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After VCU move in for my son, I checked in late. I walked into my assigned room and found homeless people talking in the dark room!!! The staff said no one was supposed to be there. Ground floor has sliding doors that opens to parking...More
Best bang for the buck, Professional,courteous,accommodating,patient staff. Great amenities(gym,restaurant,free wifi,balcony), clean rooms. Close proximity to major Hwy(I64, I95). Close proximity to local (GRTC) and long distance bus routes( Grey Hound, Eastern Shuttle) , and just a few minutes from downtown Richmond.
This hotel should be filled to capacity - it has plenty of space, areas for dining, fitness, lounging and entertainment, but it’s practically a ghost town because of the extremely low standards set by management.
The queen bedrooms were well-maintained and comfortable. This was in...More
Don't go they charge,£100 for you "and a friend" for smoking when no.1 didn't smoke in room no.2 was alone. They laughed on the phone and won't give a refund absolutely ridiculous asked them to show me and friend going in room it must of...More
This hotel is huge it took us an hour to find our room due to the lack of direction the front desk clerk gave. The room was clean. The balcony was ok. I wouldrecommend only for a one night stay. Don't plan your trip just...More
Bed bugs are not caused by dirt or filth. They are travelers. They travel within guests luggage from location to location. We have hundreds of travelers here weekly. Most travelers who are carrying bed bugs in their... More
Bed bugs are not caused by dirt or filth. They are travelers. They travel within guests luggage from location to location. We have hundreds of travelers here weekly. Most travelers who are carrying bed bugs in their have no clue. With that being said, in some instances, the same one complaining about bed bugs are the same guests who brought them along.
Any reported bed bug case we receive is inspected, treated and reinspected before other guests occupy the room.
I cannot guarantee the room will be bug-free because I'm not sure what the previous guest(s) left behind until it's reported to the hotel.