwartz - General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Trevor at the bar in the Weston is fantastic! What a great guy, He's always attentive to your needs and his level of service is excellent! He is very friendly and always has a good story for you if desired. He also knows when to lay back and disengage. He is a wonderful part of the excellence of the VA... More 

Helpful?
Thank Bob D
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Bob, thank you for your recent stay with us and for the 5-star review. Thank you for taking note of Trevor, he is certainly a gem and I will be sure to thank him for making an impact on your visit. We hope to see you again soon. Be well, Feliks Schwartz - General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 

Additional Information about The Westin Richmond

Address: 6631 W Broad St, Richmond, VA 23230-1723
Location: United States > Virginia > Richmond
Price Range: $155 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
The Westin Richmond Hotel Richmond
Hotel Style:
#3 Romantic Hotel in Richmond
#3 Family Hotel in Richmond
#3 Luxury Hotel in Richmond
#6 Business Hotel in Richmond
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