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Four Points by Sheraton Richmond

#23 of 89 Hotels in Richmond
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9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
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1 room 1 adult
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Four Points by Sheraton Richmond
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444 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The staff at Four Points is absolutely amazing. Every time I stay there it is like seeing family. They greet me as if I never left. They are conciseness of my needs before I even say anything. They are attentive to my guest. It is my favorite place to stay because of the staff. Thank you Roush, Stanley, Yarilis, Monica,... More 

Helpful?
Thank vtch786
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Vtch786, on behalf of the Four Points staff, we would like to thank you for taking the time to tell us about your wonderful experience and for the 5 Star Review! We truly love to hear the feedback from our guest as it is our goal to make sure your stay meets your expectations. It was pleasure having you stay... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

Yukari, the waiter at the hotels restaurant, was the best and I appreciate her customer service. I will return because of her, she's the best!!!!! My experience was awesome and enjoyable. I will recommend this restaurant to all in this area.

Helpful?
Thank Anthony M
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Anthony M, Thank you for taking the time to tell us about your stay. We are happy to hear that Yukari made your experience in our Fork & Vine restaurant awesome and enjoyable. It was a pleasure having you here and we truly look forward to seeing you soon. More 

Midlothian, Virginia
1 review
4 of 5 stars Reviewed 1 week ago NEW

During my 2 nights stay, Jasmine was working the front desk. She was professional, friendly and helpful. In my opinion, Jasmine is a valuable asset to you are local Sheraton Hotel operations. Sincerely, Lee Allen Room 307 804-550-6998

Helpful?
Thank Lee A
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Lee A, Thank you for taking the time to tell us about your stay. It is so wonderful to know that Jasmine did a great job at the front desk. Your happiness and comfort is always our number one priority. It was a pleasure having you here and we look forward to seeing you soon. More 

Great Falls, Virginia
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

Nice hotel and good service. We were surprised by the nice breakfast buffet. MS Sharon, our waitress at the Restaurant was a super lady that made our breakfast experience stress free!!!! My kids really loved her. Courteous and professional staff across the hotel.

Helpful?
Thank Milkoo57
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Milkoo57, we really appreciate you taking the time to tell us about your wonderful stay. We are happy to know that our staff was welcoming and that you enjoyed our property. It is our goal to make sure your stay meets your expectations. It was pleasure having you stay with us and we look forward to seeing you soon! More 

Germantown, Maryland
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Whenever I visit Richmond I stay at the Four Points by Sheraton Hotel. I find the staff to be very friendly and helpful. At check-in, I was pleasantly greeted by Jasmine. At check-out, Chelsea, was just as pleasant. The restaurant staff, Yukari and Ashley, were absolutely gracious at dinner and breakfast. My room was very comfortable. The bed, television, heating... More 

Helpful?
Thank Vernice C
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Vernice C, Thank you sincerely for taking the time to tell us about how much you enjoyed your stay and for the 5 star review! Its a pleasure to know that our staff took great care of you. It was a honor having you here and we do look forward to seeing you soon. More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

We've stayed here several time over the fall and winter. Still renovating the lobby, bar and restaurant - going to look great. Every visit the staff has made us feel very welcome and been really helpful - especially Monica and Jasmine at the front desk. Looking forward to our next stay!

Helpful?
Thank cindy c
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Cindy C, Thank you for taking the time to tell us about your stay. It is always an honor to hear that our employees are doing a great job taking care you. We truly enjoy having you here and we look forward to seeing you soon More 

Groningen, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great stay in this hotel last week, during the blizzard. We were stuck in the hotel for two days, but the staff helped us make it a memorable weekend. The were super helpful and, eventhough they had to work a triple shift, they stayed cheerful and friendly. So, special thanks to James, Joann, Farid, Chelsea and Jasmin!

Helpful?
Thank MWWestra
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

MWWestra, Thank you for taking the time to tell us about your stay. It is an honor to hear that our employees did a great job taking care you during the Blizzard. We truly enjoy having you here and we look forward to seeing you soon More 

Powhatan, Virginia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I had an unexpected stay here last Friday night after being unable to get myself home from work in the snow. I was thrilled to be quickly checked in. James was in the process of closing the bar, but was kind enough to sell me a bottle of wine to take to my room to unwind. The bed was very... More 

Helpful?
Thank Lindsay H
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to tell us about your experience. We are happy to here that James provided great service and that you enjoyed your stay. More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

The staff was wonderful and down to earth. I was here on business during a major winter storm and had to stay a little longer then expected. The staff, made me feel at home. Special thanks to Jasmine, Stan, Cneise, David and Michael. You enhanced my visit, and I will definitely consider returning to your hotel when in town. Only... More 

Helpful?
Thank Dante J
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to tell us about your experience. We are happy to know our staff made you feel at home. It is always an honor having you here and we do look forward to seeing you soon More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

The Four Points on 9901 Midlothian Turnpike, Richmond VA is currently carrying a bad name for the Sheraton hotel company. Quick Facts: Molded refrigerator Unclean rooms (carpet nasty) Smell/feel stuffy (no clean fresh air feeling) Indoor pool temp warm but pool room very cold and maintenance couldn't fix it Under renovation but reservations doesn't tell you this info during your... More 

Helpful?
Thank Lanita S
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Lanita S, Thank you for taking the time to tell us about your stay. It is our sincere apology your stay did not meet your expectations. We are currently in phase four of our renovations and hope that you will consider staying with us when it is complete. Our Four Points family enjoyed having you here and we hope to... More 

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