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Embassy Suites by Hilton Richmond

#13 of 88 Hotels in Richmond
Certificate of Excellence
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823 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Richmond
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Showing 820: English reviews
Max Meadows, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 19, 2014 via mobile

I'd wager the dusty rose and dark teal motif will tip you off. The rowdyish crowd gathered for the reception was clue #2. Creaky elevator sealed the deal. This looks past it's prime by a full two decades. I haven't stayed in an Embassy Suites in at least ten years...now I remember why. If it weren't a package deal for... More 

Helpful?
Thank David M
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for staying with us at our hotel and I'm sorry you did not enjoy your stay. We do appreciate the time you took to share your candid review of our property as it will help us make improvements to our guest experience. Best Regards, Kathleen Lyons, General Manager More 

New Canton, United States
1 review
5 of 5 stars Reviewed May 19, 2014

Attended graduation celebration. The event/conference room was perfect. The hotel catered the event and it was great. The hotel suites were spacious. Free drinks from 5:30-7:30 and an excellent complimentary breakfast. The main floor scenery provided a great background for lots of photos. Very pretty lobby.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Andrea J
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We are happy we were a part of such a special weekend! Thank you for taking the time to share your experience and for deciding to stay with us. Warm Regards, Kathleen Lyons, Embassy Suites Richmond More 

Reston, United States
1 review
4 of 5 stars Reviewed May 16, 2014

Embassy Suites never disappoints travelers. Arriving very late and having to occupy 3 rooms, the single desk attendant was courteous and efficient and had us on our way to bed in no time at all! Then to awaken to their wonderful breakfast spread is simply icing on the cake!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tim M
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience. Thank you for your kind words about our front desk associate. We are so glad you were able to stay with us and hope to see you again soon! Warm Regards, Kathleen Lyons, Embassy Suites Richmond More 

1 review
4 of 5 stars Reviewed May 16, 2014

I like this hotel...It's close to my office when visting (W Broad St). The complimentary breakfast is great. I find the rooms clean, the bed very comfortable. The only issue I had was the fridge was not very cold (for water & sodas) The staff is very friendly and accomodating. I would recommend this hotel.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 928nancys
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for your recommendation and we look forward to seeing you again! Kathleen Lyons, General Manager More 

Neptune, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 16, 2014

Richmond is about halfway home from Myrtle Beach for us. The weekend rate is excellent and we're big fans of Embassy Suites. Pulled in at 3pm to an empty lobby and an efficient check in. We enjoyed the evening reception and called out for a pizza for dinner. We left before breakfast the next morning because it didn't start until... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank plynch2014
Schertz, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

I had reservations for 25-27 April 14, however, due to an unforeseen family matter where we unable to arrive until 26 April 14. I did call early Friday morning to cancel that nights stay. The staff member told me I would be charged for Friday night due to their policy requiring 24 hours cancellation notice. This starts the excellent staff... More 

Helpful?
Thank Joseph K
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for your very kind comments about Lauren, Missy and Rob. It was my pleasure to share your comments with them and thank you for the opportunity to recognize them. It pleases us that we were about to “Make it Right” for you! We hope you will stay with us again soon. All the Best, Kathleen Lyons, General Manager. More 

New York City, New York
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 13, 2014

Have stayed here three times in last year. Staff is warm and welcoming, complimentary breakfast is good, the made to order omelettes probably the best offering, evening reception is very convivial, with a very generous selection of cocktails and spirits, and decent wine and beer. Overall, a very good example of the Embassy Suites experience. Location is very convenient for... More 

Helpful?
Thank stephenrappaport
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We thank you for staying with us over the years and for taking time to share your experience at the Embassy Suites Richmond Hotel. Best Regards, Kathleen Lyons, General Manager More 

Stanley, United States
1 review
4 of 5 stars Reviewed May 9, 2014

Great hotel, great managers cocktail reception & breakfast. This trip the shower was not cleaned as there were left over items in the shower and a sweatshirt still in the room. Loved the "suite" situation. Disturbing!!!!!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Stuart M
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for your feedback about your recent stay with us. We are very sorry your room was not prepared correctly. We try to be very vigilant in this area because we know how important it is for our guests. We have shared your feedback with our team and are actively working with our housekeeping staff so this situation doesn’t... More 

Anderson, United States
1 review
4 of 5 stars Reviewed May 8, 2014

Very close to downtown Richmond, shopping, dining. Very friendly and helpful staff. Amenities were nice. Easy access from the Interstate. It was very relaxing and quiet. I would recommend staying here anytime you are in the Richmond, VA area.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Judy M
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for your recommendation. Warm Regards, Kathleen Lyons, General Manager More 

Waynesboro, United States
1 review
5 of 5 stars Reviewed May 5, 2014

Wonderful, friendly staff, clean comfortable rooms and meeting facilities, food and reception was top quality. Used for a business trip it was an outstanding value and would definitely book again in the future. Every one in the group agreed.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Debra H
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

It pleases us to hear you enjoyed our Conference Center and at the Embassy Suites Richmond hotel! Thank you for sharing your thoughts. Best Regards, Kathleen Lyons, General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Richmond, VA 23294-3707
Location: United States > Virginia > Richmond
Price Range: $156 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Hotwire, Expedia, Orbitz, Travelocity, getaroom.com, Priceline and Odigeo so you can book your Embassy Suites by Hilton Richmond reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
Hotel Style:
#7 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#11 Business Hotel in Richmond
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