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Extended Stay America - Richmond - W. Broad Street - Glenside - South

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Extended Stay America - Richmond - W. Broad Street - Glenside - South
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55 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Cocoa Beach
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago via mobile

Friendly staff and great location. If your going to be here for a few days it's ok. Rooms are in ok shape. They do need to stay on top of the upkeep see allot of quick fixes though. Graphics and go breakfast has 3 items to choose from

Helpful?
Thank Daniel C
Manager_11525, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Virginia Beach, Virginia
1 review
1 of 5 stars Reviewed June 30, 2016

The hotel elevator floor was sticky and the elevator shook and made noise while closing. The room was very dusty and dingy. There was molded food from a previous guest left in the refrigerator, I complained to the receptionist in the morning and received a dry apology. The pool was dirty. The breakfast that was placed in the lobby was... More 

Helpful?
Thank krisbreezy718
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 19, 2016 via mobile

The receptionist was very nice but the light fixtures and other things in the room like the walls were dirty. The towels and washclothes had what appeared to be white or gray strands of hair or something. I should have taken pics but I didn't. Would not recommend.

Helpful?
1 Thank Shanita D
Orlando, Florida
1 review
5 of 5 stars Reviewed June 1, 2016

Excellent. Center of Virginia. Cheap and nice. I can recommend this hotel. Staff are friendly and very clean room with kitchen, iron, Television, free Wi-Fi, closets, Fridge, nice air conditioning, Spacious.

Helpful?
Thank haradika
Manager_11525, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our convenient location, friendly staff, and all of the convenient amenities our hotel has to offer. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward... More 

A TripAdvisor Member
1 of 5 stars Reviewed October 5, 2015 via mobile

Staying while family is in hospital close by. The first impression was the lobby restroom, no housekeeping in there within the past month!! The room smelled like smoke even though it was a nonsmoking room and the carpet is stained the dust is thick on the corners of the bathroom and living room. The sheets have stains as well. Tired... More 

Helpful?
Thank A TripAdvisor Member
Manager_11525, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this review

Thank you for taking the time to write a review of your stay. The conditions you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are using your comments as a training tool to ensure your experience is not repeated. Thank you very much for bringing this to our attention.... More 

Norfolk, VA
Level Contributor
134 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 stars Reviewed October 4, 2015

First of all, there are two separate properties of the same name next door to each other. I went to the wrong one first where that desk clerk guided me to the one where I actually had the reservation. I would have expected the parent company to combine these into one property when they consolidated all of their brands into... More 

Helpful?
1 Thank MikeBHR
Manager_11525, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the initial confusion you experienced. Still, I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward... More 

Waynesville, Ohio
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 12, 2015

The customer service was outstanding as they were willing to give me an early check in after I had traveled through the night to get there. I like being able to park right outside my room and this property made this possible. I was not bothered by traffic noise or disturbances by other guests. The property provides items such as... More 

Helpful?
1 Thank ron b
Manager_11525, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this review

Thank you so much for posting a review of our property. I’m thrilled that you found our hotel to be a great value! I truly appreciate your kind comments regarding our friendly customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Richmond, Virginia
Level Contributor
3 reviews
2 of 5 stars Reviewed July 24, 2015

We booked this through Priceline and it was a huge disappointment. The entrance area was filthy, room was picked up but not cleaned, stale odor to everything, the only thing clean was the sheets. If it wasn't for the fact we needed just a place to spend a night we'd have left in an instant.

Helpful?
Thank dandtl
Manager_11525, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this review

Thank you for the feedback about your stay at our hotel. It is disheartening to learn that your stay was not pleasant. Please accept my apology. I am working with the staff to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. If you would like to discuss... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2015

I drove all night and didn't make it. Had to sleep somewhere else for the night. I showed up trying to get a 2nd night but they were so accomodating, and changed my reservation to the next night, with no penalties. Wonderful service! The front desk girl was so helpful and quick! I was really surprised The place is pretty... More 

Helpful?
1 Thank Cristina D
Richmond, Virginia
1 review
5 of 5 stars Reviewed March 9, 2015

6 months' of training from South Korea is not long period. So I decided to stay in the hotel fully furnished. The price of staying in other hotels was so expensive that I tried to search for an affordable hotel. The most convenient and affordable was Extended Stay America. And there was so many good malls and good restaurants in... More 

Helpful?
Thank Hungchul C
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Near Extended Stay America - Richmond - W. Broad Street - Glenside - South

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Richmond - W. Broad Street - Glenside - South

Address: 6811 Paragon Pl, Richmond, VA 23230-1648
Location: United States > Virginia > Richmond
Price Range: $72 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Richmond - W. Broad Street - Glenside - South 2*
Number of rooms: 108
Reservation Options:
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