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Four Points by Sheraton Richmond

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#14 of 83 Hotels in Richmond
GreenLeadersBronze level
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Four Points by Sheraton Richmond
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705 Reviews from our TripAdvisor Community

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Showing 698: English reviews
Raleigh, North Carolina
1 review
Reviewed 3 days ago NEW

We were robbed of our cash, watches and a Go Pro camera in the middle of the night while we were sleeping in the room. Per the hotel, the door lock didn't show any activity other than our key, which leaves the only other possibility to be that our lock was compromised. If you must stay here, I would highly... More 

Helpful?
Thank TheChad01
New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

Husband and I stayed from Wednesday through Saturday visiting family for Thanksgiving. We were given a very nice modern new room, however when we took our showers we noticed water leaking from the base of shower and water all over the floor. We immediately called the front desk and they sent maintenance to view the problem. Unfortunately, they didn't fix... More 

Helpful?
Thank Savonney
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Savonney We would first like to thank you for taking the time to tell us about stay. Your feedback is greatly appreciated. Amber, Jasmine, and Roger will be so happy to know how accommodating they were during your visit with us. Your happiness and comfort is our top priority. It was a absolute pleasure having you stay with us and... More 

Central Pennsylvania
1 review
Reviewed 5 days ago NEW

I am familiar with satisfaction of basic needs. This establishment met all the basic needs. What made my stay exemplary is the staff of this Four Points. Amber, at the desk, our waiter at breakfast, Farid, and the cook, Dallas all went the extra step in being courteous, friendly, and helpful. Good people, who are genuine and obviously take pride... More 

Helpful?
Thank NikonJeb
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

NikonJeb Wow!!! Thank you for taking the time to tell us about your visit with our Four Points Family. We are very happy to know that our staff took great care of you and you enjoyed your stay with us. Your happiness and comfort is always our number one priority. It was a pleasure having you here and we look... More 

Tucson, Arizona
2 reviews
Reviewed 1 week ago

Kia was a wonderful waitress at breakfast. She was aware of customer needs without being asked, friendly and helpful. It is unfortunate that she left Four Points to work for another hotel a couple of miles away. Unfortunately the exercise area and pool were closed for renovation. Otherwise our 4 day stay was very enjoyable.

Helpful?
Thank Emily7192001
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Emily7192001 Thank you for taking the time to tell us about your stay. We are happy to hear that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was a pleasure having you here and we look forward to seeing you soon. More 

Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The renovation is finished and the hotel meeting rooms and banquet room were well furnished. The hotel staff was very helpful especially Tanya as Conference Coordinator and Maria in Housekeeping. The hotel is convenient to nearby restaurants but we had a nice meal at the hotel too.

Helpful?
1 Thank VirginiaBev
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

VirginiaBev Thank you for taking the time to tell us about your visit with our Four Points family. Tanya and Maria will be so happy to know how helpful they were. Your happiness and comfort is always our number one priority. We truly enjoyed having you here and we look forward to seeing you soon. More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

maybe this was the fault of the tournament planners, but no one notified our team that we were booking a hotel under renovation and they charged us well over the going rate. Pool and fitness facility closed for renovation, coffee only until 10AM. Spotty Wifi, TV Programming kept cutting out. Renovated rooms were ok but lacked accurate stocking of soaps,... More 

Helpful?
1 Thank Denise M
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Denise M We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations. We have made management aware of the issues mentioned above and will work diligently to ensure it does not happen again. Again we do apologize and hope that... More 

Fredericksburg, Virginia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago via mobile

My wife and I were celebrating our anniversary. I wanted an upscale hotel for an overnight stay. This looked perfect on the website. The service at check-in was flawless. Our lake view king room was quite large and roomy. The bed was great. There was complimentary coffee and tea, lotion, soap and shampoo in the room. The room air conditioner... More 

Helpful?
1 Thank Dwqman
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Dwqman Thank you for taking the time to tell us about your visit with our Four Points Family. We are very pleased to know that overall you had an enjoyable stay. Management has been made aware of the issues you mentioned. We will do our best to ensure that it does not happen again. Your happiness and comfort is our... More 

