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My experience with the Extended Stay North has been nothing but a wonderful experience. The rooms were very spacious and clean. The staff was great to work with and I would highly recommended the facility to family and friends. The location of the facility is...More
Response from 00esa, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded 3 weeks ago
Elnora, thank you for sharing your wonderful experience at Extended Stay America. We are delighted to read you loved the comfort of your well-appointed room and enjoyed the convenience of our prime location. We appreciate you recommending us and look forward to hosting you again...More
While in the area we stayed at this hotel and I was impressed by our room. The room was on the second floor and it was a handicap room. The room was very large and comfortable. The bathroom was perfect for my husband who is...More
Response from 00esa, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded June 3, 2017
Thank you for sharing a review about your stay. It is wonderful to read that the comfort of your room was the highlight of your visit. We are glad you and your husband had a good time at Extended Stay America - Richmond - W....More
Non-smoking? No. We have to leave the bathroom door closed in our room, as tobacco smoke wafts through the vent in the bathroom stinking up the entire roomand making it smell like the inside of a casino.
Housekeeping? Sofa and other surfaces were...More
1 Thank bgluckma
Response from 00esa, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded August 13, 2017
Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why...More
The stay here was a wonderful experience. The rooms are very neat spacious and clean. The staff are all wonderful, and always willing to help. They always greet you with a smile and hello. The pool is a added amenity that makes the stay even...More
Thank Pamela S
Response from 00esa, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded July 10, 2017
Pamela, thank you for sharing this review and for your recommendation. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We hope to welcome you and your family back soon at Extended Stay America - Richmond...More
I found a crack pipe in my room and it was utterly disgusting and the staff was rude and nasty. Will never stay at in any extended-stay or ever recommend it to anyone else. Just cannot believe how poorly I was treated for paying $600...More
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1 Thank Dedra S
Response from 00esa, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - NorthResponded July 9, 2017
Dedra, I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the service issues you encountered. This is not the impression that we like our guests to leave with. This incident is not a reflection of our...More
$93 - $122 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay Deluxe Richmond - i-64 - West Broad Street Hotel Richmond ,