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Clarion Hotel Richmond Central

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Clarion Hotel Richmond Central
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191 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Pelham, New Hampshire
Reviewed 2 weeks ago

Advertises 2 restaurants and a lounge, when we arrived only 1 restaurant was open with a very limited menu, and no liquor license so why advertise a lounge. We tried calling room service 4 times and they never answered the phone. Room was very outdated and there was no hot water for the shower, don't stay here!

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Helpful?
2Thank jlmaille
Shawn T, Guest Relations Manager at Clarion Hotel Richmond Central, responded to this review

Dear jlmaille: We are sorry that you feel that our intentions are to deceive our guest into thinking that our hotel has multiple restaurants. That is not our intention at all. Nacho Mama's Bar & Grill left us back in October of 2015, and City Wraps came in months later to replace Nacho Mama's to ensure our guest had a...

Pensacola
Reviewed 4 weeks ago

Do not stay here! There are bed bugs. At 3:00 am I had to call the front desk because we were awakened by bedbugs biting. We killed one running down the side of the the mattress and it was full of blood. (Photo Attached). The front desk attendant came to room and witnessed the bugs. He stated he would give...

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Helpful?
1Thank Mary T
Shawn T, Guest Relations Manager at Clarion Hotel Richmond Central, responded to this review

Dear Mary T: Thank you for taking the time out to review our property and for making us aware of this. The room is closed pending treatment. We apologize for what you had to endure. Please contact me with your reservation details so I can ensure you were fully refunded for your stay. Sincerely, Shawn T. Guest Relations Manager

Germantown, MD
Reviewed December 4, 2016 via mobile

Elevator smells of cat urine, hallways smell like a cross between people urine and caustic chemicals. Highway noise all night. No shower pressure at all. Appears near deserted when you pull in, needs maintenance. Generally a sub par hotel experience.

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Helpful?
1Thank lellis34
Shawn T, Guest Relations Manager at Clarion Hotel Richmond Central, responded to this review

Dear lellis34: Thank you for staying at our hotel and providing us with valuble feedback. We aplogize for the smell. It comes from the hyrdaullic oil in our elevator system. Our front lot remains empty most of the time, unless there is a function in the banquet halls. Our guest park in the back, and in the parking garage. I'm...

Chicago, Illinois
Reviewed December 2, 2016 via mobile

There are many nice elements to the property. Its location is well chosen, very near The Diamond,. Easy access off I-64. There's a tiki bar, balcony rooms, gym, significant business facilities. Room is nice enough, comfortable. Big screen TV, micro and fridge. Bedding is fine. Pillows and pillow top mattress.. excellent. Pool looks like it could be gorgeous in season,...

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Helpful?
2Thank RBerkowitz
Shawn T, Guest Relations Manager at Clarion Hotel Richmond Central, responded to this review

Dear RBerkowitz: Thank you for taking the time out to review our property. We greatly appreciate all of the postivies in your responses and will work on the negative 'cons' in your response. Sounds like you stayed in building A. One that may take a while is the elevator. The smell is not cat urine, it is actually hydraullic oill....

Reviewed November 12, 2016 via mobile

So I cashed in a few Clarion Rewards points for a weekend in Richmond, Virginia. This hotel is centrally located right off of the highway. The staff was courteous and friendly. We had a first level handicapped room with the wide doors a spacious handicapped bathroom for wheel chair access. Our room had 2 Double beds vs 2 Queen beds....

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Helpful?
1Thank Howard D
Shawn T, Guest Relations Manager at Clarion Hotel Richmond Central, responded to this review

Dear Howard D: Thank you for staying with us and for using your Choice Rewards points with us. I'm sorry to hear about the sink in your room. If you have not reported that to the front desk yet, please contact me with the room number so I can submit a maintenance request. The restaurant is open every morning for...

Columbia, South Carolina
Reviewed October 26, 2016

Stayed here one night while passing through on my way to Baltimore. Booked through Choice Hotels website for about $72. I saw that my card was charged before I even checked in. When I finally arrived to check in on the 26th, they informed that the reservation was for the previous night, and that it was a "no show charge"!...

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Helpful?
2Thank Singleton80
Shawn T, Guest Relations Manager at Clarion Hotel Richmond Central, responded to this review

Dear Singleton80: Thank you for staying at our hotel. It was nice to meet you and your cute dog. We were happy to still accommodate you with no extra charges under the circumstances. I apologize for the hot water. I will speak with our team to ensure our hot water is working properly for all of our guests. I do...

Reviewed October 24, 2016 via mobile

I was in Richmond for work. I was staying there over the weekend. My room number was 145 and I really enjoyed it. The room was spotless and well appointed.The shower worked very well. The front desk staff is very professional in what they do. I also like that the room has both an interior and exterior door. Very unique...

