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Four Points by Sheraton Richmond

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#12 of 88 Hotels in Richmond
GreenLeadersBronze level
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Four Points by Sheraton Richmond
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629 Reviews from our TripAdvisor Community

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Showing 623: English reviews
A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

The Four Points was spotless and very well appointed. I attended a business event. The bar area was inviting and efficient. The food and buffet area was awesome and the food was superb. I was extremely impressed with the service of all of the staff members who were working hard to please everyone at the event and it was non-stop... More 

Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
New York City, New York
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

While I only stayed here for one night, I felt the hotel was very good. Pros: (I have no Cons) The service was truly wonderful and they accommodated my every want and need. The gift shop had tons of snacks and drinks. They have a large conference area- good for groups. The rooms were clean and comfortable The wifi worked... More 

Helpful?
Thank cjkranz
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

cjkranz, Thank you for taking the time to us about your visit at Four Points By Sheraton. We are happy to hear that our staff accommodated your every want and need as your happiness is always our number one priority. It was a absolute pleasure having you here and we look forward to seeing you soon. More 

Richmond, Virginia, United States
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

The Sheraton hosted my network group last night. No hassles, very good food, good beer, and the location was superb. Bonnie was a great host and Savannah was a great server. Both very friendly and helpful.

Review collected in partnership with this hotel

Helpful?
Thank BobbyKelland
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

BobbyKelland, Thank you for taking the time to tell us about your visit. We are happy to hear that Bonnie and Savanna took such great care of you. Your happiness is our first priority. It was a pleasure having you here with our Four Points Family. We look forward to seeing you soon. More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago NEW

Savanna, Yukari, Steven, Bonnie did a great job taking care of us at yesterdays happy hour. The BBQ was great, just the right amount of spice. Kudos to the cook & chef Philippe and Tommy. Plenty of choices in local craft beer and a beautiful new setting. Great job. I'll be back!

Review collected in partnership with this hotel

Helpful?
Thank sherry2828
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Sherry 2828 Wow, we are so excited to hear that I staff took such great care of you. It is a pleasure to know that you enjoyed our new setting. It was a absolute pleasure having you here and we look forward to you soon. More 

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago via mobile

TV not working at check in. No drawers except one in night stand. Pool closed in AUGUST. Fruit removed from breakfast buffet covered with flies. Saw very limited use of dining room so dined elsewhere. Out of food by 6:00 pm for a reception scheduled from 5:30 to 7:30 - not refreshed.

Helpful?
Thank A TripAdvisor Member
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Dear N/A Thank you for taking the time to tell us about your stay. It is our sincere apology that your visit did not meet your expectations. We are taking all the proper steps to correct the issues mentioned in your comments. Again it is our sincere apology. We do hope to see you again soon. Thank you. More 

Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I always stay here when traveling through area. For whatever reason Spg has been transitioning it from a Sheraton to a four points. Pool was in process of being cleaned last weekend. Rooms were being upgraded with AC units and we had an issue but the front desk was more than willing to accommodate us. James the maintenance man was... More 

Helpful?
Thank dpalladino
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

dpalladino Thank you for taking the time to tell us about your stay. We are so happy to hear that our front desk staff and James helped resolved your issue to your satisfaction. Your comfort and happiness is always our number one priority. It was a pleasure having you here and we look forward to seeing you soon. More 

Chapel Hill, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

They are currently renovating and updating the hotel. It looks very nice, we were only disappointed that we were not told we did not have access to the pool; the outside had been damaged by weather and the inside was under construction. Dogs are allowed and we enjoyed getting to pet everybody's pooches! At breakfast Samo was very attentive and... More 

Helpful?
Thank Rachel M
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Rachel M Thank you for taking the time to tell us about your stay. It is our sincere apology that you were not able to access the pool and it is under renovation. We hope that you will come back to see the finished product when our renovation is complete. All of your comments will be taken into great consideration... More 

Richmond, Virginia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I was the day-of coordinator for a wedding in July 2016 and I just wanted to point out wonderful the entire staff was for this special day! Peter Travis, the Director of Catering, was so awesome to work with the months before the wedding - so accommodating, professional and kind! His staff: Lorraine, Sandra Q., Sandy, Albert, Juan and Samo... More 

Helpful?
Thank ClassicAngela
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

ClassicAngela Thank you so much for taking the time to tell us about your stay. We are so happy to hear that Peter and the rest of our staff took such great care of your guest. Your happiness and satisfaction is always our number one priority. It was a pleasure having you here and we look forward to seeing you... More 

Norfolk, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Our cable went out and the maintenance man James went out of his way to diagnose the problem and repair it. Thanks, man. We can't wait to see the finished indoor \ outdoor pool when it is completed. The super cool pet policy is our favorite feature.

Helpful?
Thank jevanslocal285
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

jevanslocal285, Wow!!! Thank you for taking the time tell us about how satisfied you were with how James handled your issue. You are always our first priority. We are so honored you chose to stay with us. It was a pleasure having you here and we look forward to seeing you soon. More 

San Antonio, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very comfortable rooms, bed, nice staff. The only problem encountered was I didn't know I needed to SCHEDULE a trip to the airport. I was told I couldn't catch the shuttle because I did not make an appointment and the night staff failed to inform me even though I told them I had a 5:45 flight in the morning. I... More 

Helpful?
Thank Angela L
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Angela L, Thank you for taking the time to tell us about your stay. We are happy to hear how nice and accommodating our staff was. Management is looking into the situation with our shuttle service. Thank you for staying with us and we look forward to seeing you soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Where You Want to Be. In a fast-growing county in southeast Virginia, the Four Points by Sheraton Richmond is located among beautifully landscaped grounds, walking paths, and serene lakes. Despite our private setting, we are still conveniently situated just five minutes from two major shopping centers, 15 minutes from Richmond's lively downtown, and about 20 miles from Richmond International Airport (RIC). This great location puts city attractions like the University of Richmond and the Fan District just outside our door. All in One Place. Starting with the warm atmosphere of our lobby, we always have your comfort in mind. Make a splash in our indoor/outdoor pool, spend time with family and feed the ducks at our scenic pond, and enjoy an energizing workout in our fitness center. Enjoy delicious meals and drinks in our restaurant and lounge. For meetings and events of all sizes, we offer nearly 8,000 square feet of function space, and a business center provides support services. Home away from Home. Our inviting guest rooms and suites have everything you need for a great stay. Warm earth tones create welcoming environments for business and leisure guests alike. Take care of work at a spacious desk with High Speed Internet Access, relax in front of a flat screen TV, and get a good night's sleep in a Four Points signature bed. ... more   less 

Additional Information about Four Points by Sheraton Richmond

Address: 9901 Midlothian Tpke, Richmond, VA 23235-4813 (Formerly Sheraton Richmond Park South Hotel)
Location: United States > Virginia > Richmond
Price Range: $109 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Richmond 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Sheraton Richmond
Richmond Sheraton
Hotel Style:
#4 Green Hotel in Richmond
#19 Romantic Hotel in Richmond
#22 Business Hotel in Richmond
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