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Holiday Inn Richmond South-Bells Road

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4303 Commerce Road, Richmond, VA 23234
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Holiday Inn Richmond South-Bells Road
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226 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Port Huron, Michigan
2 reviews
4 of 5 stars Reviewed 1 week ago

The ladies at the front desk were super pleasant and we loved the clean, fresh, well kept room. The absolute worse part of my trip was the rude service I was given at the attached restaurant, Victory Grill! The waitress was very rude and I waited for 45 minutes for a burger and some pasta while my friends finished a... More 

Helpful?
Thank destinyanavarro
North Charleston, South Carolina
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Awesome staff! Awesome stay!!! Check in was quick. In the room, it was quite and the rd and pillows were so amazing. Would recommend this hotel to anyone traveling through Richmond VA. Easy access on/off the interstate. Safe and well lighted parking lot.

Helpful?
Thank Jeff74Hill
Doug V, General Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Jeff: Thank you for the great comments. We hope to see you visit again soon! Sincerely Doug GM More 

1 review
5 of 5 stars Reviewed 4 weeks ago

My daughter and I graceless to VA for a concert & booked our room a week before our arrival. We were very happy w/how clean our room was & how pleasant and friendly all the staff were. Beds were extremely comfortable and the bath towels were nice and clean. Would definitely stay there again!!

Helpful?
Thank Jenn R
Doug V, General Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Thank you for your great comments. We hope to see you again soon. Sincerely Doug General Manager More 

Florida
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

So at check in they had one young girl slowly checking people in despite the fact there were six in line waiting and another, more mature person behind desk fussing around. The one checking people in kept answering the phone and helping people on the phone instead of those of us physically there. I was number four in line and... More 

Helpful?
Thank wackywoman
IHGService, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear wackywoman, Thank you for taking the time to write a detailed review about your stay with us. We are very sorry you did not experience an exemplary hotel stay due to issues with check-in, room, and food quality. We'd like to obtain additional information and have sent you a private message to be able to assist you further. We... More 

Kent, United Kingdom
Level Contributor
203 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for one night when on a tour of the south eastern states. Our room was large, clean and had a TV, microwave, coffee machine & fridge. The beds were huge and amazingly comfortable with nice quality linen. Bathroom was good with great shower & small selection of toiletries, although no shower gel. Really great value for the... More 

Helpful?
Thank Sue O
Management response:

Thank you for the great comments. I hope to see see you again soon. DV General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Seemed to be short staffed in every area but very friendly nevertheless. Clean, comfortable and good for the night. A little more expensive than I would expect. Probably would not stay more than one night but good on the way to the beach.

Helpful?
Thank Tabitha Z
IHGService, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Tabitha Z, Thank you for taking the time to write a review about your stay with us. We appreciate your nice feedback on our hotel being clean and comfortable. On the other hand, we regret to know the issues you had with our number of staff and room price during your visit. Reviews like yours are very valuable as... More 

Rock Hill, South Carolina
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 20, 2016

I was mildly concerned staying here this weekend after reading some of the reviews. Our room was clean & in good condition. (#308) The majority of the staff were friendly and attentive. There was a lot of noise in the halls in the mornings and late evening. Some Guests just don't know how to be keep their voices low. We... More 

Helpful?
Thank Christina H
Management response:

Thank you for your comments. I appreciate the feedback. I will share your thoughts with our staff in order to improve our services. We hope to see you again soon. Sincerely Hotel Management More 

South Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 20, 2016

My husband and I stay in Holiday Inns all the time and are typically pretty happy with them. I guess that's why we booked a room at this one with out bothering to look at the reviews. Our mistake. The girl at the front desk was nice enough but seemed bored and disconnected. The hotel lobby and hallways have a... More 

Helpful?
Thank cjarz
IHGService, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear cjarz, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept... More 

Rochester, NY
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 14, 2016

Checked into this hotel last month while in town for work. The shower was dirty and the toilet seat was broken. the beds both looked like they had dirty sheets on them. In the morning went to grab breakfast at the hotel. Food was worse than prison food! unbuttered toast and the bread was not even cut. Eggs were cold... More 

Helpful?
Thank navicache
IHGService, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear navicache, First of all, thank you very much for your recent stay at our Holiday Inn Richmond South-Bells Road, VA. I am so sorry to see you did not enjoy your overall experience with us, especially with the bathroom cleanliness, toilet condition and food selection. We’d like to obtain some additional detail regarding your experience so we have sent... More 

Washington DC, District of Columbia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 10, 2016

I stopped here on my way to a family event in North Carolina and did not want to spend the money or contend with the potential added grief of traveling through a busy city. This location proved to be fine for my needs. A slightly upgraded Holiday Inn as it is connected to a restaurant - The Victory Bar and... More 

Helpful?
Thank cehwriter
Management response:

Thank you for your great comments. We will share with your feedback with your staff. We hope to see you again soon. Sincerely Hotel Management More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
WARM WELCOME A new signature arrival will welcome you to the property including new lighting, to guide your way, landscaping & design features that creates an energized & branded sense of welcome that is universally recognizable. Customized music & scent selections engage guests in a full sensory experience. New Service Promise: A Best-in-Class service culture Stay Real to further ensure the team develops the behaviors & skills to serve guests so they feel like individuals & not numbers; genuine people delivering real service. We are Richmond s NEWEST Holiday Inn located near the airport (RIC). Located off of I-95 at Belles Rd., exit 69 & near I-64 & I-895. Our full-service facility will take care of all your needs & exceed your expectations! See a different game in the Sporting News Grill, a sports themed restaurant to provide the perfect place to connect, dine & catch your favorite team in action during a stay at the Holiday Inn Richmond. CLOSE TO WHERE YOU NEED TO BE Minutes away from; Richmond International Airport (RIC), Phillip Morris, Honeywell, Dupont & Fort Lee & the other many companies in the area. Also, enjoy the many attractions in Richmond; Richmond International Speedway, Kings Dominion & Brown s Island. ... more   less 

Additional Information about Holiday Inn Richmond South-Bells Road

Address: 4303 Commerce Road, Richmond, VA 23234
Location: United States > Virginia > Richmond
Price Range: $100 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Richmond South-Bells Road 3*
Number of rooms: 167
Reservation Options:
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Also Known As:
Holiday Inn Richmond South-Bells Road Hotel Richmond
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