Chesapeake, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Everything was well, clean, and in order. The only thing was the toilet ran all night. They offered to change my room, but I decided to stay. Closed the door and all was ok. Jasmine was very helpful. My job had dropped the ball on some paperwork and getting my room paid for. As I was growing impatient, ms Jasmine... More 

Helpful?
1 Thank Ricky S
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Ricky S Thank you for taking the time to tell us about stay. We do apologize that your toilet ran all night. Management has been made aware of that issue and will ensure it does not happen again. Jasmine will be very happy hear how helpful she was as you got your paper work together. We truly enjoyed having you... More 

Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

November 4th my company held a bi-annual board luncheon in one of the Four Points banquet rooms. The lunch was deliciously cooked to perfection and the service was fantastic. Servers Juan and Bouchra were readily available, professional ... always with a smile and refilling the food, water/tea as needed. Food and Beverage Director Joanne was also on-site and able to... More 

Helpful?
1 Thank centura2016
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Centura2016 Thank you for taking the time to tell us about your visit with our Four Points Family. Bouchra, Juan, and Joann will be so happy to hear the great compliments. It is a pleasure to know you enjoyed our freshly prepared food and our service was fantastic. We truly enjoyed having you here and we look forward to seeing... More 

Weddington, North Carolina
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

If you read trip advisor reviews, you have seem my ratings about 4 Points often! The difference in this hotel is the people. Yes, you have heard this before from me and think about it, isn't this what we as guests are looking for-consistency, caring, win/win employees who really make you feel at home. The entire staff makes a difference,... More 

Helpful?
Thank Mike S
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Mike S Wow...We would like to thank you for taking the time to tell us about your visit with our Four Points family. We are very happy to hear that your stay met your expectations. Our staff will be very pleased to hear the great compliments. Your happiness and comfort is always our number one priority. We truly enjoyed having... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Where You Want to Be. In a fast-growing county in southeast Virginia, the Four Points by Sheraton Richmond is located among beautifully landscaped grounds, walking paths, and serene lakes. Despite our private setting, we are still conveniently situated just five minutes from two major shopping centers, 15 minutes from Richmond's lively downtown, and about 20 miles from Richmond International Airport (RIC). This great location puts city attractions like the University of Richmond and the Fan District just outside our door. All in One Place. Starting with the warm atmosphere of our lobby, we always have your comfort in mind. Make a splash in our indoor/outdoor pool, spend time with family and feed the ducks at our scenic pond, and enjoy an energizing workout in our fitness center. Enjoy delicious meals and drinks in our restaurant and lounge. For meetings and events of all sizes, we offer nearly 8,000 square feet of function space, and a business center provides support services. Home away from Home. Our inviting guest rooms and suites have everything you need for a great stay. Warm earth tones create welcoming environments for business and leisure guests alike. Take care of work at a spacious desk with High Speed Internet Access, relax in front of a flat screen TV, and get a good night's sleep in a Four Points signature bed. ... more   less 

Additional Information about Four Points by Sheraton Richmond

Address: 9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
Location: United States > Virginia > Richmond
Price Range: $81 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Richmond 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Sheraton Richmond
Richmond Sheraton
Hotel Style:
#5 Green Hotel in Richmond
#18 Romantic Hotel in Richmond
#20 Business Hotel in Richmond
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Richmond staff and other travelers.
2 questions
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Questions? Get answers from Four Points by Sheraton Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No particular good/bad suggestions. It's a nice.”
 of 5 bubbles NikonJeb, 5 days ago | Read review
“The views of the lake are beautiful.”
 of 5 bubbles Emily7192001, 1 week ago | Read review
“maybe it will be better once the renovations are done. As of 11/2016, they looked like they would take quite a bit more time.”
 of 5 bubbles I4599GNdenisem, 1 week ago | Read review
“Always talk to Denise Walters”
 of 5 bubbles mikesD8056YY, 3 weeks ago | Read review
“Test the bed before you settle in for the night!”
 of 5 bubbles 752janeth, 4 weeks ago | Read review
5 of 5
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