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Helpful?
2Thank Michael M
Shawn T, Guest Relations Manager at Clarion Hotel Richmond Central, responded to this review

Dear Michael M: That is wonderful! Thank you for staying with us and for this great review. We are sorry about the arguing guests. Please come back to see us again soon. Please follow us on Facebook @clarionhotelcentral. Feel free to let our guest know on Facebook how great your stay was. :) Shawn T. Guest Relations Manager

Reviewed October 17, 2016 via mobile

The room was Dirty and smelled of urine. Pool was cloudy and every chair around the pool was ripped. TheY advertised a restaurant that was closed for renovation. We asked if we could ck in early or just hold our bags in the office until check in because we had an early flight but they said hotel was packed. The...

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Helpful?
4Thank Linniewalker
Shawn T, Guest Relations Manager at Clarion Hotel Richmond Central, responded to this review

Dear Linniewalker: I'm so sorry you had a bad experience at our hotel. Unfortunately, Trip Adviser does not let us know the dates you stayed with us, they only let us know the date you posted the review. No matter what, you deserve a clean room, and for that I deeply apologize. It's always good to let the staff know...

Reviewed September 29, 2016

Pleasantly surprised. Our rooms were nice and clean, the hallway had a peculiar odor though. We stayed in rooms overlooking the freeway which was quite noisy at night. Another family member stayed in the building that overlooked the pool and neighborhood. That building was very nice, rooms were beautiful and the hallway had no odor. Very nice staff. Nicely landscaped.

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Helpful?
2Thank Maryellen M
Shawn T, Guest Relations Manager at Clarion Hotel Richmond Central, responded to this review

Dear Maryellen M: Thank you for taking the time out to submit this TripAdvisor review. We appreciate this and your kind words so much. We apologize for the musky odor in the hallway. Please come back to see us soon. Shawn T. Guest Relations Manager

Norfolk, Virginia
Reviewed September 21, 2016

The staff was friendly, but the room itself was not in good condition. The bed covers had multiple stains and there was also a blood stain on the curtains. Old, dirty. Needs new bed covers, curtains, and updates!

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Helpful?
3Thank SarahKT426
Shawn T, Guest Relations Manager at Clarion Hotel Richmond Central, responded to this review

Thank you for staying at our hotel. I apologize that the room was not in perfect condition for your arrival. I've taken your survey response from earlier to our housekeeping and maintenance staff, and now those issues have been corrected for future guests. Thank you for bringing this to our attention. It is greatly appreciated.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Clarion Hotel Richmond Central....Close To Everything...Far From Ordinary! Richmond's most centrally located hotel is just off I-95 & I-64 in the heart of Virginia's state capital. Closet Hotel to Greyhound Bus Lines, The Diamond and Race Track. One of the city's convention properties, we are just minutes from the Greater Richmond Convention Center. The historic and financial districts (including numerous Fortune 500 companies, Virginia Commonwealth University, Virginia Union University and the vast array of 'Museums on the Boulevard' are minutes from our door! The Richmond Raceway Complex, home to twice yearly NASCAR races is within miles of our hotel, and we are within walking distance of the Arthur Ashe Center. Clarion Hotel Richmond Central offers 176 deluxe accommodations, including three suites. The Executive King building with 32" Flat Screen LCD and Mirco/Fridge. We unveiled our new 'queen/queen' guest rooms! ZODIAC Restaurant & Lounge is open for breakfast and dinner daily. Our parking is plentiful - and complimentary! High -speed wireless Internet access is free and available property wide. . Our flexible meeting space can accommodate groups up to 600! At Clarion Richmond Central- memorable guest experiences happen daily! ** On To Richmond!' ... more   less 

Additional Information about Clarion Hotel Richmond Central

Address: 3207 N Boulevard, Richmond, VA 23230-4225 (Formerly Holiday Inn Central)
Location: United States > Virginia > Richmond
Price Range: $58 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel Richmond Central 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Holiday Inn Richmond
Central Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Clarion Hotel Richmond Central staff and other travelers.
1 question
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York Haven, Pennsylvania
over a year ago

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Questions? Get answers from Clarion Hotel Richmond Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you care about your health, stay at a different hotel”
  • Bedbug after it was killed on the side of the bed in room 114
 of 5 bubbles T4332WVmaryt, 4 weeks ago | Read review
“avoid building next to freeway”
 of 5 bubbles 417maryellenm, Sep 29, 2016 | Read review
“Stay in the four-story annex, not on the ground floor rooms near the pool, which was loud with lots of foot traffic.”
 of 5 bubbles Chaz343, Sep 11, 2016 | Read review
“Try a room closer to lobby area for a good Wi-fi signal”
 of 5 bubbles Jazsi1, Sep 7, 2016 | Read review
“check with the front desk”
 of 5 bubbles prince9540, Aug 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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